I have been coming here for over a year and am highly satisfied with the service. The workers are…read moreall very kind and definitely are willing to go above and beyond to make sure you are happy with their work. If I ever feel something off with my car, they always find time to squeeze me in and give me a prompt diagnostic report then do not hesitate to plan a date to fix it. At Veenstra's, they will drop you off and pick you up at any place desired while they work on your car. There is also a nice lobby where there are various coffees and comfy seats. I highly recommend Veenstra's because they are kind, prompt, and willing to work with you! Awesome business!!

My car suffered a complete front end failure this morning. I had it towed it to Veenstra's at 10…read moreand they had it fixed by 3 o'clock. Unbelievable. Same day. They even plugged it in to charge it while it was waiting for me. Wow. Just wow.

Mathew is super talented and help us get our vehicle back in great shape the level of excellence is…read morefar above the average shop! Mathew check everything out and gave us recommendations on what needs to be addressed right now and what is a need down the road! Excellent customer service and I would highly recommend this auto repair shop you will be glad you used them!

I've gone to Cascade Hills for years with Andy & Mark -- they were awesome. But my experience with…read morenew ownership was not good. Had my car in for an AC repair and oil change (using a jug of Mobil1 oil and a filter I provided). They overfilled the oil (used entire jug, vs. filling and checking). I asked why. The response was 'we filled it to the specs'; I pointed out that it never takes the full 5.1 quarts after a change; I've never needed more than 4.5 to get the dip stick level right. He then said that my dip stick was the wrong part and therefore inaccurate... not true. (I even checked the dipstick part to verify it was the right one.) I also called later and found that they will no longer accept customer supplied parts for repair, unlike Andy & Mark's policy.

I went in for a misfire, they told me I'd need a new engine due to no compression. They claimed…read morethey swapped out a faulty coil just to do tests then told me my truck won't start with the old coil. I got it towed back home and found they didn't put any of the parts back into place and I now have missing wires and some of them are broken. I just replaced them before bringing them in. I would not bring your vehicle here.

I needed brakes on a 2019 F150 with 92,000 miles. With the age I asked to have the original…read morebattery replaced. I also was due for an oil change. I was greeted by Sarah who is one of the best Service Advisors I have encountered. She is knowledgeable and does it all being personable with a bright smile. The truck was dropped off in the morning and picked up later that day. Their work is competitively priced and the brakes were completed flawlessly with no pulsing, vibration or pulling. I'll be back and highly recommend Jamestown Automotive for vehicle service.

I experienced excellent and quick service, needing to get a full auto inspection before my…read moredealership warranty expired. Not only was I gotten in same day, but it was ready to be picked back up good as new before closing time, with no problems they gave no charge, that's great customer service in my opinion and why I regularly come back here.

The mechanics put in a new engine in my Jeep Wrangler. The car is now misfiring and has a…read moredriveshaft vibration. The Jeep check engine light is on now. I had it there twice to diagnose and they told they didn't have the ability to read the codes. The Jeep didn't have these issue prior to having engine replaced. The manager told me to have Jeep dealer read codes and get back to them. Then I was told they couldn't work on it unless I had them update software in the computer. I spent $4000 there on labor to have motor installed I expect they would diagnose these issues before giving my Jeep back. I was wrong! Now I have to go elsewhere to get these issues corrected. I don't think they have the knowledge to work on newer cars. Beware of this business.

I have no idea where a negative comment can come from. I have done business and sent many tenants…read moreto this business for 20 years. They may not be cleanest shop given its age but the pricing is aggressive enough to compensate for the lack of flair. I will take a honest mechanic, with great pricing over a slick willy seeking to fleece me or my friends. Best if you can leave the car. They are not the kind of shop that has a schedule down to 15 minutes. I you cant deal with some planning on your end dont complain about it on their end. I have had all 3 of my cars worked on here for over 20 years

Jose has been great to work with! Very transparent and easy to work with. I had him put a new set…read moreof tires on my SUV and he was great with providing options and getting the work done quickly at an affordable price.

Currently driving my Honda fit cross country and unfortunately had a run-in with a deer on the…read morehighway outside of Grand Rapids. Dave took it in and checked everything out, reattached the splashguard that was hanging off super quick - REALLY REALLY appreciated the speedy help and peace of mind!!!! Super grateful!!!

I drove my 2009 Smart car 40 miles of expressway (70mph) to their shop for problems with the…read moreshifter/transmission. After three "expert" techs and 90 days I got back a car that wouldn't start, locked in gear so it couldn't be rolled around, dead battery and a front tire with a hole so big I can put my fist in it (see picture). WTH happened? They said they could never start it so apparently worked on it in the driveway but despite never getting the car running their "estimate/diagnosis" was it probably needs a transmission module but they didn't have the software to reset or determine if it was bad... THE CHARGES: $600+. I left a car that ran and got back a car that didn't plus had a tire which looked like it was shot with a cannon and a dead battery. I can't recommend them for ANY auto repairs on any thing. Disappointed and $600 poorer.

I have used Westside Garage for over a decade. They always treat me right they always do a good…read moreprice great service and with Tommy now running the shop. The service kicks up to another level.

Very friendly and fast food service. Ingot and appointment quick and didn't have to wait to long…read morefor them to service my van. They also had coffee and car freshener to take for ur can.

Great service and honest people. That's getting harder and harder to find these days…read more I've already referred two other people here, and I plan to send many more. Whether you need tires, vehicle repairs, or you're shopping for a car, this is the first place I'd recommend. Give them a chance--you won't be disappointed.

I have never dealt with people I can fully trust when it comes to getting my car fixed. at Tire…read moreCity that was the exact opposite I have never been happier. Not only do they care about your car like it's their own they put their full quality and effort when it comes to fixing YOUR CAR. I hope Tire City sees this and Ethan who helped fix my car he was a full gentleman and went out of his own way to help me I just wanted to say thank you again Tire City!