I went to the Outlet Mall location around 2:30 on a Saturday afternoon. There were 5 employees behind the counter. 2 were off in the corner, only interested in whatever conversation they were having with each other. 2 were at the counter and 1 was making a fresh batch of rolls and was friendly. The side counters where people sit and eat hasn't been cleaned in some time and the floors were sticky, there were no other customers. The cinnamon roll was skimpy on icing and upon showing it to the cashier she refused to touch it up but suggested I could purchase an extra icing cup. I asked if she could scan my rewards information and was told I have to do it after the purchase using the sales receipt. The receipt number didn't work and I was told that happens sometimes. She printed out a duplicate receipt but it didn't work either. The Park Meadows location has much better service. read more