Patient beware: The Cold Spring, KY location will cancel your appointment if you don't explicitly…read moreconfirm it--even if you received the appointment details. I got a text with my appointment date and time, read it, and showed up as scheduled. When I arrived, I was told my appointment had been canceled because I didn't confirm it. Apparently, when I originally scheduled the appointment a year ago, it was only considered "pending." They also claimed they called and left a voicemail, but I never received one. This was extremely frustrating and a waste of time. Make sure you confirm your appointment directly, or you may show up only to be turned away.

I have been coming to Clarkson Eyecare for several years but this time they really went above and…read morebeyond. First OD Jennifer Center does amazing. Very friendly. Daisy a technician there fixed my glasses even though I did not buy them at Clarkson Eyecare. They spent time with me on getting the correct contact lenses I needed also. Cant recommend them enough.

The eye doctor was very knowledgeable, she was very soft-spoken and kind. She had an answer for all…read moreof my questions and even educated me on more afterwards. She was very thoughtful educating me on eye symptoms. However, I may not return. The front staff were not very friendly. They were just complaining about work the whole time like kids on the job, full grown women. If you are going to complain about work, at least be an adult about it and do it on your personal time at home. Maybe a lot has changed the past year. Regardless, I hope I am wrong and just caught them on a bad day. Hopefully this helps, I would suggest giving them a chance since you can't beat the prices. Im not sure why most people use Google reviews with bots and not Yelp. I guess some are still not with the times. Leave a review after you do, and build an honest, more transparent community.

Don't wait until the end of the year to use your vision benefits. And if you are within 25 mile…read moreradius of this location, including Cincinnati, you'll want to visit this one. Loved the doctors on staff. Very thorough and kind. The staff was very personable and professional. They made me feel like my experience was important to them and the camaraderie was great. I scheduled my entire family with them! Same great experience!

Dr. Young is very thorough and explains everything in detail. He is very pleasant and it is always…read morea pleasure to deal with. His staff is also very friendly, much better than other vision centers that I have been to over the years.

Deceptive Billing Practices…read more I am extremely dissatisfied with this business due to two separate, highly deceptive billing incidents. Issue 1: Preemptive Overcharging During my initial eye exam and contact lens fitting, the staff overcharged my credit card by $40 above my insurance copay ($70). When I questioned it on the spot, they claimed they "preemptively" charge extra in case insurance denies a claim. After I insisted my maximum copay was $70, they agreed to a refund. However, they claimed that because it was a Saturday, they would process the refund during the work week. Instead of the promised refund, they ultimately forced a store credit on me. Issue 2: Surprise Billing I scheduled a follow-up appointment because my trial lenses were blurry, and I confirmed over the phone that this recheck would be free of charge. During the exam, the doctor asked a few questions about dry eyes as it could be the reason for the ill-fitting lens and offered to recommend drops. Later, I discovered they billed me for a separate "dry eye consultation." I was not informed that this would be the case or made aware of the relevant charges. Had they been transparent, I could have had the opportunity to accept or decline. When I disputed the bill, they claimed they had to charge me because I did not have medical insurance on file, which misses the point entirely. My main objection was that I had not been properly informed beforehand. They refused to remove the charge and kept my previous $40 credit to cover it. In my opinion, this office engages in deceptive billing practices by adding hidden fees without clear patient consent. I believe converting a free follow-up into an unapproved medical charge is a breach of professional and ethical standards. Avoid this provider if you expect honest pricing and transparent communication. [EDIT] Response to the business owner's reply below: Josiah Y., I do not agree with your assessment of the situation. I scheduled and arrived for a standard, complimentary contact lens recheck. An eye examination is a necessary part of that specific service. Expecting a patient to actively refuse an examination during a recheck appointment just to avoid unapproved charges is completely unrealistic. The core issue is a total lack of informed consent. I was never told that the nature of my visit had changed from a free recheck to a billable medical consultation, nor was I informed of any additional fees. Because I was not given the opportunity to consent to these charges, I dispute the examination fee and request a full refund.

Dr.Garbig is wonderful but Michelle is horrible as customer service. I had to keep calling to even…read morecheck on my contacts and glasses. She said my contacts came in but I couldn't get an appointment as my insurance was ending in a day and a half. The Dr. told me to call so everything would be billed out before it ends but nope couldn't seem to get that through to them. So great I'll get a temporary pair but nothing else....... You only see the Dr for the exam But horrible experience with customer service last a long time. After I get my things I don't think I'll go back...... I don't like being talked down to and hung up on.

Fantastic! Dr. Garbig is extremely nice and so patient! He was willing to take the time to get my…read moreprescription exactly right! It was so sharp I could read the 20/15 line! I can't make promises for everyone to have the same result, but I'm very picky so his ability to do this with such ease was such a relief! Also, his whole staff couldn't be more pleasant! They even worked past close to be sure I got exactly what I needed. I never felt rushed or unsure about anything when we were talking. They made the process easy! Choose a local place that will treat you right!

Went there last year and it was great. This time was horrible. Accident on 275 so I was 8 minutes…read morelate. Ran in apologizing and was informed they could not take me. Then argued with me. Their computer said it was later than it was. Unbelievable! Pretty sure my phone is more accurate. 1 person in the waiting area that holds 50. No cars. Apparently no business. They did try to change my time earlier in the week but I was unable to accommodate. Looks like they got their wish. I will NEVER go back and suggest you stay away. Horrible, unprofessional staff!!!!!

When my contact lens prescription expired, I visited this doctor at the Wal Mart Vision Center. The…read morestaff was nice and the wait was not very long. I had an appointment, but I think you can walk in also. The doctor was personable and helpful. I had questions about some newer disposable lenses and he fully answered them. He wrote my prescription so that I could continue using the lens I currently wear or try the newer version.