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    11 years ago

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    TDS Telecom

    TDS Telecom

    (3 reviews)

    Can only speak about their internet service. The internet was fast and overall reliable but this…read moreis not an honest business. F rating on BBB and I would agree due to false pretense and terrible communication. Fiber internet promotion of 29.99/month with free installation and $100 prepaid credit card. We waived modem box as we already had one. However monthly bill ended up 45.78/month as we were being charged for a "wi-fi modem". We called and was told they installed a fiber box in our garage in order for us to have the fiber internet service. Uhh okaaay this definitely wasn't explained during signing agreement or during installation to us. Anywho when our promotion ended we called to cancel the service prior to billing cycle and asked if we had any bill to pay if we cancelled on this particular date we were told no. LIES. We were charged a full month. Was unable to log into the online account to verify anything nor be able to pay online getting a message we needed to call customer service. They don't prorate service dates apparently. Very certain we cancelled prior to billing cycle but unable to log in to verify as you never get a bill because it's all paperless and they refuse to send us a paper statement with our final bill and billing dates. So we paid over the phone and they have the audacity to make us pay a 4.95 convenience fee because we are paying over the phone with a credit card when it's their fault we can't log in online to pay the bill!!! Thank goodness I removed the autopay and credit card info on the account before cancelling because who knows what else they could have charged us. Never ever will be their customer again. Should have looked up Yelp reviews prior to being their customer.

    Overpriced, overpromises, under-delivers. And their customer service is awful!!…read moreNever delivered promised speeds. Would slow down so much during peak hours that the TV picture would pixelate and stop. It was so bad we just turned the tv off. The technician was way nicer and more helpful than the customer service call center. Too bad the service call didn't fix everything. The peak time lag couldn't be fixed. Also, paperless billing means you don't get an actual bill. Ever. And the price increases without warning. Whoop! Save yourself the frustration.

    Cinergy Metronet - isps - Updated May 2026

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