First and foremost, you have a lot of choices when it comes to repairing or reconstructing your…read morehouse after fire and water damage. Under no circumstances would I recommend you use ServPro in any capacity. We had a fire with extensive damage requiring a full pack out of all our belongings and nine months work of construction to our house. We went with ServPro mainly due to the positive reviews, which is why I'm writing this review today. If I can stop even one family from going through what we did with ServePro then it's worth it. After nine months we are back in our house even though the upstairs is still not finished and the quality of the work throughout the house is incredibly poor. At this point they have stopped work and we do not know when/if our house will ever be restored back to what it was before the fire. On the pack out: Our belongings were delivered back to us damaged. All of the power cords and hardware parts were not delivered at all. Several other items are still missing. On the construction: The absolute ineptitude is too extensive to list. Instead, I will share a few pictures of what was considered "done" by the ServPro crew. Keeping in mind that we had raised concerns about the quality of the work the entire time they were here working on our house. We were told repeatedly that it's part of the process and the finished product would more than meet our expectations. Unfortunately, we had to be here day after day to make sure things were getting done due to multiple things being missed. On top of all of that ServPro also caused damage to our house and property. When ServPro removed our fridge as part of the pack out they left the water line uncapped and damaged the wood floor to the point that the new fridge (old fridge was brought back but no longer worked) is off balance and does not fit properly. The ServPro crew that was initially working on the house had vehicles with oil leaks. Though we pointed this out continuously nothing was ever done about it. The result is permanent oil stains in our driveway and street. We did finally get through to ServPro that the quality was so terrible that we could not move in and they did take action. The entirety of the upstairs had to be redone. They are in the process of doing that work but have now stopped due to not wanting to wait on the money coming from the mortgage company. All of which is beyond our control, but we are the ones left with an unfinished home. If there are further updates, I will post them here. I would strongly encourage you to take your business elsewhere. The loss that comes with having a house fire is difficult enough without dealing with the stress, heartache, and pure incompetence of ServPro.

The guy who did it was professional however he took a board off the floorboard to put the vacuum…read moredown then never put it back and I can't find it once he left. After about 3 weeks of calling and getting the run around they finally told me it wasn't their problem to fix it. The job they got hired to do was done correctly however they never left the place how they found it very frustrating

I cannot express my gratitude for this company. We had never been through a pipe/water leak…read moresituation before. Their knowledgeable staff, who are friendly, dedicated to detail, really nice people all around, have walked us through this nightmare and did a great job!

- My sump pump failed, flooding my basement. I contacted PowerDry for water mitigation, and on July…read more28, a representative named PJ visited, inspected the damage, and provided me a written bid of $7,712 to $11,079. PJ made several assurances: that the final invoice would likely fall at the lower or middle range of the bid based on his evaluation, that they would work with my insurance company (Traveler's, which has a $10,000 limit for sump pump claims), and that they would do their best to ensure I would not pay out of pocket for mitigation and restoration. Relying on these statements, I proceeded with PowerDry. - After the work was completed, I was shocked to receive an invoice for $13,056--well above the signed bid maximum of $11,079. When I asked for clarification on why the costs were nearly double the lower range initially promised, they could not provide a clear explanation. They admitted there were no unforeseen complications or delays but simply repeated that the charges were "industry standard." This directly contradicted PJ's assurances and the written bid, creating a strong impression of misleading and opportunistic practices during an emergency. -Additionally, during removal of the basement trim, PowerDry caused damage to my drywall that was unrelated to the water damage. When I requested they repair or take responsibility for the damage, they refused, claiming they were not liable. -I feel misled and exploited at a vulnerable time. PowerDry used reassuring promises to secure my business, only to inflate costs beyond the bid and refuse accountability for damages they caused. Their conduct feels like bait-and-switch tactics, prioritizing profit over honesty and customer trust. I am seeking accountability for their misleading practices, overbilling attempts, and property damage.

