Pump motor died. Called my home warranty company and they sent Ken from Alamo Pool & Spa. Ken…read morediagnosed the problem, pulled the motor and replaced. Ken knew what he was doing and Chris (owner) was always good at returning phone calls.

First off, I do not like to review poorly but this one has bothered me. We hired Chris to help us…read moreget our pool back in good condition; I admit it had been neglected for a while but he took on the project. He came out and looked at the project and agreed to replace the entire filter mechanism and repair the Polaris. This is where it becomes difficult. He did not show back up and would not answer calls nor respond to texts. Finally, after weeks, he answered and said he had been busy moving. We were patient and waited for him to get thru that. Fast forward, he comes out and sells us a "slightly used" filter because he had replaced it for a larger one for another customer. He sold us on its reliability and assured us he would maintain it serviced. He installed the new machine (tossed and left the old one aside), he worked on the Polaris and was paid what he charged. Again, he didn't come back. We called and texted to no avail because the Polaris is NOT fixed. Now, the filter he sold us has to have all of the panels replaced because they were not good to begin with. We hired someone new now and have spent the money AGAIN to do what he promised and did not deliver. I do not recommend this pool service at all.

John has been servicing my pool for years now. He is dependable and his advice has always been spot…read moreon. I've had a number of "pool emergencies" over the years and he has always responded quickly. I would recommend him to anyone who wants to hire someone they can trust.

Very unprofessional. I could not get an honest answer on when my pool would be cleaned or the…read moretotal cost of the repairs I needed. I DEFINITELY would not recommend Pool Service Plus or the gentleman, John, that I spoke with. Terrible Customer Service!!!!!

THANK YOU! THANK YOU! THANK YOU! Not only did they bring my…read morepool back to life but he explained the do's and don'ts. Signing up for regular maintenance was super easy and within my budget.

The Good: The…read moreservicers/pool technicians are thoughtful, thorough, and helpful and do a good job maintaining the pool. I was on a weekly service plan, and the service was smooth other than the summer's heat. Note: In the summer heat or if you have lots of use during the summer, you will need to shock or add chemicals yourself. They don't make return visits in between jobs. The Bad: Service is inconsistent. 1.) Setup on a Tuesday, all good until the techs don't show up, and then you'll have to ask what happened, and you'll be on a new schedule. My schedule changed more than four times in 6 months. 2.) When it rained, and I called to be rescheduled, the GPS Onwer said there are five weeks in a month, and they only do four services. He was short on the phone and said they would take care of it next week. I ended up servicing the pool myself Communication is inconsistent. This is not a proactive service. The customer must probe on what is happening around service or questions. Be careful what is said; the owner is sensitive and short in temper and may not know what the tech is doing. No Ownership / Accountability for Issues. If you have an issue, you will not get a resolution. 1.) I gave a technician a Psyclone Filter Cleaner; he said the owner would give me a discount/credit on my bill; when I asked about it, the owner did not know and said that he fired a technician; it must have been him. I lost a filter cleaner ($300), and the Owner did nothing. 2.) I was on holiday for 3 weeks, and I returned to the house and found the pool pump running with no water circulation. The pump plumbing was so hot I estimate the pump had been running 8 hours a day for at least a week. If you look at the pics below, you can see the technician crushed the white internal filter tube when re-installing the filter cartridge. I took pictures, fixed the issue, and emailed the owner what had happened and that I would hold his company accountable for any damage. The GPS Pool Cleaner Owner showed up at the house, and I showed the owner what happened to the white tube and that the heat of the pool pump without water damaged o-rings in a cross pipe that is now leaking. He stated that I threatened him because I asked him to be accountable for the services that I pay him to provide. The Owner of GPS Pool then used unprofessional language telling me how old the equipment was, I had terrible pools, that they have problems, and that any problem was not his responsibility. He fired me as a customer and refused to hear any further explanation. Oh yes, he did try to blame everything on a technician he fired. I asked when he was fired with no response. I have video footage from May 11th - May 14 that shows the GPS pool technician servicing on May 11th, and on May 12th, you can see the pump slowly losing power and eventually not producing any filtering by the end of the 12th. By May 13, the pool was no longer filtering. How can he say it's not his fault when the evidence is overwhelming, and his tech was the last to service the equipment? I will be posting to YouTube soon. In short, don't expect any resolution; pool owners, beware.

I've used this company for a couple of years but they upped their trip charges and services to be…read moresimilar or higher than Leslie's pool company.

I hired Aqua-Rite pools from out of state for a rental home that I own in the San Antonio area…read moreafter another pool cleaner just up and quit on me with no notice. My tenants tell me Aqua-Rite has done a much better job cleaning the pool then the previous cleaner. On top of doing a good job, they are less expensive. They also provide notices of freeze warnings in case you have a timer on your pump and what you should do. In addition they have been very helpful to me, being out of state, when our pool started to lose water at a fast rate. They helped arrange for a leak detection company to inspect the pool and pinpoint areas that needed to be repaired - this would have been very difficult for me to do when I am 1500 miles away. This is a family owned small business and I am very happy to support them!

I highly recommend Elliot and David and Sand Dollar Pools... they helped us with our plunge pool…read moreinstallation from start to finish. If you are looking for a reputable trustworthy company for pool installs you won't go wrong with these guys! They have also been incredible with normal follow up questions. Thanks again Elliott and David!

Great guys to work with. Helped me out with my robot that was acting up. Will definitely be a…read morerepeat customer!

Great service. Our last pool guy let our pool become a disaster. Casey and Becker pools saved our…read morepool. They send pics weekly after cleaning.

This year, I probably had the greenest pool ever seen! I was wrought with sediment from not…read morecovering it 2 years ago and never opening it last year. So this pool was not used for 2 seasons! I tried opening it myself, with too little knowledge and spending too much money on chemicals. The white flag was eventually drawn and a "professional" pool service was called in. They worked on it for 2 weeks with absolutely no change. They too drew the white flag and was never seen or heard from again. I was referred over to Classic Pool Services from a friend. Ben took a look at the pool, smiled and said, "We can turn this around." It was the confidence in his voice that reassured me, when it seemed like a lost cause. His knowledge and expertise was evident as he skillfully assessed the plan of attack and, over time, put that plan into action. Ben was also very courteous in letting us know when he arrived and what he would be doing. And then upon leaving, he always mentioned when he would be back and what the next steps he would take - assuring us that the plan was on track. Classic Pool Services really cares about doing the best job possible, and it shows. It did take a few weeks to get done, but he's helped us reclaim our pool and another summer of pool time memories for the family! Thanks Ben!

I would highly recommend classic pool service to anyone. They are fast acting and reliable. Ben and…read morehis team are really friendly too!

Jake has always delivered honest service with a high level of professionalism. I can depend that my…read morepool will be maintained on time and when expected. Highly recommend