We had an emergency plumbing repair last night. The absolute plumbers showed up after midnight and…read moreperformed a professional and wonderful job. I would 110% recommend them and use them again for any of our plumbing needs thank you so much absolute !!!

First, let me say that I HATE writing negative things about anyone's business. Good reviews are…read morenot only about delivering a product, but equally important is the customer service that goes with it. On the day I originally spoke with Jim about replacing a water heater (8/7/2018), we were back and forth all day on the phone. The next day which was to be the installation day, we also texted/talked several times. He kept saying he was still coming into the evening and arrived around 11:00 p.m. He had agreed that at the end of the job, he would remove the old water heater from the premises. (And isn't that standard procedure for professional contractors to pick up after themselves anyway?) I was not on-site when they were done(12:30 a.m.) but he texted me a picture that he had completed the job. He had collected the money prior to the work. It was my disabled son's house and he did not go into the basement to check anything. He was so grateful about them coming out at such an inopportune time that he foolishly offered Jim a $100 tip which was accepted. When I went down in the basement the next day, I was shocked to see that the old heater AND the carton from the new one had not been removed. OF COURSE, my attempts to contact Jim by text/phone calls went unanswered for more than 24 hours. Long story short.... today is 22 days later and at least two time frames have been agreed upon only to find that Jim is a no-show/no-call. He has given personal health problems and logistics as reasons why it is so difficult for him to complete his part of the agreement. The $100 tip would have more than covered someone else removing this heavy object and large box from the basement. I am left wondering if ALL customers have this problem with him, or is it only the ones in certain towns, which I won't name? I even let him know yesterday that I would review his service with 2 stars, but I guess he could not care less....no response. Will ABSOLUTELY NOT use this company again.......I am one disgruntled senior citizen of color! Thank goodness, the heater works!!!

A fantastic experience - a well run company and fantastic plumber…read more The office manager (Sarah) was responsive, knowledgeable and very organized. Josh (plumber) was efficient, adaptable and the installation of the home's water filtration system was impeccable. I also appreciate how careful they were with our time and money. Not only was their quote comparable to other local plumbers, but Josh asked for the model number of our system a week before our appt, so he could anticipate any issues and ensure that he had the right materials. That seems pretty uncommon, as other plumbers typically prefer to learn on-site and bill the homeowner for that extra time.

In a time when it's hard to get people to even call you back I am so happy with Poston & Son…read morePlumbing. We purchased an ice maker that needed a water supply and a drain, and with heated floors and a bunch of mechanicals right below, it was not an easy job. It's the kind of job a lot of people would see as "not worth the hassle". Josh came out and looked at the situation, and gave us an estimate the next day. They were honest about the fact that it was going to be a few weeks but we scheduled it and they arrived right on time. The quality of work was great, Josh and his helper took care of everything and put everything back the way it was when they were finished. They even replaced some broken valves for our humidifier while they were here. Well worth every penny we paid and will definitely hire them again. Thank you!

T&M are very courteous, knowledgeable and dedicated to meeting their customers needs…read more I will be calling them again for any future needs.

My water heater died 2 days before Christmas. They were able to talk about it quick, trouble shoot…read morepossible fixes over the phone before coming out, and when it was decided a replacement was needed they were on it. No surcharge for being last minute and very direct.

I called about a backed up shower and toilet. Mr Forbes was able to come the same day as he was…read moreworking in town. My clean out was full. He efficiently cleaned it out , explained what he found. I would recommend.

Great plumber! Efficient, high quality, consistent workmanship. Able to figure out problems and…read more give appropriate solution. Fair and detailed. Highly recommend!

Great service timely & efficient as well! Great job!!! I didn't realize this could be done in…read morewinter ...glad it's done!!! Guys were on time & did a great job! Glad the office called to remind me of how long it's been since last pump out! That really helps! Thank you!

