Pretty much the only body jewelry place I've come across that isn't primarily a piercing place…read more(although they might pierce here, I didn't see any signs for it but it's possible)... They entire store is dedicated to body jewelry, so pretty much whatever it is that you have pierced, you can get jewelry for here. In my case I have my nose pierced, and I've had the same flat nose stud in for 10 years. Well, except for when I am sick. Ever tried to sneeze with a nosering? YUCK. Anyway, I don't have many jewelry options because I work in corporate america and they frown on body jewelry in general, but I was thinking I might look for a small diamond to replace my current stud. I found probably over a dozen options at this place, in all colors and sizes. What ultimately stopped me from purchasing one is that they didn't have any that screwed in, they were all studs with backs on them... but if I do decide to get one, it'll likely be from here... I haven't found a store in a while that had this many nose ring options, let alone some really classy ones. Sometimes places will just offer a few rings in different sizes... The only thing stopping me from giving this place 5 stars is that it's really dark in here. The cases are lit, but it's still hard to see all the jewelry, esp at the top of the cases and at the very bottom. But other than that, lovely place. Non-threatening and with a ton of variety.

I walked in wanting to give this place all of my dollars. The guy working the evening I went in was…read moresuper unwilling to provide any sort of assistance. I stood back and watched him be super unhelpful to two ladies before me but I thought I'd try anyway- I greeted him (not the other way around)- I wanted a septum piercing; he mumbled that he'd have to refer me elsewhere (totally fine, I didn't know). I wanted a pair or two of plugs for my shrunken holes in my ear lobes and needed help finding out what size they were; he suggested I try old jewelry (don't you think I would have thought of that?) and that he guessed they were probably a 0 (they're closer to a 6 but whatevs). I wanted a curved barbell for an existing piercing; didn't ask as I had given up by then. Super bummed, I had high hopes.

Angie was AMAZING! She was so patient and kind, making my little one's ear piercing experience a…read morebreeze. She was very thorough and did a great job explaining everything before they did it. All of the staff were very friendly. The studio was very clean. It was a great experience.

My family happened to be in the Short Pump area shopping around and we came across this location…read morefor piercings. My daughter has been mentioning for a couple months that she wanted her upper lobes pierced also known as the second holes. I as well have been thinking about it for 20 years. lol so on a whim, we made appointments for a couple hours later since we had lunch reservations first. We utilized the QR code to make our appointments. When we came back, we were about 10 minutes early. That gave us a chance to quickly look over the jewelry and choose what earrings we were going to use. The staff were all very helpful. They explained everything a few times and even went over the jewelry options. Rowan takes this very seriously from products used to those they higher and the process they do for piercings. Let me tell you a step up from the 1990s when I got my ears pierced. Our nurse Lauren was fantastic. If we wanted her to explain the process she would have. I personally was OK with no explanations. Just get the job done lol because I was nervous my daughter on the other hand she wanted to know the ins and outs and everything because she is just curious and was not nervous at all so Lauren was able to work with both of us. Overall a fantastic experience. It was about $140 for me and $130 for my daughter. We tipped as well. Your price will vary, especially on what jewelry is chosen. I would definitely recommend Rowan for piercings.

Bought the classic heart necklace with the diamond from here the diamond fell out with in a year…read moreand you have to pay to replace it ? And if you pay 300$ for a new diamond it's only under warranty for a year. Insane a "luxury " jewelry brand doesn't have the option to buy a warranty and doesn't ensure their jewelry with warranty. As someone who's favorite brand was Tiffany's made me loose respect for the brand and customer service when they don't even believe there own jewelry will hold up more than a year and you have to pay for repairs that are clearly a defect.

There's something about that little blue box. I feel like Tiffany & Co is romantic, sophisticated,…read moreand iconic. Are there any other jewelry stores that have a color named after them? When my husband bought my engagement ring, he wanted only the best so he decided on a Tiffany ring. Richmond is the closest from where we live so we made some special trips to visit the store. Everyone was helpful and accommodating. I absolutely love my ring and we are hoping to be lifelong customers.

Visited them based on reviews for repair of a ring with a loose stone. Was informed that repair…read morework is not done on premises, it is sent to another location and they ask for an appraised value of the piece to have it covered under their insurance since it is going off premises. They were only able to offer an estimate of the repair cost ..."around xxx$" , and the time necessary for repair. I understand the tentative nature of the estimate as the sale staff is not involved with the repair process, only completing paperwork and intake. I prefer to work with a jeweler that can evaluate my piece, provide an educated estimate of repair cost and perform the service onsite. That was not the case with this business so, disappointed, I chose to continue my search for a business that could meet my expectations.

I have always been very pleased with the service at Carreras! I've never bought anything, only…read moretaken in repairs and Amy treats me wonderfully! I've found everyone there to be kind and polite. When I do decide to buy a new piece it will be the first place I go to look.

Wonderful service. I had a piece of jewelry that needed some work and they did a great job…read more Friendly! Would definitely use again.

