1. Cindy Chou MD

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Sierra Madre, CA

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1 year ago

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2 years ago

Zero stars. Receptionist was very rude and said doctor will not take appointments for consultations.

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Rose Women's Health - Peaceful sunset

Rose Women's Health

3.8(137 reviews)
2.0 mi

I found Dr. Rose back around 2019 when I was struggling with recurrent miscarriages. Dr. Rose is a…read morevery good and knowledgeable doctor. She is also very straight forward. My husband and I were entertaining the idea of iui or ivf and went through several consultations with other doctors before I had a successful pregnancy naturally. Thanks to Dr Rose's recommendation of baby aspirin, progesterone, and monitoring I was able to carry not just 1 baby to full term but 3. Dr Rose delivered 2 of my boys and I am very grateful for all that she has done. Dr Gau delivered my last boy 2 weeks ago. She is also very good. I love how caring both doctors are and also how clean the office is. The other office staffs are also awesome. Thank you Dr. Rose and Dr. Gau for taking care of me and bringing 3 of my kids into this world safely.

My wife started her pregnancy healthy, but during her second trimester she began experiencing…read moresignificant swelling and rapid weight gain. We raised these concerns during her prenatal care, but Dr. Rose attributed the changes to my wife's diet. At eight months pregnant, my wife's blood pressure suddenly skyrocketed. We went to the ER, where we were told she had preeclampsia and that our baby needed to be delivered that same day. Our son was born a month early by C-section. Thankfully, he is healthy and growing strong. Looking back, I strongly believe the warning signs should have been taken more seriously and investigated further rather than being attributed to diet. The experience left me feeling that my wife and son were put at unnecessary risk. Another major concern with this practice is the lack of continuity of care. My wife was not consistently seen by the same doctor throughout her pregnancy, which made the care feel fragmented and, in our experience, contributed to concerns being overlooked or not followed up on appropriately. This was one of the most frightening experiences our family has ever gone through. I would encourage any expecting mother experiencing sudden swelling, rapid weight gain, high blood pressure, or other concerning changes to advocate strongly for herself and seek immediate medical attention if she feels something is wrong.

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Rose Women's Health - Back hallway

Back hallway

Rose Women's Health - Ultrasound room

Ultrasound room

Rose Women's Health - Waiting room

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Waiting room

Sierra Madre Community Medical Group

Sierra Madre Community Medical Group

3.1(65 reviews)
0.0 mi

Dr Nathalie Sami is absolutely amazing. very intentional, up to date with the latest medicine and…read morepractices, and truly cares for her patients. The office staff are also pretty patient and helpful. My experience with care from Dr. Sami has been excellent and I've seen her about 3x now. Every single time she given me plenty of time to express my needs and time to explain her recommendations and leave room for any questions I might have based on her recommendations allowing me time to really understand the care plan before sending me off. Great for an anxious patient. I really appreciate Dr. NS because she genuinely cares for her patients, esp in America as it's rare to find drs here that truly love what they do and practice fairly. The type of care I received was for physical injuries and had an annual physical.

I get Health Coverage thru my wife's work plan, so she did all the planning and research in finding…read morethis spot. We needed to do our yearly physical, so she found this spot right by our apt! Honestly, I didn't really have any expectations but I really enjoyed my time here. In particular, I have to give a big shout out to Dr. Phuong Nguyen. I'm not sure if it's because I'm getting up to that age, but he was easily the coolest doctor I've ever met. Chatted it up about sports and everything and was just very easy to talk to. Conversed well and made the conversation feel natural, like I was talking to an old friend. If it's an option to request him as your PCP, I would highly recommend you do so and I promise, you won't regret it!

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Sierra Madre Community Medical Group
Sierra Madre Community Medical Group
Sierra Madre Community Medical Group

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Andrew Yeh, DO - The worker here is so rude!

Andrew Yeh, DO

3.5(168 reviews)
2.5 mi

Dr. Yeh made me feel very comfortable and was efficient, but took the time to answer all my…read morequestions thoughtfully (not many MDs are as patient). He's very knowledgeable and practices good medicine, which makes me feel like I'm in good hands. I also appreciate how he emphasizes what's important for my health and shows genuine concern, but does it in a way that doesn't cause unnecessary worry. The front office staff can come off a little unfriendly at times, but I honestly don't pay much attention to that. It's not okay for them to act that way, but I also understand they're busy and constantly answering phone calls, so I try to give them grace. I'm really there for the doctor, and Dr. Yeh makes the visit worthwhile.

