I used City Wide via AAA for a flat tire. I was extremely worried about waiting around for hours, etc., but Brandon arrived within 5 minutes of my call with AAA and he provided extraordinary service. He was prepared, quick, pleasant, and efficient. Once he finished, he placed my flat tire in the trunk and advised me how to properly drive while my spare is on my car. I wish I could've tipped him, but I didn't have cash. Because of Brandon, I would use this business again in a heartbeat, whether it is through AAA or not. I was extremely satisfied and at ease. read more

took advantage of a younger friend of mine told her they would give her one price for her junk car until it was on there truck then told her $200 less I just wouldn't bother with this company obviously there robbing people read more

After calling them for assistance, they promised to arrive within 30 minutes, but they never showed up. I waited for over an hour and tried reaching out multiple times, only to get no response. Their lack of communication and reliability is unacceptable. I would not recommend this company to anyone in need of towing services. They will abandon you in the middle of the highway and put your life in danger. read more

I used City Wide via AAA because my car died and I needed the car towed to the dealer for repair. The pickup was fine; however, the driver just dropped my car at the dealer without actually handing the vehicle off to someone, AND he took the key fob with him instead of leaving it in a night deposit envelope or even in the vehicle itself. Ended up taking me more than 72 hours to get the key fob back, and because of that, repairs to the vehicle/fob still have yet to be addressed. Use at your own risk!!! read more

Absolutely avoid this towing company. They're extremely UNPROFESSIONAL towing company who will hire anybody to haul your vehicle. There towers are usually somebody, anybody they could find anywhere. I have had the misfortune of dealing with this company twice and that was the last I want to see of them. They will treat your car like anything just to get it to the destination. Illegally obtaining access to the inside of your vehicle. Yanking the vehicle on the chains when lifting and removing your vehicle. Anything to get to their next pick up goes. There is a decent chance that they will break into your car if you're not present. Even if the car is locked and they have no key. They know how to get in because they have the equipment. If you have AAA ask the dispatcher/customer service BEFORE they schedule the tow to make sure it is NOT this company (they have other companies just ask). This companies drivers are extremely disrespectful because they go unchecked by their bosses and believe they will get away with anything. DO NOT leave your car unattended with them. Make sure to be at your vehicle at all times. This is a suggestion, but there are far better choices. I would avoid this company's services all together. read more

I think it's a crime that you have "official police towing" on the sides of your truck when your truck driver is going to cause accidents. He shouldn't be driving like he's behind the wheel of a racecar while towing someone else's car. read more

