The eye doctor was very knowledgeable, she was very soft-spoken and kind. She had an answer for all…read moreof my questions and even educated me on more afterwards. She was very thoughtful educating me on eye symptoms. However, I may not return. The front staff were not very friendly. They were just complaining about work the whole time like kids on the job, full grown women. If you are going to complain about work, at least be an adult about it and do it on your personal time at home. Maybe a lot has changed the past year. Regardless, I hope I am wrong and just caught them on a bad day. Hopefully this helps, I would suggest giving them a chance since you can't beat the prices. Im not sure why most people use Google reviews with bots and not Yelp. I guess some are still not with the times. Leave a review after you do, and build an honest, more transparent community.

Don't wait until the end of the year to use your vision benefits. And if you are within 25 mile…read moreradius of this location, including Cincinnati, you'll want to visit this one. Loved the doctors on staff. Very thorough and kind. The staff was very personable and professional. They made me feel like my experience was important to them and the camaraderie was great. I scheduled my entire family with them! Same great experience!

Great staff! Super friendly and pleasant. Dr. Colin Bloor and Kayla Burgin took excellent care of…read moreme!

Amazing doctor and fantastic staff. This is the first doc to address my astigmatism in both eyes. I…read morewas aware of just one. World of difference. I also needed prescription safety glasses and they even had a selection of those too!

Dr.Garbig is wonderful but Michelle is horrible as customer service. I had to keep calling to even…read morecheck on my contacts and glasses. She said my contacts came in but I couldn't get an appointment as my insurance was ending in a day and a half. The Dr. told me to call so everything would be billed out before it ends but nope couldn't seem to get that through to them. So great I'll get a temporary pair but nothing else....... You only see the Dr for the exam But horrible experience with customer service last a long time. After I get my things I don't think I'll go back...... I don't like being talked down to and hung up on.

Fantastic! Dr. Garbig is extremely nice and so patient! He was willing to take the time to get my…read moreprescription exactly right! It was so sharp I could read the 20/15 line! I can't make promises for everyone to have the same result, but I'm very picky so his ability to do this with such ease was such a relief! Also, his whole staff couldn't be more pleasant! They even worked past close to be sure I got exactly what I needed. I never felt rushed or unsure about anything when we were talking. They made the process easy! Choose a local place that will treat you right!

DO NOT COME HERE. I came, and they gave me a different trial prescription than contact…read moreprescription. I am in the military and by the time the contacts came, I could not get back to have them recheck my eyes to see where the problem was (where the prescription was wrong or the trial pair was wrong). I asked if I could return the $600 in contacts and get my money returned, so that I could scramble and try to get my eyes checked again (which I would again have to pay for) to see what my prescription actually is and get the correct contact lenses before I deploy in 2 weeks. The Florence Office manager (who is the one that oversees exchanges of contacts) basically and said they would not do refunds, even in this situation where the error lay with them. She also implied I lied about getting a different trial prescription. If you value your money and time, do not come here.

The staff at this location are rude and argumentative. Tracy's that are sent are not professional…read moreand there are many other optometrists out there that have a staff that knows how to deal with the public. no need to go here. If I were the optometrists I'd go somewhere else.

Stay away, they will incorrectly tell you that you aren't covered,get verbal confirmation within 10…read moreminutes of saying this, Fill your spot,THEN accuse you of saying you want to cancel. They won't apologize for their error nor let you leave message for your doctor stating "that is not gonna happen" so basically the office manager KINSEY, makes all decisions, not your actual eye doctor, doesn't try to help even when it is a situation created by the office. Avoid* over 10 years with this practice we are all moving to a different one. ​A very distressed daughter who now has to wait until next week to be seen by the new practice, with over an hour of driving to her campus and back. Save yourself a headache because if there are any hiccups you are nothing to them. The doc goes on to say we were offered to be worked in, which is not true at all. I was shocked to hear this and also told it was our error that "by the time wellcare gave them a verbal confirmation at 808 from 802 am, it was filled. The doctor also went on to say this is a common issue (so why not wait even 10 minutes to clear it up) I have the call logs and Stand by my review, what happened today was not fair to my daughter and the staff behavior was unacceptable.

This was my first time here. They got me in within just a few days of calling. They were timely…read moreupon my arrival. Everyone was kind. The exam went well. Painless;) Lot's of frames to choose from if you need new ones. I'll stick with this shop!

Office staff is very professional and courteous from those who check patients in and those who…read moreassist the doctors. I've been a patient at this office for years and am very pleased with Dr. Dowdall who replaced Dr. Schuck after his retirement. He is very thorough and answers any questions with clarity and patience. I highly recommend him!

I've been having my eyes checked annually here for many years. Dr. Schuck is wonderful and very…read morethorough. The staff are also great and are quick and efficient. I highly recommend this center for all your vision needs.

I give them this score because got contact on a Tuesday and couldn't get one out Wed and they told…read moreme there was nothing they could do to help me with this and the lady at front desk was sooooooo rude to me

Michelle answers phone, makes appts, assists doctors-EXCELLENT, EFFICIENT…read moreDillon out front fits glasses & takes orders for frames, etc-EXCELLENT Dr Julie Herron-EXCELLENT, EFFICIENT, SMART, PATIENT