Our HVAC system went out so we called four different companies, including Bays Heating and Cooling, to have each of them come out, preview the scope of work and determine the specific HVAC system each would recommend. We were solely seeking bids for cost comparison from these four different installation companies each representing a different manufacturer. We were not asking for service or maintenance on the existing system. It was already non-operational. We were only gathering bids for equipment and pricing. We did not choose Bays. Subsequently, Bays sent an $80.00 invoice for service which we did not order nor authorize and which, to our knowledge, they did not perform. We argued with them over the invoice and did not pay it. Several days ago we received notice from a debt collector regarding this $80.00 bill from Bays. We have an unblemished credit record with FICO scores well over 800, so we decided to pay the bill rather than risk any type of negative entry on our credit history, even if it was false. In short, our experience with Bays Heating and Cooling has been 100% negative! Not only was their bid for the installation of the new HVAC unit the worst of the four companies but we wound up, in effect, being forced to pay a "ransom" for a bid that the other three companies provided without any charge. This post is the first I have ever done and it is not about the $80.00 - it is, in fact, about the ethics of a company choosing to conduct its business in this manner. The $80.00 is minor - Bays' business behavior was reprehensible! read more

Bays installed a new heat pump and it keeps on going out and they can't figure out what the problem is. The unit is a piece of shit. I don't recommend them. read more

One of the hottest days of the year and my central air went out! To top it off I didn't notice until after 5 pm. I called the number anyway, even though the website said it was closed. The phone was promptly answered and the nice lady said they could send someone that day, but it would cost more since it was after their regular hours. I didn't care, and told her to send them. Todd was there within a couple of hours and diagnosed the problem quickly and efficiently. I was so thankful! Definitely recommend them! read more

I called theses guys and asked them specifically, What does it cost to have you come out and chemically clean my condenser coil? The lady on the phone replied that it would be $80. So I went ahead and said let's schedule it. We scheduled it, and the tech showed up and did what he was supposed to. Then he hands my wife a bill for $210. Maybe it's just me, but I think if you give a price to someone, you should honor it. I would never recommend theses guys unless you want to pay double what they tell you. read more

I have used Bays for years and I have always been happy with their services and products.

John came out personally and does All jobs great staff helped from start to finish First class all the way best price best products

Great service from the initial contact through installation of our new system! Everyone was knowledgeable and courteous and the installers walked us through everything. So glad we called Bays and we will be recommending them to our friends. read more

My A/C wasn't running and Todd came out and fixed it ASAP!! Great and friendly person and didn't try to feed me crap or sell me anything! Thank you!! This is why I will always deal with Bays Heating And Cooling! Honest and on time!! read more

This company is excellent! The instillation of a new furnace was done with friendly and efficient workers. The price was very reasonable! Great work! read more

Needed to get a central air system installed in my mothers home. Called around to several HVAC dealers/installers and settled on Bays. Price was competitive with all the other quotes, equipment was better than the other quotes. They showed up when they said they would, were very polite, and did the job. I will be getting a quote from them for some work at my house. If you want quality work at a fair price, I highly recommend Bays. read more

They came promptly six years ago when we moved into our house and the central air unit had stopped. Called them again for the central air unit this week. This company knows other words and phrases beside "you need a whole new central air unit" which is reassuring. Very polite, helpful and reasonably priced with fast and efficient service. They have now fixed our central air unit twice. Look forward to seeing them in another 6 years when probably even they will have to utter those dreaded words that our unit needs replaced. read more

I was in the market for a new furnace and air conditioner. Basically a whole HVAC system to replace the very inefficient oil burning furnace that came with my new home. I did my research and determined that there was three major brands that I might want to have installed in my home. Bryant, Trane, and American Standard. I found every company in the area that sold these brands and got an estimate from all 5 that I found and a couple that I promised family members that I would check out too. So 7 in total. Bays heating and cooling was the best. Let me tell you why. First they were the only company that didn't feed me any lies. I did my research and I knew more than I was telling any of them. I believe a company should do that right thing and be straight forward with their customers without having to be pushed. Second they sell American Standard, one of the brands that I wanted for my home. The other company that was selling American Standard was offering a 1 year warranty on labor. Bays believes so much in their product that they offered a 10 year on labor out of their own pocket. The system also can with 10 years on parts from the manufacturer and lifetime on the heat exchanger. If a seller/installer and a manufacturer can get behind a product that much, you've got my attention. Third they paid attention to everything. When John the owner of Bays came out, the only owner to come out themselves, he checked things that no one else bothered to check. Measuring the furnace space and the entry way. Looking for the proper exhaust point and intake. Also checking the electrical. I bought an older home and the wiring isn't new. Most other people were concerned about checking and selling me insulation and new duct work, not actually checking if the new furnace would fit. I came to a conclusion. Bays was one of the lowest estimates that I got from the 7 companies that I had out. Not the lowest but defiantly the best value by far. I didn't want the cheapest equipment or the most expensive just the best value and I got exactly what I wanted with the best possible warranty. If you read this and need a new system or a repair call around and make an informed decision. But make sure you give Bays a call. I couldn't be happier with the service and the people from Bays. read more