Dr. Yeh made me feel very comfortable and was efficient, but took the time to answer all my questions thoughtfully (not many MDs are as patient). He's very knowledgeable and practices good medicine, which makes me feel like I'm in good hands. I also appreciate how he emphasizes what's important for my health and shows genuine concern, but does it in a way that doesn't cause unnecessary worry. The front office staff can come off a little unfriendly at times, but I honestly don't pay much attention to that. It's not okay for them to act that way, but I also understand they're busy and constantly answering phone calls, so I try to give them grace. I'm really there for the doctor, and Dr. Yeh makes the visit worthwhile. read more

Andrew Yeh, DO - Obstetricians & Gynecologists Near Me - Arcadia, California

Same as other people, the front desk was horrible. She doesn't welcome new patients. I tried to make an appointment at the front desk because I had another appointment in the same building , she didn't even open the door for me. So I called right outside of the office and could hear the phone ring, she didn't want to answer my questions or make an appointment for me. How can she work there? read more

the receptionist in hacienda heights was impatient,Very rude ,bad attitude when I was going to make an appointment ,made me have to change another doctor read more

This office is all about getting paid. They try to get you to come in for as many visits as possible

Very rude front desk staff, talked to us very unfriendly, this old lady might suffer personal issue in her life so all her mad is against all patients when visit, we also complaint this matter with Dr. Andrew Ye, but Dr. Ye just ignored our suggestion. Out appointment was 10:15am, we arrived at 10:05 and office old lady very rude and told us we are not able to go inside until 10:15am, inside only 1 patient and still have 15 seats. We knock the door at 10:15 but she just won't open the door, until the patient inside open for us. We highly NOT recommend this office even though Dr. might be an expert read more

Andrew Yeh, DO - Hacienda office - Obstetricians & Gynecologists Near Me - Arcadia, California

The receptionist was so rude and the doctor was making me feel like I'm stupid after only one visit with them! I will NOT go there again EVER! I DO NOT EVER recommend any patients to go there! You'll regret it! read more

I will be reporting this office for hipaa violation. Not only is the receptionist rude, she asks the patients to text their personal information and insurance to her cell phone. Don't go to this office unless you want to be met by an unpleasant woman. Also, they try to charge you MORE than your copay. They will try to trick you to zelle them $. I also reported them to the medical board for fraud. read more

Andrew Yeh, DO - I would highly recommend to report them for hipaa violation. - Obstetricians & Gynecologists Near Me - Arcadia, California

DO NOT GO TO THIS DOCTOR....unless you want to be HARASSED by the nurse while the doctor stands by and pretends not to hear. This medical office has by far the most unprofessional staff I've ever encountered. Situation: When completing their new patient form and inputting your address, there's a box you could check to allow them to use the address on your driver's license. I selected this option and checked the box. When the nurse (she refused to give me her name) came into the room looking visibly mad about something. When she saw that I didn't fill out the address part, she went OFF on me. Saying things like "I hate you" and threating me with "do you want to see the doctor or not?!" The doctor walked by and heard/saw everything but just stared at me when I asked him if this is how he has his staff treat his patients. I asked for the nurse's name and that I'm going to make a complaint and her response was to mock me and saying "I'm so scared." The front office staff were also useless and wouldn't provide the nurse's name and responded with "That's between you and her." Needless to say, I left and never saw Dr. Yeh, but WILL NOT be coming back ever again and will continue to spread to my network to not come here either. read more

I understand what the other reviewers are saying about the staff/receptionist. Unfortunately that's just how the majority of Chinese places are. Dr. Yeh, however, is incredibly condescending and is absurdly egotistical. He has his interns shadowing him as if he's some God, and you can tell the entire staff seems like they're walking on eggshells. The wait time is terrible and the bedside manner is nonexistent. If you can find another ob, I would strongly recommend going elsewhere. read more

I am going to give a 1 star rating. My appt was at 4:00 pm on a Thursday and I didn't see the doctor till nearly 6:00 PM Secondly, the front desk lady is asking me what my copay is because she can't get a hold of my insurance. Magically I call the number on the back and they specified that I do not need to pay for my yearly check up. (My current gynecologist has gone hiatus so I decided to try Andrew Yeh). I went up to the front desk and let them know what my insurance specified in which I do not need to pay a fee for my yearly exam. The nurse said to me no no no and persisted that we wait for the doctor which was fine. I ended up paying $40. I am not fairly happy with the greeting from both nurses. Especially in the matter of the fact of her asking what is my copay. I am not sure how she could not get ahold of my insurance when I could. I may look for someone else but I was not thrilled here at this office waiting 2 hours and going through this. read more

