Thank you to the Team at Advanced Mechanical. I have used…read moreyour service in the past, with excellent results, and found myself needing help with my home's furnace. Middle of the winter I expected to hear that I needed to pay an emergency fee to promptly get a tech to my house to look at my heat problem, however, I was pleasantly surprised when I found I was able to get a tech to my house the next morning (less than 24hrs) for a normal service call fee. The responding technician was thorough and explained my exact problem to me. Bottom line is I needed to repair or replace my aged furnace... Options were provided, with no upsell pressure. My furnace was unsafe to operate, so the tech took time to safely disable it and also took time to make sure I had adequate alternate heat sources to keep my two-story home warm and safe until we were able to fix my issue. Within a couple hours I had an estimate emailed to me, complete with several options to help me make the best decision. Ultimately I decided to update my furnace with a more efficient unit. I was impressed that Advanced Mechanical had a large inventory warehoused (in Bismarck) to ensure they have enough equipment on-hand to service our area. I appreciate the expense of holding this inventory and mitigating our current shipping and supply chain issues The team (Nate & Chris) that installed my new furnace was great. They were very friendly, clean and careful. They went the extra step to do an extremely professional installation, ensuring all plumbing etc. was clean and aesthetically good looking. They double checked all connections, gas supply and operations of all systems. They then made sure I was comfortable with all the repairs and understood everything. They left my utility room much cleaner than they found it! Very happy with the finished product and overall experience. It is definitely worth it to pay the pro's to come and do the work for you! Thank you!!

Sunday evening, we noticed we had no hot water. Monday morning, my dad called MDU to see if he had…read morethe appliance insurance through them - luckily he does! Spencer came over later in the morning and noticed the filter was plugged. This was fixed and we were told we should have hot water soon; however, we did not. I was quite frustrated and posted a comment on Facebook. Jami contacted me almost immediately and had Spencer at my house within a half hour & this time, it was fixed and he didn't leave until we felt the water warming up. I can understand troubleshooting doesn't always work the way I want it to and sometimes you have to try a few fixes before you get it right. I was hot and sticky & crabby (I needed a shower badly) I was blown away at how important it was to Jami that our hot water heater was fixed that night if at all possible. They took a situation with an unhappy customer and used it to create a very satisfied one who will definitely call on them again!

I would recommend Preferred Heating and Air to all of our friends and family. They are trustworthy…read moreand very personable. This is the second time getting a furnace from Preferred Heating and Air (2 different homes) and each time the experience has been 100%!! Thanks again Jesse!

Very knowledgeable and helpful folks at Preferred Heating and Air. The quality, cleanliness, and…read moreworkmanship to detail ensures a job well done. I received a fair quote and the value they brought is worth every dollar. Recommended 100%

If I could give them 0 stars I would. I'm not someone who writes reviews but I am making a point to…read morepost this. We have purchased a water heater, new AC, and almost purchased a furnace from them all in the last 3 years. I now question whether or not we actually needed to replace our water heater and AC, because they heavily pitched us on just buying a new one at the time and we trusted them. When our furnace stopped working, we called them yet again and their tech came out and spent a couple hours trying to fix the problem before deciding we needed a new motherboard. He contacted "his reps" and we waited for a week and a half for "his reps" to ultimately send the wrong part. No one realized this and the tech came out and worked on putting the wrong motherboard in for a few hours. When the tech eventually figured out it was the wrong part, he contacted "his rep" and they said they can't get our motherboard anymore and we would have to buy a whole new furnace. By this point, we were without heat for 2+ weeks in mid to late October.Then the sales guy calls me to pitch me his quotes on a new furnace and talks down to me because I'm a woman, telling me I should speak with my husband. Disgusting. He gives me a quote that is about $1500 higher than the other company we ultimately went with. Fast forward to now and this company has the guts to send us a bill for $500. For what? The tech literally did nothing the entire time he was here. We are happy to pay for his time for the initial visit when we didn't know what was wrong, but it's not our fault their "rep" sent the wrong part and sent their tech on a wild goose chase for 3+ hours. Send the bill to their rep or eat the cost. If the rep had told them they couldn't get the part in the first place, it would have been over with right there. When my husband called to argue, the sales guy acted like he was doing us a favor by somehow sending us a bill for only $500. What? Absolutely sleazy sales techniques. I have already told multiple people never to work with this company and plan to tell everyone who will listen never to work with them. This is NOT how you treat people, especially good customers who have already purchased an AC and water heater through you. Shame on you.

I called to have our well looked at as it quit working . They said it would be a coupe weeks before…read morethey could make it out to look at it , which was fine. When they came out , they brought two service trucks along with two guys. The looked at the well and determined they needed to drive both rigs across out driveway curbing and yard to get close enough to the well to run a generator cord to it. After jumping it they determined it was a electrical issue and I needed to call someone else. So after being there for 30. Mins- 1/2 hour , busted up concrete and having to call someone else we got a bill for 510.00 ( which was for a service rig to come out, and two hour labor for two guy making it four hours labor). Beware , if you stop at there office and want to pay with a debit, or credit card , that will cost you an additional 4%.

Stand up service folks! She showed up, called me and fixed my issue on the spot! Wonderful…read moreservice!!!

Over priced, charged for items I didn't request or approve. Won't work work them again.read more

Advertised free inspections for an A/C unit. NOT free. I was given an estimate of the cost to…read morereplace the unit which I refused. I was later charged $125.00 for the inspection. Not the advertised free estimate.

I've had River City do all of my heating and air conditioning need for over 12 years. River City…read morehas installed a furnace with ac and water heater in my house, heater and ac in my shop and heater in my garage. They are friendly and prompt. They have never tried to up-sell me something I don't need to increase their profits. The only company I'll ever use and recommend.

Would give 0 stars but not allowed. Used this company for 15 years however will never use again…read more Made charges on my credit card without my permission. Tried to get someone to call me back about the charges however was hung up on. Pretty professional!!

100 dollars for a used shut off valve and 2 ft of gas line hose. Called to complain and had to…read morewait 6 hours for a call back. Got a rude dude who called with excuses for miles. We don't use china parts. Finally threatened to have the parts removed. Fuck this business and their shady billing and price gauging

Scheduled me for first thing the next morning. On time. REASONABLY PRICED. Honest. Explained the…read moreentire process and told me what was going on as issues were uncovered. Extremely polite and respectful. We already plan on using him again later in our project.

From the owner: Local family owned, honest work, competitive pricing, 5 star service. Plumbing and drain…read morecleaning. Call or text joe today for a free estimate 701-805-9911