What's happening at Panera? The Quick order doesn't work, the employees aren't engaged, the food is bland, and during COVID I'd think they want to do better work!! I've made 3 On-line orders and none of them were ready when they should have been. Yesterday the order wasn't ready for 30 minutes. I went inside and asked where it was? The older man who was processing the warm sandwiches with his BARE HANDS shrugged and grunted "don't know." Finally someone found my sandwich and barely apologized... Find something else for dinner tonight ***After I emailed corporate, I received an email from the owner apologizing for the mistake. Very nice! Refunded my order and offer to come back. Changed my review to 3 stars vs 1. Thanks Margo. read more

Great bagels. Nice area good food. One knows exactly what to order from any Panera ~ duplicated in every store. .

I put in an online order for nearly $61 of food and received a bag with several baguettes and a cup of soup. I ordered a customized salad, a large serving of soup, several other things that weren't in the bag. I went to pick my order up and the cashier handed it to me and said I was good to go. As soon as I realized the order I received was wrong, I called and spoke with Nate, who said to me that he knew the soup was not in the bag but just never said anything to me or called me to let me know. All of my contact information was readily available, they just chose to not tell me and take my money instead. Don't waste your time or money here. Terrible customer service. Do better Panera, you're charging $15+ for a salad and not training your employees how to put them in the bag. read more

They are always out of some ingredient for my choice I pick n always out of bakery too!

The food was just okay. Seemed very "franchisey." It was very busy both times we went. The kitchen seemed a little flustered, but they were working hard. Clean dining room was nice. Maybe pay a little more attention to the stock of the plastic ware. read more

I ordered a whole southwest chili lime salad, and they forgot my dressing... how is that possible? I ended up using a vinaigrette I had at home. read more

This is the worst Panera ever. It ordered a grilled cheese which looks like they made it sometime yesterday it was so attached to the paper that it was in and was so cold. It was in edible. The soup is OK although they've changed their you pick two sizes too miniature sizes. The baguette which I've always loved at every Panera I've ever been to was cold and seems like it was partially cooked and had a strange taste to it. I will never go to this Panera again. I spent $10 on a meal in which the only thing edible is the soup. read more

This used to be my FAVE... but now I am never going back!! It's Sunday morning get your **** together Panera!! Your drive thru is closed your dining room is empty and you have a frustrated line of people all the way out the door!! You are losing business!! And yet you dare to leave one poor geriatric guy to struggle at the register! I'm sorry but get your SHIT TOGETHER!! Where's the manager managing!! Hiding in the kitchen I presume!!! read more

Called Panera at 4:30 yesterday to order five gallons of catered hot chocolate for an event at 5:00 after a local shop ghosted me and left me dry.  Panera got everything made and ready in less than 25 minutes in time for the event!  GREAT for local catering events. Thanks for the speedy work and professional service, Panera! read more

Have come here several times and each time I want to love it. Not happened yet. This time we came and there was a long line at the drive through but we didn't let it faze us as he wanted Panera. No line inside and we ordered right away. Great right! Not really. The kitchen was overwhelmed. They had a fundraiser for a school and couldn't keep up with orders. There was a line waiting for orders to be ready in addition to the drive through line. We waited twenty minutes for our food. Then when it was ready and we were already starving, it turned out to be not good. Mac and cheese was lukewarm at best. My grilled cheese was average. The green goddess Cobb salad had no salad dressing. They told me the salads are tossed with the dressing and they'd give me extra which annoyed me as there was no dressing at all. Don't make it like I'm the idiot. Just apologize and give me dressing. Would I eat there again? I wouldn't unless everyone in my party wanted to. And even then I think I'd get a dish from somewhere else and only accompany my friends. read more

Panera Bread - Half grilled cheese and half green goddess Cobb salad - Sandwiches Near Me - Castle Rock, Colorado

