It seems we were over-charged…read more We have a rental home with four circular ceiling vents that were damaged. SPS referred us to Cooling and Heating Unlimited to make the repair. Long story short. I was blown away when I received the bill for almost $700. We were charge 4.75 hours to repair four ceiling vents. Since we live across the street from this home I checked our security cameras to see just how long the tech was there. The tech came and went a couple of times and then called me to say they had to wait for a part to come in to finish the last vent. Our cameras recorded the tech at the home for a grand total of just about two hours. I called and spoke with Isabel who confirmed I was close to the actual tracking time they had done the tech at the home (based on an app). She said she would double check with the tech and get back to me. After a few days she confirmed the hours were correct - 4.75. Buyer beware. I expected this to be a few hundred dollars at most. I understand there should be time for a trip charge. But 2.75 hours at $95 an hour when the shop and supplier are perhaps 20 minutes from the home? Come on. By the way. When the tech finally returned with the needed parts for the last vent, our security camera recorded him being there ten minutes. I cannot recommend this company's services.

I've called them twice already from my house and they've come right over and done a great job. This…read moreis the only heating and cooling place. I'm gonna call from now on being that I had a bad experience with another one.

Advertised free inspections for an A/C unit. NOT free. I was given an estimate of the cost to…read morereplace the unit which I refused. I was later charged $125.00 for the inspection. Not the advertised free estimate.

I've had River City do all of my heating and air conditioning need for over 12 years. River City…read morehas installed a furnace with ac and water heater in my house, heater and ac in my shop and heater in my garage. They are friendly and prompt. They have never tried to up-sell me something I don't need to increase their profits. The only company I'll ever use and recommend.

Our boiler was "fixed" by Rivers Edge. It was running heat to one zone of our home nonstop. They…read morereplaced a zone valve and thermostat (I asked for a programmable model, and if possible to connect it to our air conditioning we have two separate thermostats. I was not home when they completed the work, but got neither request. Not sure if they ignored request to include the A/C, or if it can't be done, since the other request was also not done. The invoice I received from them came in via email and was actually just a receipt. The price we paid was included but no breakdown of parts/labor/travel. I was curious, as the first technician was unable to complete the work and the owner ended up coming out to finish the job. Total cost was in the $600 range. Ultimately, the fix did not fix our problem. I still had heat at all times. I called Rivers Edge after hours to ask if it would be bad for the system to just turn it completely on & off until it could be fixed. The owner told me he would have to check on that and get back to me. I've never heard from him again.

Great work! Had to have them replace my water heater right before a negative temp. evening, they…read morearrived asap and swapped them out. The price wasn't bad either.

Fast response to calls and he knows his stuff. Repairs were done quickly and were reasonably…read morepriced.

Very knowledgeable and helpful folks at Preferred Heating and Air. The quality, cleanliness, and…read moreworkmanship to detail ensures a job well done. I received a fair quote and the value they brought is worth every dollar. Recommended 100%

My 40+ year old central air unit finally failed (of course, during a period of hot temps) and I…read morecalled Preferred Heating and Air. Jesse and Dusty came out and diagnosed the issues with my old unit and changed their schedules so that they could get a new unit installed a few days later. Dusty and Jesse arrived at 8 a.m. and had my brand new system installed within a couple of hours. Among the problems discovered in my old air conditioner were evaporator coils that were very poor shape as was the metal tray that the coils rest on which was very close to leaking into my newer furnace. My old unit uses the old Freon which has become very expensive, it also needed a new fan motor and other parts. The professionalism that the gentlemen displayed was amazing and my new Lennox A/C unit is whisper quiet and cooled my house down in a matter of minutes. I could not be happier with the service and professionalism that I experienced. I know that they are extremely busy and getting my new unit installed in such a timely manner is greatly appreciated. I highly recommend Preferred Heating and Air, a locally owned company.

