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    Civilization Systems

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

    Services - Civilization Systems

    Desktop computer support

    Device support or repair

    Laptop support

    2 More Services

    Web design

    Website development

    Civilization Systems Photos

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    15 years ago

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    (16 reviews)

    Canton

    This company is HORRIBLE! They were rushing getting to someone's appointment because they were…read morerunning behind on time and ended up hitting me while looking at her phone and gps changed and told her to make a right and she didn't see me next to her in a two lane road. The manager (a guy) was yelling at the woman for getting into an accident! Everything was cordial between Tiffany and I and then she ended up LYING to the insurance company saying I hit them! Thankfully the insurance company isn't stupid enough to believe that. DO NOT TRUST THIS COMPANY IF THIS IS HOW THEY ARE GOING TO RUN A COMPANY! As you see they do not have a good driving record and have gotten into plenty of unclaimed accidents from LATE appointments based of of all of the previous damage done to their cars!

    **NOT STORE REVIEW, BUT VERIZON/ASURION PHONE REVIEW** There…read morewas a little damage on my iPhone and I pay the monthly insurance. The phone's screen was turning green and black on and off. When I called Verizon they documented all my information and transferred me to an Asurion associate (SOLOMON MOHAMMED) to assist. The guy had a strong Indian accent so assume this was an Indian call center. The Asurion associate assured me he would take care of my problem. Honestly, there was so much static on the Asurion's side of the phone. I could hear yelling and cheering in the background like the guy was at a party or something. He confirmed my account and said that I qualified, noted backup phone numbers incase we got disconnected. Then, typed something on his computer and told me they have the same model iPhone was in stock and that they would have it delivered to my house the next day via UPS. He confirmed my shipping address and asked if I would like it to require signature or not. Then, he proceeded to ask if my iPhone was on the FindMyPhone app. He told me to go ahead and remove it. At this point, I asked why because I had not backed up my data yet and they usually do this after the phone has been shipped to transfer the phone number. He reassured me no worries, I promise you your data will not be lost. If you do not go through this step, I will have to charge you a $300 fee. I asked him if he was 100% sure, because I could go back up my data first and then call him back. He kept saying don't worry, no need, you will not lose any data and there is no way to reset the phone until the new phone is delivered. So I went ahead and follow his steps and removed the phone from my FindMyPhone app. Again, his reception kept coming in and out and then we got disconnected. He never called me back on my phone or the backup phone number I provided him. I assumed everything was good, and was going to be shipped like he promised the next day. When I looked at my iPhone, it was in the factory reset settings with the "Hello" screen and which language would you like to use to setup your phone. I was so mad but hopeful that the Asurion associate promised me that I would not lose my data. I call Verizon and they again transfer me again and again from Verizon to Asurion back to Verizon and then back to Asurion. We reach a Asurion associate PAMELA JOY who reassures us she can fix the problem and bring the data back, that just because we see that screen it does not mean we lost the data. We did not want to go through the phone setup, we were afraid if we did it would overwrite the data from before. The sales associate promised don't worry it will not. She walked us through the setup process (which we already know how to follow the screen instructions) we just thought she would be able to do something on her end to bring the data back. After the phone was setup, we told her we still do not see my old photos or data - and then she says, I don't know, I cannot help you. WTF? She assured us repeatedly and then we get to a point and she tells us she further screwed up our phone. She transfers us back to Verizon. Verizon tells us the contract this work to Tier 2 who is Asurion and Verizon does not take responsibility for what Asurion has done. We ask when is the replacement phone coming, the Verizon guy tells us he does not have anything on record saying that there is a phone being shipped to us. We get further agitated. The Asurion associate from earlier had gathered all my PII data and confirmed the replacement iPhone was ordered and being delivered Next Day by UPS. Then Verizon says that in his records Asurion is saying we don't qualify for a replacement. At this point, we are furious. We have been on the phone all day with Verizon and Asurion. It's 10:30pm at night at this point, and everything the HELP Desk has done has made everything WORSE. So now they are telling us they reset our iPhone with my phone not being backed up and I've lost ALL my data including my infant baby's photos and college graduation photos that I can never get back. And also, they're not sending another phone replacement despite the insurance fees we've paid Verizon for the last 10 years. This last Verizon associate then says I will transfer you. We wait for over an hour on hold and then he hangs up on us. This has been the WORST experience ever. Verizon/Asurion has taken our money and lost our data. Their Help Desk teams have no clue what they are doing!! There's no one to help or escalate poor, shoddy work. It seems the sales associates are just playing games with the customers, switching people around for hours and then hanging up. Beyond frustrating! Is there any way to get my data and precious pictures on my phone back???

    Charm City Networks - Main entrance

    Charm City Networks

    (18 reviews)

    Riverside

    Great store great service 100% fantastic people and great work!!!!!!!!!! Will definitely be backread more

    I went to Best Buy initially (I don't know why, maybe I was feeling particularly stupid and…read morethick-headed at the time) and was told that to repair a broken LCD on a 400 dollar laptop would cost...300 dollars. Also, they would have to mail it in to the repair center. I asked why it was so expensive, and the guy said "well, LCDs are really expensive, so the part alone is 200 dollars". I was thinking, ok, who the fuck falls for this crap from a pasty dickwad like this guy? Who would ever think an LCD screen was more than 80 bucks on amazon or ebay? This is why Best Buy is going out of business. The employees that work there are shit. The products are generally shit (unless you firmly deny geek squad protection, warranty protection, repair plans, 5 year soul sucking plans, etc), and honestly they operate on the assumption that Americans are stupid. Yo, Best Buy, we have wikipedia and google, man. Stop being so 1999. Anyway, I called up Charm City Networks, and they said "yeah the part is like 60-80 bucks, but you can buy it online and bring it in and we just charge for labor". They charged 100 bucks for labor(fair enough) and so I went in to see if it was just the LCD that had a problem. They checked the computer, fixed it within a day, and I picked it up the next day after lunch. It was as easy and painless as possible, and affordable as hell. The guys that work there are very nice and helpful, and generally will go out of their way to make sure you have a great customer experience. Everything in that last paragraph is the exact opposite of Best Buy...which is why I recommend these guys for any computer/laptop hardware repair work.

    Civilization Systems - web_design - Updated May 2026

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