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I am writing to inform others of my experience as I was unable to reach this location and provide constructive feedback - no one answers the phone (tried 8 times in a row during normal business hours). I ordered the Bistro French Onion soup in a Sourdough Bread bowl for my very hungry wife - What a disappointment! We emptied the soup into the bowl and it was less than half full - definitely not representative of the images on this site! I will try to attach a picture after my wife had 2-3 spoons of soup. You decide if this is what you would expect from a previously respectful restaurant chain. read more

Panera Bread - Does this look like the ad photos of soup spilling over the top? This is after my wife had 2-3 spoons of this soup. What a joke! - Sandwiches Near Me - Castle Rock, Colorado

Panera food is good enough. But the prices are insane. A kids meal is a full $10 with a soda. Drinks are $3. For adults and kids an ordinary lunch was $50. And you have to pick up your own food and trash. For $50 I can support a real local restaurant. Not a national chain that gets soups in frozen bags. read more

A group of 10 of us visited the Castle Rock Panera for lunch today. In the course of our conversation we commented on how the quality and atmosphere had improved considerably. Several of us mentioned how the current manager Silas was so friendly and helpful. We also noticed how he interacted with the employees. He treated them respectfully and they didn't hesitate to ask him questions. Bravo to Panera, Silas and his team for raising the standard with hard work and leadership. Our group agreed we should visit this establishment more often read more

Amazing Staff!! With the same great food of Panera Bread. The Shift Supervisor Jeffrey was amazing as well as the staff working on Sunday 10/18/20. Service was fast and food was prepared safely. Followed all COVID Protocols. Honestly the best restaurant experience I have ever had. At Any Restaurant!! Great Job Panera Staff! read more

I should have stayed away after looking at the reviews. I placed a to-go order and half of it was missing. They also just through our side baguettes in the bag. How disappointing and very different than any other Panera experience I have ever had. read more

Panera Bread - Baguettes just thrown into a to-go order - Sandwiches Near Me - Castle Rock, Colorado

Glad I paid extra for avocado on my chicken salad sandwich. Secondly, 2 pieces of bread just tossed in the bag. Not wrapped or anything. This order validates all other poor reviews and the 1.5 star rating. Very weak effort! With the city and options growing, you might be in trouble. read more

Panera Bread - Sandwiches Near Me - Castle Rock, Colorado

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i really do like panorama bread, but there isn't enough bread! i mean, for a place that has bread in the name, you'd think there would be bread! but not, just stopid meet. one star!!1! so bad read more

I went through the drive thru today and used two of my gift cards. Both of which I know have money on them. The guy tells me there is no money on my first one and if he should toss it, I say no I'll take it. Then my second gift card conveniently does the same but this time I tell him to throw it away. He pocketed it! I know this because that had money on it and I saw him through the window. It was my moms (who has passed recently) and it had her handwriting on it. I didn't realize this until I had driven away and checked the first gift card. Low and behold, it still had money on it. So, I went back to get the gift card and someone had found a similar one and wrote on it in marker. No surprise, this one did not have any money on it. Shocker... I'm calling corporate because this place has a thief on their hands. read more

Slowest Panera in history. Don't come here if you're in a hurry. Sanitation is questionable- watched a sandwich maker wipe her nose, pull up her falling down pants, with her sanitation gloves on, and go right back to working on a sandwich (using the SAME gloves). Barf! All the tables were not wiped down as well. Panera corporate needs to make a visit and clean up this operation... I've never seen this bad of a Panera. read more

Bad workers that are slow and non engaging, when they gave me the wrong food they took another 10 minutes to get it out to me. Not to mention the really slow drive thru that takes ages to get food at. read more

Trying to support carry out and this location continues to be an unorganized mess. They have no cinnamon rolls because they out of icing! A bakery out of icing? It's not exactly a short shelf life item. They also have no yogurt. On a Sunday morning at 9am? Okay how about a ham and cheese soufflé? Nope they don't have that either just cheese and artichoke but those are in the oven and won't be ready for 18 minutes. I thought Panera was bringing in "grocery items" to be more of a one stop shop. What a useless idea, figure out how to have the items available that are on the menu. read more

Food is hit or miss in drive through. Two times I ate in store it was great. Drive through line also takes 20 minutes to get through. Even with three cars so hopefully you're not in a rush! read more

Food was fine but the last 3 times I've ordered they always forget part of my order. Staff is friendly.