Overpriced and Overcharges... Owner took advantage of my ignorance and charged me for services that…read morewere unnecessary. It took him more time to have a conversation with me to find my home than for him to fix my issue which required no parts and unscrewing one screw, he literally jiggled his finger and told me I will need a replacement part, I have not yet replaced the part and my system works fine, it just required cleaning and light lubrication, which he did not perform. WILL NOT RECOMMEND OR USE AGAIN

I called several places in town and hands down they had the best customer service. I was installing…read morecentral A/C into an older home that previously only had window units. They were able to provide a quote over the phone and scheduled for instillation the very next day even though I live forty five miles out of town. The installers were very knowledgeable and got the job done in an extremely timely manner. I left my hot miserable house that morning and came home to an enjoyably cool and quite unit! They answered all questions I had about how to care for and use my new unit. Extremely pleased with my experience.

I had a dishwasher under warranty and the manufacturer was giving me the run around on getting it…read moreserviced. I called a few local service companies and Josh from Appliance Solutions agreed to take a look at it. He was honest, and up front on what he could do to help. He was a great communicator on where we were in the process. And in the end, he and his team came thru with the part to fix my dishwasher. I am so pleased and would highly recommend Appliance Solutions!

We bought a high end Whirlpool dishwasher from Lowes to replace our Samsung dishwasher ( a 2 1/2…read moreyears old piece of junk), also purchased from Lowes. This time we purchased the extended warranty plan direct from Whirlpool. Because we ranch 35 miles north of Bismarck, Lowes wanted $180 for installation, which we declined. My son and I installed the new Whirlpool the next day and discovered it was not receiving water in the wash tub, although the line checked out fine. We called Whirlpool and they in turn contacted Appliance Solutions and provided us with a number and point of contact, Joshua. Although it took him a few days to get to us (early season blizzard), Joshua was very professional, had a new water inlet solenoid and was meticulous about his work. We highly recommend him and his business. Rik and Kari, Triple J Ranch, Wilton, ND

Thank you to the Team at Advanced Mechanical. I have used…read moreyour service in the past, with excellent results, and found myself needing help with my home's furnace. Middle of the winter I expected to hear that I needed to pay an emergency fee to promptly get a tech to my house to look at my heat problem, however, I was pleasantly surprised when I found I was able to get a tech to my house the next morning (less than 24hrs) for a normal service call fee. The responding technician was thorough and explained my exact problem to me. Bottom line is I needed to repair or replace my aged furnace... Options were provided, with no upsell pressure. My furnace was unsafe to operate, so the tech took time to safely disable it and also took time to make sure I had adequate alternate heat sources to keep my two-story home warm and safe until we were able to fix my issue. Within a couple hours I had an estimate emailed to me, complete with several options to help me make the best decision. Ultimately I decided to update my furnace with a more efficient unit. I was impressed that Advanced Mechanical had a large inventory warehoused (in Bismarck) to ensure they have enough equipment on-hand to service our area. I appreciate the expense of holding this inventory and mitigating our current shipping and supply chain issues The team (Nate & Chris) that installed my new furnace was great. They were very friendly, clean and careful. They went the extra step to do an extremely professional installation, ensuring all plumbing etc. was clean and aesthetically good looking. They double checked all connections, gas supply and operations of all systems. They then made sure I was comfortable with all the repairs and understood everything. They left my utility room much cleaner than they found it! Very happy with the finished product and overall experience. It is definitely worth it to pay the pro's to come and do the work for you! Thank you!!

Sunday evening, we noticed we had no hot water. Monday morning, my dad called MDU to see if he had…read morethe appliance insurance through them - luckily he does! Spencer came over later in the morning and noticed the filter was plugged. This was fixed and we were told we should have hot water soon; however, we did not. I was quite frustrated and posted a comment on Facebook. Jami contacted me almost immediately and had Spencer at my house within a half hour & this time, it was fixed and he didn't leave until we felt the water warming up. I can understand troubleshooting doesn't always work the way I want it to and sometimes you have to try a few fixes before you get it right. I was hot and sticky & crabby (I needed a shower badly) I was blown away at how important it was to Jami that our hot water heater was fixed that night if at all possible. They took a situation with an unhappy customer and used it to create a very satisfied one who will definitely call on them again!