I've been a frequent customer at Panera, and I always appreciate the consistently great service and welcoming atmosphere. I especially want to give a big shout-out to Lily and the rest of the team. They are always friendly, helpful, and make you feel genuinely appreciated as a customer. Lily in particular goes above and beyond to provide excellent service, and it's clear that the entire team takes pride in what they do. Whether I'm stopping in for a quick meal or just grabbing something to go, I've had great experiences. Thank you, Lily, and the entire Panera team, for always making my visits enjoyable. It's the great people and service that keep me coming back! Highly recommend! read more

Food was fine no issues. But me and my friend both asked for pumpkin spice lattes. And the guy behind the counter didnt really seem like he cared about his job. It didnt occur to me until after I ordered that I didnt specify if we wanted hot or iced, or the size. They just kind of guessed and gave us iced coffees 20oz cups. We also forgot to mention almond milk instead of regular. Our fault for not specifying but they are supposed to ask those options at the counter. Definitely had better experiences at other paneras. read more

The food was really good. The 2 for 2 deal is pretty good, you get the best of both world, However every single table was dirty. The service was pretty good, but there are better Panera breads out there. read more

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This morning after a doctors appointment I took my mom across from the hospital for some bagels at Einstein and after looking at the app and seeing their prices, I said I need to check Panera. They're only 5 minutes away and their bagels were pretty dang good last time I checked. So I pulled up Panera and they're $4 less for a bakers dozen. Sold! Plus there's no silly upcharge for the good cinnamon crunch ones. Placed the order from Einstein Bagel's parking lot and headed to Panera. My order was ready when we arrived, I drove through and the young lady at the window was very pleasant and off we went. When we got home, we of course snagged that missing cinnamon crunch out of the bag and split it. Yes, I gave her half of the top too! I'm a good kid like that. First I have to say that I was a little disappointed the centers of the cinnamon crunch ones are not the same with that big chunk of yummy crunchy goodness in the center but I'd be lying if I said how fresh they were didn't make up for it. O. M. G. Panera! You did it, you made this girl very happy today. Yes, they're not a big as they used to be but nothing is, except for my mouth. Thank you Panera and thank you for putting a kind hearted woman at your window for us grumpy pandas that don't want to walk in. read more

Panera Bread - Baker's dozen minus one cinnamon crunch - Sandwiches Near Me - Castle Rock, Colorado

Out of cinnamon crunch and Asiago bagels at 8 am on a Saturday?? Wth?? No discount for anything.

I was having a really bad day!! I just wanted to eat something and the girl who gave me my food was just so nice, it really made my mood better. Lacey was the sweetest girl and her service was amazing!! read more

The cash register Mckenna was absolutely amazing. She was so helpful and was very good at answering questions

HORRIBLE management and restaurant. Hair in my take out bag from the drive thru. Called and got the most rude and condescending "manager." Went back in and she was worse than she was on the phone. Sarah is her name. Disgusting!! Got home, saw my replacement soup bowl was only filled half way. Called and asked to speak to the general manager. Kelsey professed to be the general manager, although I doubt that by the way she spoke to me. She told me that I didn't pay for my cookie or baguette and I reminded her that I had a free cookie with an entree and I actually paid $1.99 for the extra baguette. I told her that I feel like she purposely only filled the soup half way when I returned with the hairy bag. I also told her I called corporate, to which she said, "oh! You called corporate?! I cannot help you or speak to you." And she hung up on me. What a joke of a place this is. Don't ever waste a penny on this horrible place. The management is rude, unprofessional and disgusting. The food comes with hair, if that's what you're looking for and zero professionalism or customer service. Stay far away from here! read more

Panera Bread - Replacement soup bowl filled half way. - Sandwiches Near Me - Castle Rock, Colorado

The teenage cashier boy (saturday 3rd may 2025 at 11-1130am) wasnt friendly at all didnt ask if im a member when asked to look me up he was very grumpy and said grudingly you don't have any rewards huh. Scones packed was not handed over but literally pushed towards me. The food order readiness though was efficient but this lack of customer service attitude Being a customer of panera from last 8 years i wont be allowing my earnings to be spent here. Pathetic!!! read more

The table was dirty. There was no ice in the drink fountain machine. When I mentioned it to the girl behind the counter, she nodded and said "uh huh". The black bean soup tasted like they opened a can of black beans and added some water. The chicken bacon ranch sandwich was just that.....nothing else added to it. Very disappointing expensive meal. read more

The manager kelsy told me to go f myself under her breath because i ask for a clean spoon

