The pharmacists here are amazing. Everyone treat you like family. The lines can be long and they…read moreget you through very fast. I had an emergency prescription. They filled it immediately and I only waited 15 minutes. Staff associate are so loving to their customers service is world class for the demanding new customers to move in to the over crowded over populated Beverly Grove neighborhood l grew up n now everyone lives here from all over the world this is my personal favorite staff , all of they go up & beyond especially Mr Pouya , Josephine, Ciera, they found my prescription immediately saving my life that's what they deal with everyday everyones emergencies with so much kindness it was a staff effort they are doing so many jobs @ once rotating continuously without ever taking a break. I was so excited when I received my medication that I had given. Ms Favnaz the cash I didn't realize I had paid her already I pulled out another $20 to repay her again and she mentioned to me that I had already paid her twice. She is a major asset of honesty 24/7 an Angel, There is not a better place in Los Angeles that serves customers so fantastic congratulations management and the fact that they're overworked, they should be recognized team effort I found at most of the CVS. They're just extraordinary people. Thanks for saving my life today and also not overcharging me wishing you the best new year coming up. Thank you all for always making mine remarkable & saving my life

The worst pharmacy on earth…read more You provide medicine to sick people. The automated voice system is enough to drive any person insane. The workers at the pharmacy itself are generally clueless and completely incompetent. All you're doing is ensuring your customers are as annoyed as possible every time they come in. It must make for a miserable experience for every one. Just provide better service. Add an option to simple skip the automated system and at least just go straight to leaving a voicemail for the pharmacy to call back from.

The people at the pharmacy are very nice and the only reason I go to this CVS. Want to buy…read moresomething? Good luck, everything you try to get is locked up. So then you press the button above the locked case and wait around for an employee to unlock it which they may or may not do depending on how busy and understaffed the store is. Finally, you get your item, only to walk a few rows over and realize another thing you want is also locked up. I wanted to buy four things tonight, and three of them were in three separate locked cases in three separate aisles. What a pain!

For over THREE YEARS I was charged $130 for medication that should have been around $30 using the…read moreCVS app barcode discount. Other CVS locations scan it. This location refused. Every. Single. Time. Employees told me they "don't use the app discount," which is completely inconsistent with other CVS stores. I later confirmed with other locations that the barcode should absolutely be accepted. A manager acknowledged the issue and promised reimbursement. I'm still waiting. This isn't just about money it's about integrity. Patients should not have to argue for valid discounts or be forced to overpay for essential medication. Check your receipts. If you use the CVS app, make sure your barcode is being scanned and honored. Transparency matters. Accountability matters. Do better.

I have used other CVS pharmacies before without any issues. I recently switched to this location…read morebecause it is closer to my home. However, despite there being no line, I have had to wait at least 10 minutes each time. Additionally, they have not received my prescriptions from my doctor's office, causing me to visit twice already, which has been a waste of my time. Due to these ongoing issues, I have decided to transfer my prescriptions to another pharmacy.

I stopped to buy some moisturizers and paid but forgot my stuff at the self check out! LOL…read moreThank you Patrick for saving it for me overnight Patrick

This review is for the Pharmacy -- I have lived in multiple cities and used various CVS Pharmacies…read morethroughout LA, and this by far THE WORST pharmacy I have ever tried to fill a prescription at. There are always angry customers who have problems here, so I know it's not just me. Yesterday I had to call twice to fill a prescription and both times I was told it would be ready within an hour. I never received a text that it was filled or ready, so I had to wait until this morning when they opened to call again and check on it. They then told me they don't have the medication in stock, even though TWO people told me the day prior that they had it and that it would be filled within the hour. How is that acceptable?!?! I could have spent my time trying to fill it elsewhere instead of waiting for them to fill it like they said that they would, so I lost an entire day of waiting for nothing. The people who work here are incompetent, lazy and do not care. I am now out of my medication and had to scramble and literally spend more than an hour and a half trying to get it filled elsewhere. Additionally, I had to call this CVS 4x before I was able to talk to someone. I went through their automated system each time, then was on hold waiting for someone to answer, and each time about 4 minutes after being on hold it would hang up and disconnect the call. Like what??? I will never try to fill any prescription here again. Do not waste your time and get burned by these incompetent people. Literally any other CVS is better than this one.

Connected to the Beverly Connection, it's very central and close to the Beverly Center on the…read morecorner of La Cienega and Beverly with a lovely storefront. But there's issues. * Transients. Okay, nothing the store can do. * Parking. Crazy at times. A mixture of tight spaces, and people that can't drive create a big backup to the one exit. * Lighting. So dim. * Large store, with a unseen back wing for the pharmacy. Strange setup. So overall, it's okay, why not just go 1 floor up to Target? A much better experience.

