My experience at cottage hill, was not a good one. Allow me to explain why, I contacted the store about purchasing an engagement ring that was pretty much brand new. They were aware of the ring i was looking to sell before and acted interested of course. They asked me to come on so of course I did. However as soon as the appraiser started looking at the ring which I believe was one of the owners, but in any event. He immediately started in on there normal tactics and well the bs sales tactics. Which that's ok, but they also use sales tactics wich is usually a mix of dishonest tactics, mixed with disingenuous monologes, a little condescension and a nice side of bs. What do I mean? Well Allow me to explain. I have no problem with them trying to make money that is not the issue. It starts off by then wanting you to come into their store for them to assess the ring. That's fair enough however that is just a what I consider slightly dishonest sales tactic. I had talked on the phone to them multiple times letting them know the exact ring I had all the details of it that I was interested in possibly selling. Of course they act very interested I also sent them all the information about the ring cut Clarity all the ratings kind of diamond it is which it was a 4 Carat white gold 14 karat white gold ring engagement ring. Well unfortunately after my fiance or girlfriend said yes two and a half weeks later it was over. So the ring was only a few months old high quality ratings 4 Carat Marquee cut. However the ring was a lab grown diamond which cost me almost $10,000 a few months before the ring was perfect condition brand new but I was unable to return it to Rogers and Hollins because it didn't pass the 30 day mark anyway when I get to the store he starts looking at it and immediately starts criticizing it even though the cut Clarity color and everything else was of the highest ratings and I had the documentation back that up he then let me know that oh this is a lab diamond yeah they're not really worth much I mean I can maybe give you $200 for it but that's about it. He went on to put down lab cut diamonds saying they're not really worth much. However at their store and on their website they advertise and promote all their beautiful lab grown diamonds and talk about how they are just the same as mine diamonds chemically speaking there's no difference they're great but he thought my 4 Carat Marquee diamond engagement ring was worth nothing. His excuse was well that's a custom-made ring so I would have a hard time selling it what he didn't know is it was not a custom-made ring it was right there in the showroom floor of Rogers and Hollands so okay baby lab diamonds are are not his cup of tea however when you look around the store they sell many lab grown diamonds some one, two karat even less selling for 3 , 4, 5 6,000 dollars or more. Lab grown diamonds smaller and not as nice as mine. For a lot of money. My point is after he went off saying he can only give me maybe $200 for my 4 Carat Marquee ring because lab diamonds are really not too valuable according to him but then in his store he's selling diamonds half the size of mine for almost as much as I paid for mine. So basically after he gave me his speech about lab diamonds not being worth anything he has plenty of lab diamonds in his store for sale for large amounts Rings half the carat weight of mine but almost the same price. I was not asking for the full price I paid for it I wasn't trying to make money I was just trying not to lose any more than I already had. So the more of the story is I understand business you want to make money fine but if I would have sold him my 4-carat diamond ring for $200 it would have been on sale at his store the next day for probably 7 or $8,000. So while his website for his business speaks of lab diamonds very very highly exactly the same as mine diamonds as far as the chemical structure and how great they were and how they are real diamonds he told me how my ring was worth nothing because it's lab diamond even though it's 4 Carat white gold pristine brand new diamond ring. He didn't have to buy my ring but telling me my ring is worth nothing while he sells lab diamonds for very high prices that are not even close to the value of the one I had and he just basically told me my ring was worth nothing while standing next to lab diamonds with extremely high price tags that we're not even as big as my diamond I get business but basically very dishonest and full of it because he wouldn't be selling lab grown diamonds some 0.25 carat for 3,000 or more. While telling me my ring is worth nothing so if you decide to give Cottage Hill your business I would learn as much as you can about what you are buying because I would not trust anything they tell you they were selling cubic zirconian rings in that store for more than he offered me if lab diamonds are worth nothing you sure have a lot of them in your store I don't care if you don't wan read more

I went to 2 chain store jewelers for help to set my citizen atomic timekeeping watch after no success following the instructions online. Cottage Hill Diamonds helped me and succeeded in setting my watch. I asked them what I owed and they said no charge! If I could give them 6 stars I would. Absolutely my go to for jewelry and watch needs going forward. read more

I had some diamond rings appraised by Cottage Hill Diamonds and I was very impressed with everyone there. All were professional and very gracious. Nice people and especially Collin who took care of me. Would definitely recommend ! Thanks, Dave read more

