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    Layton's Refrigeration

    1.0 (1 review)
    Open Open 24 hours

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    1 year ago

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    Bays Heating & Cooling

    Bays Heating & Cooling

    (12 reviews)

    Our HVAC system went out so we called four different companies, including Bays Heating and Cooling,…read moreto have each of them come out, preview the scope of work and determine the specific HVAC system each would recommend. We were solely seeking bids for cost comparison from these four different installation companies each representing a different manufacturer. We were not asking for service or maintenance on the existing system. It was already non-operational. We were only gathering bids for equipment and pricing. We did not choose Bays. Subsequently, Bays sent an $80.00 invoice for service which we did not order nor authorize and which, to our knowledge, they did not perform. We argued with them over the invoice and did not pay it. Several days ago we received notice from a debt collector regarding this $80.00 bill from Bays. We have an unblemished credit record with FICO scores well over 800, so we decided to pay the bill rather than risk any type of negative entry on our credit history, even if it was false. In short, our experience with Bays Heating and Cooling has been 100% negative! Not only was their bid for the installation of the new HVAC unit the worst of the four companies but we wound up, in effect, being forced to pay a "ransom" for a bid that the other three companies provided without any charge. This post is the first I have ever done and it is not about the $80.00 - it is, in fact, about the ethics of a company choosing to conduct its business in this manner. The $80.00 is minor - Bays' business behavior was reprehensible!

    Bays installed a new heat pump and it keeps on going out and they can't figure out what the problem…read moreis. The unit is a piece of shit. I don't recommend them.

    Layton's Refrigeration - hvac - Updated May 2026

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