Patient beware: The Cold Spring, KY location will cancel your appointment if you don't explicitly confirm it--even if you received the appointment details. I got a text with my appointment date and time, read it, and showed up as scheduled. When I arrived, I was told my appointment had been canceled because I didn't confirm it. Apparently, when I originally scheduled the appointment a year ago, it was only considered "pending." They also claimed they called and left a voicemail, but I never received one. This was extremely frustrating and a waste of time. Make sure you confirm your appointment directly, or you may show up only to be turned away. read more

I have been coming to Clarkson Eyecare for several years but this time they really went above and beyond. First OD Jennifer Center does amazing. Very friendly. Daisy a technician there fixed my glasses even though I did not buy them at Clarkson Eyecare. They spent time with me on getting the correct contact lenses I needed also. Cant recommend them enough. read more

I just went to Clarkson yesterday 5/19/22 - Tasha, Daisey & Tonia were awesome - very friendly and helpful. Dr Center had the latest technology so i did not have to get my eyes dilated. Highly recommend. read more

I have been coming to Clarkson Eyecare since I moved to the Midwest, so even back when it was Thoma & Sutton Eyecare! Dr. Ficarra and the rest of the staff there have been nothing but accommodating and friendly - whether it is just my annual eye exam, getting contacts fitted, picking out new glasses frames, or most recently being seen for an eye injury - I have always been able to make appointments easily and for the same week I call and upon arriving I have never had to wait more than 10 minutes past my appointment time which is obviously really appreciated. Clarkson Eyecare is my 7th ever eyecare company / optometrist (others being on the East Coast before moving here) and I can say that my experience here has definitely been one of the best I've ever had. The selection of glasses frames to choose from is not the largest I've seen at any of my eyecare locations, but they have just enough where you can find something you like no matter what. For contacts, upon moving here I was using BioTrue, which at the time Thoma & Sutton was not carrying, however they didn't make switch just because they were not carrying those lenses, they actually went out and started a relationship with BioTrue and now carry those lenses for everyone to get! This is just one example of them going above and beyond to please a customer. Another time I have experienced this great customer service is with my aforementioned eye injury during which I was able to schedule an appointment and be seen in the same day, receive all the testing I needed, have a follow up appointment a week later, get referred to see another eye specialist at Cincinnati Eye Institute AND thanks to the persistence of Dr. Ficarra get in to see that specialist the next day - this type of care and service is definitely hard to come by. Pricing wise - which as always is important to me - Clarkson Eye is average priced versus other eye care locations. Glasses are a couple hundred dollars depending on the brand you get, and same goes for contacts. I do have to say they always give you the rebate to use for your contacts order which is greatly appreciated and helps you save $100-$200! Otherwise, most eye visits are covered under insurance or there is a small exam fee / co-pay. Overall, have been more than pleased with Clarkson Eyecare and recommend them to anyone in the Greater Cincinnati area who is looking for quality care, service and decent pricing! read more

I really liked the overall experience at this office. Everyone was very professional and knowledgeable. The doctor was great and helped explain issues so they were easy to understand. I also appreciated Teena's explanation of my insurance benefits...I really felt like the office cared about my care. Teena also spent a lot of time helping me and my daughter find the right pair of frames and making sure they fit properly....I was REALLY impressed! True professionals! Thx for the excellent service. read more

Getting new glasses is always an ordeal, because I always go to Thoma&Sutton. Employees do not care if or when you get your glasses and are not held accountable. Walmart has much better service for glasses that are probably fabricated in the same lab. I ordered a very expensive pair of glasses- no line bifocals with auto tint, anti reflective coating, anti scratch, etc- the works, on 3/14. I was told they would be ready by 3/24. On 3/26 I called to inquire on the status as I had not been contacted. I was curtly told that the glasses were not in, not to call again, and that they would call me when the glasses were ready. Obviously this person did not look up my order to even check on the status or anything. On 4/2 I again called. This time I was informed that not only were they not ready, they had not even been ordered from the lab and it would be at least another week before I could receive them!Finally got them 4/19. Total time for very overpriced glasses : 5 weeks ! I ordered a similar pair from WALMART and got them for half the price in 5 DAYS. The Walmart pair are excellent quality. read more

First time patient, The receptionist was great. Optometrist took her time to get my prescription correct for my contact lenses. My issue is the pricing, since when did a contact lens exam cost 174$? My insurance covers 100$ for an exam with a 5$ copay. I still had to pay 74$ out of pocket total, 5$+69$ for a contact lens fitting!!!! I will be going back to wing eye care. read more

Dr. Bowman at this office has been my eye doctor for about 5-6 years now and she is great. I get annual eye exams because I wear contacts. They work with my insurance and there aren't any superfluous charges. They also don't pressure you to buy your glasses, contacts, etc. through them, but give you both your glasses and contact prescriptions upon request. You can get both your eye exam and glasses/contact fitting all at once, so easy, easy. Great, friendly staff overall. read more