I'm generally always a bit skeptical with respect t to jewelers (though I'm skeptical whenever I'm about to spend a lot of money LOL) Cottage Hill was a pleasure to work with and is extremely responsive. We worked with Drew who was exceptional. He's very engaged with you throughout the process and he is hell bent on meeting your expectations. Rather than try to push you in a direction based on his inventory, he will go the extra mile to secure the stone you are looking for. This was a replacement for wife's engagement ring (king story)....and it was heads and shoulders, an entirely different experience than when we purchased the original ring. It was such a great experience that I'm writing this review...and I only write reviews for exceptionally amazing service or exceptionally shitty service. I can't say enough about Cottage Hill!! read more

I took my Seiko watch in for cleaning and to find and correct the reason why the timepiece would stop and start. The watchmaker found the fault; the "calendar gear" caused the problem, it took weeks for a replacement gear to arrive. When it was installed, and kept for several more days to insure that corrected the fault, I was called. Having already paid for the cleaning I expected an additional,charge for the gear. "Absolutely not!", was their reply. My opinion? Cottage Hill Diamonds are "good people to do business with!" read more

Parents have been going to this business for years. Decided to use them when I needed links taken out of my watch. They were very nice and friendly and did a great job with my watch. Would highly recommend them to anyone who needs watch or jewelry repair. read more

We booked an appointment and we're excited to customize a family heirloom ring for our engagement. We were met by a woman who never asked us our name, what the occasion was, our price range, or anything about what brought us into the store. She repeatedly pushed a ring on us we expressed we didn't want. We found one we did want, started to write the check for which she said she couldn't accept since we were first time customers. She clearly thought it was going to bounce and was giving us judging vibes the whole appointment. We had the $ but she had already decided we didn't. We went to OPJ the same day and got the same exact ring for $1,000 cheaper. You may have a better experience here if you come off overtly rich. The men at the door were very nice though, I think we just got a bad sales rep. . . read more

This family owned and operated business in Elmhurst has had our business for years. They have replaced, repaired, insured and created my favorite pieces. I am having a custom Mark Schneider ring made right now and I cannot wait to see it. They go above and beyond to make sure the customer is happy. Friendly, amazing knowledge and expertise and we love to do business locally. read more

What a nice group of people working here. We stopped in to get a ring cleaned and looked at some rings. We asked about a new line of diamonds they are selling and to our surprise they gave us two nice goodie bags filled with an array of items. What a nice surprise I highly recommend this store just based on their friendliness and willingness to take time to answer all questions without making you feel rushed. read more

Cottage Hill Diamonds and Kyle answered all our questions, took his time with us, and helped us feel very comfortable with a big decision. We both really enjoyed our experience and felt so welcome to explore all the options until we felt excited and committed to a ring and diamond. Kyle even made time for me to come back a few days after our meeting to look at two more rings I saw online in order to make a confident choice. We are waiting for the ring now and can't wait to see the final product! If I could give 10 stars I would! I could not recommend a more professional, friendly, and patient staff! read more

My fiancée and I went to Cottage Hill to look at engagement rings after having visited a jeweler in downtown Chicago. They have a large selection of beautiful settings and diamonds, including lab grown diamonds. Drew spent over two hours with us on a Saturday afternoon and was very helpful throughout the entire experience. We ended up purchasing a setting and loose diamond that same day and the ring turned out beautiful. They estimated 6 weeks for the ring to be ready and the estimate was spot on. We plan to go back for our wedding rings. read more

Cottage Hill Diamonds - Jewelry Near Me - Elmhurst, Illinois

I love my engagement ring! It's everything I dreamed of. Thank you to the lovely sales person that helped my future husband make our moment magical. read more

Bought my wife's custom engagement ring and custom band from Drew. Drew was very helpful and went above and beyond to earn our business. Drew took the time to explain the entire process from design to completion, and the pricing was very fair for the work we had done. I would definitely recommend Cottage Hill. read more

