As someone who works in the automotive space, buying a car was honestly the last thing I felt like…read moredoing this month. I have plenty of manufacturer connections on the West Coast, but here in Boston, I really didn't know who to call other than my friend Ernie Boch Jr. Now, considering Ernie uses Ferraris and Lamborghinis as daily drivers, I wasn't exactly expecting him to become my Toyota referral source. But when I asked him where I could go for a straightforward, professional experience without the usual dealership run-around, his answer was immediate: "Go see Imperial Toyota. They're awesome." Boy, was he right. I recently purchased a new Highlander Hybrid from Imperial Toyota, and the experience was exceptional from beginning to end. Imperial is clearly selling a lot of vehicles, but not once during the process did I feel like just another customer. Everyone I worked with took the time to make sure things were handled properly, communicated clearly, and followed through on every detail. Michael Penner, Bob Baillargeon, Doug Prew, and Hany Arian all worked together seamlessly, but I especially want to recognize Doug Prew for truly going above and beyond. Doug's attention to detail was unmatched. From the first walk-through of the vehicle to patiently explaining all of the technology and features, he made sure I understood everything and felt completely comfortable before leaving the dealership. Nothing ever felt rushed or overly sales-driven. You could tell he genuinely cared about delivering a great experience, not just completing a transaction. Hany Arian also made the financing process smooth, professional, and straightforward, which I really appreciated. What stood out most to me was the consistency and professionalism of the entire team. That usually says a lot about the culture of an organization. The Highlander Hybrid itself has been fantastic, but the experience surrounding the purchase is what really left the lasting impression. My sincere thanks to everyone at Imperial Toyota for making this such a thoughtful, professional, and first-class experience.

I arrived at Imperial Toyota for a 12:15 p.m. test drive and was told that was the first available…read moreappointment while they prepared the vehicle, but the car was not available until 12:40 p.m. because another salesperson had been using it for personal purposes despite claiming a customer was viewing it before me. I found personal items in the car (wallet, Apple CarPlay cable, paperwork), which the salesperson said belonged to the other staff member when I asked. Advertised features on their website, such as wheel locks, were not included. The online listing was misleading: the "Buy For" price effectively adds $1,000 if you do not have a trade‑in; in small print it states a $1,000 trade‑in bonus is included in the sale price while dealer fees are not. The salesperson sent the front‑desk receptionist I met earlier instead of a manager, saying they could not drop the price because another customer was ready to buy it with a trade‑in; I stood up to leave, then the manager came and said they would give me the advertised price. If you wonder why they sold me the vehicle instead of the other customer with a trade‑in (who would have generated more profit), it is because no one else was actually looking at the vehicle. During paperwork the finance manager added a $215 Protection Plus charge I never authorized or signed for and pressured me to purchase a $2,900 warranty, even making an unprofessional remark when I declined: "I will let you make that mistake." I made a second trip to the dealership and they removed that charge because it violates Chapter 93A of the Massachusetts General Laws. The overall lack of transparency and professionalism left me feeling scammed, deeply disappointed, and deceived. A few months ago I bought the same make and model from a Subaru dealership and the experience was the opposite: I was treated with respect, the online price matched the in‑person price (aside from disclosed dealer fees), and there were no hidden fees or games. Prospective buyers should verify advertised features and review every line of paperwork before signing.

I've now had my little red Prius for 8 months, and the car is a continual delight to drive. Fun to…read moredrive, trouble free, unbelievable mileage. Ray gave me a great deal on a terrific car. Many thanks Ray!

I just bought my second car from Ray. I Totally trust this guy, we made win-win deal in 5 min and I…read morewent to the bank and got the check and hand it to him. Two days later my new vehicle was parked on my driveway. Ray went to my insurer and took care of paperwork l, registered the car at DMV, did inspection sticker and had someone install automatic starter. Since My wife and I got disrespected at Nissan Marlboro few years back i will never buy the car through big dealerships and I thank God for Ray and his dealership. I strongly suggest you give him a chance and you won't regret it!

Bought a vehicle, was told the car was never in an accident. It was in accident, I have the…read morereport from the police station......honesty goes a long way, and this place is VERY dishonest!

Great buying experience! Everyone was very helpful! Love my…read morenew-to-me car! It was worth the 45 min drive

recently purchased a car through Milford Nissan. They had a car waiting for me and warmed up on a…read morevery cold day. the salesman Manny was good to deal with. I was in and out in two hours and picked up the car later in the day. the deal felt fair and no hassle. Probably the easiest car buying experience I've ever had.

This place is the worst. Brought me car in multiple times for same issue; never fixed…read moreappropriately. Then once warranty ran out they offered to actually fix for a discounted price. They are the wordt. Never ever buy or service anything here

Everything went smoothly for the process. When we had a couple of "bumps" Cleicio was there to…read morehelp. JJ was knowledgeable, helpful and efficient. Everyone was friendly and seemed genuinely happy to be there.

