Would give 0 stars but not allowed. Used this company for 15 years however will never use again. Made charges on my credit card without my permission. Tried to get someone to call me back about the charges however was hung up on. Pretty professional!! read more

100 dollars for a used shut off valve and 2 ft of gas line hose. Called to complain and had to wait 6 hours for a call back. Got a rude dude who called with excuses for miles. We don't use china parts. Finally threatened to have the parts removed. Fuck this business and their shady billing and price gauging read more

I want to say all the way around it was a good experience. From the professional after hours call to the technician (Brian) who was nice, personable and knowledgeable. I would recommend and will use their service again. The problem was a board had to be replaced in the Furnace and a capacitor in the blower. As for the price, I have nothing to compare to. read more

Horrible company the degrades and belittles customers rather than listening to their concerns. If there was miscommunication/errors/mistakes of any kind on their persons side. Own up to it rather than not hearing the customer out and having empathy. Sometimes that is part of owning the business, making the customer happy even if ... a, b, c, etc. Not saying give away an arm and a leg, just hear the customer out and empathize with them and try and work things out rather than making them feel less than valued. read more

had an furnace blower motor go down in the middle of the night. called another company and was given the runaround for two hours after which no one showed up or even contacted me. decided to schedule a request with Bismarck Heating and Air(it's now 12 am) and within 15 minutes Marty was in my driveway. knew right away what the problem was and within an hour had my furnace up and running. great communication and knowledge. will continue to be my go to for any heating and cooling problems(even signed up for the preventative maintenance agreement) read more

Just had a brand new furnace put into my house. Bismarck Heating and Air explained all of my options and made financing very easy. They removed my old furnace and put the new one in less then three hours. Excellent service so far. Highly recommend read more

Great at making excuses. won't fess up when they've made a mistake! was told I'd get a refund then refused to give it to me. bunch of liars! would not recommend. read more

I purchased new home 2012 ( new construction) bh&a did orig install. 2017 .five years after install compressor on outside unit went bad . 5 years? Really junk. So i call late friday have service guy come out . They say to busy to send guy friday will sen sat morning . 150.00 charge He shows and advises compressor bad maybe maybe not warrnty covered ? New system 5500.00 (more junk im sure)Then advises they do not have a compressor that that they sell and install in stock . They will have to order ( monday if it covered under warranty ) . Called monday 10 am replacement compressor (junk ) still has not been ordered . The lady advises due to pricing around a compressor cost . Still not ordered will advise The only reason i gave 2 stars service guy nice and knowledgable (mike) Stay away from bismarck heating and air money means more than honesty and customer service . Honor the product you install . Oh btw this is all during record bismarck heat wave . Thanks bismarck heating and air Update i called 9am monday to get info . Bh&a had no answers yet . I advised current temps maybe some compassion . I get vm 0435 pm late afternoon mon That they would honor warranty on compressor but it would cost 800.00 to replace said part.. and oh btw they still had not ordered part .Going on day four since contacting bh&a.only definite answers i have after contacting bh&a pricing and sales 5 stars fast . Repair and customer service 1 star read more

Dishonest company that will not stand behind their work. They are great if everything goes as planned. But when you have an issue they don't know how to fix it and still charge you for it. Called another company in Bismarck and they knew how to fix it and works perfectly now. Wasted lots of $$$$ with Bismarck Heating and Air. read more