Cottage Hill Diamonds - Jewelry Near Me - Elmhurst, Illinois

My favorite jeweler hands down. If they don't have exactly what I'm looking for, they'll order it. Recently I wanted monogram neckaces for friends in sterling silver, and Norm (he recently retired) was more than happy to oblige, and the price was right. I like that during the holidays or for Birthday's, I can pick something for myself or friends that is quality, but doesn't break the bank. What I like most is the family friendly atmosphere. The shop is family owned and the 4 sons and the father, work there. The others who work there are as friendly and helpful, too. Unlike the poster below, I've had nothing but good experience with their watch battery prices and program. For watches that either myself or my family plan to keep, we have lifetime batteries, which is a dirtcheap service of a 1 time cost. For costume watches, I'm charged the exact same price everyone else is charging and I know my watch is in good hands. What's nice is, Cottage Hill Diamonds won't charge me if they see that the watch is on its last leg and isn't going to show the correct time for much longer. Same for jewelry repair. Quality is tops! I've been going here since my parents took me there when I was in grade school to get my first piece of sterling silver jewelry and a watch battery for my Lion King watch. read more

My fiancé ordered my engagement ring from here and it has been nothing but excellent service. I appreciate that Cottage Hill is a family owned business. My fiancé's main contact was Drew, who was very helpful. Everyone on staff is super friendly. We've always been offered coffee or water and even got a Starbucks card from them at one point. What jeweler does that? We came back a few times to get my ring cleaned and ordered our wedding bands here as well. I have a Mark Schneider ring and thought it was perfect that the designer also had a wedding band that perfectly matched my ring. It made our wedding band shopping extremely easy. My fiancé decided to go with a titanium ring, which was much more affordable than the traditional gold. They have several choices of metal for the guys (i.e. white gold, tungsten, and titanium).The staff is very knowledgeable and explains the pros and cons of each metal. Our wedding is less than a month away and we are all set with our rings, thanks to Cottage Hill !!! read more

A good neighbor/friend of Elmhurst. They recently moved across the street. Wifey gets her jewelry cleaned here and batteries for a neglected watch. Happy ot have them in town read more

Cottage Hill gave me and my boyfriend the most amazing exclusive treatment we could get. We went to some chain stores, but didn't like their manufactured jewelry and lack of customization. Going to Cottage Hill was the best decision for us because I wanted something unique and they spent weeks digging through stones and settings to create the perfect ring :) They also had a super fun ladies night in early November and they sent my bf a letter describing the watch I want for Christmas Love Cottage Hill! read more

I was referred to Cottagehill diamonds through a family friend . Can't say enough great things about this place. Collin at cottage hill helped me through the whole process of selecting a engagement ring. Let me tell you he made the whole process extremely relaxed and easy. The ring took a few weeks to get made and Collin kept in constant contact with me to keep me updated on the status which I really appreciated. I Will most definitely be purchasing more jewelry such as wedding bands in the future. Thanks again read more

So in Iove with the customer service of this place. It has a very oak park heel lard feel about it. I will say if your looking for an odd cut stone check them out. read more

Cottage Hill Diamonds - They size silver wear if you ask! - Jewelry Near Me - Elmhurst, Illinois

They remade my wedding ring and did a fantastic job. Marisa is awesome to work with. She's clearly passionate about jewelry, and I love my new ring. I highly recommend them. Also, they have beautiful jewelry. I have a more 'artisan' taste in jewelry, and they have a line in their front display cabinet that is GORGEOUS. read more

My husband bought my engagement/wedding ring here. This was the first time for both of us so we did a lot of research beforehand. We went to a couple malls and dealt with the big box stores just to get an idea of what we wanted. We got a couple recommendations for family owned jewelry stores from friends. After checking those out and not receiving the customer service we expected and a ring that wouldn't have to be custom made, I did more research on line. That's where I found Cottage Hill Diamonds. They have been family owned for decades. Quite honestly I expected to encounter an old stuffy guy who thinks he knows everything because he's been in business for so long. We decided to got there because the rings I saw on line were gorgeous and unique (which I what I was looking for). When we arrive we were greeted right away and only had to wait a couple minutes to be taken care of. Drew was awesome, and he's not old or stuffy! Ha! He is very knowledgeable, polite, friendly, has a great sense of humor, and was not pushy by any means. Right off the bat I saw two rings that I really liked, and they didn't need to be customized! Needless to say we were very excited and didn't need to keep looking, I just needed to decide which one I wanted! After we decided which ring we wanted and were filling out the paper work, Drew's dad came in the room to introduce himself...very nice touch! It took several weeks for the ring to be ready, however, they were able to get it to us in time for a family party we were to attend, so we could show it off to my husbands family! Everyone there was very nice, professional, and made us feel very welcome, not just like another customer. They give you an extended amount of time to pay off the diamond/ring, and first year insurance is on them. I highly recommend this place for several reasons, not only the ones mentioned above. Keep up the great work Cottage Hill! read more

