Staff is very helpful and very considerate. They also seem very knowledgeable about their phones…read more They need more help but good help is hard to come by these days!!

I arrived at Spectrum at 1:15 pm. I did not know I was supposed to sign in, so that puts two at…read moreeach register and the one signing in. One at one register is gone and the one signing in before me. Agent that assisted them disappeared. The other one has been sharing her life story with the customer instead of taking care of the customers waiting to be assisted. I did not care to hear about Whitney's job search or her issues at home. Instead of working she was playing catch up with an old friend is what it sounded like. Please retrain your front line in better customer service. She did not call me until 1:55 pm. And at 2 she is finished helping me. This type of work ethic is unacceptable.

I monitor my account with Sparklight, ironically, through the internet. I fell behind on my bills…read more But, Sparklight have me until August 25th to pay my bill. Great! I am a paralyzed veterans and that is the date that I received my disability payment. So, on August 25th I paid my bill. I discovered, however that earlier that day while I was out (paying bills), Sparklight came to my house and physically disconnected my service! They gave me until August 25th to pay my bill. But, disconnected my service because I didn't pay it earlier. I spoke with two different representatives, asking them to reconnect my internet because I paid it on the date that was reflected on my account as the due date. As if scripted, both representatives dug in their heels and refused to reconnect without me without paying extra money (being penalized). They both stated that they sent me a letter a month ago, which I'm sure is sitting at the bottom of a pile of mail that I received throughout the month. They said that the letter required that I pay earlier than what was reflected on my account online. I'm sorry, but who memorizes due dates on a letter. But, it turns out there actually wasn't a due date. You have to calculate 30 days out from a particular date that's on the letter and memorize that. I didn't do that. I based the due date off of the date that's reflected on my account that I accessed through the internet on the site that they maintain. It's a gotcha game! They send you a letter with one due date. But, then mislead you to believe that your actual due date is what you see on your account when you access it on their website. This is unethical, and they know it! My account, on their website, that they maintain, said that I had until August 25th to pay my bill. I paid my bill on August 25th. They disconnected my service anyhow and refuse to reconnect it without penalizing me first! I had been a good customer of theirs for over 6 years. And yet they refuse to treat their customers right. They also script their employees to justify their unethical practices!

Rarely does one say good things about their cable TV and internet company. But I am very happy with…read moreSparklight. After exiting two weeks with other providers, Sparklight responded within 48 hours and fixed my problem quickly. My only problem is that I am just using Sparklight as I winter in Florida. Please come to Indiana and I'll change to you immediately.

Poor buisness conduct. Poor customer service. Lousy policies. Price increases every 6 months.if you…read moreare 20 days close to your due date they will disconnect with out notice. Then have to pay first month deposit and connect fees all over again.

From the owner: Serving more than 800,000 customers in 21 states with high-speed internet, cable television and…read moretelephone service, Sparklight (formerly NewWave) provides consumers with a wide range of the latest products and services, including wireless internet service, high-definition programming, and phone service, with free, unlimited long-distance calling in the continental U.S.

Be cautious using this store. They lie out their teeth. Told me if I get my new phone and do some…read moreother changes it will lower my phone bill. BS! Got the phone bill today and it was raised $200+. Called corporate up and they said they do not have any clue with the store employee was talking about and there was no way the changes the employee supposedly made could happen! After making some more changes they got us figured out but still increased our bill by a few dollars. So, do not trust this store!!

From the owner: AT&T, serving over 81 million wireless customersread more

Terrible. I called to cancel my service and the representative (Ashley) tried at least 5 different…read moretimes to sell me other services or alternate services. I was like um, I'm calling to cancel my internet because it's so bad where I live. They don't offer Fiber where I am located (Sobro area). I explained it's been spotty ever since I got it. Finally, I was told I'd have an email with further instruction on equipment return (modem and power cord) within 24 hours. I'm not certain that I'll receive it, but we shall see. If not, I'll be calling AT&T back.

My ATT internet service was inconsistent until it quit forever. They told me they were not going to…read morereplace the faulty cable and I would have to find a different service. Of course, they continued to charge my account even though I was not getting service. Getting them to correct the billing errors is like trying to herd cats. Either your phone call gets cut off or the promised credit doesn't occur. ATT management has NO RESPECT for the customers. Not recommended.

