Used to come here for years, not anymore. First instance, I had received an automated call that my medication was ready for pick up, so I show up and they state they still need to fill the prescription, no problem! I go shopping in target and come back and get told they are actually out of the medication but they are getting a shipment in the next day. So I wait two days and decide to call to see if there's an update, then get rudely told on the phone "we wouldn't give an eta on this because there's a well known shortage", the shortage (even though I didn't know that information) is fine but the problem lies in that I WAS actually told there'd be a shipment the next day. So anyways they say an order will be placed and I wait a week and a half and I decide to call again (as all this time I'm out of the medication) to see if another store had stock, I get told one location has plenty. Me being cautious, I instructed that I would call them first to confirm stock, THEN I would call them back if I needed to cancel/transfer. I then find out there's no stock so I decide to be patient. A few more days go by and I see on the app that I need to call the pharmacy to fill my prescription.. so I call once more and get told they canceled the order saying I instructed I was going elsewhere (another lie) so I don't see the point of arguing and just drop it and say to put the order back on and I wait an additional week with no medication, end of that instance.
Then for my refill of the same medication, I call a week in advance to say my medication will be refilled on February 7th and if they need to do any special orders due to the shortage that they have that in. I get told "we have plenty to fill this prescription" doubted it! And sure enough on February 7th i get an app notification to call the pharmacy to fill the prescription. I call, and you guessed it, the medication is back ordered and an order will have to be placed (didn't even bother bringing up the previous call because what's the point). So alright! A few more days go by and again on the app it says the same message that I need to call the pharmacy to fill the prescription so I call again and get a man on the phone who was completely honest and straightforward (5 stars for him only) and says an order wasn't placed and they haven't had this in for a month (strange that I was told the previous week of having "plenty"). The man I spoke to was very honest and said this could take a while and even provided me an address of a CVS that shows stock so I thanked him and ended the call.
I will not be coming back to this CVS, I thankfully found a independently owned pharmacy nearby who is able to fill the prescription and also provided me great information on how they will keep me updated on the shortages. This CVS location unfortunately tells you what you think you want to hear in person so you leave happily then come to find out it was a lie (you'd think with all these wasted phone calls they would realize they're just creating more work for themselves to do down the line). I unfortunately have no time to play Clue with my medication to find out which story is true, these instances have caused me to go weeks without taking my important medication and I can't even get the bare minimum of being told the truth of what's going on. Sad read more