I went through the drive through. The menu board does not reflect proper pricing. A 1/2 Mediterranean sandwich showed $5.99. I was charged $7.99 and did not get a pickle or apple? For a 1/2 order sandwich, one drink, and greasy chips $12.00 was steep. The bread was hard on the edges and soggy in the middle. Vegetables were limp, wilted, and unsightly. I had 2 bites and threw it away. Disappointing. read more

This location has gone down the hill since Covid. I ordered one of the new Asiago sandwiches online and it barely had meat and no tomato and the basil was old and crunchy. Not even close to the picture. I used to love Panera but I won't be going back. read more

Panera Bread - Sad sandwich - Asiago - Sandwiches Near Me - Castle Rock, Colorado

I waited in the drive thru for 2 mobile orders for 14 minutes, and I work in costumer service so i know what it's like to be busy, but it wasn't busy. then i proceeded to drive home and realized they were missing a sandwich on my order, so i went back and asked them to remake it. Took another 10 minutes. The manager of the store gave me a refund which is nice, but can decently improve on customer service. read more

Dine-in service is open! Workers all had masks on and tables were wiped and clean. This is a great location when your having your car worked on nearby. Plenty of booth seating and outdoor patio tables. $3.50 for bagel and cream cheese. Don't know why this location is rated so low on yelp and google but as long as your not expecting Michelin Star food, this location is great. WiFi read 18mb on my iPad with a strong signal for my webinar. Cold AC with Mountain Views what else do we need to add to our first world problems? read more

If you DoorDash from this location be prepared that they will not take any steps to ensure the food is protected. They can't even be bothered to roll the bag down before putting the sticker on?? Basic sanitation please!! SEAL THE BAG!!! read more

Panera Bread - Improperly sealed bakery items for DoorDash pickup - Sandwiches Near Me - Castle Rock, Colorado

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The last few visits- the food quality was great- hard to see any complaints- wished there was a location Nextdoor to my home-

My order has never been right and it's just too expensive. Maybe they're understaffed or something. No one wants to talk to you when you walk in read more

Went through drive thru. The person working was incredibly rude. They were sold out of croissants, all breads (literally no bread in PANERA), ranch dressing and then she rudely told me at the drive thru they don't do build your own sandwiches. I pulled the app up and showed her that the app allows you to build whatever sandwich you want. She then said "well we don't like you to do that." Never have I sent vibes and prayers that a business will fail but this one deserves to go down in flames. Horrific!! read more

Took 20min to get one sandwich, and then it was wrong. Staff had about 8 teenagers all doing nothing while I was standing at the counter waiting for my order; texting, grinding a bread knife against the counter edge, talking amongst each other about sleeping with stuffed animals, living on the moon, playing Fort Nite, being an "ugly or pretty crier", etc. The manager, Seth completed an order that came after mine, so I'm not sure why I was skipped. When I called to speak to the manager, the girl answered with, "I guess" Awful awful experience and needs to get their act together. read more

need and adjustment of my order. The manager was rude and walked away while I was talking to her. She fixed my order, I thanked her, still rude. read more

Been a customer a few times thinking my last experience was a fluke, but it never has improved. Rude employees, consistently dirty tables and lack of customer service at this location. Not coming back read more

Seth must be the worst manager I've ever seen. Not only does he allow his employees to stand around, cut the countertop with knives, play on their phones, and talk about nonsense while we wait 25 minutes for a sandwich. Which was wrong and had to be remade. Not to mention we ordered in front of a party of 3 and they got their food 15 minutes before we did. I've never seen such incompetence. They must not have any respect for Seth or customers. This experience was so awful it was literally shocking. I get why Yelp has all the 1-star reviews. read more

I accept PB is not expected to be haute cuisine and is just a differently packaged fast food joint. This particular establishment however, is slow, with fairly inattentive staff, and food that's mediocre. The salads - Asian and Cobb - at an unbusy time took about 15 minutes to prepare, and we're at best with wilted greens soaked in dressing. The bored looking staff were clearly not interested in taking orders but did answer questions about some of the options. However, on the positive side, the bread was fresh. read more

Slooowwwww. But at least it's expensive, the portions are small, I have to clean up after myself and the air conditioning seems to be barely working. Seemed like one cashier and one food preparation girl were working while the rest of the staff wandered around pretending to work. Marginal selection of baked goods. Think Panera has jumped the shark and it's time to find somewhere else to go. read more

Worst experience EVER!!! I ordered a bagel and cream cheese through the drive-through. I was given a bagel, no cream cheese. Needless to say a pretty horrible experience since it cost over $5 read more

Service is slow every time, food is sometimes correct. Forgot to toast my bagels... this place has been a bad location for a long time and has never gotten better. Go to Einstein's down the road it's slightly better. read more

Cashier was nice, hence the 2 stars. First time to a Panera, loved how the Sausage Egg & Cheese on a bagel comes with no sausage. Pathetic! Guess this is my only visit. read more