I'm leaving this review specifically for the SERVICE DEPARTMENT…read more On Monday (3/30), I received a call asking if I had completed a JD Power survey. I explained that I had received it, but it was about 15 minutes long and I wasn't planning to spend that much time on it. The representative then offered an incentive, my choice of a free car detail or a free oil change if I completed the survey. It felt like they were trying to hit an end-of-month or quarterly quota. Which is fine, we all have quotas to hit. I'm always skeptical of "free" offers, so I asked how I would redeem the oil change. Based on past experiences, this dealership hasn't been great at following through on promises. I also clarified that while the car is for my daughter, everything is under my name. The advisor assured me that once she saw the completed survey, she would email me with the details later that day. Since I was commuting home on the train, I went ahead and completed the survey. Free oil change, why not. The next day, I called and left a message saying I had completed it. The following day, I followed up again and sent an email with the same update. By Thursday, after no response, I called again and left a message expressing my frustration and telling them to keep the "free" oil change. At that point, it felt like I was chasing/begging for something that had been promised to me, which is unacceptable and just not cool To anyone considering this dealership: if they promise you anything, get it in writing. Based on my experience, I would not rely on verbal commitments. Also, I want to add. The last time I was there for an oil change was because they sent an email offer with the special price. It was difficult to get them to honor their own special from their website. Ridiculous I will say that Wassim Kafal, the General Manager, was great to work with. Very professional, down-to-earth, and genuinely helpful. Unfortunately, as the GM, he's not someone you're likely to interact with unless you're closing a deal or escalating an issue. As he has a dealership to run which is understandable.

After a bad experience a few years ago, my husband and I were hesitant to go back. We told the…read moresales manager Brad about our bad experience and he promised it would be better. We dealt with Felix who was very patient with us, as we requested to test drive multiple vehicles. Once we made our decision, the negotiation process was very simple. Brad was good at making sure everything for the vehicle was in hand. We then dealt with Omar who made the financing process extremely easy. Overall, we had a much better experience this time around than last. I will be more likely to recommend Imperial to people going forward.

Find people that actually care. I was approached by salesman who told me he's not going to bullshit…read moreme the price is the price. Later on he crossed off the online price and added a thousand dollars onto the price because my trade was older it was all a mess. I was also told that my trade in was 2,000 dollars less than the car dealership I had left a deposit at already quoted me. It took a long time and imperial. And it totally stressed me wayyy too far out. A car purchase should never feel like this

As a long-time and very satisfied service Customer at Crank It Over, when Chris took over Metro…read moreWest Auto Sales I knew it would be a place to check the next time I needed a car. They did not disappoint! I recently purchased an older, low mileage GMC Sonoma for a very fair price that they had taken in, did some body and mechanical work, and put up for sale. I love this little truck, it's just what I wanted for odd errands around town. I was impressed that there were no extra "dealer fees" for paperwork or getting the truck registered for me. Shortly after I picked it up, the check engine light came on, and I noticed there was water collecting in the cab by the passenger seat. Chris and his team diligently tracked down the engine light problem, which was fixed with a new fuel pump, and found a clogged drain that was causing the water issue. Where they really went above and beyond my expectations was removing the interior to make sure the flooring and insulation was fully dried out so there won't be any mold issues down the road. Thank you Chris and Vanessa, and the entire team, for making this car buying experience painless, and for standing by your vehicles!

Worst dealership in massachusetts . If you're looking to be lied to, and scammed, pushed out of…read morewarranty to avoid fixing an issue, then this is the place to go !! Unprofessional business, unreliable, will take advantage of a single mother , perfect opportunity isnt it ? These peope will do nothing but advise you to add mileage to the vehicle, in hopes to ignore or take responsibility for the issue. If you were to bring your car to their service department, Crank it over, they will just tell you the car needs an oil change, when i am now 100% rssponsible for collateral damage because the transmission is actually failing. And the vehicle i purchased just 6 months ago, is now unsafe to drive with me and my young child. Chris, the MANAGER encouraged me to purchase an alternative vehicle knowing that the one i was signing for has bad brakes, a hole in the muffler, and now a faulty transmission. Chris the manager told me he is now refusing to help me any further. DO NOT BUY FROM METRO WEST AUTO AND I DO NOT RECOMMEND THEIR SERVICE DEPARTMENT EITHER, unless you want to pay for something that is irrelevant to the issue the car is having !! WORST DEALERSHIP EVER! ​

Professional, nice and straight-forward, to the point. Very pleasant doing business with them!read more

Imperial seems to regularly advertise one special priced model, several thousand under all other…read morecomparable models - (so called) - on their lot. We called twice, to research, then set up an appointment, which they verified it being available. A 25-minute drive later...this lower price truck "was just sold - paperwork is right here on my desk" - (face down). Of course, other similar but pricier models were each being pitched. Although upset, we heard them out and took a test drive in a another truck that was dirty - and wreaked of dog smell (and hair). Like the Seinfeld episode...our clothes stunk all afternoon. Surprised, for a larger and seemingly reputable dealer - we felt their bait-&-switch internet marketing was as bad as smaller used cars lots. Super disappointing. (maybe we dodged a bullet)...

DO NOT BUY A CAR FROM HERE ...Pick up your phone people!!!!!!!! Have been trying for since the 16th…read moreand your phones are not picking up cells, business # and emailing your website . I even drove there ! All locked up ! My warranty is running out and I have a " check engine " light issue now since then and codes read catalytic converter issue . PO420 Catalyst System Below Threshold ( Bank 1) This is unexpectable! You have our number to reach back .

DO NOT BUY A VEHICLE FROM THESE PEOPLE THEY ARE LIARS AND THIEFS. They wouldn't allow my friend to…read morelook under the vehicle and after she found out the catalytic converter was rotted. She tried many many times to call and even went down there. They are purposely avoiding her.

After getting a quote from the dealer for $4000, the mechanic at Hometown auto fixed the problem…read morefor $340 Everyone there is so nice and helpful. I really appreciate that their integrity and quality work.

Mike and his crew at Hometown Automotive, incredibly professional from the moment you walk in the…read moredoor. I highly recommend for repairs for your car, or truck, if you're buying a car, and or any autobody work you need done. This is where I would go. Thank you, Mike, and crew for another great experience. Jack Lefevra