If I could, I would give this doctor's office a zero. I have only had 2 interactions with this office and they were both the worst customer service exchanges I have ever had. The woman who answers the phone is incredibly rude and impatient and essentially hung up on me when it was established that I inadvertently called the wrong doctors office. I KNOW that I am not the only person that feels this way. My mother who has been a patient of Dr. Yeh's for the past 15 years has also recently encountered extremely poor treatment from both this receptionist woman as well as Dr. Yeh, not to mention some very questionable practices. DO NOT GO TO THIS DOCTOR you will be subject to the worst experience you have ever had. After reading many more reviews with the EXACT SAME EXPERIENCE I have no idea how this clinic is still operating. It is completely unacceptable and unfathomable that this practice is still operating. read more

Doctor Yeh advice me that I needed surgery but he was booked until Jan 2025. He said that if I gave him 3000.00 cash or Zelle only he can get in me in his schedule the day before thanksgiving. Once the insurance paid I'll get a refund from him of whatever the insurance paid him. I walked out of the office offended.. My well being didn't matter at this point!! its only going to matter if I have 3000.00 cash or Zelle only!! then a refund depending what the insurance pays him. Also my copay is 15.00 and I been paying him 30.00!! Please be careful do your research before you go in to his office!! read more

I'm not sure if the policy changed. I experienced the worst service ever. Called a few day ago to check with the doctor on the medication I was prescribed. The front office said if it's a question then just do a call in appointment that way I don't have to pay for a walk in fee. Today was the scheduled call in day and I did receive a call. This was another person from the front office that called. Rude attitude as well. First she ask for my name and then jumped to asking me for copay. I ask her what's the copay for and she tells me it's for using the doctor's time. So now I just take whatever the doctor prescribed me and if I have questions about the medication I need to pay? My copay is not expensive, I would've paid if they told me straight up on the phone call. Don't recommend me to do a call in because I don't have to pay if you are going to ask me to pay on the day. Dr.Andrew is good at what he does. But the front office is going to send alot of customers going somewhere else. read more

I went to the hospital today according to the appointment date, but the staff said that she did not make the appointment. The attitude was very bad and she didn't seem to want to solve it. As a seriously ill patient, I have been waiting for two weeks, but I can't see a doctor. Feeling terrible! I do not recommend this hospital. read more

Worst receptionist and doctor ever. Very disrespectful. Yelling and sighing to my wife. They did not even put effort to help her. We called BlueShield and it confirms that their service is very unprofessional and unreasonable. We are lucky to experience the worst OBGYN. At least we did not give a birth through him. I do not trust this doctor. Even though you live close to the office, I highly recommend to find better OBGYN. read more

Dr Yeh is very busy, and for good reason! He is very knowledgeable and experienced and efficient with his work. The amount of loyal patients going to him should be proof of the amazing work he does. He is so intricate and detailed with his surgeries and puts a lot of care into his work. You can tell from the incisions that it will heal very smoothly. Another bonus is that he speaks fluently 4 languages and he's always learning more (I think he speaks mandarin Spanish Japanese and maybe another language). I even saw him speaking Arabic to another patient during a visit and the girl looked so thankful! He's always been respectful to me and whenever you have questions he'll answer them in a way that is easy to understand. The front desk has been pretty helpful too and helped me figure out confusing insurance stuff! I've been to many different doctor offices, and there is always a wait everywhere. But I think a little wait is worth it for high quality care. read more

My wife and I visited this office in person once. The next interaction was a phone call, where the front office read us our test results and then proceeded to blindside us with a request for payment because "the doctor's services were already rendered". We were never told upfront that the phone call would come at a cost. We got into a verbal scuffle with Dr. Yeh over the phone afterwards where he berated us for payment because "his time is money". Don't support this business. It's purely motivated by greed and not about his patients or their well-being. read more

What a shame to the receptionist lady! Just as other reviews which complaining about her, Terrible experience. I had never ever experienced such rude manner from a lady who works for a clinic that supposed to help and treat women!!! Terrible. I never entered in this office but ended up by the appointment scheduling. With two appointment calls, This lady will make you feel you are making trouble for her and bothering her busy work. She is also picking patients and keep questioning you, which I totally don't understand. No matter how good the doctor is, enough. No one should be treated by this ridiculous attitude. Remember, girls should help girls. read more

Receptionist is very rude and disrespectful. I was calling to see if I can get an appointment and told me that they dont accept my insurance. So I contacted my insurance and they gave me a list of doctors and Dr Yeh was the 2nd one on the list. So I called back and she was told me you already called and I told you no. So I told her I contacted my insurance and they told me that Dr Yeh does accept my insurance. So she proceeded to tell me well you have to be 18 weeks pregnant that the office policy. And I told her well can I set up an appointment to see how far along I am . And she just said No, proceeds to tell me she's incharge and there no one else that can help me told me I was being difficult and hang up. read more

Dr. Yeh took care of me when I came in for a medical emergency, which ended up almost taking my life. Dr. Yeh was kind, caring, efficient and knew exactly how to intervene when I needed it most. Dr. Yeh saved my life and I am forever grateful for him being my doctor at the right place and right time. I highly recommend Dr. Yeh for any OBGYN needs. He will take care of you. read more

Dr Yeh is an incredibly kind and knowledgeable Doctor who is also patient and generous with his time. Highly recommend him.

