So, my Mom lives in the area and I used to buy cigarettes here regularly when I visited her. I recently started using a cigarette machine and came here to buy some pipe tobacco. I asked for ANY input or recommendation for tube-cut rolling tobacco... Nothing. All the main guy (who is always and has been there for 10 years) could stammer out is "good price, good quality" so I don't care that much and just bought a 6oz bag of 'Gambler'. I used it for about 2 weeks and then found a Manufactures' COUPON EXPIRED 12/31/2013!!! That means the bag has been Inventory since 2012! It is AT LEAST 5 YEARS OLD!!! So I was pretty annoyed that they would not rotate Inventory and just sell a 5-year-old bag of tobacco! Even in a sealed bag, that is NOT fresh or acceptable to pay for. I went in with my RECIEPT, the coupon and the remaining tobacco to complain and either get my $ back, or exchange it for something of equal value, or speak with a Manager... SOMETHING! I explained very calmly and with easy-to-understand English that I would like to speak with a Manager or have her phone the Manager to ask how to proceed with GIVING ME MY MONEY BACK. ( I have no problem if you can't speak much English, but you NEED to speak enough to make rational sense in a business when confronted with a SERIOUS business decision! Especially to avoid situations like this!) She wouldn't speak, or would just say "no manager, no call, not available" and I continued to explain that this is not an acceptable product, I want to be reimbursed with another product or my money back, and that there MUST be someone she can contact. What if the store we're robbed, or flooded, or on fire... Who would you notify??? Then the Manager SONNY(who claimed he is not the Manager and was in back listening) came from the back and got belligerently angry & offended that I wanted to simply speak with a manager about 5 year old product. He claimed I was a racist (haha) and was being threatening. I pointed out this is ALL ON CAMERA and I have done nothing aggressive or threatening or RACIST in any way!!! He got even angrier and more unprofessional as I pointed out his own Racism and his lack of Business accumen. I pointed out that the way he has handled the situation & the ensuing problem he will have when I review his business based on this interaction. And wow, I have never seen someone get so angry and nervous at the same time... He realized he was going to get this Review. So... Do not go here. Ever. read more

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There is a first and last time for everything My visit on thursday nov 13 2014 was BOTH I AM ANGRY i went to pay for my smokes It was s buck more than the dude behind counter quoted me Why i asked He forgot to mention the dollar charge for using my debit card Wtf If he told me ahead of time i would have paid cash Hoax man Right on the receipt says no returns Dont waste your time Discount Is a joke Isnt there a law about telling customer ahead of time about fees BEFOREHAND so they can decide if the extra buck is really worth it ? He stole my dollar Which means i didnt get a discount at all FML read more

SAVE YOUR MONEY!!!!!!!!!!!!!!!! DO NOT GO HERE. PLENTY OF OTHER STORES AROUND THE AREA........ I am a reasonable person and do not normally leave reviews. Purchased a vape and charger (which did not come in any sort of packaging) for $30. I did not properly look over the merchandise before leaving the store because I felt urgency from the line behind me and needing to be elsewhere. Came back 3 hours later because as i attempted to charge the vape, noticed a small centimeter hole in the plastic as if it were melted and the vape did not and will not charge... even buying a charger from a different store... the vape is still useless. The Tinniest apple charger did not burn a hole in the plastic of the charger in 3 hours. Essentially, I believe this employee tried to sell me faulty products because he noticed the urgency in my body language. When coming back to the store and pointing out the hole, immediately it was my fault, the employee refused to plug the charger and vape in so we BOTH could see the Exactly same light sequence he showed me as i left the store the first time... JUST BEWARE. THIS STORE DOES NOT GIVE A SHIT ABOUT ITS CUSTOMERS. FULLY CHECK THE PRODUCTS YOU BUY FROM THIS STORE. read more

Alex is his name, worked with me by understanding my vape problems. He quickly fixed the issue providing a great service with patience! I left happy and grateful . read more

BEWARE, HORRIBLE PLACE, HORRIBLE SERVICE!!! I bought a vape battery on Friday & it didn't work. I took it back on Monday and they wouldn't exchange it, I'm out 27.00!! The guy immediately got defensive & basically blamed me. Apparently, this particular charger has to be charged for 2 hours when it's new, or it won't work ever! The lady that sold it to me did not share this tidbit when she took my $27.00, but he told me EVERYONE knows they have to charge it. I told him that's not a fair statement. Hell, this is the 1st battery I've ever bought that didn't already have a little charge on it . The package didn't even mention the 2 hour charging instructions. You would think with the specific instructions, they would tell you. Nope, they just wanted my $27.00. However, he did offer to give me 50% off, if I buy something else. Ha!!!!!! Why would I give these crooks more money!?!? Smh. read more

Sooo the front desk guy is super rude. I asked simple questions about cigars and he straight up said no one asks weird questions people get what they need and leave. I was like wow, well I was just asking questions for a present I don't smoke. He was still rude and not helpful. read more

I bought a vape there today, come home, put it together, doesn't work. Immediately I take it back. The guy working calls the manager. Won't refund nor exchange it. I just spent almost $100 in that place and can't do anything but tell me to try returning it through the manufacturer. Screw this place! If I could give 0 stars, I would. read more

HORRIBLE CUSTOMER SERVICE!! Please don't give these Thieves your hard earned money. We had a friend who passed away and was a loyal customer for over 15 years. She bought in bulk. She purchased the cigarettes on the 15th and they will not even give partial credit, store credit or refund. Not to mention the man on the phone was a complete a$$. read more

I love cigars! Decent sized walk-in humidor with a good variety. The best part is the price! You'll find the good stuff here for the lower end of market value. read more

This store has great customer service and managment compare to other tobacco stores. I have been a smoker for the past 15 years and I can personally guarantee that this store has a wide variety of tobacco accesories and products. If they don't have it, you just have to let them know what u need and they will get it for you. read more