Love the place but TURN THE AIR CONDITIONER OFF in the morning, it must be 60 degrees in here this morning!! Why would you want your customers to be so uncomfortable that they want to leave?? read more

60$ for frozen reheated food ridiculous and asking for tip ? What service is done apart from making the food I paid for ? No one takes the food or picks up the plates . Not to mention the food was disgusting lettuce was bad . read more

As a restaurant your only job is to provide food and this restaurant is continuously out of food every day or at least every time I thought of ordering. We have mom and pop restaurants going out of business with people who really care about their customers and their product. The last two times I've gone through this drive-through they have forgotten part of my order. I would definitely not recommend going here. read more

I'm not a fan of Panera. But I wanted broccoli and cheese soup and they were out at Sprouts so I came. It's not bad. But Sprouts is much better and since they are about 100 yards apart, it will always be my first option. Paid about $6 bucks for an ok bowl of soup and some bread. Not bad. Could be worse. Lunch lines here are outrageous. So I judging by everyone else, most people give this place more stars than I do. read more

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Ummm so $20 for two bowls of soup the size of cups is very reflective of how overrated Panera and this location is. They never have breadbowls and this was at 2 in the afternoon. My husband picked up the cream of chicken wild rice soup it literally had no flavor. I really miss the old days when Panera had great food but has declined in the last several years. read more

This is how you know when the restaurant is really struggling from a staffing perspective. When you go to Panera bread and your order takes 20 minutes and then when the clerk answer your drink, it had been sitting there for 20 minutes because it's frozen and separate. Look at the picture attached. tell me that this is a restaurant that you want to go to when the service is 20 minutes to get your food and your drink has separated. Absolutely not. I will not go back to this restaurant. read more

Panera Bread - Sandwiches Near Me - Castle Rock, Colorado

Just found a dead fly in my Spicy Thai Chicken Salad! Between this and the fact that they have forgotten croutons for my French onion soup 5/5 visits, I won't be returning. read more

Panera Bread - Nearly ate a dead fly. Thanks, Panera. - Sandwiches Near Me - Castle Rock, Colorado

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We were cautious ordering after reading reviews. We ordered two custom salads and a loaf of a bread to go. Not only were the salads on point but everything inside them was correct and delicious!!! Perfect all around! Keep up the great work. read more

I should have checked the reviews before I visited, but I eat at Panera frequently, so I didn't think it was necessary. This location is SLOW. I had an infant with me, so instead of setting up the stroller or lugging the carrier inside, I decided to use the drive-thru. From the time I got in line to the time I left with my food, 40 minutes had passed. Luckily, I didn't have anywhere to be, but be careful if you're on a tight schedule because once you're in line, there's no way out but through. Other than the slow service, the food was good. Nothing to complain about there. read more

Panera Bread - Mac & Cheese - Sandwiches Near Me - Castle Rock, Colorado

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It's interesting I came to Panera and was treated so poorly so I decided to make a review and pulled it up and noticed it only had two stars made me laugh no wonder guess I should I looked at it before we came here. Sadly for the franchise the food is always good it's just the management of this location in Castlerock is what the problem is. As we patiently waited 15 minutes for our buzzer to vibrate we finally went up to the front to asked and noticed our food was sitting at the counter which was cold and apparently the buzzer never went off no big deal I just asked if they could heat up the food for us and that's when things went South. The woman snapped at me and said "I called this order 15 times" so I said "see this buzzer......it must be broken" Anyway I gave the buzzer to the manager letting her know it must be broken and she was rude as well. read more

I've tried the castle rock Panera 3 times now, and I've had the same experience all 3 times. The wait is long, the order is NEVER right, and the portions are undersized...in addition to being over priced. Today I went because I was sick and wanted to get some soup. I waited 18 minutes to get through the drive through to get a 1/2 full bowl of chicken noodle soup instead of creamy chicken and wild rice (I know, they sound so similar) I won't be giving them another chance. I was so irritated I called the manager and she did refund me for the incorrect item on my order, so that was a positive. read more

Panera Bread - Half full bowl of soup for $6.00 - Sandwiches Near Me - Castle Rock, Colorado

It took me 10 minutes waiting in the drive through for a cold brew coffee. The girl apologized for the long wait upon handing me the drink, and I asked what took so long. She felt bad, saying that she just couldn't get to making it because she had to take other orders. I told her it sounds like they need to hire more people and I asked for the manager, but they were unavailable because they weres ironically interviewing someone. I would say it's poor timing for everyone involved, but this is not the first time this Panera has taken a long time with my order. They need better management. I'm updating this review because I returned to this location and their "10 vegetable soup" had zero vegetables in it. They gave me a cup of broth basically. read more