Incomplete and dissatisfying home theater and automation service. Elan is a pile of trash (it looks…read moreand acts like it was designed in 2010). Our home theater doesn't support 4K or HDR and is needlessly confusing and complex in the name of "simplicity". On top of that, they didn't calibrate any of our TV's, they were all left on the standard, out of the box settings, forcing me to calibrate them all on my own. Sorry, but I don't wanna sit in my home theater while my eyes are assaulted by Best Buy TV syndrome. I will give it to them that they did hook everything up in a way that at least works, it just works in the worst way possible. The worst part is that my technologically inept parents had no idea they'd been duped. They bought this massive 4K UltraHD HDR TV, a 4K UltraHD HDR Blu-Ray player, and an Apple TV 4K, all for their home theater that they now can't even use to its fullest potential, because of the limitations of the media server that controls it that Caves installed. The home theater service isn't even good for anything. They install this huge media server that everything is connected to for the sole purpose of giving you this singular remote that controls the whole thing for the sake of simplicity. But the remote barely works and you'll soon be reaching for the remotes that the devices came with so that you can use them more intuitively, and use them how their meant to be used (like calibrating the TV, for instance). So, you buy all of this state of the art entertainment equipment for your home theater only for Caves to come in and install this very limited media server that prevents you from using all of the features that you paid thousands of dollars for. All so that they can give you this dumb remote that barely works. If you want all of your wires to stay out of sight, you're better off just drilling a hole in your wall and hooking everything up to your TV directly, and putting your boxes in a shelf somewhere out of the way. This stupid remote is not worth the sacrifice in quality you'd be getting with a media server. Elan, Caves' home automation app of choice, is a complete mess. It's dated looking, janky, hard to use, and it severely lacks in general compatibility. It doesn't play well with other apps and services. For example, we use it to control our speakers which are installed throughout the house. When we want to change the volume of the music, we can't use the volume buttons on the phone, we can't use the volume control in the app you're listening to music with, no you have to use the volume control in Elan only. This means every time you want to change the volume you have to: open the app (which looks so dated it should be a crime, remember), wait for it to connect and load, hope it actually connects and loads properly, open the zone you're listening to, and finally change the volume using the janky volume buttons. Overall, while everything AT LEAST works, which prevents me from giving it one star. That's the only positive thing I can say about it. The service overall is pretty awful because of the end result, and I would sooner recommend setting it all up yourself, before recommending Caves.

Needed a quote on a home security system. They came out and looked and and gave me a quote based on…read moremy wants and needs. Didn't try to oversell. Anytime I've had any questions they've been right there to answer and are always so willing to help. Definitely recommend!

The equipment is nice but the customer service is next level bad. Beware of this company. It isn't…read moreworth dealing with the customer service representatives. I've been passed around for days and haven't gotten anywhere. Transfer after transfer and everyone always asks for my personal information. It seems more like a scam and definitely doesn't make me feel safe and secure.

Do not recommend vivint to anyone. The equipment is okay but the customer service is garbage. I…read morecalled to get the equipment removed from my home but had to remove it myself. We have been trying to cancel our service for months but they still want to charge you more money. Save yourself the headache and go with something different.​

My new vehicle has a ridiculous feature that automatically locks the doors when the car is shut off…read moreand the door is shut. So naturally it locked itself with the key in it and my two young children in car seats. I called Guardian Lock and Key and they responded within 10 minutes. Monte was the name of the guy that unlocked my car and he was exceedingly quick and professional at unlocking my vehicle. I would recommend Guardian Lock and Key to anyone with locksmithing needs.

Excellent service and response regarding a damaged safe. The wonderful contracted moving company…read moredamaged our safe thus the manufacturer recommend Guardian Lock as an approved repair shop. Jeremy and Randy, co-owners, were very responsive and upfront on the issues. I also need to brag on Amanda the voice on the other end of the intimal phone call...very professional. They are insanely busy so have patience but worth the wait.

Worst experience I have ever had with a shop. What I paid for vs what I got. Cut my carpet, used…read morescrews that didn't even match, spliced wired from 8g to the factory harness. Stuffed the cross overs behind my dash instead of installing them so they could be adjusted. Pure Hack work. oh yeah and they cut my dash and claimed they don't have razor blades in the shop. Total BS. They need to stick to selling and pumping out golf carts much less liability. All I got as a response from the manager was a blank stare.

Terribly served, they charged me 150$ to install my own stereo and two speakers. I bought the…read morespeakers from them and before I made it home, only two miles, away my passenger speaker blew out. I returned that hour, they said they would replace it when the new one came in. I never received any calls or emails. I returned to the store every Monday for four weeks, on my own. They treated me horribly and said I would have to remove them myself for a refund. It has been two months and still no word from them. I am deeply upset with there services. 100$ to bypass a power cord, they didn't even mount the stereo. Or install the mic, the remote, or the dimmer. It falls out. You are better off learning how yourself.