Came in here on Sunday and purchased a watch for my wedding. Belal was so helpful and made the…read moreprocess so easy. I was looking at getting a Tudor watch so he helped by showing me a few different options and it never felt like he was pushing me into buying anything. He wanted to make sure I picked the watch I wanted to get. I've also come here with my dad who got an Omega from James and he was very friendly to work with as well. Overall this is an amazing place with very friendly employees who help to understand what type of watch you're looking for and help make sure you get what you want. We'll both be back in the future.

I am sure my experience may not reflect everyone's, but this is what I experienced across three…read morevisits to C.D. Peacock. The staff at the entrance have always been pleasant and welcoming, and they have consistently wished me a good day as I left. On my first visit, I came in to look at a Rolex that was not one of the especially popular or difficult-to-obtain models. The gentleman who helped me was wonderful and said he would call if one became available, either new or pre-owned. A pre-owned example later appeared in the store, but I never received a call. When I returned today, he appeared to see me and then avoided engaging with me. I was instead assisted by a woman who came across as quite rude. She showed me a Cartier Santos, but when I explained that I was specifically interested in the titanium version, which they did not have, she seemed visibly frustrated. On another visit, I was looking into a display case when a salesperson assisting another customer positioned themselves directly in front of me, with their back blocking my view, without so much as acknowledging that I was already looking at the case. Across my visits, I have repeatedly felt ignored and snubbed. I cannot know the reason, but the overall impression I was left with is that because I do not dress up to go shopping, I was not viewed as a serious customer. Apparently, my business is not of interest to them. That is their prerogative, and I will simply spend my money elsewhere.

My partner and I are getting eloped in Vegas later this week, so we were in a time crunch for…read morewedding bands. Luckily, we found this amazing gem of a store in Oak Park. Jose greeted us immediately and helped us find the perfect ring for my fiancée. I described what I wanted for myself, and he said he would be able to customize one of the available bands to what I had in mind. One hour later, I had exactly what I was looking for. He is a fantastic jeweler! The experience was completely relaxed, and he did not try to upsell us. I was pretty nervous about cost since this is all very last-minute, but we actually came out under budget. We are extremely happy with the rings and will confidently recommend EcoKarat and Jose to our friends and family.

These reviews can be difficult, especially when they're critical. My impression is that EcoKarat is…read moreprimarily a jeweler, and I don't know anything about that part of his business. This review is only about watch repair. Further, different people have different ideas about what constitutes watch repair. Personally, I don't consider replacing a watch strap or bracelet, or replacing a battery on a quartz watch to be "repair". Many of the reviews here seem to be about that type of work, but that's not what this is. My watch was losing a minute a day, and I brought it in hoping the cause could be identified and corrected. EcoKarat does not do that kind of work. They send it to someone else to do the work off site. That's not uncommon, but usually a shop will tell you that's what's happening *before* they take on the watch. I didn't find that out until a couple of days later when I called to ask about the status of the work. Now, I could probably stop there. From a certain way of thinking, this isn't really a review of EcoKarat, but a review of the shop he sent the watch to. But it was EcoKarat that told me they would do the work. And it was EcoKarat that told me they needed to hold onto the watch for a few more days to make sure it was "running perfectly". His words, "perfectly". And it was also EcoKarat that told me the watch was ready. Unfortunately, when I picked it up and brought the watch home is was no longer 60 seconds slow, but about 50 seconds fast. The TLDR at this point is as far as functionality goes, for several reasons I wouldn't recommend taking your watch there. But if you're looking for a little more detail, or maybe you've bought a mechanical watch and you're wondering how to tell who to trust, let's go over some of the red flags I should have noticed while this was going on. 1. Ask if the work is done in house. If they send it to a 3rd party, you're probably paying extra for the process (the middleman). What's more, if anything unexpected comes up, they only know what the 3rd party told them. They won't be able to answer any questions the way the person who did the actual work could. You're also usually taking on a day each way sending the watch to the 3rd party. 2. Magnets are bad for mechanical watches, and we live in a world of magnets. Your computer, phone, microwave, even parts of your car...lots of magnets! If your watch is close to a magnet frequently or for extended periods of time, it can become magnetized and run slow or fast, or even fast one minute and slow the next. Luckily, demagnetizing a watch is simple and easy if you have a demagnetizer. The process takes about 5 minutes, so if someone tells you they need a few days, something's not right. Either the problem is not magnetization, in which case you want to start asking how much the work is going to cost, or someone in the process doesn't know what they're doing. 3. Mechanical watches have a "movement" which is basically the motor of the watch, and it winds from the movement of your arm. Mid-level watches ($1,000-$3,000) promise somewhere between +/- 5 to 15 seconds per day for their movement. Nothing you can wear on your wrist keeps perfect time. Even quartz watches lose or gain a little time. So, if someone tells you your watch is running perfectly, you might want to ask them to explain what "perfectly" means. On the other hand, if someone tells you your watch is performing within its capabilities, but it's well outside the stated accuracy range of the movement, you might want to take your business somewhere else. 4. Checking how a watch is running is typically done with something called a time grapher. You clamp the watch down on a sensor pad and it "listens" to the watch like a stethoscope listens to your heart. Almost immediately a panel tells you how fast or slow the watch is running, the "rate", the "amplitude" (degrees of rotation of the balance wheel), and something called the "Beat Error", which is often described as the difference between the "tick" and the "tock". Getting a reading is almost instant, and time graphs aren't expensive. Watch repairers have them so they aren't just letting the watch go ticking away and comparing it every few hours to another timekeeper like the one on your phone. That takes a lot of time. So, if someone is telling you they need more time to make sure the watch is functioning right, either they are very busy, or possibly they just don't have the tools you'd expect them to have. To be fair, it could be that the watch repairer is "Adjusting" your watch. That can take some time, and you can Google that to understand what a tedious process it is. But even so, they should be explaining that to you if you just thought it was getting demagnetized, and that's definitely not what happened with my watch. Thanks for taking the time to read this. Automatic watches can be fun, but they need some love. Hopefully this can help you identify people you can trust.