Amazing pharmacy , the owners and workers are extreamly nice . Highly recommend they have…read moreeverything love this place . Thank you

After using an impersonal national store for years. My doctor suggested West Knoll. I was amazed at…read morethe personal experience and being able to call or text directly with my pharmacist. Unheard of. No phone tree, no hassle. And Easy DELIVERY same day. I highly recommend Tamir at West Knoll. It feels like being back in a small town where everyone knows each other - like a Hallmark movie!!

Ms Patty in the photo area : I had the best experience ever…read moreI needed to go to a photography lab instead I tried Walgreens Patty the cashier was there with a beautiful smile, She assisted me in copying duplicating some photos and she offered a discount based on the coupons. The pictures came out outstanding. She was extremely helpful and very patient and letting me decide what size I could have in addition to the photograph, letting me know that it wasn't very clear she wouldn't suggest certain sizes. She was extremely professional kind the whole staff, including the manager was great today. I've been going to this Walgreens, which has been in the neighborhood forever off of wilshire and Hauser Bl. wonderful staff thank you so much for being so wonderful and kind and I really appreciate all your work and your help today truly appreciate you , Thank you so much Patty for being outstanding in customer service & your extreme patience & kindness,

These people are the worst. I called to let them know I was picking up my medication today because…read moreBOTH my app and voicemail said it would be on hold until tomorrow. Jazmin hung up on me the first time. I called back and suddenly she tells me they "don't have my medication." So what happened to it? Because my app literally showed it was READY for pickup at that location. I even have screenshots to prove it. Funny how now they're acting like they never called me and never had it in stock. Gaslighting at its finest. I've been waiting an entire month for this medication. When they finally called, I was out of town, but I still contacted them BEFORE the hold date expired. Now magically it's gone? And they already told me before that if people don't pick up certain medications fast enough, they give them to their "regulars." So now I'm left without my medication because Jazmin says so? That's ridiculous. Don't call patients and tell them their prescription is ready if you're just going to give it away and pretend it never existed. I have screenshots, voicemail proof, and the app history. This is beyond unprofessional. THE WORST because them giving my medication to another person, I have to suffer ? NO this is horrible I don't know what kind of business are doing opening my medication to give to some one else.

Good location. Ample parking. Very well lit. organized & clean. Staff are friendly! My only…read morecomplaint is it's very difficult to reach the pharmacy. When you leave a message, they never call back and it's hard to get anyone on the phone. Other than that, I recommend.

Get a security guard and push your vagrants and unhoused peoples at least 20 feet from your front…read moredoor. why they make customers literally step over the homeless to enter the store is an unmitigated mystery of failed retail establishments. Or close up shop and let a more responsible business serve the community. Also the pharmacy line is always 45-60 mins long and though there's 3 registers, there's only ever one clerk. Maybe the other 2 gave up when they couldn't get in on account of the vagrancy at the entrance.

so friendly and fast! I love it. Syd's is like a small town Pharmacy right here in LA.read more

I always prefer to do business with small mom and pop businesses. I feel the service you get is…read morealways above and beyond. I have my prescriptions filled here and I really appreciate that they offer free delivery.

I like this CVS. It's easy access. It feels orderly. I received good customer service at this…read morelocation. This evening Julie assisted me and I was in and out in an expedited manner. The security guard was also very helpful.

This store had exactly what we came in for!…read more The store was clean and the staff was friendly and helpful. I recommend this location!

Been in multiple times over the years; just gotten good service maybe sometimes it's also how we…read moreact as a customer as well! I also take things with a grain of salt with people that just have negative experiences anywhere. Or mostly negative and very few good scores and they're just always complaining in their reviews . Sure, I'll find locations that maybe this or that but it's not gonna zing my whole score from the overall stop in and then places that are super bad. I don't put energy into it (I might give it another chance I just might not go back )unless it's just so terrible then I'll do a review, but that doesn't happen too often Recent trip here I misplaced my receipt. I'm pretty sure it was this location, but I stopped in the other day for a snack. Good 99 cent snacks! Francisco is super friendly and make stopping in getting something fun! Right it's not just not how well the stock is in the store or The prices or the parking or the cleanliness. It's also the customer experience. Thanks

Troubled staff, unstaisfactory customer relations, shelf sales never matches stock on shelves…read more Rude, incompetent. I've been there 1/2 a dozen times and spent $. There are too many problems to get into . The WLA staff is friendly, helpful, polite and I never had a problem. This location should be closed or the entire staff should be changed and taught how to be customer service oriented.