This place is amazing! I love that they are family owned and operated - it made the entire experience so much more personable. I got a gorgeous engagement/wedding ring that is unique and was adorable. Kurt helped us every step of the way. He even called several times to keep me informed of when the ring would be in. As a bonus, they paid for the first year of insurance. I can't say enough good things about them - stop by and you'll see or yourself. read more

I dropped in this place on a whim one day and was pleasantly surprised by Marisa. She was welcoming, kind and enthusiastic about my purchasing an engagement ring right from the get go. I never felt rushed or pressured. And she was extremely patient and informative, which I totally appreciated being a newbie to this type of jewelry. I gave my fiancé her ring at the beginning of May, and through the purchasing process all the way up until the remounting to a new band, she has been there for me through every step of the way. My experience with Cottage Hill has been fantastic and I hope others can be as lucky as I was to have such great service. We will be visiting the store again early next year for our wedding bands! read more

Drew is the man. He helped me put together an engagement ring that will be cherished forever. He flew a specific diamond halfway across the world and had it set in a custom ring in less than a week. That's how much time I gave myself, as I'm impulsive when it comes to life-changing decisions like marriage. Very courteous with small chocolates and coffees. I think I was even offered a beer after hours! Good people, we will be back to see them periodically to have the ring cleaned and to get wedding bands. Highly recommended, especially Drew. read more

These guys are very friendly and knowledgeable but my boyfriend and I are the kind of customer that don't enjoy being hounded while we shop and also after with several calls and emails. This was my biggest problem with this store. I loved one of their rings but my experience turned me off to it all. They are very accommodating and will go the extra distance to get you whatever you need. So I really can't bad mouth them too much. read more

I had my grandmother's earring fixed here-they did a great job. Friendly and professional service.

I worked with Collin Hill on sizing my Grandmother and Mother's wedding rings to fit me. Even though I was not purchasing new jewelry, I felt like Mr. Hill was just as attentive if I would have been spending thousands of dollars on new items. They were also able to appraise the pieces and make them sparkle again! I had a great experience, and will return in the future! read more

Drew and the crew are amazing at what they do. So much so I had to take the liberty of writing a review. From the moment I walked in I felt comfortable in knowing that their team had my best interest at heart. I bought the second most expensive item of my entire life there and my new fiancé couldn't be happier. Happy wife happy life so it's important to seek them for long term wife insurance...Thanks guys!!! read more

Cottage hill is a great family owned jeweler. Drew was very helpful when I was picking out my engagement ring. Their service is top notch. I would recommend them to anyone. read more

Cottage Hill Diamonds continues to impress. Driving from Milwaukee to Elmhurst is a bit of a trek, but Drew & the team always make it worthwhile. Not only is their customer service impeccable and selection premier, they are nice people all-around who listen to your needs. Whether that is for a custom diamond engagement ring, or a Christmas gift for a loved one (have purchased both here), you will always be treated like family. They have created a return customer for life--thank you! read more

My husband bought my original engagement ring at Cottage Hill Diamonds, and it was beautiful. Even after a few years with rare cleanings it sparkled so brilliantly it would catch anyone's eye. After a few years and our financial situation improving significantly we decided to upgrade. They gave me 100% of my original diamond's value to put towards the new ring, and I was able to pick out exactly what I wanted. What I love about Cottage Hill is that while I could have gone to Rogers and Hollands and gotten a larger diamond for my dollar, Cottage Hill's diamonds are hands down the most beautiful I have seen. I would take a perfect, flawless diamond at 1 carat over a flawed 1.5 carat any day of the week. After months on my finger it still shines like new, and I get compliments everywhere I go on how beautiful it is. My sales rep, Joe Cimino, is someone that I plan to do business with for the rest of his career as long as he's with Cottage Hill. Poor Joe took many phone calls from me asking when my ring would be ready (I couldn't wait!) and was extremely pleasant to deal with. We went in 45 minutes before closing the day we picked out my ring, and he kept the shop open at least a good hour late to process our transaction. The ring I bought was mounted with a round stone, but he took the time for me to design it and place a perfect asscher cut diamond instead that was exactly what I wanted; I will never part with this ring. If you think bigger is better, go ahead and go to Kay Jewelers or Rogers and Hollands - I promise after a few months on your finger it will be dull and you won't love it as much as you did the first day you bought it. If you want quality over quantity with a perfect, flawless diamond that will sparkle on your finger for years, go to Cottage Hill - and ask for Joe! read more