5 Stars all around, Great customer service, quick to come out, inspection was detailed and complete.read more

We suffered a major loss due to a malfunction in our washer. Our insurance adjuster recommended…read moreNCRI. From our initial call with Mary to the mitigation with Thomas and Tony to the restoration with Jerrell we couldn't be happier Their workmanship and attention to detail is outstanding. We could not recommend them more highly.

They ruined my ENTIRE house, they "accidentally" bulldozed a giant hole right through my roof. To…read moreadd to the absurdity they left cigarettes on my floor and almost burned my house down, they are also killing the earth and need to watch the lorax.. this is absolute nonsense. Please stop these demons!!!

During a home inspection prior to sale, inspector claimed sump pump & battery backup were both…read moreinoperable. We were out of state and could not test them ourselves, so called Gordon Energy, totally expecting to pay over $1200 to replace both systems. They came the next day and verified BOTH systems were working correctly! (The inspector didn't know what he was doing.) Less-than-honest companies could have gone ahead and replaced the systems and charged us. Instead, we paid for a minimum service call. This company deserves your business!

I cannot sing the praises enough for R& J Services. Ronald is one of the most pleasant businessmen…read moreI have ever worked with. He and his team helped us with our rehab projects. We have worked with countless contractors and Ronald by far was the best communicator. He was transparent and very clean and meticulous with his work. For once I did not feel as though I had to babysit. I knew he not only was taking care of our properties but was Efficient and on time! His pricing is fair and we will definitely be working with them for future projects. Thank you R& J Services for your professionalism in this industry. It is refreshing.

From the owner: We are a full-service, licensed, insured and certified restoration and cleaning company delivering…read morereliable Water, Mold, Fire and Biohazard remediation services 24 hours a day, 7 days a week. Our IICRC-certified technicians will quickly inspect and evaluate any damage and provide a detailed and itemized no-obligation estimate. If necessary, we work with all insurance carriers so you don’t have to, plus, we offer financing options for claims not covered.

Unfortunately this was a no-show from this vendor. Therefore, I cannot write about any kind of…read moreexperience. It is unfortunate that a professional will not return calls or text messages. They wasted my time and my clients time. In a referral business they unfortunately do not have mine.

I had a minor mold problem (about 1'x1' area in my basement). I reached out to Marvin to get a…read morequote and we discussed my options. Rather than trying to talk me into them coming out and charging their minimum for mold removal, he walked me through what I need to do to safely remove the mold myself including procedures and products to use. This indicates to me that the customer is more important than turning a profit. While I can't comment on their work, I think this speaks volumes to the type of business they are.

We had a pipe burst and water ran all day long, and were desperate for help, and the owner came out…read morethat evening, arrived earlier than promised, and sent his fantastic team out to clean up our basement within 12 hours. They were careful to be respectful of our home. They pulled all the water out of our carpets, stripped & disposed our carpet, and dried out the basement. The owner even recommended a plumber who did a top-notch job to get our water back running again right away for a very fair price. Stellar work, and would recommend Kent and his team to anyone! They worked well with our insurance too. I'm so happy we found them.

We were victims of an 8 inch rain in a matter of hours resulting in our basement flooding. I called…read moremultiple restoration places to see if I could get someone to come to work on our basement. Mike, the owner came out within hours of my call and gave me a quote and said they would start work that day. They brought in several crews over the next 24 hours and removed all the water damaged carpet and pad. They also carefully removed the baseboards so they could be reused. I was impressed with their work and would recommend them to anyone needing water remediation work done.

Having to experience a troubled situation of a water damage I contacted Certified Water & Mold…read more They came out to my home almost immediately. They answered all my questions and concerns just wanna take this time to thank Eric Rodriguez and his crew for all the hard work they provided during this devastating situation... I will definitely recommend to all my friends, family, co workers, and neighbors...

Don't mess with calling anyone else for mold or water damage. Honest and reasonable price.read more