A few years back, I ran into some financial trouble. During that time, I could not keep up with…read moreour regular delivery of oil from Spring Hill Oil. We were really embarrassed by that, but living one step away from all farmland, there are few options for heat. So we ordered what we could pay for and got on a cash basis with Spring Hill Oil. They were quite annoyed with us, but would work us in when they could. We truly felt contrite, and grateful - we needed the propane. They weren't terrible to deal with, and were probably just concerned about getting paid. Understandable. Things picked up for us a bit, and we started to get back on track. Last December 2013, we got our tank filled (they only do partial fillups), and asked to be on the rotation again (promising to pay cash on delivery, of course). Somehow that phone conversation got lost, and one day in early 2014 during the worst storm of the season, we ran out of gas. We called Spring Hill Oil, and asked them if they forgot about us. They had no recall of us asking to get on the route again. That's fine. We told them we had electric heaters purchased as a backup, and plenty of firewood. We asked that they please get to us when they could and put us back on rotation. In a monumental move to help us out, the owner sent his driver into the storm to fill our tank. We were elated! I told him that he didn't need to do that, but we were quite grateful, as it was dang cold in the house and we had a 1 year old at the time. We shoveled the drive, and shoveled a path to the tank so the driver wouldn't have to trudge through a foot and a half of new snow, and we kept shoveling to keep it clear as the snow continued to fall. On the way to our house, the tank truck ran off the road. It was only 2 country blocks away from us. It was a big deal. There were hazmat teams, firetrucks, police, and cranes out there. We drove over in the jeep to watch it for a while. In my mind, I was thinking they would get the truck back on the road, and all would be good. Boy was I wrong. The owner of Spring Hill Oil called and basically told us to get our gas someplace else. Now, we did not ask them to come out in the storm. That was his decision, and we appreciate it, but I was very direct in telling him we could make it through until they could fit us in. I just wanted to get back on the regular route. What I found out is that if you have tanks rented from one gas company, then no other gas company will fill them under any circumstance. You have to buy them from the first company so that they are not leased before anyone will come out. So the result was that we went the entire cold season without central heat. I bought more space heaters, 1 for each room, and purchased more firewood, but it was not a very comfortable winter. We kept water running in the laundry room and kitchen and closed off the entire upstairs. We had pipes freeze twice, but were able to put direct heat on them to unfreeze without breaking anything. Yes, we had "backup to keep us going" without gas, but no, it was not ideal. They appeared to blamed us. Granted, the Spring Hill Oil truck went off the road coming out to help us. I wish it had not. I am not sure why he chose to put his driver out, when I said we could hold out, and I still do appreciate the attempt. If they had chalked that up as a mistake, and reconnected with us, then we could just get back on the rotation and things would be fine. But instead, they chose to get gruff and grumble and refuse to fill our tank even after they got their truck up and running. We heard nothing from them until recently (September 2014). We still have their tanks. I am not sure what to do with them. Another company told me the old tanks were worth $750, but Spring Hill Oil has called and told my wife they wanted $1000. It's not a good situation, because we can't get gas from another company unless we buy these tanks. I really just don't want to deal with them again at all, because they hold their mistake against us, since it happened trying to get gas out to us. I don't blame them for not getting us on the regular route when I requested it in Dec 2013, but I do think it is completely irresponsible and childish to refuse us gas because THEY sent their truck out on icy roads. We are much better prepared for this upcoming winter with or without oil... but we have to do something with their tanks. Which means dealing with them again. My opinion and review on Spring Hill Oil is that if things are going well, you are well taken care of. They are nice pleasant people to deal with. Their regular driver is kinda fun to chat with, and he knows all the history of the area. If you have a problem, even one you did not cause (like the truck running off the road), then it's like dealing with a nasty unreasonable ex spouse with bipolar disorder. I mean, who leaves 5 people with a baby in the house without heat for the winter? How do you make that right?