TLDR: this "company" is incompetent, it's employees are disrespectful and lacking in accountability. They turned what should have been a simple 2 mile tow into a 6 hour ordeal AND damaged my vehicle by dragging it to its destination with the emergency brake up. Avoid using them if you can. If I could give this place zero stars I would. The experience I just had was preposterous. I will be filing a tort lawsuit. My car needed to be towed to the Toyota Dealership located 1.8miles away. I called at 1:51PM and was given an ETA of 73 minutes. Toyota's service center closes at 6pm so my car needed to be dropped off before then. The driver showed up at SIX FORTY ONE PM wildly honking his horn as if he was the one being inconvenienced and had been waiting on me for 5 hours. He then proceeds to hurriedly put my car on the back of the truck ignoring me when I pointed out that the brick behind the back tire needed to be removed before he continued, so I stood there & watched my tire get damage as he hooked it up. I confirmed the destination with him and explained that because the service center was closed he would need to go to the 24hour drop off area behind the dealership- very clear instructions. I further stated that I would meet him there as I have another vehicle available to me. As I mentioned earlier he was in a rush for whatever reason so he proceeded to DRAG my car to its destination at top speed with my emergency brake up.I arrived 10 mins later & neither the tow truck nor my car was there. After 30 mins I called & explained the situation & asked "where's my car," in an understandably stern tone because of the absolute absurdity of the situation and the blatant lack of respect for my time. I was hung up on. I called back because I am not standing for such disrespect especially in a situation where they are at fault. Same guy answers the phone YELLING AND SCREAMING AT ME. I too raise my voice asking who he thinks he is talking to like that; Two can play that yelling game and guess who is better at it. I asked if there is a Yelp page for this business as well as for his name to which he responds, "why would I tell you that." He hangs up again. On a whim I decide to go look for my car at adjacent dealerships. I eventually find my TOYOTA vehicle at the CHEVROLET dealership down the street. After I found it, the same rude guy calls back, much calmer cause obviously he realized they had messed up royally. He says he got in touch with the driver & he would return in 5 min in to move my car to the correct place. 15 mins later the driver shows up and rigs my car to the tow truck. He tries to move it & it gives resistance because the emergency brake is still up, as it had been from the start of this whole saga. He points it out to me and I say "yes it has been up this entire time" he proceeds to argue with me insisting I had only just pulled it up before he got there. His exact words were, "no u just put it up. You do know that this whole truck has cameras right" the implication being that I'm lying about it and he could pull footage to prove it. Ladies and gentlemen, nobody touched the car once I located it at the Chevy dealership, I just sat in the car and waited for him to return. For those keeping count, so far we have awful customer service, disrespect & a lack of accountability at every phase. It is now 7:30PM & we finally get my car to the correct place. I inspect it and my tires are visibly damaged because my car had been dragged & God knows what else for 2 miles. I shudder to think of the other components that were damaged in this process. I ultimately made a complaint to Toyota and they opened up a case so that I can be reimbursed for the damage to my vehicle. I also recommend that they stop contracting out to City Wide for obvious reasons read more

Requested a tow from my driveway to car dealer through AAA. Based on mileage and AAA policy, my cost should have been $12.50. Tow truck driver charged me $25. Un-trustworthy business. AAA tried to reach out to them but they would not respond. read more

A few weeks ago I locked my keys in my truck. Quan came to my rescue w/i 15 minutes. He was very pleasant and accommodating. TY for the fast & reliable service. read more

Torrey lites was very quick and professional. Appreciate his help, thanks so much!!!!!

Torray Lites showed up quickly and knocked out putting on a doughnut in less than six minutes. Professional and kind. I can't vouch for the whole company, but I can vouch for Torray. read more

they are the worst. they send out technicians that dont know that they're doing and they're lazy. i just had them out about my dead battery. the guy was complaining about the heat and he didn't think i knew what kind of membership i had with triple a. i'm dropping triple a. he left me wirh a dead battery. don't waste your time with them. find somebody else. read more

Prompt friendly service on a battery replacement via AAA. Pricing was better than Honda or PepBoys with better customer service.

city wide towing totaled my car in June of 2019 and at that time they had NO ZERO INSURANCE and to make matters worse they have made no attempt to pay this claim thus far????? they are not credited by the BBB and currently have a "D" rating with NUMEROUS unresolved cases pending against them. just shady!!! iI do not understand why AAA would have sent them to me not once but twice in the month of june,2019 ???? I HAVE TO GIVE THEM ONE STAR IN ORDER TO POST read more

Brandon did an excellent job. He was very speedy. I was in the side of the highway he was here in less than 20 minutes. He made sure I was safe and was quick to change the tire. It reallly meant a lot because I am 8 months pregnant and he made me feel safe and helped me. Thank you for everything. read more

