A few years back, I ran into some financial trouble. During that time, I could not keep up with…read moreour regular delivery of oil from Spring Hill Oil. We were really embarrassed by that, but living one step away from all farmland, there are few options for heat. So we ordered what we could pay for and got on a cash basis with Spring Hill Oil. They were quite annoyed with us, but would work us in when they could. We truly felt contrite, and grateful - we needed the propane. They weren't terrible to deal with, and were probably just concerned about getting paid. Understandable. Things picked up for us a bit, and we started to get back on track. Last December 2013, we got our tank filled (they only do partial fillups), and asked to be on the rotation again (promising to pay cash on delivery, of course). Somehow that phone conversation got lost, and one day in early 2014 during the worst storm of the season, we ran out of gas. We called Spring Hill Oil, and asked them if they forgot about us. They had no recall of us asking to get on the route again. That's fine. We told them we had electric heaters purchased as a backup, and plenty of firewood. We asked that they please get to us when they could and put us back on rotation. In a monumental move to help us out, the owner sent his driver into the storm to fill our tank. We were elated! I told him that he didn't need to do that, but we were quite grateful, as it was dang cold in the house and we had a 1 year old at the time. We shoveled the drive, and shoveled a path to the tank so the driver wouldn't have to trudge through a foot and a half of new snow, and we kept shoveling to keep it clear as the snow continued to fall. On the way to our house, the tank truck ran off the road. It was only 2 country blocks away from us. It was a big deal. There were hazmat teams, firetrucks, police, and cranes out there. We drove over in the jeep to watch it for a while. In my mind, I was thinking they would get the truck back on the road, and all would be good. Boy was I wrong. The owner of Spring Hill Oil called and basically told us to get our gas someplace else. Now, we did not ask them to come out in the storm. That was his decision, and we appreciate it, but I was very direct in telling him we could make it through until they could fit us in. I just wanted to get back on the regular route. What I found out is that if you have tanks rented from one gas company, then no other gas company will fill them under any circumstance. You have to buy them from the first company so that they are not leased before anyone will come out. So the result was that we went the entire cold season without central heat. I bought more space heaters, 1 for each room, and purchased more firewood, but it was not a very comfortable winter. We kept water running in the laundry room and kitchen and closed off the entire upstairs. We had pipes freeze twice, but were able to put direct heat on them to unfreeze without breaking anything. Yes, we had "backup to keep us going" without gas, but no, it was not ideal. They appeared to blamed us. Granted, the Spring Hill Oil truck went off the road coming out to help us. I wish it had not. I am not sure why he chose to put his driver out, when I said we could hold out, and I still do appreciate the attempt. If they had chalked that up as a mistake, and reconnected with us, then we could just get back on the rotation and things would be fine. But instead, they chose to get gruff and grumble and refuse to fill our tank even after they got their truck up and running. We heard nothing from them until recently (September 2014). We still have their tanks. I am not sure what to do with them. Another company told me the old tanks were worth $750, but Spring Hill Oil has called and told my wife they wanted $1000. It's not a good situation, because we can't get gas from another company unless we buy these tanks. I really just don't want to deal with them again at all, because they hold their mistake against us, since it happened trying to get gas out to us. I don't blame them for not getting us on the regular route when I requested it in Dec 2013, but I do think it is completely irresponsible and childish to refuse us gas because THEY sent their truck out on icy roads. We are much better prepared for this upcoming winter with or without oil... but we have to do something with their tanks. Which means dealing with them again. My opinion and review on Spring Hill Oil is that if things are going well, you are well taken care of. They are nice pleasant people to deal with. Their regular driver is kinda fun to chat with, and he knows all the history of the area. If you have a problem, even one you did not cause (like the truck running off the road), then it's like dealing with a nasty unreasonable ex spouse with bipolar disorder. I mean, who leaves 5 people with a baby in the house without heat for the winter? How do you make that right?

Needed a quick loaded yard of mulch. He worked around his delivery and made it really easy for me…read more I appreciate his effort. You can tell the business by talking to his impressive young son. Will definitely do business with them again. Thank you.

For someone who claims to have been in business as long as he has, you wouldn't know it by the way…read morehe treats his paying customers. I would not recommend him to anybody after being talked to rudely over the phone and through emails. Apparently, he's shortstaffed these days, and unable to deliver firewood within a reasonable amount of time. By that, I mean one month or less. I ordered on October 1st (thinking that would be enough advance notice to have some wood before winter) only to get it on February 1st. That took a phone call to get too. By that time, winter is half over here in KC, so what was the point? I obviously didn't mean enough to him to get it here in time. That's not how you get repeat business. A bad attitude will kill a business quicker than anything I now. You can't "cherry pick" your customers. Go elsewhere for wood, is my recommendation. You can have the best wood in town and it still won't matter if you treat people poorly.

Don't order wood from Frank at Southside Wood. They took my wheel barrow, $100 and never delivered…read moremy wood. Find another company that is reliable and trustworthy. Comment on Frank's response: I did not make a side deal. I purchased cedar wood with your driver, an employee and agent representing Southside Wood. Your driver, an employee and agent of Southside Wood has $100, wheel barrow and cedar wood not delivered. Simple solution...return my wheel barrow, $100 or deliver the cedar wood. I respect you are 83 years old and Eric is an injured marine vet. I fully support our military and the service he did for our country but that does not give you permission to take property, money and not deliver on your promises.

From the owner: We have firewood delivered or picked up. We have seasoned oak for your home fireplace, specialty…read moresmoking woods like hickory and apple for your BBQ and Pinon wood for your outdoor fire and chimenea.

They came out and gave me an estimate on my trees. They schedule the time to come and they had to…read morepush that time out two different times which I understood. After that I received them no contact, they would not answer messages or phone calls, and just fell through on the job. Very unprofessional. Lack of communication. Overall I would never pick this tree service for myself or wish upon anyone else.

Michael Maker is the owner of this business. I called him about delivering a cord of oak wood, he…read moresaid that he would deliver it and stack it for $200. When he arrived he brought another worker and they began to unload and stack the wood. What I didn't know was they had mixed in alot of dead wood. This wood appears to look okay, but when you pick it up it feels really light and is spongey. It is a horrible wood and doesn't burn well, I called Mike and he said that he would trade that wood out for better wood. He asked that I seperate the bad wood and he would come by and exchange it out. It has been serveral weeks and Mike has not done what he said, also he is not returning calls. He advertises on Craigs list. Mike is not a worthy of your business stay away from this so called business owner.

OK, it's a little on the course side but a very unique comprehensive selection. Anything you want…read morefor grilling not a location where you just drive-by have to look for it. That's OK if you're dedicated.

Love Smoke n Fire. KC's BBQ Equipment heaven. Whenever l need a special BBQ tool, they have the…read morebiggest selection in town. I needed a good pair of grill tongs, and they had about 25-30 different ones to pick from. Also needed meat rubs - they had about 35, & BBQ sauce - they had about 100. I enjoy just walking through the store. They have items I never knew existed, & found l really need.