Walked in to start the process of owning my first ever Rolex. I was met with Pat and the experience…read morecouldn't have been more delightful. A true professional! Walked away gaining a lot of knowledge about the watch/brand. I look forward to returning

Stopped into the store with my wife at the end of March to learn about getting on the interest list…read morefor my first Rolex. We were greeted by Anthony K who was wonderful to work with, he showed us watches, explained the process, and gave us a tour of the store. He added my name for a new Sea Dweller, I have no idea when I may see it but I am looking forward to making the purchase when it comes in. It was a great experience. Thank you!

I've purchased an engagement ring, wedding band, and a Cartier watch from Merry Richards Jewelers,…read moreand I can confidently say this is a top-tier jeweler. Richard is someone I've known for decades through a close family friend, and I completely trust him. My first purchase, a platinum engagement ring, was the largest I had ever made, and he made the entire process feel calm, straightforward, and easy. I shared what I was looking for and gave him the freedom to guide the decision, and the result exceeded expectations. His son Scott is equally great, and everything they deliver comes with GIA certifications, including QR-linked documentation, which makes the experience feel transparent and professional from start to finish. Richard is personable, has a magnetic sense of humor, and isn't afraid to tell you when something isn't worth it, which is rare in this industry. If you spend any time researching high-end jewelry, you quickly realize how much of the pricing at big brands is driven by name recognition, even though grading standards are consistent across the board because of GIA grading. Richard does an excellent job helping you understand what you're actually getting and how it compares, so you can make a confident, informed decision. We also had a custom wedding band made, inspired by a design from another noteworthy jeweler in London. The final product was excellent, the craftsmanship was strong, and the pricing felt very fair compared to larger retail brands. More recently, I purchased a Cartier watch for my wife, and the experience was just as smooth. It arrived quickly, exactly as specified, and any questions I had were answered promptly. Richard and Scott are consistently responsive and stand behind their work. He has also appraised jewelry for my family members, and those experiences were equally honest and direct. The jewelry business doesn't always have the best reputation, but this is a place you can trust completely. I'll continue to go back, and I would highly recommend Merry Richards.

This review is for the old location (Glenview) too, which closed in 2017? Nonetheless, excellent…read moreservice by Richard and son, Esther and Laura. It's great when folks know you by name once you walk in. They are competitive with pricing and highly responsive and engaged. The drive is a bit farther but we enjoy coming here because of the service that you may not get from a chain or large store. They also do complimentary cleanings and polishing. Nice parking lot and excellent food choices in OakBrook and surrounding area.

Lois is amazing, she knows her products, she is extremely helpful and takes time to understand…read moreexactly what her customers are seeking. So happy I met her!

Great selection and wonderful service. Really enjoyed my experience at Razny. Will definitely be…read moreback

Vlad is an expert! He's honest and knows his craft! 100% trust him and his work! He just replaced…read moremy Ebel battery & cleaned it!

I brought in my watch because I had dropped it and the back popped off. I looked up some youtube…read morevideos and couldn't get it back on myself, so I brought it to the watch doctor. He reattached it for me in a few seconds. He refused to charge me as well. This is the second time I've come in for help with my watches and I will always recommend this place. Thank you, watch doctor!

Did great job on a special hand-crafted and artist signed clock! Small clock was bought on our…read morehoneymoon in Door County 40 years ago.

CHICAGO CLOCK has been throughout the life of my long love affair & history with grandfather…read moreclocks, which began in 1980, the source for the maintenance & care of all my treasured clocks.

I cannot say enough good things about this shop. Located in the heart of downtown Downers Grove it…read moreis a must to visit if you need something special. All of the rings, earrings, necklaces, bracelets, watches and other jewelry pieces that are available for purchase are of the highest quality and are gorgeous! Dariusz is also amazing at repairing jewelry. They take such pride in their customer service! It is so refreshing to know that you are in a shop that not only has the best jewelry around but it also values relationships with their customers. That's why they have such a large base of repeat clientele. If you are in the market for some nice jewelry or need some pieces appraised or repaired, head to Dariusz.

The best jewelers in the area, hands down. They have done a half dozen custom pieces for my family…read moreand they have all been perfect and very fairly priced. I can't speak highly enough.

Everything went well, my first time there. They definitely…read moreoverachieved my expectations. Watches were great, excellent customer service. Professional and knowledgeable and friendly!! I will definitely go back for service. Kaytee!!!

Evan was great .Very friendly and courteous great selection of watches …read more We will return. Bert P

I walked in as a first time customer, everyone in the store was friendly and welcoming. Orlando…read moretightened and cleaned my fiancés ring. He was very knowledgeable and professional. I definitely recommend.

Popped in here to get my dad a fresh watch battery. (We called first and the person who answered…read moreconfirmed that the battery was available.) The price was reasonable and the people were great. They put it in for us, too.

Jackie is knowledgeable and fun to work with. A real pro! She goes beyond to get the right pieces…read more Will be back again and again!!

Ryan Bhikha was great he helped me by answering all of my questions. Providing exceptional…read moreclarity for me. I believe these days even though no one plans for the worst you have to be willing to buy a purchase that you are willing to eat the cost on. Thank you for a wonderful experience. The store was clean. People friendly and very hospitable. Plenty of parking. Courtesy beverages.... my stella was nice and cold! Overall... beautiful selections and designer choices!