I have say that this doctor Andrew Yeh is very recommended. He explained and takes your time answer all your questions. He is very caring for me. I had tramatic experience in my pregnancy but he was always with me every step of the way from the hardest situation all the way to my recovery. i wanna tell say I very strongly recommend him. Thank you again Andrew Yeh for everything you do for me. hopefully you're experience is as wonderful as mines read more

This place was very disappointing. I never got to meet the doctor, his staff were so rude and unprofessional. My wife and I arrived at his office to have a consultation to have an IUD removed, a Pap smear, and pregnancy health consult. We never made it past the 2nd door, the staff here were so rude and a class act of what NOT to be at a private practice. I called my PCP and asked for a second referral to a different facility, and a different physician altogether. One of THE ABSOLUTE WORST, experiences I've had at a private doctor's office. If you value your time, and your loved one's, seek care at another facility. read more

At first, I thought the doctor really cared and was experienced in my problem. After seeing a different specialist, I come to learn that he prescribed the wrong dosage for me as well as not prescribe a vital prescription to help with my condition. This made my situation worse and I was actually admitted to the ER days after. I also want to include that for all 3 of my appointments, I was called every single time prior to my appointment for a reschedule because the doctor was unavailable. I must either be really unlucky or they just don't prioritize their patients. read more

Worst experience Dr and staff show absolutely no interest tLiterally threw a picture of an ultrasound that didn't even look like a baby on the chair where my belongings were after a Pap smear. Left door open as I laid naked from my hip down while he left the room for something. So unprofessional and rude when I asked him if he'd give me medicine for my high blood pressure I developed while pregnant. "Hold on I only have two hands. Let me finish my ultrasound ". Never coming here again I barley saw him cause of Covid and the 2 times I did were the worst experiences with any Physician in my life. Out of my 8 months being pregnant. I seen him twice for less than 5 min and one appointment was canceled due to him having an emergency and just had a phone appointment later that day, Don't come here Today I told myself would be the last time I stepped foot in that doctors office . Cried while waiting for my prescription and he didn't even bother to ask if I was ok. read more

The service of the woman at the front desk is very poor, she is not up to standard at all . Her behavior is inappropriate for a front desk staff and I believe her attitude is not befitting of a person who works in healthcare. She was incredibly rude and unhelpful , that don't even know how to pay by looking the insurance card. I am very disappointed in the terrible customer service she provided andould like to file a complaint against her. read more

I was referral by my family doctor to make appointment with Dr Andrew Yeh office in Rowland Hts , I was so disappointed and shocked by the attitude of the receptionist or the girl answers the phone call , she was very rude and unhelpful , In fact , she even hanged off my call ! I feel very sorry for Dr Andrew, he had such worker working for him !! Maybe he don't really care that why she can still working there without any attitude improvement!! So disappointed I will definitely tell people who wants to see Dr Andrew!! They have very terrible reception or front desk!! read more

Reba was so rude. Wouldn't accept my PCP with self-referral information and was only concerned about collecting money. She told me several times my self-referral option was not allowed and the reason was she wants to make sure she can collect insurance money. Very off putting. read more

From my first appointment to my post op appointment, I had a wonderful experience with Dr. Yeh and his staff during my pregnancy. Appointments were quick and concise, and I love that I got to see baby at every check up because he did a scan every time. Dr. Yeh is very knowledgeable and answered all my first time mom questions with care. My baby was breech, so he had to perform a c-section. The surgery went so smoothly and the scar is barely noticeable -- and it's only been six weeks! read more

The old lady answered the phone in the front desk sounds like she menopause n have a very bad day lied to patient that doctor Andrew Yeh would only see woman @ least 20 weeks pregnancy for first visit, so I said ok I'm 14weeks right now so can I make appt for the future when I'm 20 weeks, the old receptionist lady said "no" wait till then 20 weeks then call back n make appt n hung up. May I ask anyone have heard of going to obygn the first visit is 20 weeks which is 5 months pregno. I really don't kno about the previous reviews said Dr Andrew yeh is kind and patient but to me I think this office if all about MONEY n they ONLY care about MONEY, they only wants patients insurance got money to pay their clinic more. Honestly if a doctors office is all about money I don't think even if you have the money should go to this doctor cuz doctor should have the mentality to helps patients n treated patients equally. After the money hungry menopause lady hung up the phone on me rudely I look up dr Andrew yeh reviews n I found some unfortunate first time pregnancy woman posted about dr Andrew yeh that he never gave her all the treatments n tests procedure on time but since it's her first time pregnancy so she didn't kno. I adviced even if u do have good insurance I'm pretty sure there are a lot of good doctors out there who is willing to helps patients instead just looking @ money like this doctor. read more