Slowest drive thru ever! No matter what time of the day you go! Tonight it's 7pm and orders are taking over 20 minutes with delays in being able to order & to pick up at drive thru window! Completely unacceptable and zero apologies for the delay! read more

Coming from Folsom, California. I witnessed first hand what and actual good Panera bread looks like. This one in castle rock was horrible. Only one employee there wore gloves. Ever single female/ male employee there with long hair, did not have their hair up. Nor were there any hair nets being worn. Federal laws dictate that you must were gloves and have their hair up. I hope to god I don't find any hair in my food. I will not be going back to that Panera bread again. One more thing the service was not good. Beside the lady at the cash register that took my order she was lovely. read more

Worst run Panera in the country! Having lived near and eaten at Panera locations in many states, I can confidently say this is the worst one anywhere! I only go because our family loves the food. Every single time I've gone to this location, I have had to wait a ridiculous amount of time... both going inside and drive through. Take out orders have been wrong, etc. I feel bad for the employees who are always apologizing for the slow service. Management must be the issue, and whoever runs this location needs to be replaced read more

Why would you serve me soup through a drive-thru without a spoon? Really? I guess I'm supposed to drink it.

this place sucks. the worst. look at the photos they pump out the worst food and looks like there's no end insight. sad cuz i'd like to go here but now i refuse. looks like i'm not the only one. read more

Panera Bread - bacon? egg? cheese? ....orrr not. this place owes me $8 - Sandwiches Near Me - Castle Rock, Colorado

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I just ordered a SW Chile Salad through the drive-thru and was so sadly disappointed. For the price I paid, I didn't get exactly what I ordered. The size of the full salad was barely half full in the to-go box. The receipt shows the entire recipe and I only got half of what was listed. Romaine, arugula, chili lime ranch, adobo corn blend, quinoa tomato blend, chicken, masa crisps, and cilantro were the listed ingredients. And the picture advertisement shows avocado. All that was in the box was some wilted romaine, ranch, corn blend, chicken, and crisps. I can get a better salad at Chick-fil-a for half the price! read more

Panera Bread - SW Chili Chicken Salad - whole order to-go. Only half the ingredients were added. - Sandwiches Near Me - Castle Rock, Colorado

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Pretty upset that I didn't read these reviews until after I ate at the place. I was just thinking it's Panera, what could go wrong? Besides sitting in the drive the drive thru with no movement, I went inside to order. Well...the ordering was fine and once we got our food everything went downhill. Cookie was apparently fresh, but hard as a piece of wood. My grilled cheese looked like someone slapped the cheese inside not melted and the bread was soft and cold. They ran out of milk for a shake, so if that's the case don't advertise that shakes are on the menu. Service was slow, horrible food. read more

So not impressed...went thru drive thru today. Only a cinamon crunch bagel, toasted with honey walnut cream cheese. It was obvious that whoever prepared my order could give a rats....my bagel was thrown upside down in the bottom of the bag. The knife, dirty cream cheese container, and napkins were all on top of the bagel. Wouldn't it be normal to wrap the bagel in some kind of paper? I mean most people would want to eat a clean bagel. Not one that has been handled then bombarded by 3 three other things that may or may not have been touched using gloves. So gross. Where is your common sense and care for the customer? Since I was the only one in the drive thru I guess the rest of Castle Rock already has this figured out....the good news? At least for me? Hell will freeze over before I head back to this place. And not even a thank you from the cashier for choosing (however unwisely) to spend my money here. I would think thank you to the customer is drive thru 101 but oh well...not my problem anymore! read more

Worse experience EVER!!!!! I waited 18 minutes and 43 seconds in the drive thru (timed it because the first car in line seemed to have been there awhile). I could hardly understand what the worker was saying because they spoke so quietly. When I mentioned I had just waited over 18 minutes since I ordered until I got my food and how ridiculous it was - they were like "oh". No hustle, no apologies, nothing. Tried calling to leave a message for the manager but no phone calls go through. Oh and I paid $17 for sandwich's that look the like the picture. Whatever you do, don't go to this Panera. read more

