I went in looking for help to get the battery cover off my 1999 Rabit Rabat so I could replace the…read morebattery. Not only did they get the cover off in less than a minute, they put in a new battery free of charge. Highly recommend. They were very nice the whole time.

This review isn't for a particular store, it's for the customer service folks I called. Phone was…read moreanswered without delay or dreaded phone tree. The plastic tab on my watch had broken. They sent me an email immediately, I replied with a photo of my watch and replacement tabs are in the mail. For free. Took less than 5 minutes. Great customer service Swatch.

Free parking (for 3 hours anyway) will start again on Wednesday, tomorrow, per this announcement:…read more https://www.dailyherald.com/20260810/retail-and-shopping/after-backlash-rosemont-mall-reverses-pay-to-park-policy/ Thank you for making this sensible decision and it was really the only way to go. Thanks also to Yelper pal Rachana for personally informing me of this headsup too!

This mall is tiny. Not much of selection. Parking is not free by plate. They will automatically…read moreread your plate. You still need to go to app and paid. The mall has two floors. The store selection is limited. Sak Fifth Avenue is the larger store. They do have Nike, Gap, Victoria Secret and more. The mall does have a food court. They do have high end stores upstairs. To complete the mall is less than one hour.

Do not buy watch from here. I bought a michelle watch from here for my sister for christmas gift…read more After a month the band got torn and i went back to see what they can do. They did not care at all. They treated us if we were trying to scam them. They literally said it. We came back only after a month with receipt and everything. It's woman's watch, too. What can women really do to tear off band.

This weekend I purchased a Armani Exchange watch at The Watch Station, Located at Rosemont Fashion…read moreOutlet. I am very glad with this purchase. The watch was in really good condition and looks very nice. The employees working there were really nice and very helpful. I even got a 30% off deal when purchasing this watch. I am very happy with this purchase and recommend going there.

Very friendly and great, quality service every time I have been in. I would definitely recommend…read morethe Watch Doctor Inc.

This is the best place for watch repairs. They do effective repairs for a fair price, all in a…read morequick timeframe. Excellent customer service as well. Good people conducting good business. Lifelong customer

I stopped here to get a watch battery replaced. I'd never been to this store before and have always…read morewanted to stop by - this was my chance. There was someone there already getting a watch battery replaced. So, while waiting, I walked around admiring their clocks and watches. They have quite a selection - great if you need a nice clock for yourself or as a gift. I took some pictures and a short video and posted them for you to see. When it was my turn, he took the watch and went in the back. It didn't take much more than five minutes for him to return with the watch working again! And the price was very reasonable, under $20. Fun store with good service.

Always Professional and Knowledgeable!! I've been there…read moreseveral times, always satisfied with the service. K.T.

I visited the Buffalo Grove location and met with Kevin after seeing an Omega on the Chrono 24…read morewebsite. I ended up purchasing the watch. I would definitely shop there again!! I highly recommend Burdeen's Jewelry and Kevin provided excellent customer service!

When looking for luxury watches, Burdeen's in Buffalo Grove is the destination. My fiancé and I…read moreworked with Evan on purchasing a Grand Seiko watch for our wedding. Burdeen's is the sole authorized dealer in Chicagoland for Grand Seiko watches so we knew this was the place to buy. They have a large display in store to try on many of the watches in stock. Evan was knowledgeable about the craftsmanship that goes into the watches, the backstories of inspiration for each, the mechanical differences, elaborated on the brand's warranty, gave suggestions on how we could best purchase the watch, and handled procuring it in a timely fashion. He was easy to work with, very personable, and made our whole experience great! We cannot wait to work with him in the future as we build a collection!

I lost small diamond on gemstone ring, that Roberto fixed beautifully including damaged prong. This…read moreis old school jeweler that fixed onsite at fair price! Definitely will be my new go to jeweler of the neighborhood.

I brought in a gold necklace for a clasp replacement. The clasp it was replaced with was matched…read moreto the gold of the chain. The repair was flawless, reasonably priced and I received the fixed chain very quickly even being it was during the holiday season too!

From the moment I walked in Elizabeth, the manager proceeded to treat me with respect help me to…read morepurchase an item for my son's birthday party. She took her time, She was friendly, and truly the definition of what customer service should be. She really made a difference in my purchase and I can wait to come back and shop for Christmas for my family at the Versace store at Rosemont again top-notch quality customer service. I visited Prada, Louis Vuitton, Gucci and Goyard and Elizabeth truly embodies what a kind person with high end customer service should be. Kudos to your team.

My boyfriend Iouri works at Glezer-Kraus and during his weekend visits he would always look at my…read morefather's watch and say maybe you should restore this watch. Since my father passed away, the watch has just been sitting around. He also told me about the history of this watch (Orfina) and it has a lot of sentimental value to me. Since I live in Wisconsin, I was not familiar with Glezer-Kraus. But during his weekend visits to Wisconsin, he always said I should think about restoring this watch and I could actually wear it. Many parts had to be replaced, but I would only trust such a watch with a fine place. I was very reluctant to part with this watch for sentimental reasons. Glezer-Kraus did an outstanding job in restoring a piece of my family history. Even if you don't live in Illinois, it's worth the extra effort (for me it was conveniently dropped off and picked up by boyfriend). Highly recommended. https://decadentlife.net/

I would strongly caution anyone considering using Glezer-Kraus for watch repair…read more I entrusted two timepieces to them through an authorized repair process facilitated by Gucci. One watch was repaired, the second was returned unrepaired--both were shipped back together. The package arrived empty, and both watches were lost while in transit under their control. While they refunded the repair fee, they have refused to provide reimbursement for the loss of my property. Instead, they attempted to substitute a random replacement watch from their inventory, which I declined. My original items--one of which held significant sentimental value--were not interchangeable. More concerning is their handling of the claim: The shipment was insured for $600, which matched the verbal appraisal provided by their associate prior to authorizing the repair, yet they attempt to minimize the value after the fact I was informed by FedEx that their claim was denied, and they have not provided a clear explanation or supporting documentation Responsibility has been deflected rather than addressed, leaving me no choice but to pursue legal remedies At no point did I control the shipping, carrier, or insurance--this was entirely managed by their business, despite all shipping costs being passed on to the customer. The loss occurred while the watches were in their custody, yet they have not taken full accountability. Losing a customer's property is serious. Failing to resolve it fairly is unacceptable. Proceed with caution.

Candlelight Jewelers has been my go to for years. I cannot say enough good things about the…read morebrother & sister duo there. Very fair with everything!

I went in to ask about repairing a necklace. I was first told it wasn't worth fixing and to buy a…read morenew one, then told to come back in an hour because he might be able to repair it. When I returned three hours later, he said he hadn't looked at it and asked me to come back yet again. When I declined, he became upset and practically threw the necklace back at me. To make matters worse, he also commented that he "liked my jeans," which felt very inappropriate. I only have one day off and could have gone elsewhere for the repair. This was disappointing, especially given the store's good reputation.