problems!! The service requested was February 2023 I had Jeff Sullivan which apparently no longer…read moreworks for free flow come give me an estimate. We have a pump room that is moist and creates black mold usually during the fall and winter months. We have bleached and used vinegar in the past and now have a fan and dehumidifier and a ceiling fan to keep air flowing per free flows advice. The quote from Jeff was over 7,000 to Jack hammer the floor up along the entire inside floor and add stones for when the water dripped and then to also dig a sump pump so that water from the surface would just fall into the pit and eject out with an ejector pump. Then to go outside and sig a drain to the center of the yard to allow any excess water to run away from the home. Then once that was completed we'd have an entire house fogging of any mold spurs and a promise of no mold returning as long as we kept the room fan and dehumidifier working. Which I have done so. I scheduled with free flow in for April 2023 because I wanted to vent the house after the house was basically sprayed throughout with chemicals for mold. Our appointment was canceled and bumped as someone had an injury and they had to reschedule me to accommodate the injury. I was scheduled for a Tues Wed appointment and possibly Thursday if needed and they came on a Monday. I was not able to stay as I had an appointment and needed to leave. They asked to look at the pump room and I was able to get my dad to stay while I left. Apparently plans changed they looked at the pump room and assured me the quote was wrong from Jeff and they did not feel the original quote was correct and the dig needed to be outside not inside. Me being in a rush to get to a doctors appointment was not really in the frame of mind to sit and chat about a past employer with these guys of how the job was not quoted incorrectly and it's outside work not inside work. I listened and they made it clear they needed to dig along the blocks on the outside and eject the water to the middle of the yard and to spray along the house. Then do the inside mold fogging another day. I'm like well I want the mold not to return so if you're telling me that the quote was incorrect then let me know what the new quote will be and we can go from there! I looked at Kenny and I'm like it's not going to be higher prices then this right I assume cheaper and he said to talk to the office about the price. Apparently they were fine getting started on the job without the new quote so I oked them and trusted what they told me . Kenny assured me he knew what he was doing and this was the right move for the house and the mold problem and this would fix the issue. Then I get a email from the office while I'm at a dr appointment saying to sign the new documents . I didn't because I did not get to read it yet and I wanted to make sure to look at it and see it itemize and what the price would be. I'm assuming a lot cheaper for half the work. Then Ashley calls saying she needs it signed right away so the guys can get started on the job. I'm like hummm I think they do get started . So I assume I'm just signing for the outside work to be done not a price as I'm thinking we can talk about a price once I call her back so I sign the document to get started on the work. Later when I get home I print the document and see the price is the same well over 7,000 dollars and half the work later I'm realizing wow that's a lot of money when all the work that was done was really the last part of the original job bided and their needs to be some kind of compassion to me . So I call the office and speak to Dan he's not accommodating or empathetic in any way to a customers concerns! He assure me the work could be bid higher for the outside job I chuckle and say NOWAY you need to give me at least 2-3 grand back no way that job is as much you did not even do half the work quoted one the original contract???!!! Really???! I'm like what scammers! So a week goes by and we are mowing and the cap outside on the vent gets sucked into my lawn mower and I call Dan he tells me no way it's their fault I can replace it I'm like um no!! So after many phone calls disagreements and no responses from the office or Dan I email him and he finally tells me someone will come out next week. No one then the next week no one then like a month nope no one !!! Finally like 2 months it gets replaced.! Long story short the fall time is back and the mold is coming back. I've messaged Kenny 2 times since the holiday weekend and he told me Ashley would reach out to me. Oh also I had to hire and attorney just to get my paperwork prices detailed as they say they can not itemize a bill??? I wanted to look at the first bid and the second bid pricing. I'm a person who gives others the benefit of the doubt but the office people have not shown any remorse for anything they've failed to do!!!

On two completely different incidents Carl and Son was sent out by a home warranty company to…read morerepair issues at my daughter and son in laws new home that were not disclosed by the former owner or found by the home inspector that they hired before close on the property. On both occasions Carl and Son got the work done promptly and correctly. The two gentlemen who did the work were professional and courteous. The first incident was a natural gas leak that had to be handled as an emergency. The home warranty company first dispatched a different plumbing service from Chicago. I could write volumes on this initial plumbers incompetence however I will get to the point. When the first plumber left Nipsco still detected a severe natural gas leak. This leak point was clearly marked before this plumber started. I refused to have this same service back and it took a lot of arguing and a threat of law suite but finally the home warranty company agreed to dispatch a different plumber. This was Carl and Son and the experience was like night and day. This leak was repaired and after the entire system was pressure tested another valve showed slight leakage. This was also repaired. Nipsco commented the repair was excellent and was able to immediately turn the gas back on. I would recommend Carl and Son to anybody in the "Region". People tend to dwell on the negatives but rarely take the time to pass along the positives. Carl and Son did the job correctly on both jobs. I would hire them again in a second. Thank you Carl & Son!

I wouldn't call them to tighten up a zip tie let alone install a water heater. I had to redo all of…read morethe pex piping work, ( my utility closet looked like a Windows 95 screensaver) anchors holding the exhaust pipes to the ceiling all fell out within the first week, no new gas line was installed, but I was charged for it and a hole was drilled through a wire directly above a light switch and they called out an electrician and charged me for it instead of asking if I had the tools and knowledge to fix it. the title of professional is given out too loosely these days

Matt was referred to me by a local supply company and he did NOT disappoint!…read moreWe unknowingly bought a super complicated bidet toilet that two other plumbers refused to install but Matt took on the job with confidence! He may have regretted it later but he got the job done, was fairly priced and extremely professional. I will be calling him anytime I need plumbing services moving forward. You will not go wrong with Matt!

Had a clog in kitchen sink that decided to back up in the bathroom tub, called Wolf and they came…read moreout the following morning! Great job, reliable, reasonable prices and respectful of property! Highly recommend! Thanks Wolf!

I've been using Edco for years. They installed a complete new system in our old house and we have…read morebeen getting annual inspection tune ups and routine repairs in the current one. Today we had a new hot water tank installed and it went smoothly with minimal mess or inconvenience. Always friendly and professional and the prices are very fair. I can't recommend them enough.