Mixed feelings, I had 2 service calls from City Wide Towing and both times I would give 5 stars. Both techs are professionals and gave impression of good people. Came fast and helped me without questions asked. BUT I'm uploading letter that I received from AAA that "employee was fraudulently using personal information from Citywide Towing customers..." P.S. My tow services were around Philly area. Letter from AAA: Dear xxx Protecting our Members on and off the road is at the heart of what we do. We regret to inform you that on Saturday, November 9, 2019, the Atlantic City, New Jersey Police Department announced the arrest of a former employee of Citywide Towing (actow.com), an independent contractor with whom AAA Mid-Atlantic contracts to provide Roadside Assistance services in and around Atlantic City. The employee was fraudulently using personal information from Citywide Towing customers, including AAA Members receiving Roadside Assistance from this company. It is important to recognize that this theft was the direct result of the actions of an employee of Citywide Towing and not a data breach of AAA Mid-Atlantic's secure systems containing Member data. Our records indicate that Citywide Towing provided you with Roadside Assistance on the following date(s): xxxxxxxxxxxxxxxxxxxxxxx If you paid for any part of the service with a credit card, please evaluate your credit card statements for any charge you may not recognize and contact your bank/credit card company to alert them of this recent news. In addition, you may also want to contact the Atlantic City Police Department Criminal Investigations Section at 609-347-5766. AAA Mid-Atlantic takes these issues very seriously and is constantly working to ensure that we protect our Members' personal information. As you may be aware, AAA Members can enroll in ProtectMylD Basic, which is included in your membership. This service helps you detect and resolve identity threats, and is available at https://www.aaa.com/experianidtheft/. If you have any questions, please do not hesitate to contact us at 1-866-MEMBERS. Thank you, AAA Mid-Atlantic read more

City Wide Towing - Letter from AAA about fraud - Towing Near Me - Chester, Pennsylvania

I have been a member of AAA for decades and have always been satisfied with their service. Today, though, when my car would not start, I had the best service ever. Brandon determined that my battery was dead. It was still under warranty, but because I am disorganized, I could not find the needed paper. I told him to just charge me for the battery, but he took the time to get the information needed to show the warranty was valid. Now that is great customer service! He was professional and efficient, and kind. In today's crazy world, I appreciate this. Thank you, Brandon. read more

I got a flat tire at a Havertown business at 9am on a Sat morning. Called AAA who said the driver would be there within an hour. Less than 5 min later, I was shocked to see the truck pull up! David was wearing a mask, and right away changed my tire! I was astonished it all happened so quickly. Thank you so much for fantastic, quick, service! read more

David helped me out today with a flat tire. He was efficient and friendly. Appreciate his help!

Hakeem came promptly and was very professional. He asked good questions and promptly diagnosed the battery problem. He replaced our battery and was thorough and pleasant. His work was much appreciated as we are traveling far from home and need dependable transportation. read more

Sean K was amazing. Best towing experience of my life. I know that doesn't sound like it means a lot but when everything else in your day is going poorly having someone like Sean K show up and take care of everything and get you where you need to go can mean the world. read more

Several days ago, I had trouble starting my car and I called AAA, who is contracted with City Wide Towing. Kiazm was sent to take a look at my car and try and fix the issue. Kiazm tested the battery and said that the battery should be good for approximately another year. He indicated that, due to the cold weather, the car should be started and running for approximately a half hour. The next morning I woke up and, on again, my car did not start. I called AAA and this time they sent Marcus to my home. He did a fabulous job!! He took one look at the battery and could tell by the particles at the top of the battery that it was shot. He also tested the battery and he showed me the message on his phone that indicated that battery was dead. I think that Marcus deserves some praise for doing such a great job! Later that day, as well as the next day, I called City Wide Towing and left two voicemail messages requesting that a Manager call me back. Needless to say, I did not receive a phone call. This is a very poor way to run a business. As far as I'm concerned, you do not deserve to be in business. I'm very disappointed and from here on out, I will request that AAA send one of it's own employees out to help me. read more

The service was terrific. David came promptly, replaced the battery and was perfectly satisfied. Couldn't ask for better!!! Thank you!!!

Brandon Carr provided me with exceptional service! He arrived ahead of schedule, was quick to run the test & change my battery, & was very kind in the process! read more

Roy was very professional and helpful. Greatest service I've ever received from a towing company. Thankful AAA put me in his hands to take care of my car needs! Very down to earth and helpful. read more