Blanca was amazing. Best customer service experience I've had and I can't tell you how long maybe since the beginning of Covid her smile her energy her presence was outstanding the way she operates. I would think that she owned this company thank you very much. Another satisfied customer right in time for the holidays blessings! MJEZZY!!!!! Malc03@icloud.com read more

Came here to redeem my monthly free earring coupon for the month of July. The store was fairly busy. There was only one lady working the store and she was helping a family whose baby was getting their ears pierced. It was taking so long. The store employee looked over and said that the other employee would be coming in at 2. Finally, someone came out from the back and assisted the lady in front of me and myself with our purchases. I doubt I'll be coming back in for my regular purchases. I'll just stick to redeeming my coupons here if I happen to be at The Outlets. read more

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I placed an order for pick up and got home to realize she missed one. I called the store and the girl that answered had major attitude like it's my fault she f***** up. I don't have their time, get it right! read more

Claire's - my receipt - Jewelry Near Me - Orange, California

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The person who helped me with my piercing was really kind and patient, but I think that the price for what I got was too much. It's my first time trying to get a cartilage piercing so I just went to Claire's only later to find out that it's not really the best place for piercings since they use a piercing gun. The price I paid was $75. It did come with the solution and one earring but honestly does not feel like it was worth the price. read more

Thank you Blanca for your amazing service! This store has a gem , as a business owner my self I was very impressed with the quality of service , attentiveness and for providing such a great service for my 2 year olds first piercings ! Encouraging to shop a bit extra so we could comfort our little one & being patient , empathetic I think you deserve more. You really run the store girl such a great multitasker with a big heart & I see potential in you! Thanks again Blanca !!! read more

Disappointed in the bait n switch going on with their buy 3 get 3 deal. Went to make a purchase specifically for this reason (site and store advertising the deal)... After finding my 6 Christmas items and going to register, I was then informed that the Christmas items don't apply. Waiting for their corporate to contact me so we shall see if they make the situation right! read more

Highly disappointed in the worker they have at the register yesterday she was extremely rude to me and my elderly mother while checking out. If she's so unhappy with her job please look for work somewhere else. read more

Do not get your kids ears pierced at Clair's or more importantly do not buy their earrings. My daughter (10) ended up in the ER with the gem of the earrings we got with the piercing at Clair's. The earing logged in her ear lope due to very tight fitting. Had to take my daughter to ER to remove by doctor. She is traumatized from this experience and does no longer want to get her ears pierced nor wear any earrings. This should not happen to a 10 year old who was so excited to get her ears pierced. Clair's does not want to take responsibility for this incident because it was my sister who took my daughter to get her ears pierced, even though I have text messages that proof that I approved her going with my sister (53 years old and highly responsible) to get her ears pierced. This is the first review that I have ever written in my life, but I feel highly obligated to let other parents know that the quality of the earrings that Clair's is selling is very poor! Try and find another place that offers safe products for your children. read more

Thanks to Laura & Kat for the the excellent service today. Came in with my 10 month old daughter to get her ears pierced. Both Laura & Kat were very caring and reassured me that the whole process would be quick and painless. True to their word, my daughter cried for less than a minute and was soon over it. She looked more surprise than in pain. Laura definitely displayed her expertise in ear-piercing for infants & toddlers. When selecting earring studs, Laura was quick to point out which earrings were more appropriate and popular for babies. I highly recommend this Claire's location. Now my daughter is bejeweled for her 1st Christmas holiday! read more

Claire's - Diamond earrings for my 10-month old daughter. Just in time to celebrate the holiday season. - Jewelry Near Me - Orange, California

Went to get my second earlobe piercing here on Sunday and I asked for the ball earrings but instead they accidentally pierced me with diamond earrings that significantly costed more. I pointed it out to the woman and she apologized and disappeared to find the right earrings. She took a few minutes and came back saying there weren't anymore in stock so I settled for the 3 mm ball earrings. She began to take off the mistaken earrings and struggled to take off the one of my right ear, which should've been a sign that something was wrong. I noticed the next morning that it was very tender and irritated. I noticed that there wasn't much space between my earlobe and the backing of the earring. I thought that it was just that my earlobe was too thick or that the earring was too small, but it was much worse. They pierced my ear crooked, making there earring go through more of my skin, reducing the space needed for it to heal. I called the store again on Monday and all the woman could tell me was to take the earrings out and offer to repierce them. I was not offered a refund and didn't take the free repiercing because I no longer trusted them to do so. PSA, CLAIRS EMPLOYEES ARE NOT CERTIFIED TO GIVE PIERCINGS. read more

Please, please, please DO NOT pierce your baby's ears at Claire's, especially this location. My husband and I had good faith that our daughter's ears would be pierced correctly. I've heard that a piercing needle is better than a piercing gun, nonetheless we trusted that they would at least be done properly. The woman that pierced our daughter's ears did not pierce straight through her earlobe. Instead she angled the piercing gun upward and pierced THROUGH THE CARTILAGE of her ears. My husband and I are devastated that this was our experience. We removed the earrings less than twelve hours from when they were pierced. $120 plus tax gone for an unacceptable piercing. Claire's really should discontinue their piercing offer all together for the safety of children. They take advantage of parents that may not know better - and I feel like I should've known better. Please find a local, professional piercing shop to pierce your baby's and children's ears. There are some in the Orange County area, I promise. read more