Service, knowledge. Lifelong community business!! Merchandise of high quality and varied.read more

I worked with Oscar Serna on a custom engagement ring . What I loved about the process is that he…read moreheard my ideas, educated me about everything I had questions about, and he presented me with just enough great options to make a great final choice. The end result fit within the budget I gave him in the beginning and he had it ready ahead of the deadline with all of the paperwork and details documented correctly. Oscar and sons has come through for me several times now on Diamond & Precious metals jewelry for my loved ones. I highly recommend Oscar and Sons for all of your high end jewelry needs .

We can't recommend OPJ enough! We got my wife's engagement ring and our wedding bands from there;…read morethe service and quality is really hard to beat. Sammi and the whole staff are amazing!

Oak Park Jewelers has a Great selection and excellent customer service. I go in for new purchases,…read morerepairs and polishing of metal.

Disappointed in the quality of the ring setting we got from here. Noticed an issue of unpolished,…read morescratchy prongs underneath the diamond and on the sides of the prongs. We immediately went back and were assured it would be fixed. They told us it would take a few days because they needed to remove the diamond to get in and polish the metal. Seemed odd since we came in with our own stone to be reset and the new setting from here was supposed to be custom made prior to setting our stone, but we let that go despite the confusion on our part. The next day we were told the ring was ready to be picked up and my partner collected it. When he gave it to me, I again noticed the ring was not up to par and the scratches were still visible. I called them to ask why they didn't remove the diamond and polish the prongs, and was met with lies and hostility. Vince told me they "didn't have to do that" and was very disrespectful on the phone telling me I need to "know my place." He seemed disproportionally upset and irate; perhaps he was having an off day. Ultimately, my partner and I decided against dealing with them any further due to their unprofessionalism and will be purchasing elsewhere. (We noticed additional issues including the diamond not being set properly, and I can't imagine Vince dealing with any more criticism!) TLDR- Stay away if you have a high attention to detail and expect great customer service, because they sure don't have those qualities here! Such a shame.

I worked with Vincent and the Arezzo team to find an engagement ring for my partner. Vincent was…read moresuper helpful, patient, and responsive throughout the process. He answered all of my questions and had the ring done in the timeline he committed to. Not only was the customer service excellent, but the ring turned out better than I could have imagined. I'll be going back to Arezzo in the future!

Went here this morning with just a couple of minor repairs. My wife suggested them as she…read moreremembered hearing reviews on a local FB page a few years ago and they are nearby. What a fantastic experience. Repaired and cleaned a crucifix as well as a diamond ring that I wear from family members that are no longer with us. Both look brand new and they did both same day! I did leave another item with them for repair and my wife will be taking a piece to them as well. I don't know what else to say except that this how to run a business!

Tried to sell gold bracelet here. Their price offered was very low ....three other stores were much…read morehigher.

I was recommended by a relative to visit this store for gold. My siblings and I went there and the…read morepieces were quality and affordable. Abla was our sales consultant and she was very patient knowledgeable, friendly. I definitely would go back and recommend them to everyone I know. I support businesses who have great customer service and pricing for all paygrades of people. Thank you for a great experience!

I won a giveaway from Turmousaya Jewlery in summer of 2023 and I was in Chicago this past summer…read moreand was told I can pick up the prize from the giveaway. I walked into the store and was treated with such kindness! Mahmoud was very kind and very helpful. The necklace I won was very very beautiful and I am genuinely so excited to wear it! Without a doubt I will be recommending this store to everyone in the future. 10/10 recommend.

Yes I took my charm bracelet there and they did a good job on it,I had charms added to it,the cost…read morewas reasonable!

I been going to this place for ma years years. I actually live in Plainfield il & drive here…read morespecifically for custom jewelry and watch repairs including gold repairs. I have sent many customers here over the past 10 years and they still are coming here and also sending referrals Louis is very trustworthy and incredibly fair with sales and repairs. Keep up the excellent work