BEWARE: Unethical Billing and Aggressive Collection Threats! I had a procedure done here on…read moreSeptember 23rd and received a $3,000 bill on October 1st. Even though my insurance paid roughly $800 and my out-of-pocket maximum was already fully met, the doctor himself called me yesterday once, and twice today, aggressively demanding I pay an extra $218.86 out of pocket. The doctor is driving me crazy and causing me so much stress with this relentless harassment. When I tried to offer screenshot proof that I owed nothing, the doctor told me he "didn't care" and threatened that if I didn't pay before closing, his office manager was going to send my account to a collection agency the very next day. This extreme harassment is completely against the law and directly violates California's Assembly Bill 1020, which strictly prohibits providers from sending medical debt to collections for at least 180 days after billing, as well as state laws protecting credit scores from medical debt reporting. Furthermore, demanding patients pay the difference after an insurance payout is entirely prohibited and constitutes illegal balance billing under California's Assembly Bill 72 and the federal No Surprises Act. I have already reported this provider to L.A. Care and Allied Pacific IPA, and I am filing formal complaints with the California Department of Managed Health Care (DMHC). I tell the people: don't ever go to this doctor! Stay far away from this office if you want to avoid relentless high-pressure bullying tactics straight from the doctor himself!

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Andrew Yeh, DO - I would highly recommend to report them for hipaa violation.

I would highly recommend to report them for hipaa violation.

Andrew Yeh, DO
Andrew Yeh, DO

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The OB/GYN and Incontinence Center

The OB/GYN and Incontinence Center

1.0(5 reviews)
2.5 mi

The Doctor herself is good but her office policies are ridiculous. The office staff are extremely…read moreincompetent. I have had a month of going back and forth, my insurance has assured me and the office that the IUD I am getting is 100% covered under the preventative services Healthcare Reform Bill. This includes all co-pays related to a removal and insertion. I had to pay a copay to remove one, after going back and forth there is now a refund "on file." I am now being asked to pay a $1,000 deposit for the IUD when my insurance will pay it 100%. Why the deposit? It's their company policy and I need to speak to their billing department. How can I do that if they are not answering my calls? My appointment for the insertion of an IUD was canceled without my knowledge. I found out because I followed the link on my text, that confirmed my appointment and it said CANCELED. I would have taken time off my work to go to a canceled appointment? This whole thing should have been so much easier than they are making it out to be. I will be calling my insurance to get a new referral to a more competent OB/GYN office.

Edit: The owner has sent me a DM threatening to sue me for defamation if I do not take this review…read moredown which is so unethical! I have reported the owner to Yelp and Optum for threatening lawsuit. They should be more concerned with providing high-quality care and rectifying their mistakes rather than threatening patients who share their negative experiences. Please check out these other reviews from women with the same experience getting an IUD: https://tinyurl.com/4er5hecs https://tinyurl.com/3d2734ek Original review: I cannot put into a review how disappointed I am with this office. 1 star is not low enough. TLDR: My doctor referred me here specifically for an IUD insertion appointment, but I have not been able to get one as they are not accepting my insurance (despite them being in my medical group and confirming with my very good insurance plan that it is covered)!!! They initially wanted me to send over $1,000 out of pocket to some random Zelle/Venmo account for the procedure, and then "refund" me when they billed my insurance after. If I did not ask them if I had been approved by insurance, I would have paid and ended up not have being refunded! I saw many others had this same experience. Insurance billing staff was completely unprofessional and was talking about gambling while completely messing up my billing and forgetting to have me sign major paperwork. I have voicemails of this experience and have filed complaints with Optum. I have been in constant distress during the process of trying to receive an IUD with them, and have had to call them almost every day for weeks on end. The insurance billing staff is not prepared for their job. They are not knowledgeable on billing procedures and communication is very poor. I came in a few weeks ago after getting approval to go here from my GP and was referred for an IUD appointment. I came in, gave them my insurance, and paid $50 out of pocket co-pay to to have an appointment to get approved for my IUD (I never was seen by the doctor). There was absolutely no warning that they may not take my insurance for an IUD despite filling out extensive paperwork and giving them my insurance before this initial appointment! After my initial on-boarding appointment, I was given the go-ahead to set up my next appointment for my IUD insertion. However, the office staff and doctor forgot to have me sign required paperwork, so I had to come back into their office to do this before they would put in the order for the IUD. The insurance billing staff member was too busy complaining about how he lost a bunch of his money in online sports gambling (Cowboys vs. the Bears football game) with other staff rather than making sure I had everything I needed. I even had to remind them to scan my insurance card! So completely unprofessional and disrespectful. After I signed the paperwork, this is when they began telling me that my insurance did not cover the device (though I confirmed with my insurance that they do, it is literally required by law in the Affordable Care Act that major non-religious insurers must cover the IUD that I wanted). I have given up and have changed providers. I saw other reviews saying they were pushing expensive hormone injections on patients and had other questionable billing practices and I do not doubt it one bit. I really think there is something fishy going on with how they do the billing and I have reported it to Optum. I WISH I LISTENED TO THE OTHER REVIEWS, PLEASE DO NOT GO HERE IF YOU WANT AN IUD!!!

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The OB/GYN and Incontinence Center - Prema Kothandaraman, MD

Prema Kothandaraman, MD

The OB/GYN and Incontinence Center
The OB/GYN and Incontinence Center

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Cindy Chou MD - obgyn - Updated October 2026

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