I was at spectrum on 46 in Terre haute IN on Monday this week.The manager was extremely rude.,to…read morehis only person on duty in front of customers and then he proceeded to get into a argument with another customer which was there with her daughter.In the process he was rude with my wife and I.We was there for over an hour just to return equipment.We will never get this hour back in our lives.What a joke I suggest nobody ever go to Spectrum in Terre Haute.The company should immediately fire that manager and maybe promote that poor guy working.

There were frequent outages, sometimes for a day or longer. I terminated service 5 days into the…read morebilling cycle and was charged for the full month! When I called to inquire why was charged for the full month I was told that it's just their policy. So sketchy service and greedy billing with zero interest in customer satisfaction. Hey Spectrum--You're no longer the only choice in town; there are other internet provider options out there. Can you really afford to treat customers this way? I'll be sharing my negative experiences with Spectrum.

I am a new client to Endeavor over the past several months. My current service is at a new home in…read moreHendricks County that is remote to us until next month. We have been entirely reliant on the Internet Services from Endeavor to monitor the house via a half dozen cameras, water and temperature sensors, along with an alarm. The service has been flawless, and it has relieved a great deal of stress by having constant access to all of the systems we rely on! Endeavor staff were very accommodating and professional even in the face of my not so polite approach and obvious stress. Everyone has very helpful, and I appreciate their demeanor and desire to do what was needed in the face of a stressed-out client. Endeavor worked around our ability to travel to the home for service delivery. The tech support folks have been very professional and made sure we had the connectivity we needed in the very short window we had to get the work done. Thanks to all of the staff and I am looking forward to being a long-time customer of Endeavor.

My mother just bought a house out in the middle of nowhere and my only internet options are…read moreendeavor or starlink. Obviously, I want the fiber optic internet but the company is telling us that they can't set service up in our names until the previous owner calls and cancels his services. So the previous owner no longer resides there and has active internet service at my home where he left his cameras and is probably getting notifications every time we come and go. They tell me that giving them the sales documentation is not good enough for them to end his services and give me service. I've already had all other services turned on in my name without any hassle but they are protecting the previous owners "authorization" even though he has no right to services at my address. This should be illegal!!!

This review is for the ENTIRE company…read more -100/10 WORST INTERNET SERVICE IN THE ENTIRE COUNTRY. If I had a dollar for every time my internet dropped I wouldn't need SSI anymore. They "refurbish" their routers which explains why they work so poorly then try to pawn them off as "brand new". They also charge you almost $55 including taxes to return THEIR OWN equipment. That's right, they literally charge YOU to return THEIR router. Now they're retaliating against me by trying to charge me over $200 for "unreturned equipment fees" even though I have proof I sent everything back in a timely manner. AVOID FRONTIER AT ALL COSTS.

Just literally picked my phone up from this this morning paid 131.96 for a new screen there is…read morelight coming out of the side of the screen I took it back in same day I picked it up mind you and they told me it was fine when we gave it to you obviously not cus I literally put my SIM card back in it seen the screen coming out of the case and brought it here......said nothing they can do unless I wanna pay more money and I should probably just buy a good case to cover the sides up this is literally crazy if u arnt going to fix my phone like I paid for I should get a refund n also was told the new screen I just paid for had a whole year warranty.....so why would I have to pay more money for you to fix what I just showed u was t right when I picked the phone up from being fixed only 4 hours ago..... Update The owner or I'm assuming owner's husband since the website says it's locally female owned did reach out but basically from his emails admitted to not doing what he usually does to repair the screen in the first place and took a shortcut because they didn't have what they usually get in stock also he gave me my phone back the same exact day that he put the new screen on and from what I've read online you're supposed to let a phone sit for 24 to 48 hours so the adhesive can set properly and again blamed a bench frame on something I did when I could see Mark's on the side of my phone that weren't there before I took it to him like they were having trouble getting the old screen out and been at themselves I requested a refund of at least the cost besides the screen since yes my screen is intact but coming up out of the phone with light coming out from all around the sides of it so therefore it's not properly functioning it's supposed to sit down in the phone I'm just not comfortable letting them touch my phone again there's no miscommunication when I went in there the first time no mention of making it right was ever discussed The only thing talked about was how I must have did something to it it was fine when they gave it to me and I would have to pay more money even though it included a warranty I was not contacting until after I posted a negative review I honestly wish I would have read the reviews before I went there

I brought in an iPad that had the metal part of the charging cord stuck in the port. Luke had it…read morefixed in about 10 minutes and it charged perfectly! He was super nice to deal with also :)