I had the pleasure to work with Colin. He helped me find the perfect diamond and the perfect band to go with it. He is very knowledgeable, and was able to explain everything that was going to happen. I walked into Cottage Hill Diamonds very nervous because this was a very big ticket item for me, but working with the family there helped greatly. Even after ordering the ring, Colin was able to change the size for me because I was worried it would not fit. Picking up the ring was easy and now its back there for re-sizing. Will definitely be going back for wedding bands in a few months. read more

Cottage Hill took excellent care of me. They fixed my watch up for me and got it back to me in no time. Definitely my new place for all my future watch repairs. These guys rock read more

My wife and I had her engagement ring custom-made at Cottage Hill, and it came out perfect. Everyone was incredibly friendly, helpful, and patient with all of our questions and requests. We would definitely go there again. The ring took a little longer than they said it would take at just about every step along the way (hence why I didn't give it five stars), but it was finished by the time we needed it to be, and that's all that mattered to us. Of the jewelers we visited in preparation for our wedding, they were by far and away the best. read more

My fiancé and I absolutely loved working with Marisa at Cottage Hill Diamonds! She was so helpful and they even ordered in the engagement ring designs I wanted to see ahead of my appointment. Communication was great-- they helped us out every step of the way and the final project was beautiful! We will definitely work with them again. read more

After doing online research I decided on Cottage Hill Diamonds based on their reviews but more importantly was the owners background. I was replacing my wife's diamond and buying her a 25th anniversary band which I needed both in 2 days. They worked with me on the best quality and size of diamond and band and had it ready in 2 days. Collin and his dad Kurt the owner both gave me great service and the price I believe was reasonable. Tough to know if you received a good deal because everyone knows a jeweler and everyone can save you money. It's like buying a car. It comes down to quality and service and Kurt and his family provided both of these. Kurt's background and experience made me feel comfortable that I did get a good deal. It's all in the eyes of the beholder. Jim read more

Cottage Hill Diamonds is ABSOLUTELY amazing! From the moment I picked out engagement rings until the moment I received mine. Marisa was with me for an hour and a half AT LEAST while I picked out rings that I potentially would receive. After I got proposed to my ring had to be looked at and taken in to fix one of the loose diamonds and Marisa made sure I got my ring back that same day!!! If I had to do it all over again I would pick the same place and Marisa again! So grateful!! read more

Great local place to buy a nice gift. The staff is very friendly. Nice selection of jewelry. It is a little pricey but you will get the attention you want when making a nice purchase. read more

He said "I'll make it right"....and boy was Andrew Hill true to his words! Here's my story.... I brought my watch to their location in Elmhurst because I learned of their lifetime battery program - basically pay $100 and your battery will be replace for as long as you own your watch. Sounded like a great deal to me. When I was having my watch battery changed, I realized that the watch was never serviced or cleaned - my watch was WAAAAY over due for this - I love it, it's a nice watch and it needed to have service after daily used for 5 years. After sending out my watch, I did have problems with the piece keeping time correctly once it was returned. I came back to Cottage Hill Jewelers where Andrew Hill said the following words to me- "I'll do whatever it takes to make it right." And he did just that! The watch needed to go out 2 other times until the correct and specialized repair person was found all at no additional charge. Most stores would have given up and just refunded the money spent by the customer to make a problem like this "just go away", but not Andrew. It was a personal quest for him to make the watch "right" even to the point of having it worn in the store and monitored for a week before calling me to pick up my watch. By the way...this watch was not purchased at Cottage Hill, and I was treated like a long standing client of theirs...it's so rare to be treated like a long standing customer when you just walked in for a good deal on a watch battery change. You should give them a try, they are a great group of people! read more

The entire staff at Cottage Hill is friendly, wonderful and very easy to work with. I had rings from my mother and grandmother that just weren't my style, Marisa was very helpful and fun to work with combining the diamonds from those two rings into a gorgeous ring! They made the whole design process easy. Enjoyed working with them and look forward to working with them again in the future. It is nice to work with a family owned business. read more