Panera Bread - Sandwiches Near Me - Castle Rock, Colorado

If I could give 0 stars I would. I was enjoying my meal and had an apple as a side. After eating a few bites I noticed something odd. The apple was moldy!!! I ate, how gross. Where is the quality control? How is this acceptable? Let's hope I don't get sick. Won't be back read more

Panera Bread - Moldy apple - Sandwiches Near Me - Castle Rock, Colorado

Customer service doesn't seem to be a priority. There was a gentleman waiting on another customer. A female employee walked up to the next register as if she were going to open for orders. I asked for a brochure that lists ingredients for salads, and she replied they no longer have them because they are trying to be "environmentally friendly". Never mind customer convenience. No one has though to post one on a wall for people to look at? She then said "We can tell you what is in any item." I then said "What is in the Asian Sesame salad?" She pointed to her coworker still helping another customer and said "Well, he can tell you" and walked away. Seriously?! I guess "We" means "Not me". Since the other customer was taking awhile, I tried looking on the website. After several tries I found, not a list, but an online order screen. Clicking the customize button would surely list ingredients, right? Well, sort of. Dressings are abbreviated and clicking on them doesn't give the full name. This experience tells me Panera Bread is not interested in making customers feel wanted or valued. read more

This location needs some serious help. I agree with all the other reviews. They are usually out of something and the lines are always long. I won't be back because it's not worth my time. This time they ran out of French baguettes. The last time they ran out of the soup. The time before that the line was so long I had to leave. The one star is for my one warm broccoli cheese soup that I had. Oh what a surprise! They are out of French banquets again. Oh and 5 days ago the drive through was closed. The drive through is the only reason I come back to this horribly run place. With 3 small kids I'm desperate for healthy drive thrus. Perhaps not anymore. read more

Food is good sometimes, But the prices make this place not worth it. The food is also regularly messed up and none of the workers looks like they enjoy working there. If you want to spend around $15 per person for a pretty mediocre meal, by all means this is your place, but would definitely recommend taking your business elsewhere. read more

The food was fine, but the managers were using the dining room to loudly fire / reprimand several employees. Everyone in earshot was obviously, visibly uncomfortable, and the store was fairly full, (2:00ish) We told the manager running the meeting how uncomfortable it was making us and that we were leaving early because of it and were blown off. Thanks but no thanks read more

I got into the drive through line at 12:22. It's now 12:50. I haven't yet reached the ordering kiosk. I'm stuck with no way out. I have two hungry kids in my car. I am left with nothing to do but listen to Disney music to try and appease the children while I write an awful yelp review. Update: I just ordered. I've now been in line for 32 minutes. Never coming back to this Panera again. I said twice I wanted baguettes with the kids meals and he just kept punching in yogurt. Apparently yogurt and baguette sound the same? God help me from going crazy while I try to get my food. Final update: It took 37 minutes. They gave me all of the sandwiches with no sides. I had to ask for my sides. They say they are understaffed. Yes. Clearly. read more

This location is awful. The drive through line is always slow, the food quality is terrible and my order has been messed up multiple times (given the wrong salad, charged for a large but given half portion etc). Today my sandwich barely had any chicken salad filling, it's as if they ran out and tried to make it work instead of just telling me it wasn't available. I will no longer go to this location under any circumstances. Kneaders across the highway has better customer service and quality of food. read more

Panera Bread - Thanks Panera for my two pieces of bread, lettuce and barely any "filling" at all. This location is awful. - Sandwiches Near Me - Castle Rock, Colorado

It wasn't the best panera. It was the end of the shift for the lady that helped us. She was nice but pretty worn out. The soup was good. The sandwiches had wayyy too much mayo. The reason for the low stars is cleanliness. It wasn't very clean. The women's bathroom was gross. :( They need air fresheners and someone checking the bathroom a few times a day. read more