I had a part with a filter that I have been unable to insert. Took it in for assistance. I was…read moregreeted immediately. Told them the problem and the gentleman took the part and filter and inserted. Then asked if I wanted to toss the packages. I liked that they focused on assisting me rather than trying to pry money from me.

Made a call for a service request over a week ago and never heard back after multiple follow ups…read more Will have to take my business elsewhere.

We have purchased many appliances from Hagedorn's over the years. The reason for returning is due…read moreto knowledge of the salespeople (Charles) and the dependable service. Shout out to Jimmy for the install of dishwasher today. Great attitude!

These fine folks have always been my go to for appliances. They are all courtious, helpful, priced…read moreright and more importantly typically have what i need in stock. Keep up they great work Chuck@DemcoAutomotive

We continue to return because they offer GREAT SERVICE AND CUSTOMER SERVICE and reliability…read more 20 years of experience with Lee & Jack This is real service ( not being ignored by Hagedorn or Roecker & Boerger, crap service from Lowes, Home Depot) Lee & Jack ARE SERVICE PEOPLE I recommend every time

This was my go-to for appliance purchases for years, however, we recently purchased an LG…read morewasher/dryer. The dryer needed to be set up to side vent, so I paid extra for them to do it. Well, they broke the side venting kit and left my dryer venting to the inside of the dryer itself! A huge fire hazard. As I was trying to connect it back myself I noticed quite a bit of lint, so I pulled the pipes out just to find that my new LG washer/dryer was a used model. Update: Lee & Jack's eventually agreed to replace the unit.

I have experience with all the Stihl dealers in the area, so I can speak from real experience! This…read moreis the quickest best service of any other dealer in the greater cincinnati area. They will have your equipment fixed in minutes to just a few days. Unlike other dealers have way to much else going on! They keep it small and simple and it keeps the repairs quick and great turn around! Highly recommended!

Hi, Stopped in today to drop off my steel blower to be tuned up which I have done every year for…read morethe last 20 yrs. When I was a young girl we always took our equipment here. This business has serviced our area for two generations. Always there to help. I also need to get my deck welded and they were more than ready to weld it for me. Support our community!

Had an AC issue overnight. Called when the office opened. Kelly found an available technician,…read morewho was here within one and a half hours of my initial call; diagnosed the problem; fixed it; and, was finished in 30 minutes. We've been Rusk clients for more than 40 years; and, their responsiveness and service simply cannot be matched. Can't imagine ever using another HVAC company.

We had interactions with several people over the course of a couple of weeks. Overall, a very good…read moreexperience. We'd recommend them for their professionalism, timeliness, and craftsmanship. Our Story... Our central air wasn't working so we called Rusk hoping to get a technician out to fix our issue.  Judy scheduled our appointment for the next day but called us back and advised that she could get us in that day if we were available.  We welcomed the earlier appointment.   They sent Brock (we think that was his name). He was very professional and pleasantly explained that we likely needed a new unit.  He was empathetic and set the tone for a positive experience.  Enter Steve Morrison.. Steve was extremely knowledgeable, personable, and went the extra mile in surveying our entire home (how many windows, how tall the ceilings are, etc.) to determine the best system for us.  His quote arrived shortly after our interaction and when we posed questions, he responded almost immediately.  We landed on agreeable terms and Steve advised that he'd get our equipment ordered and someone would call us to schedule. Three days later we got a call to begin our installation on the next day.  We were in the midst of a string of hot humid days so we were pleased that they worked us in so quickly during a time of peak demand.  Steve #2 arrived at 7:30 on Friday morning.  He worked quickly and methodically.  He ran into road blocks, and worked his way through.  He provided helpful updates, and answered questions with ease.  Steve went above and beyond to care for our home in a way that we admired. Shoe covers, tarps, all without prompting. We really appreciated his diligence in this area. When it was apparent that he might not complete the job by the end of day, Steve pushed through to make sure our weekend would not be miserably hot and sticky.  As he prepared to leave he provided instructions for the operation of the unit until Monday, outlined the tasks he planned to complete on Monday, and asked if 7:30 was a good start time.  We expected to see him on Monday at 7:30.  We had a great weekend in our newly cooled home.  We prepared to welcome Steve at 7:30 on Monday... our workdays began to ramp up and we lost track of time.  We got a call just after 1:00pm and the scheduler asked if he could send someone over at that time.  I explained that we were expecting Steve that morning and he advised that Steve likely didn't know his schedule... this was the first interaction that was contrary to our expectations. Nick arrived shortly after.  Like everyone we'd interacted with, Nick was very pleasant.  My husband asked questions about the tasks Steve identified on Friday.  Nick was eager to continue the installation to our satisfaction, but there were a couple of notes missing in the transition.  He didn't know to secure the unit to the brackets, which was pretty important in our opinion and left fewer filters than previously expressed. We called the office to inquire about the transition and Steve Morrison came back out to ensure that everything was done correctly, and according to Rusk standard. We really appreciated the reassurance. Nobody likes to pay handsomely for unexpected replacement costs, but we feel good about our experience, and the new relationship we've formed with Rusk.

I had called Cowboy Cody to have my refrigerator repaired. He said he doesn't work on Samsung…read morerefrigerators and told me to call The Appliance Guy. Todd came out the same day and had my refrigerator working again the next afternoon.

Return calls to let customers know if he can repair the appliance in question. Never return my callread more

Jim Henninger is the ONLY man we will ever allow to work on our family treasures! We could not be…read morehappier with his restoration work. My wife actually thought the table was beyond repair, but after Jim was finished she was almost brought to tears. Thanks much Jim