To say I've never encountered such horrific customer service in my life is an understatement. Bismarck heating & air talked me into a new a/c and water heater. I was told it would take between 2-3 hours to install, but they were at my house for more than 4 hours. I did not have water in my kitchen and they knew that before they left, one of the installers worked on my kitchen faucet for awhile and told me to just soak the head in CLR for a few minutes and all would be well... all was not well. I soaked 5 different times and still only had drips of water coming out of my kitchen sink. I called the next morning and was told "we're not plumbers, you're going to have to call a plumber for that."... seriously. "WE'RE NOT PLUMBERS AND CAN'T FIX IT", even though they just installed a water heater. Even though I had water when they got there and no water when they left, they just shrugged and sent me on my way. I had to pay Mike's Mobile Home Service to come and fix the pipes (they are amazing!). Fast forward a couple of days and I don't have any hot water, none, at all. I call bha again, and she says, "sure, I'll send someone over, but it's $95 just for the service call." Seriously. I've lived there for 8 years and never not had hot water until this day. So I go home to see if it's the pilot light, but there are stickers all over saying "risk of death" and "explosive". From what I can tell the pilot light is behind the machine and I don't want to risk death, so I call another plumber. The new plumber comes over, looks at my water heater and lets go of several expletives because the water heater is installed BACKWARDS. He asks for a mirror, lays completely on his stomach and has to reach the mirror way behind the water heater and wiggle it around until he can find if the pilot light is lit or not. It was not. He shows me how to light it, tells me how worthless bha is, and leaves. My pilot light goes out again Monday, Tuesday, Wednesday, and Thursday and I call bha every single time it goes out. They just keep telling me it's my problem, not theirs and that they'll come over again but it'll be a minimum of $95 for a service call. Remember that I've not even had the water heater a week and it's gone out 4 times, also please know that I paid them $5,500 for the a/c and water heater and they refuse to come over even once to see what they did wrong. I'd been in contact with Mike's Mobile Home Repair this entire time and agree to meet them at my house to look at the water heater to see what the problem is. Tom Kambeitz finally calls me and leaves me a 4 minute voicemail with nothing but talking in circles about what could be wrong. Mike, Darren, and I call Tom back on speaker phone from my house while we're standing in front of the water heater. Mike spent 45 minutes explaining over and over and over again to Tom what was wrong with the install, and Tom still had no idea what was going on. At this point, I could've installed the water heater correctly, because Mike provided a free 45 minute training session. Mike has asked Tom where the new pipe for the water heater was, and Tom replied, "it's back here in the shop in the box, we didn't know what to do with it." Read that again. They didn't know what to do with the pipe that came in the box with the water heater. Someone explain to me why they're installing water heaters when they aren't plumbers, and don't even know enough to use all of the parts that come in the box. The first day bha was at my house I paid over $400 for that call and also for a $300 maintenance agreement saying they'd come back 4 times over the next 2 years for maintenance on my ac and heater. After listening to how little Tom knows about his business and after all the issues I'd had I'd made the decision that no one from bha would ever step foot in my house again. 50 minutes into the call with Tom I told Mike to give me the phone, I had heard enough and was tired of listening to Tom get free training from Mike. I got on the phone, which was still on speaker, and Tom starts babbling all over himself, as if I hadn't just heard the last 50 minutes of the call. I told Tom, "you need to quit talking now, it's my turn to talk." And you guys, he lost his ever loving mind. I told him to quit talking and to listen and he blew a gasket. He started screaming at me! Screaming, cussing, called me a couple of names. I told him I wanted my $300 refunded from the maintenance agreement because they were never coming in my house again and he told me to "shove it up my a%#", that he wasn't refunding a dime and that I could go right ahead and pay Mike's company to fix Tom's complete fail. I've been in customer service my entire life, I've never ever experienced such horrible customer service. He completely lost his mind on the phone. Remember, $5,950 total already spent at bha at this point. So that afternoon I disputed the $300 charge on my credit card. Not the labor cost, not the service cost, nothin read more

BUYER BEWARE. I purchased a Lennox furnace and air conditioner from Bismarck Heating & Air in 2017 with a 10-year parts warranty. On July 4, 2020 I had to get the motor on the air conditioner replaced; it was shorted out. I used a company other than Bismarck H&A to provide this service. The person who installed the new motor told me I should take the failed motor back to whomever sold it to me, so that they could submit a claim based on the warranty. I brought the shorted-out motor to Bismarck H&A on July 7, 2020, and they would not even look at the motor because I used a different company to service my AC. They also told me they would not submit a claim for a warranty spare even though they sold me the unit with a 10-year parts warranty. I later received a call back from Mike Kambeitz of Bismarck H&A who was hostile over the phone and hung up on me when I requested a warranty replacement motor. He even accused me of repairing the AC myself, which I would never do. I contacted the manufacturer, Lennox, and they apologized, but they said they could only provide a warranty replacement if Bismarck H&A submits a claim. After seeing Mike Kambeitz's responses to other customer complaints, he will undoubtedly provide excuses why he should not have submitted a claim for a new AC motor because I paid another company to replace the failed motor. For them, it's not about customer satisfaction; it's all about making an extra buck. Until Bismarck H&A is willing to file the warranty claim on the failed part, I will warn businesses and residents within my sphere of influence to avoid bids from this company. read more

