Customer service is poor Attendant was rude and unprofessional wearing a headset talking in another…read morelanguage while I was trying to pay for gas.

I bought a car-wash but when I punched the code, the door to the wash didn't open. Now the issue is…read morethat they don't issue a refund. The cashier says the owner has to authorize the refund. But the owner is rarely in the store. They do everything possible not to issue the refund. If you are an out of towner you are out of luck. I called many times, and made several trips to get the refund. Sometimes they hang up and sometimes they don't pick the telephone at all if they know you calling about a refund. After about ten calls and four trips, they gave me partial refund. Very unethical business.

Last week 04/05/18 I was up in Gurnee. I needed gas & had planned on hitting the Costco in Mettawa…read moreon the way home when I saw the Shell Gas Station just east of the Gurnee mall. The gas was priced @ $284.9/gallon. FYI Shell Gas has always been my Number 1 preferred Option, but because of the huge price discrepancy I use Costco Gas. In this case it was 10 cents less then the Costco in Niles @ $294.9/gallon. Typically Costco runs 20-30 cents less then the other gas stations. The difference being one gas station is in CROOK County and the other is in Lake County. Anywho I gassed up my car at Shell in Lake County and saved a few bucks.

This shell location has some of the best prices in the area most of the time. It's conveniently…read morelocated right off Highway 94. The only thing I don't like is you can only turn the right leaving the gas station so it's difficult to get on the highway after filling up and requires turning around and coming back on Grand Avenue.

Ever pay $4.29 for a pack of gum? Here you will. Worst gas station I've ever visited. Price is…read morealways at least 30% more than anywhere else within a 50 mile radius. Gas prices are always almost a dollar more, and don't get me started on tobacco. Stopped in last week to pick up a vape that had a $12.99 price tag on it, they rang me up for $22.99!!! Said the prices had just gone up that day.. yeah right. There's a Shell gas station 1 block north of here, GO THERE.

They are always 60 cents higher per gallon than the station down the street. Ridiculous!read more

Got stuck in the bloody car wash. No help. After 10 minutes I backed the car, got over the rollers…read moreand exited just in time when the entry door closed. No help. The old man at the counter gave me a ticket for another similar car wash and said it's good for a year. The date of expiry was 30 days. The car wash is still not working, the 30 days have come and gone. I lost my money. This is the worst Shell station out of 12000 stations nationwide. Probably owned by an Indian. They don't even deserve a half a star.

I've been using this Shell gas stations car wash for years and pretty happy with the results…read more My disappointment on Monday is with the owner of this Shell station. I pulled my SUV into the car wash, paid and hit the start button. Nothing turned on. I waited a few seconds and pressed the start, again. Nothing. So I then pressed the "help" button on the machine. Explained that I was stuck in the wash. The Indian man did not seem to understand and just hung up on me. So I waited hoping some one would come. But no one showed up. So I pressed the "help" button again. Same man answered, asking me "what?" As I tried to explain he just said "I will help" and hung up. But no one came... going on 15 minutes now I'm still in this thing with the garage door down. I try to back out but the door didn't move. I pressed the"help" again and this time told them I was calling 911 to get me out!! Of corse a guy came then, but it wasn't even a gas station employee. It was the chicken cook from a next door restaurant. He was talking to the owner on his cell trying to get the car wash to work... I said just get me out of here and give me my money back. In the end the chicken man said the car wash was broke "no kidding" and I should go in to get my money back. I wanted to scream at the manager for ignoring my calls for help and leaving me in there for 20-30 minutes. But they said he wasn't in. That's BS!! The chicken man said sorry and the cashier gave me a car wash code for a 8 dollar wash. Wow !! All that and they couldn't even upgrade me to a 12 dollar wash. TERRIBLE customer service!!! I should of called the police. Creepy and unprofessional people work there. I wish I could give it no stars.

Do not waste your money on a car wash here. I got the deluxe and was excited to see the result only…read moreto have myself second guessing if I actually just went through the car wash or not. Could still drag my fingers through dust/salt and the back windshield wiper outline was still there

Hi I just wanna give a shot out to a guy by the name of T.J , I must say , he's a remarkable guy ,…read morevery helpful , nice personality, and for some reason I always feel safe around him, he doesn't play when it comes to any riff raft ! Ppl don't realize that it's important when you go in different establishments and it's their customer service that really makes a difference, he's a hardworking guy who takes his job serious and a pleasure to come around , very courteous and helpful!!

I was a more than once a week Thorntons customer for over 12 years before my encounter at this…read morestation. I had an issue with a purchase and was not allowed a simple return for even swap or credit and was received rudely by the manager on site. I reached out to corporate over the situation and they ignored both my wife and I after an initial canned response. It breaks my heart to sever my once loyal ties with Thorntons over this station's poor customer policies and treatment. This was not my primary Thorntons, but the complete lack of customer appreciation by this station and the corporation led me to this.

Always impressed with Thorntons gas station, very clean and the gas is usually cheaper than big…read morebusiness stations like Mobil and Shell.

I was there today, and i paid $10.00 plus 5.99 for a car wash. Then I tried to put gas in my car,…read moreand I was not able to press the button. I kept trying and trying to press it, didn't work. So I went back to the cashier where I paid and told the manager (I think) that I was not able to press anything then the machine said "thanks for shopping with us!" But I didn't get any gas in at all. Then he said he would put in $5 for the different number section. So I went to put gas in but why did I get $5 when I paid for $10? After I went to get the car wash, I went back in again because maybe there was some misunderstanding. I told him maybe he misunderstood me and I misunderstood him since I'm hard of hearing. And he yelled at me saying that I owed him $5. I don't understand why I owed him $5 when I paid $10 and only got $5 worth of gas! I'm not happy with this especially with him yelling at me in front of other customers behind me. Very rude and I won't be coming back again.

Great store. Helpful, friendly, and knowledgeable staff. Best gas prices. My go-to gas station.read more

I'm always happy to be at this place and the worker is very friendly and polite when you have a…read morequestion they always polite to their customer i love going to this location