We took our daughter to get her ears pierced with the Ear lady. She was very knowledgeable and made us feel comfortable with the whole procedure. She was very experienced and knew what she was doing. Just within the 20 min we were there she did three piercings on little girls from a few months old to maybe 8 years old. I promised my niece I'd take her to get her ears pierced for her bday, I'd feel pretty comfortable going back to her. read more

My daughter who is 13 years old had asked me if she can get her ears pierced. When I said I was going to look around, my daughter said she already know where to go, at Claire's. When I looked at Yelp for ear piercing and was reading reviews, there were mixed reviews on all of them. So I decided to go to Claire's after reading more information on their website. When I mentioned to my sister that I will be going to Claire's to get my daughter's ears pierced, she said she heard her co-workers talking about their bad experience. But, from the moment I called Tuesday all the way to when we left Claire's, we experienced all things positive. Laura was very friendly and answered questions I had over the phone. When we came to the store and she was by herself, we thought it was going to take us awhile. Laura was again welcoming when we came to the store even when she was at the cashier with customers. She greeted us and said she'll be right with us. When she was done with the customers at the cashier, she came to us and explained again. Then as Laura was doing my daughter's piercing, again she was very nice and put my daughter at ease. She proceeded on explaining how to care for the pierced ears. When the piercing was done, my daughter wanted to get some extra earrings. Laura mentioned about the promotion they were running that day, which was buy 3 get 3 free of any items in the store. She also added we'll get on top of that 20% discount because my daughter got her ears pierced. Thank you Laura, we appreciate you and the work you did. read more

Tried to go to the store tonight and was informed we couldn't enter. When asked why she said she was closed. They were not closed and people were in the store. When I said it wasn't closing time. Breanna begins the counter said "we have more important things to do then help you." I said I bet corporate would disagree if I called them. She said "I don't care. Call them." Which I did and am waiting for a reply. This is no way to run a business. Just horrible. read more

I took my 3 month old daughter and niece to get their ear's pierced and Christy did such a great job! It was Saturday afternoon and it was super busy, yet Christ was calm and professional throughout the whole process. Working at a place like Claire's is not an easy feat and to add worried parents to the mix only makes things more stressful. Thankful Christy was confident in her skills and was so sweet to my baby girl! She barely cried! THANK YOU CHRISTY!!! read more

I honestly appreciate the staff here (shout-out to Christy M.). She made my earpiercing more reassuring bc the last Claire's staff who pierced my ear actually didn't go through precautions and actually didn't give me the right earrings for my first piercing. Christy actually helped me find the right earrings and went through the proper precautions for me. (she's been doing this for 9 years so she's totally a pro at this) read more

Went yesterday to get my ears pierced and it was the best experience ever ! Mayra was so nice and calm in getting my ears pierced ; she was pretty funny, too !! stop by and ask for Mayra if you're getting your ears pierced, you won't be disappointed !! read more

I just called and Laura (great name btw!) answered and was such a sweet heart! Great customer service and overall a really friendly person. The Westminster store can definitely learn a thing or two from this store. read more

I Was feeling impulsive so I got my ears pierced! Linda was so help and kind! That girl needs a raise! (Also let us tip them because they deserve it). She was so sweet! I would recommend you go with Linda!! Hopefully I got your name right!! Perfect place to start if you ever wanted to pierce your ear! read more

Expensive with trashy product that doesn't last for more than a day or sometimes couple of hours. I don't like shopping there but my daughter loves it read more

Went in to get my ear pierced for the first time and Christy was very caring and sweet enough to take care of me. She answered all my questions and made sure I knew what to do. read more

Chokers chokers where my chokers at Came here to cop every choker in the store shout out to Claire's read more

Very disappointed came to this store to purchase a gift card and Fernanda working at the register was extremely rude never acknowledged me had to say excuse me had her back turned on me during tbs entire process despite me asking for assistance with a birthday gift card. My young daughter then proceeded to make a second purchase after myself and once again Fernanda was rude to a little girl making a purchase. I believe she needs serious training on how to be polite and attentive to customers. read more

Great manager! Reasonable in resolving issues. Def will be shopping here more often. Very nice and understanding of the unfortunate situation I m in. read more

Do not ever go to this place they watch you like a hawk even if you're not doing anything wrong and I find that so rude and condescending and the tiaras are broken and one of their workers is so rude she acts like it's an inconvenience for her to sell products very poor service . read more

Claire's is one of the best jewelry and accessory shops I know. I just got my second piercing today and it went really well. Hey show you how to properly clean your ears, help you find the best earring for your ear, and much more. If you are looking for jewelry and girly, Claire's is the place for you. They have anything from phone cases and Makeup to hair extensions and chokers. read more

