Thank you to the Team at Advanced Mechanical. I have used…read moreyour service in the past, with excellent results, and found myself needing help with my home's furnace. Middle of the winter I expected to hear that I needed to pay an emergency fee to promptly get a tech to my house to look at my heat problem, however, I was pleasantly surprised when I found I was able to get a tech to my house the next morning (less than 24hrs) for a normal service call fee. The responding technician was thorough and explained my exact problem to me. Bottom line is I needed to repair or replace my aged furnace... Options were provided, with no upsell pressure. My furnace was unsafe to operate, so the tech took time to safely disable it and also took time to make sure I had adequate alternate heat sources to keep my two-story home warm and safe until we were able to fix my issue. Within a couple hours I had an estimate emailed to me, complete with several options to help me make the best decision. Ultimately I decided to update my furnace with a more efficient unit. I was impressed that Advanced Mechanical had a large inventory warehoused (in Bismarck) to ensure they have enough equipment on-hand to service our area. I appreciate the expense of holding this inventory and mitigating our current shipping and supply chain issues The team (Nate & Chris) that installed my new furnace was great. They were very friendly, clean and careful. They went the extra step to do an extremely professional installation, ensuring all plumbing etc. was clean and aesthetically good looking. They double checked all connections, gas supply and operations of all systems. They then made sure I was comfortable with all the repairs and understood everything. They left my utility room much cleaner than they found it! Very happy with the finished product and overall experience. It is definitely worth it to pay the pro's to come and do the work for you! Thank you!!

Sunday evening, we noticed we had no hot water. Monday morning, my dad called MDU to see if he had…read morethe appliance insurance through them - luckily he does! Spencer came over later in the morning and noticed the filter was plugged. This was fixed and we were told we should have hot water soon; however, we did not. I was quite frustrated and posted a comment on Facebook. Jami contacted me almost immediately and had Spencer at my house within a half hour & this time, it was fixed and he didn't leave until we felt the water warming up. I can understand troubleshooting doesn't always work the way I want it to and sometimes you have to try a few fixes before you get it right. I was hot and sticky & crabby (I needed a shower badly) I was blown away at how important it was to Jami that our hot water heater was fixed that night if at all possible. They took a situation with an unhappy customer and used it to create a very satisfied one who will definitely call on them again!

If I could give them 0 stars I would. I'm not someone who writes reviews but I am making a point to…read morepost this. We have purchased a water heater, new AC, and almost purchased a furnace from them all in the last 3 years. I now question whether or not we actually needed to replace our water heater and AC, because they heavily pitched us on just buying a new one at the time and we trusted them. When our furnace stopped working, we called them yet again and their tech came out and spent a couple hours trying to fix the problem before deciding we needed a new motherboard. He contacted "his reps" and we waited for a week and a half for "his reps" to ultimately send the wrong part. No one realized this and the tech came out and worked on putting the wrong motherboard in for a few hours. When the tech eventually figured out it was the wrong part, he contacted "his rep" and they said they can't get our motherboard anymore and we would have to buy a whole new furnace. By this point, we were without heat for 2+ weeks in mid to late October.Then the sales guy calls me to pitch me his quotes on a new furnace and talks down to me because I'm a woman, telling me I should speak with my husband. Disgusting. He gives me a quote that is about $1500 higher than the other company we ultimately went with. Fast forward to now and this company has the guts to send us a bill for $500. For what? The tech literally did nothing the entire time he was here. We are happy to pay for his time for the initial visit when we didn't know what was wrong, but it's not our fault their "rep" sent the wrong part and sent their tech on a wild goose chase for 3+ hours. Send the bill to their rep or eat the cost. If the rep had told them they couldn't get the part in the first place, it would have been over with right there. When my husband called to argue, the sales guy acted like he was doing us a favor by somehow sending us a bill for only $500. What? Absolutely sleazy sales techniques. I have already told multiple people never to work with this company and plan to tell everyone who will listen never to work with them. This is NOT how you treat people, especially good customers who have already purchased an AC and water heater through you. Shame on you.

I called to have our well looked at as it quit working . They said it would be a coupe weeks before…read morethey could make it out to look at it , which was fine. When they came out , they brought two service trucks along with two guys. The looked at the well and determined they needed to drive both rigs across out driveway curbing and yard to get close enough to the well to run a generator cord to it. After jumping it they determined it was a electrical issue and I needed to call someone else. So after being there for 30. Mins- 1/2 hour , busted up concrete and having to call someone else we got a bill for 510.00 ( which was for a service rig to come out, and two hour labor for two guy making it four hours labor). Beware , if you stop at there office and want to pay with a debit, or credit card , that will cost you an additional 4%.