The service was amazing replaced my furnace motor in 1 hour including going for parts great technician awesome office staff have used them twice now with absolutely no complaints. read more

They have been out 3 times now and can't fix our AC unit from freezing. Last year they charged us to put freon in thinking that it fixed the problem and it did not. This year they charged us to take the same freon that they put in to take back out. AC unit still freezes up, they are not willing to come out and look without charging another service fee. read more

AS STATED ON 3/4/2015 IN A REVIEW LEFT BY MICHELE C. ( USE CAUTION! BEWARE!) My furnace was cycling on and off over the weekend. On Monday 03/23/2015 I called Bismarck Heating & Air Conditioning Inc. and asked for a service call. I inquired what is the cost of a service call and was told $90.00 per hour. I was also told the service man will call before he arrives. About 10:00 am I received a call from the service man that he was on his was. About 25 minutes later the service man showed up at my house. He went into the basement and checked my furnace. He told me an igniter switch or unit was dirty and he cleaned it. This took about 10 minutes. He said I should probably put a new one in. I agreed and he went to his service vehicle for the switch or igniter. He came back and said he would have to go back to the shop for one. He left and came back about a half hour later with the igniter and installed it. Took about another 5 to 10 minutes. He came up stairs and gave me a bill for about $170.00. I asked him why it was so high compared to the service call of $90.00 per hour. He told me he had to charge me from the time he left his first call and he was way over on the other side of town, I replied " that is not my fault or doing" and then he also stated when he went to get the part on his way back he had to wait 10 minutes extra for a train at a crossing. Once again I replied that was not my fault or my doing. I then called the office and was told this was their billing policy. I told them I wish they would have said something or at least gave me some information about this. I was told by the office staff this is thier policy and I was fortunate to have them respond as quickly as they did! I asked the person how they would feel if they had been billed almost double for about a 1 hour service call at the most if you take out the travel time and waiting for trains at a crossing. She replied I would pay for it no matter what the cost was because that is thier POLICY! i TOLD HER THAT IS WRONG AND TAKING ADVANTAGE OF PEOPLE AND THEIR CUSTOMERS! i told the office person if that is thier policy they should have a customer sign an agreement before they provide any service, parts or labor in regards to the provisions of their policy and agree to them before they provide any service, parts or labor. That way it is all out in front and nothing is hidden or assumed by the service provider or customer. If that is their policy I wonder how much I would have to pay or be charged if the service man was in another nearby city or community before leaving to come to my home. I rprobably would have to pay $90.00 per hour before he even stepped foot or arrived at my home. I cannot beleive they think this is fair or a good business policy! GOOD LUCK AND BE PREPARED TO BE TAKEN ADVANTAGE OF AND OVER CHARGED! Howard B. read more

USE CAUTION! BEWARE! Our furnace went out during the night on one of the coldest nights this winter. So at 6:00 am we called Bismarck Heating and Air, they sent someone right out, at the emergency rate of $135 an hour. The next two hours, the tech spent scratching his head on the phone asking for help. He did nothing to diagnose a problem. They were 'gracious' enough to only charge us for one hour. The tech who came at 8:00 'fixed' it withing a few minutes, charging us another $90. So, $225 and 2 hours later, the furnace goes out again. When we call for help, we're told that no one can come out today. After a few choice words on our part, they finally sent someone out. He tells us that the motor is bound up and it will cost $300 total to fix. Once he had the parts of our furnace spread out on our floor and deck, he says it will cost $600 to fix. DO I SMELL A SCAM? He then leaves to get the part, charging us labor rate for the drive time. We contacted the office with no results. They knew they had us over a barrel and took full advantage. So $450 for labor and $299 for the part later, our furnace is working. Actual 'labor' time was no more than 2 hours. Shame on you Bismarck Heating and Air. read more