Worked with Chucky on an internet problem. While on the phone, he talked me through the process of reconnecting. The internet is working now and I appreciate Chucky's assistance. read more

Experienced a total internet service outage. Company hasn't updated or communicated anything about when the services will be available again, or why they went down. When I called customer service, they said there was no outage. After I told them I looked at an outage map, they said they were working on it but didn't know what was wrong or when it would be fixed. read more

Joink has the worst customer service and the install is a joke do not use Joink when you complain it is just brushed off and we will get back with you and never do the worst company read more

They have the worst customer service of any business I have ever dealt with! The managers don't even care when someone complains..you would think they would care enough to come up with a solution..not the case at joink! read more

I just read that Joink let several employees go. Customer service and billing department are suffering Service is good And fiber optic is a lot faster. However, after Calling billing over 10 times and having calls disconnected and then wouldn't go through at all; I'm very discouraged and upset with them not solving double billing issues.! read more

I'll start by saying the actual internet connection is good...very good. With that being said, if you ever need customer service, forget it, it is TERRIBLE. Hold times are forever, then if you're lucky enough to get someone on the line, 1 of 2 things happen, they either cannot help you, or they will tell you that you need to speak to someone else that will "call you right back" and then they never call. WORST customer service I have ever encountered!! read more

0 stars isn't an option but should be. Not a customer. Had an issue w crew putting down lines. Can't call and speak to anyone. Auto phone system jacked, can't get a call back. Xferred to an extension that supposed to get you help but guy no longer works for Joink, imagine that! read more

communications system for phone calls seems designed to make sure you give up. It is very difficult to get a hold of a person. I've been waiting a month for my service to be turned on in a new area. No communications with me at and I still have no idea when they're going to turn my on. I regret giving my business to this organization. read more

I wouldn't know how the internet works considering Joink came almost a year ago and dug up my yard (and left it), as well as the rest of my neighborhood installing fiber lines. Yet, they say we cannot connect in our area. I was placed on a waitlist and never heard from them again. I checked again today after being told by the new year we could get service. All lies and now I cannot even get a discount when they do become available. I'll have to pay more than what I do now. I hear they are laying everyone off. Nice Joink real nice. Are you going to pay me for the holes I had to fill in after your workers left them? Joink just another crook company it seems. read more

Did you know that not only does Joink offer fiber optic connection options, But in certain areas they offer a wireless connection such as shown in our picture. Our service connection has nearly perfect signal strength to the joink providers tower. The antenna simply points towards their communication tower, and it is connected via cat 5 cable to their router device that covers up to 2000 square feet of area. There is only one cable required to the antenna that both powers the unit and communicates to the interior wifi router. The Best part of this service install isn't just the outstanding connection speeds, it was the professional installers Jerry and Kevin who made a very good impression. Both where very knowledgeable and took time to access the best options for the installation. Their performance didn't just stop after hooking up the equipment. They took a couple extra minutes to assist us to make sure the connections was put on the TV, and cell phone ect... Be sure to see how well the interior router was nicely installed in our pictures too! Another amazing thing, if you call during office hours before 5pm. You will be able to speak directly to a person like Chris at the Terre Haute office. There you will get professional and prompt attention too right over the phone, unlike another area provider who never answers their calls. Thank you for employing only the best personal in your company. read more

Joink - Internet Service Providers Near Me - Terre Haute, Indiana

See all

Customer service is terrible. They now outsource their call center overseas and are closed weekends. We have been without service since Tuesday the 25th and the customer service person just says someone will get back to you in the next 24 hours. read more

Joink tech came out today. And said my problem was with the newer antenna's firmware that was installed. He replaced it with an older more reliable antenna. He said he had four more to change out. If the new ones are no better than the old ones, then what is the advantage of the new ones? I take that to mean that they were aware of the problem, but continued to put up the newer antennas. 27 Mar The "old" antenna they installed seems to be working without any dropping. read more

Joink - Internet Service Providers Near Me - Terre Haute, Indiana

I really can't review this provider poorly enough. I'd give them 0 stars if it were an option. I moved to IN from GA about a month ago, and the apartment complex I moved into is contracted with Joink. So far, my experience with Joink has been: 1) God-awful speeds. The wifi is so poor that running a YouTube video on anything higher than 480p quality causes it to frequently stop to buffer. And forget about trying to game on their wifi; that's impossible. And if you don't own a 35-foot ethernet cord like I happen to, you're going to be stuck using the wifi, because they mount the modem into the wall- so it can't be moved- and place it in the most out of the way spot possible in your apartment/house. Even on an ethernet connection, as I am, I get extremely subpar speeds. 2) The customer service might be even worse than the speeds, if that's possible. I've had to call once to set up my password- because the password listed on the modem was incorrect- and a second time to discuss the aforementioned speed issues. Both times, I spent over half an hour on hold. Both times, the representative I spoke with was simultaneously rude and unknowledgeable about their job. And the second time that I called- to discuss the poor speeds- I was told, at the end of the call, that I'd get a followup call in a few days to check if anything had improved (it didn't), and I unsurprisingly never received that followup call. I debated going more into detail about my brief yet already horrendous experience with this joke of a company, but this review has already been lengthy. Long story short: don't give these guys business. read more

Have only had Joink wireless for a couple of months. But so far, I like it a lot. VERY reliable. Excellent download speeds. I had Verizon wireless internet previously for several years, but the data cap and pricing were unreasonable. Finally, Joink established links on a grain tower next door and I get twice the speed at half the price of Verizon. They'd get 5 stars if the upload speeds matched the download speeds. read more