Over priced, charged for items I didn't request or approve. Won't work work them again.read more

Think twice! Before hiring this company, I called them to inquire about their pricing. All I was…read moretold was the plumber hourly rate, which seemed reasonable, so I booked their services. I don't have anything negative to say about the plumbers work aside from his refusal to tell me how much it was going to cost. That was a red flag to me. My experience changed when the bill arrived in the mail several days later. I was charged for more time than the plumber spent at my house, a gas mileage fee, and ridiculously high prices on the parts that the plumber needed for the repairs. The plumber needed to leave at some point to get specific parts from a store and when he returned, I asked him how much were the parts and he had no answer. After receiving the very high bill in the mail, I immediately called them to inquire why it was so high because I took photos of the parts required and had them priced and it was significantly lower. The person on the phone was Dan, the plumbing supervisor, who was incredibly rude to me on the phone. He explained that the customer does not pay the price that the parts cost from the store, the customer pays their company's up charged new price on the parts. So, be aware that not only do you get charged gas mileage for in town services (which is ridiculous) you also pay a huge markup on the parts that they buy for much cheaper probably at Menards where they can also claim the healthy rebate. I can see that I am not the only customer who has been angered by their high billing prices and surprising extra fees that they do NOT disclose upfront. Save yourself the trouble and the money and DO NOT hire from this company. Though the plumbers who actually do the work for them may be just fine, they are dishonest and not trustworthy about their billing and customer service is extremely poor. I would rate at zero stars if I could.

Great work! Had to have them replace my water heater right before a negative temp. evening, they…read morearrived asap and swapped them out. The price wasn't bad either.

Our boiler was "fixed" by Rivers Edge. It was running heat to one zone of our home nonstop. They…read morereplaced a zone valve and thermostat (I asked for a programmable model, and if possible to connect it to our air conditioning we have two separate thermostats. I was not home when they completed the work, but got neither request. Not sure if they ignored request to include the A/C, or if it can't be done, since the other request was also not done. The invoice I received from them came in via email and was actually just a receipt. The price we paid was included but no breakdown of parts/labor/travel. I was curious, as the first technician was unable to complete the work and the owner ended up coming out to finish the job. Total cost was in the $600 range. Ultimately, the fix did not fix our problem. I still had heat at all times. I called Rivers Edge after hours to ask if it would be bad for the system to just turn it completely on & off until it could be fixed. The owner told me he would have to check on that and get back to me. I've never heard from him again.

Used Jon when he was working for the large plumbing companies. He knows his stuff and I always…read morerequested him then and got him when he was available. Good to see he's going independent. Great work, very knowledgeable, and will get it fixed right. Highly recommend.

Had our water heater replaced as it was 34 years old! Called Jon and he had it installed the next…read moremorning. Murphy's Law ensued during install and he took care of all the problems of my corroded valves and the city coming out to shut off water from the street. Top notch install and service! Can't imagine what I would have been charged by a big outfit company. Don't hesitate to call Jon for your needs!

We had our pipes back up on Christmas Eve and they sent someone out right away. Appreciate the…read moreprompt friendly service.

Requested service 11/6/23. Kitchen sink, dishwasher not draining. Technician responded and after…read more15 min of work, stated it was all clear. Pd 140. 2 weeks later, same issue with kitchen sink/dishwasher. Contact was made with same technician. He stated we would have to pay him again if he came out... stating ... "we had plugged it again and we were liable to pay n him again. WRONG! 1. We have put nothing down that sink than water. 2. He refused to come today (Friday) and would come only on Monday. 3. This guy is incompetent as well as needing training in business ethics. Needless to say... I highly recommend DO NOT CALL THIS COMPANY. Very rude . Horrible

Fast, efficient, and fantastic price. We'll definitely be…read moreletting everyone we know to call Cole's Plumbing. Thank you so very much. PS it don't half an hour to filly sink and it get hot water so much quicker. God Bless and be safe

From the owner: We are a full service remodeling & service repair company. We specialize in remodeling jobs and any…read moreof your plumbing and HVAC services & repairs. Our plumbers are highly experienced and highly trained, making sure that when you call us, we can determine the issues quickly and repair the problem fast and efficiently. Give us a call today for a free quote!