It is no exaggeration to say that the worst receptionist in the United States, the least professional obstetrician and gynecologist in Los Angeles! For the health of you and your baby, don't come to this doctor's clinic! read more

Andrew Yeh, DO - Don't come here ！！for your health and your baby's health! - Obstetricians & Gynecologists Near Me - Arcadia, California

I did not even get to see the Doctor. I called to ask about the services provided. The man on the phone was not able to provide any information because he didn't know the answer. He insisted I speak to the doctor on the phone. But then slipped in at the end that I have to pay a copay to talk to the doctor just to answer the question of "what services they provide." When I told him I would not pay the copay just to ask the question, he got aggravated and hung up on me. I told my main doctor group this and they will no longer refer Dr Andrew Yeh's offices to anyone who needs a referral. I'd understand if the employee is new and didn't know all the services provided by his office yet - but he didn't say that. He kept repeating I must speak to the doctor and I must pay my copay first. (I'm sorry, but my copay is over $100 and that costs more than my therapist for one hour) read more

I was referral to Dr. Yeh by family doctor for my 4th baby one years ago . The reason was I want to find one who was close to my home for convenience. For honest , Dr. Yeh was professional and high skills. However , his attitude and patience was not as well as my previous OB. Every time I visited I had to wait about 1 hours after the appointment time to go inside examination room, then wait for another half of hour to be able to see him, but only about 2 minutes for examination and without left time for me to ask questions, then he left the room with his internship students quickly. I felt I was not a live person, I was just part of procedure in their office. In additionally, the front receptionist and the nurse (old lady ) were rude and impatient when I have important questions that I had to ask them by phones , and they always said you didn't know how busy they were, then hung up. They were the worst health provider I had ever met. If you want to choose a professional doctor like robots I would recommend , but if you would like to be treated like a real person I don't recommend Dr. Yeh's office! read more

Very disappointing experience with the doctor and nurses. The nurses were rude and arrogant. I can't believe that I even have to go 2 times for the medicine and report just because of the doctor's procrastination. It's just a waste of my time and I would not recommend it to anyone who is planning to go to go this doctor. read more

On 5/12/23 (Friday) afternoon, I called Dr. Yeh, Andrew OBG office to reschedule my appointment. The front desk receptionist (who claimed to be the office manager) was very rude and had no patience while speaking to me. At first, I told her I need to reschedule my appointment and asked if there were any availability in the middle of July. She said the doctor is not available. Then I asked for availabilities at the end of July, to which she stated that the doctor is on vacation. When I asked for availabilities beginning of August or maybe middle of June, she responded that the doctor is on vacation from June as well. She immediately hung up on me when I asked her if the doctor is on vacation from middle of June until end of July and when he actually has time for an appointment. After few minutes, I called again from the same phone I used in the previous call and there was no answer, then I called the office with my cell phone and the same woman picked it up my call. I asked her why did she hang up on me and her response was that she was busy and immediately hung up on me for a second time without any other explanation. She was incredibly rude and unhelpful and I still have not been able to make any appointments. I am very disappointed in the terrible customer service she provided and would like to file a complaint against her. I unfortunately do not have her name and when Blue Shield agent called her she refused to divulge her name to them as well. Her behavior is inappropriate for a front desk staff and I believe her attitude is not befitting of a person who works in healthcare. Thank you for your consideration. read more

We call for inquiries and wanted to schedule at earliest convenience. One of the Chinese lady was extremely rude over the phone, very unprofessional. Nasty attitude is not the way to serve the customer. (Nov 17, 2020 -10:45AM) she needs more administrative training. Not qualified to be working in medical fields. read more

Dr Yeh is so kind and professional. I have constipation during pregnancy. And he give me a lot of helpful suggestions and medication. And he also explains to me the medication doesn't hurt the baby. Plus the nurses are very kind too. They took my blood pressure every time and share me some experiences about pregnancy. So glad to be one of the patient here. read more

If you can avoid this place, please do. The doctor cared about money more than your health. Long story short, The doctor wanted you to pay because he worried that insurance will not pay him or short him for no reason. read more

Dr Andrew yeh is an amazing doctor. I did my yearly check with him for so many years. This year he did my surgery. Before the surgery I had so many concerns and he helped me resolve all the problems. Very patient doctor! Nice service and good skills! read more

Today was my first time with Doctor Yeh. The staff was friendly, and I only waited a few minutes before they called me in. Dr Yeh was really nice and patient. He asked a lot of questions about my medical history, which I appreciate. I didn't feel rushed, he took his time explaining everything to me, and it made perfect sense. I am very pleased with my appointment today. Thank you! read more