We brought in a 2ct marquise lab-grown diamond to be set into my wife's engagement ring, and the…read moreteam absolutely nailed it. The quality of the work was flawless, and they treated the whole process with care and professionalism. The ring came out better than we imagined!! My wife was ecstatic and couldn't stop smiling. Quick turnaround, great communication, and solid craftsmanship. Highly recommend if you're looking for expert service and beautiful results.

Best jewelry store we have ever been to in 60 yrs!! Excellent customer service. Professional…read morestaff who really care about your satisfaction. Their jewelry designs showed exquisite designs. Thank you for all your help.

Great customer service , excellent service and pleasant environment…read more I will use them for all my jewelry needs awesome people and willing to change your jewelry need

Very courteous and kind staff helped me out after closing let me in and got me right back out with…read morequick and quality work

Everyone at Willis Fine Jewelry is so friendly and helpful! I was there last week for some minor…read morerepairs and they did them right on the spot (while they cleaned my rings too) and they didn't charge me a dime! I highly recommend them! They also re-did my engagement ring and I love it!

Warning to anyone bringing their jewelry here. I trusted them to simply resize my watch and take…read moreout a few links, but they ended up cracking the glass face and ruining it.

The best! Period. 10+ years in the Rockwall area and going strong. Once again, a welcoming and…read morehumble attitude sets the tone for any great business arrangement. Crypto alsoooo. Oh my.

From the owner: We buy all Precious Metals including Gold, Silver, Broken Jewelry, Estate Jewelry, Coins, Platinum,…read moreDental Gold, Class Rings, Silver Flatware, and Serving Trays. Bring in your old, unused, and unwanted jewelry and let Taylor Gold and Silver Exchange evaluate and give you top dollar to take it off your hands. If it has gold, silver or any other precious metals, then Taylor Gold and Silver Exchange will give you top dollar for those items. * Bracelets * Coins * Bullion * Rings * Earrings * Class Rings * Sterling Silver items * Silver Forks, Spoons, Knives * Silver Serving Dishes * Broken Jewelry * Gold Watches We Buy: Unwanted Gold and Silver Jewelry Coins Silver Coins and Bullion American Silver Eagles - Any Condition Canadian Silver Maples Mexican Silver Libertads .999 Silver Rounds .999 Silver Bars Australian Perth Mint Silver Mexican Silver Coins (Pesos & Onzas) Gold Coins and Bullion All American Gold Eagles-Proof or Uncirculated All Fractional Gold Eagles 1 oz American Gold

Great jeweler. Very honest and you never have to worry about you jewelry. He has been doing this a…read morevery long time. Ali

Great customer service! Kind and caring people who have been in business for a very long time!…read moreThank you for your kind service!

STAY AWAY FROM THIS PLACE!! I bought my wife a $1500 necklace for her birthday and she hated it…read more.. tried to return it THE VERY NEXT DAY completely unworn! It didn't even fit her. They REFUSED a refund for us. Called two other jewelers stores and found out sales and Kay's BOTH offer full refunds within 30 days if the person doesnt like it. My wife couldn't find ANYTHING she liked this store OR online, Add to this that when I BOUGHT the necklace, the sales lady told me if she hadn't worn it out I could return it FOR A REFUND. Bunch of liars and scammers!! Now we're stuck with a $1500 necklace she will never wear! I wil NEVER return here or recommend them to ANYONE. VERY ANGRY!!!! We're currently contemplating suing them as well.

I got my watch battery replaced! Didn't need to leave it for battery replacement- done while we…read morewere there! Quick and friendly! Will definitely go back!

Elite Jewelers did an amazing job restoring an old ring of my wife's that had been broken. They…read morerepaired it beautifully, polished it until it looked wonderful again, and even presented it in a brand-new box. That extra touch was incredibly classy and made the whole experience feel special. Everyone was friendly, knowledgeable, and clearly very skilled at what they do. I could not be happier with the result and would highly recommend them!

Let me start with stating that I drove 30 mins to this store…read more I went in on May with my husband to get both rings repaired. I asked the lady THREE times if she was sure both rings were to get fixed- she assured me yes and it would be about 2 weeks. I came June 11 to pick up only to find out they fixed my band and not my stone on my wedding ring because NO WHERE on the ticket did it say to fix it. Now I have to wait till JULY to get BOTH rings back.

Bought a diamond bracelet 11/28, great sales experience. It had to be ordered, be there the next…read moreday or two. Went in to check after 2 days, wasn't there, it hadn't been shipped to the store. They followed up, got it shipped. Went in to check 2 days later, the sales person had to go search for it, found it. Requested a safety chain be put on per my original order and purchase - was told it should be processed and back in a week. Checked back in after a week, no bracelet. An assist, after much digging and research found it was complete, but hadn't been shipped back. They'd call me. It's now 4 days later, no call. They do not answer their phones. The voice mail says contact Zales.com. Contacted Zales.com, the saftey chain order was an instore, Zales.com can't access the status and has to email store and they'll email me an update. This is 2025, email. Really? To note, a secondary customer service rep was less than friendly, what bordered on rude. I don't need to be catered to, but politeness goes a long way to get a repeat customer. This has been the worst jewlery purchase experience, I will stick with Helzburg and Kaye in the future. Wonder if I'll see this diamond bracelet before Christmas...

Great jewelry which is reasonably priced for the silver pieces. I can only speak to that since I…read moredon't wear yellow gold. They're conveniently located and have the safety measure of waiting in your car/text. Additionally, when I went once when they were super busy, they began to form a line outside to minimize the amount of patrons inside the store at once. The time of day is crucial when visiting. The way the have their customer service arranged is more of a ticketing system to which they place your name on the lusts and you walk around until they call you again. They don't tell you this so it was a little off-putting when I stood there wondering what happened when I thought I was next in line. However, mostly friendly staff who are eager to get you serviced.

I am extremely disappointed with my recent experience at James Avery. I was purchasing a charm, and…read morethe sales associate attempted to sell me one that had very noticeable rust/discoloration on it. What made the situation especially unacceptable was that the associate clearly saw there was a problem. She repeatedly tried to clean the charm, and when whatever was on it would not come off, she attempted to quickly wrap it up and complete the sale anyway. Had I not been paying attention, I could have walked out of the store with a brand-new charm that looked old and damaged. I had to stop her and specifically ask her to find another charm without the rust/discoloration. I find it very concerning that an employee would knowingly attempt to package an item in that condition rather than simply saying, "This one doesn't look right. Let me get you another one." James Avery is not inexpensive, and customers should not have to carefully inspect merchandise because an associate may knowingly sell them an item with an obvious quality issue. I ultimately received another charm, but the way the situation was handled left a very poor impression. I expected much better quality control, honesty, and customer service from a company with James Avery's reputation.

Been around town . Trying to sale coins as gold. I found this place and was goofy at the honesty…read moreand a good value for selling your coins, gold coins, and gold bars. Very honest folks I brought my gold bars in there didn't know exactly how much I had thought. I had like an ounce a little bit more an ounce, and I was surprised that had a lot more than I thought, and the gentleman in there was honest and said hey yeah you got a lot more than you probably thought you had so he's real honest. I'll be going back there and doing business.

Very fair and reasonable to work with. They were upfront on their pricing. I will be a return…read morecustomer.