Easy to work with and did a great job on altering my necklace. Friendly staff. Thank you!read more

I needed to get my engagement ring appraised for insurance reasons and was told by where we got my…read morering (Emily Warden) to come to Richmond Jewelers. I brought it in and they told me it would take about a week and they were done appraising it in about a day. I think it helped that I had all the paperwork that mentioned what kind of stones and metals were used in my ring. When I brought the ring in, I was helped immediately and given a yellow piece of paper to bring in when I returned. They asked for my full legal name and address. They gave me a call when they were done. When I returned, I showed the slip, got my ring back, and an appraisal sheet. They had me review the sheet to make sure everything was written correctly before getting the Appraiser's signature. This cost me $90, which after some research seemed to be the cheapest and most affordable cost for an engagement ring appraisal. It's a tiny shop with Carytown style parallel parking out front. The only downside about this shop is that it smells like cigarettes, but I was in and out of there so quickly this didn't affect my experience. Plus I got great service! I highly recommend visiting.

Needed batteries in my watches replaced and this is the closest place to me. It's one of those…read morethings - not many people need this service anymore but what a crime if they all go away.. They have a good selection of jewelry on display. But since I was on a mission I didn't pay too much attention. They service is friendly and they replaced the two batteries in 10 min time while I waited. I think the price is fair and they worked very fast. Definitely recommended!

Buying an engagement ring, which represents the love you share with someone (not to mention that…read moreyou will wear it for the rest of your life), is personal. You don't want to get it wrong, and having the right team to help you is essential. My fiancé and I went to diamonds direct because of their huge selection and ended up finding not just the perfect ring, but a FANTASTIC sales person (Larisa) to guide us through the process. Larisa was patient, informative, kind, engaging. She never pressured us to make a decision and when we came beck (three times) to look at the final selections, she remembered everything about us and knew exactly which rings to pull- without hesitation. The ring was originally set in white gold and we wanted platinum. DD contacted the designer and had a platinum setting made and shipped. Once they set the diamond in the new setting, they made absolutely sure it was exactly the way the initial setting looked. My happiness and satisfaction were their priority. Larisa was involved in the process, which truly demonstrates her professionalism and desire to have a satisfied customer. (She makes us feel more like friends than customers). Diamonds Direct hands down offers the best selection and warrantee around (we did look at other jewelers- Finks and Schwarzschild's, which had a fraction of the selection). The customer service is top notch. Larisa is amazing. THANK YOU Larisa and Diamonds Direct!

We had two pieces of jewelry worked on/repaired, one ring that we purchased at Diamonds Direct…read moreRichmond for resize, and a ring that we owned and brought in for repair. Both items were repaired/resized perfectly. Thank you. The real star of the show was their representative Kimary Bourett. She was courteous and professional and answered all of our questions and got our items back to us in a timely manner and completed perfectly. She personally called us when the work on our rings was completed and they were ready for pick up and assisted us through the entire process with care. Thank you, Kimary.

I stopped in looking for something that was sold out on the website. The staff there were super…read morenice and attentive. There was a young red headed girl that was familiar with what I was looking for and said.... Oh we have two of those left but they are sold out everywhere else! So I fortunately got one. Then, at the register they wrapped the gift at no charge. These people actually acted like they wanted to be there... what a concept!

Wow, the staff at this Brighton location is top notch! To set the stage, Brighton is a chain of…read morespecialty stores that are typically located in malls and airports. It offers higher-end accessories, including purses, shoes, jewelry, and other trinkets. Prices range widely, so shoes can be $150 whereas a pair of earrings can be under $50 and a purse can be upwards of $350. On my recent visit, I was looking for two gifts that I had spotted on the website. I was so happy to see that online, a potential customer could find which boutique has the item in stock. If the item you want to ship is a gift, there is also free gift wrap and a message field to add. Anyway, I went in person to see the compact mirrors I was hoping to buy. One salesperson greeted me immediately as I walked in, and she was very helpful in showing me every mirror the store had in stock. I zeroed in on the one I wanted, and it was another person, Tracey, who closed the deal. I mentioned I needed the mirrors sent as gifts to two different addresses, and she took care of me! She said the mirrors can be sent to the store and the gift wrap will be free of charge. She even handed me two Brighton-branded, blank cards so I could write a personalized note; they will be included in the packages before they get sent off! Tracey also gave me the latest store catalog so I could see the newer items in stock. I forgot to mention that I was also offered a tray full of goodies - a small water bottle, chocolate chip cookie, or a chocolate. I have never been to a store with that before. I really appreciate the water bottle. Overall, my experience here was amazing. The staff was above and beyond what I was expecting. The store itself is packed full of silver jewelry, fun bags, comfortable sandals, and other cute items. There were a couple of gift areas for items less than $30 and $50. Plus, this brand does coordination like no other, so you can buy an entire set of things to match. This is definitely a good spot to visit if you're looking for that special gift for someone or just an upgraded treat for yourself. Bottom line: The people working here offer the warmest service. I may go back just to see them again and buy a little gift for myself!