Quick service and answered all of my questions. He was able to complete my request within 2 days.read more

So glad I went to Paul Young for several watch battery replacements and removing unneeded links…read more As a first time customer, he treated me like an old friend. He explained each of the watch battery replacement costs since some watches were higher end than others. He estimated an hour and delivered on time. All the watches were set to actual time and prices were very reasonable.

Had a great experience here! I had earrings where the clasps were broken and they were able to fix…read morethem so quickly and they work great. It was something I had been putting off for a while and I was having difficulty getting in contact with a jeweler for this repair. On top of that, they were open and accommodating when I was interested in looking at some necklaces. They have a beautiful selection. Will definitely return when I'm ready to pull the trigger on a nice piece!

I needed a repair to a sentimental ring. The shank had broken and there was a second crack forming…read more This ring is 70 years old and was given to me 23 years ago. I wear it almost daily. The jewelers at Donna's offered to repair or replace. It was a substantial difference in price but knowing how the shank was compromised, I went for replacement. They suggested a thicker and slightly wider shank and sized it up a 1/4 size. I picked it up a week later and it looks fantastic. You cannot detect the repair and it was beautifully polished. I'm pleased to know this ring is secure for the next quarter century. I was also invited to return for free cleaning anytime.

Hassan is an excellent watchmaker. He has worked on numerous watches of mine of various ages and…read morevarious qualities, both mechanical and battery-operated. He accepted each job and provided excellence in repairing. I highly recommend Hassan's service, work and professionalism.

3.5. Does the business but not super communicative regarding progress which can be discomforting,…read moreas Hasan prefers payment in advance. Parking around there can be a bear of you are driving. Quality work tho.

After I unfortunately grabbed the wrong ring (in secret) to get my fiancé's size- we found out…read morequickly that we needed a resize when I proposed. I used the yelp compare feature and got 4 different companies. Craig at H. Horowitz was not only the only one to respond, he did so within a few hours. We went over the next day. Craig was welcoming- I could instantly tell he knew what he was doing. He was able to identify the type of metal and confirm the diamond with a microscope. He gave a very competitive price for the resize and was able to get it back to us within 48 hours. Ring fits my fiancé perfectly (yay!). Some how the ring looks more shiny? Anyway we are both pleased and recommend H. Horowitz.

Went back here after a quality experience my first time coming in a few months ago, and again,…read moreCraig exceeded my expectations, worked within my borderline inappropriately quick timeline, and provided a 10 outta 10 customer experience. Craig didn't ask for a review but since he loved my dog so much, provided legit customer service, and in addition was fun to talk to, I didn't have a choice to follow up w/ my previous review. 5 stars, period.

I took my charm bracelets to have the charms reattached. While the bracelets were not expensive,…read morethe charms kept falling off. Zee (spelling?) the jeweler suggested attaching them through the existing beads. He offered to complete the three bracelets immediately on the spot and I was charged $7.00 per bracelet. Excellent customer service and craftsmanship. Thank you. FYI-The shop is in a room on the 21st floor of the high-rise building at 203 N. Lasalle Street. After exiting the elevator on the 21st floor and finding suite 2100-ask the front desk people to direct you to his office/workshop/store.

Promptness, politeness, eye contact, service time - 45 minutes to change a battery?, honesty in…read moreadvertising ie big building shown in photos while actual business is in cramped little space down a hall. No value.

I went to get a ring resized here and Igor had great communication with me throughout the process!read more

Komal at Windy City Diamond is the best. I was super picky and went back and forth so many times on…read moremy custom engagement ring, but she was so patient and helpful the entire time. I never felt rushed or pressured, and she genuinely cared about getting everything just right. Everyone at the shop was extremely nice and kind. Also, the ring came out perfect. Exactly what I wanted -- the diamond, the setting, the proportions -- all of it! It looks stunning and I AM OBSESSED with it. And somehow, she managed to give it all at an amazing price for a natural diamond and keep us within budget!! But seriously, can't stress enough how The customer service was top tier. We went to a diamond store next door before miraculously heading into Windy City and what a day/night difference it was. The last place didn't have a nice sales person whatsoever but Komal was so so kind from the beginning. She was always quick to respond, explained everything clearly, and made the whole process feel easy and stress-free, even for someone as high strung about this as me.. She really knows her stuff and makes magic happen so run, don't walk to Windy City! Thanks again for everything because I am obsessed and this couldn't have been more perfect! Thanks for making my dream ring

My wife's necklace broke and I needed someone I could rely on to do a quality repair. Lincoln park…read moregems took the task seriously and did a perfect job. The store has ample parking, polite helpful staff, and they do quality work. It's nice having a good store in the area and they're earned my business again in the future. The store was also well lit, very clean, and had a nice selection of jewelry to choose from.

Thanks so much Victor for always being there. You rock! I have been taking care of my watches…read more(and love them) for a long time. It's been so long that it was easy to change batteries in them. I don't know what other people do but since I found your shop, you were the answer to what watchmakers now do, which is obstruct our ability to change a battery. Thank you Victor!

I have used Mr. Collier for repairing my watches for over 30 years. He is fast, kind and reliable…read more I would not trust anyone else to repair my watches. I highly recommend him.

Amazing watch-smith who can help fix any quartz or automatic watch you have. Had a great…read moreexperience and will take more watches here soon. Recently took my Seiko automatic watch here as soon as it stopped working after trying to fix in myself and he was able to make it right as rain.

Cannot rate this place high enough. Very professional and kind! I had Justin and he showed my…read moregirlfriend and I different types of engagement rings and was very helpful throughout the process. Great selections and honest prices.

We went to Luo M. Jewelers for all our wedding bling and have now become loyal customers and will…read morerefer other friends and family here! We got our wedding bands, and I've gotten a necklace and earrings there as well. Everything has been in excellent condition. We've always worked with Calvin and he's great! Super friendly, efficient, and fair pricing. But so far, everyone we've interacted with at Luo's has been great and very friendly. I was pretty picky in my wedding band and Calvin walked me through various options, what the durability and wear would look like and since I was looking for yellow diamonds, he helped me select a band where the yellow hue would be vibrant. The custom order was done in a couple weeks! They always have really beautiful things on display so it's easy to purchase something on the spot too! Highly recommend this spot!

Awesome service and work done for my custom engagement ring! We could not be happier with how it…read moreturned out. I spent months trying to find the best jeweler in Chicago to bring my vision to life, and Ethan Lord nailed it. Specifically, Kayla was fantastic in helping get the ring done on time, exactly how I envisioned, while answering all of my specific questions. Great communication and very welcoming and enthusiastic. The custom hand engraving I got on the band came out even better than I imagined, and it means so much to my fiancé. Truly a one-of-a-kind piece. I would recommend this jeweler to everyone.

My fiance (now wife) and I checked out several businesses on Jeweler's row and landed on Ethan…read moreLord, and was blown away by the level of professionalism and hospitality. My wife's ring was beautiful and I was really impressed by their service and all of the ways they seem to go above and beyond. Could not have asked for a better experience. Working with Lauren was great. She is super friendly, knowledgeable, and just a genuine person. I only have positive things to say and would recommend them to anyone in my circle.