Zoey the manager there is awesome! I cannot thank her enough for having so much patience with piercing my 7 year old daughter's ears. She was the only person working on a Saturday and my daughter was so nervous getting her ears pierced. My daughter had been asking and asking to get it done so I finally gave in. After the 1st was was done, my daughter who has no 0 threshold for pain didn't want to go through with other ear. It took about an hour of convincing her to get the other ear done. All the while the shop was pretty busy and the whole time Zoey never rushed us and went above and beyond to try and make my daughter feel comfortable. The whole time too she made other shoppers know she would be right there to help them. Honestly I would recommend anyone to her! Thank you Zoey! read more

So far, so good. Came back for my 2nd piercing from my pair since I wanted both on one ear. The manager, Zoey, did both of mine. She was great- I've had many piercing experiences, this was a good one. Thanks Zoey! read more

Claire's - Jewelry Near Me - Orange, California

Big shoutout to the employees Christy and Leslie for making my experience there great! They both provided great customer service. Really enjoyed talking to them, they were super helpful, funny, and friendly! Overall I was super satisfied with my visit there, glad I choose that store to get my ear pierced! read more

Don't waste your time here. My friends 2 month old baby had an unfortunate time there when attended by Jennifer the "manager". Baby Aaliyah had to get pierced twice on the same ear for wrong placing. To top it off the dumb piercing gun sucked because it would get stuck when piercing into the ear. The need to take it off from Aaliyah's ear those two times to get her piercing and deal with a faulty piercing gun that would get stuck, you can just imagine how much baby Aaliyah had to go through recently. Jennifer was not being simpithetic at that idea that a sweet baby was going through pain. The least my friend (baby mom) deserved was an apology and a free service. But no, my friend has to pay for the full service for one pierced ear and come back to get the 2nd ear pierced. After the struggle Jennifer faced to give baby Aaliyah a good service my friend didn't want to have her baby getting her 2nd ear pierced. Who can blame her right? This store needs a lot of work on testing their products before putting them to use and train their employees to be more helpful than the way Jennifer was. Thanks for nothing Claire's! read more

My daughter has such a fear of needles but desperately wanted to get her ears pierced. HUGE shout out to SAV who went the extra mile to make my daughter feel comfortable and do her best to calm her down. She even went and bought her a lollipop when she found out they ran out behind the counter. She was incredibly patient and could see my daughter was trying to muster up the courage. Over an hour and about 3 "almost" ear piercing tries later, we didn't get them done, but I have to tip my hat to Sav for keeping it cool and making my daughter feel as welcome as possible. As a business owner, I know it's hard to find good, empathetic employees and Sav really stood out with her awesome customer service. I would not hesitate recommending their services. read more

Me, mother and My 5 year old went to Claire's on Saturday May 26th 2018 around lunchtime at the Outlets in Orange to look for clips for my daughter. The female working was so rude to us and acting like we were up to no good. (There were some adorable butterfly hair clips I wanted to get.) We were the only ones in there, she was following us around so I asked her if there were any more? I had my hands full of items I wanted to purchase while holding several other bags from other shops and one slipped out of my hand and dropped into the build a Bear bag AS I was talking to her, and I picked it back out immediately. And she said she is calling security. I was so shocked with her accusation I was shaking! We are a Christian family just out shopping for my daughter and mothers birthdays! We are honest hard working Americans. Then to top it off she mentioned something about the stuffed animal in my bag.. I had 2, one My daughter brought with her, and the build a Bear she had just bought. Both items not even sold in that store. She was unbelievably rude, she embarrassed me in front of my daughter on her birthday and my mother as well. We will be calling corporate about our treatment at this location. (Looking back why didn't she offer one of those little baskets I don't remember ever seeing any on the floor to use?) very disappointed with this employee and will not return to Claire's to shop read more

We were looking for a location for our daughter's 10th birthday. We walked into Claire's and saw a sign referring hosting a party at Claire's. We contacted the manager and she explained how it could work, pick a theme, bring your closet friends and have a shopping spree, face painting and all around good time. We chose a Saturday morning and the staff on hand handled everything from there. They were dressed in Day of The Dead themed costumes and treated each guest like a princess. The party location itself didn't cost anything, we just paid for supplies for face painting and let each girl pick their items on the shopping spree. The buy 3 get 3 free worked great for this. Can't say enough about all the staff there, professional and treated each of the girls at the party like their little sisters. Every time we've gone back the workers remember us. We took coffee and donuts for our guest and lunch at Buffalo Wild Wings after. I would highly recommend checking Claire's out for your next party. read more

Shout out to Inez at Claires today! She did a great job with my ear piercing. Thanks for taking so much time to make sure everything was going to go smoothly and that I would get a great result. Thank you! read more

I was looking everywhere for some earrings to match my dress for my friend's wedding and I couldn't find any. That's until I went to Claire's. I found these really cute earrings thanks to the assistant manager (I forgot her name). She was really sweet and suggested the earrings that I eventually fell in love with!! It was definitely a 5 star experience!! read more