the staff at the pharmacy has always been friendly with me. I've known two of them from their Flagship store. carlos has always been helpful and even got me in for a Covid vaccine when Covid first began and everyone was booked and turned me away. I told him what happened and he got me in that day. He's been helpful to me ever since read more

Been coming to this Walgreens for 4+ years and, honestly, have just gotten sick of the recurring problems with getting medication filled... the same medication that has been filled for 4+ years, YET AGAIN, has the spouse's doctor saying they sent the medication over not once, not twice, but three times over the past 10 days. Walgreens claims they never received it...despite sending us text messages that they received a refill request. Called them four times, every time (excluding today) the person answering the phone couldn't give the tiniest of care to help solve the issue -- "we don't have it, call your doctor". It got so bad that our doctor was about to call on our behalf when I, instead, finally just called around and found a local pharmacy that received the prescription, called us about 20 minutes later, and had it filled and ready to go in about 10 minutes after that. 30 minutes, start to finish, no hassle, no rude staff, no endless stress wondering if you'll be running into the same recurring problems time and time again. This is the same Walgreens where we had to actually have the INSURANCE COMPANY call to tell them to fill... drumroll... the exact same prescription we're having trouble with again. Just so sick of it. If this is how this location continues to do business, I suspect they'll get themselves roped into the latest round of Walgreen's shutters. read more

Another pharmacy that is understaffed and doesn't care about their customers time. I've literally tried to get my medicine here for days and it'll be an hour when you're waiting in a line of four people. I highly recommend that you never go here and you get your medicine ordered from alto or Capsule. We should boycott places like this that waste our time never fix their problems. From now on, I would never let any family members or friends that I care about come to a place like this. read more

Walgreens - A line of four people that'll take about 45 minutes to an hour to get through. PLEASE DO NOT COME HERE!!! - Drugstores Near Me - Los Angeles, California

Been in multiple times over the years; just gotten good service maybe sometimes it's also how we act as a customer as well! I also take things with a grain of salt with people that just have negative experiences anywhere. Or mostly negative and very few good scores and they're just always complaining in their reviews . Sure, I'll find locations that maybe this or that but it's not gonna zing my whole score from the overall stop in and then places that are super bad. I don't put energy into it (I might give it another chance I just might not go back )unless it's just so terrible then I'll do a review, but that doesn't happen too often Recent trip here I misplaced my receipt. I'm pretty sure it was this location, but I stopped in the other day for a snack. Good 99 cent snacks! Francisco is super friendly and make stopping in getting something fun! Right it's not just not how well the stock is in the store or The prices or the parking or the cleanliness. It's also the customer experience. Thanks read more

This pharmacy is like a chicken with its head cut off.... I've been on hold for 30 minutes now. They just pick up the phone and put you back on hold.... Last time I was there it was all a mess and took over an hour to get my medication. ( so funny enough I guess I never posted this a month or 2 back ) well here I am in the exact situation. Maybe if you answered the phone for even a second, to just inform ppl hey it's going to be 10 minutes instead of picking up the phone and putting it right back on hold without saying anything.... This is a terrible pharmacy read more

Today at the what I call the crazy store, 4/5/2026 at approximately 10:30 -11 am at the pharmacy area This is the worst Walgreens in America today. There was an Asian male pharmacist who seemed to be in his mid- to late 30s (5/6 120 lbs) who actually did not listen. He spoke with broken English, and there was a younger Caucasian man, early to mid-20s 5/7 125 lbs, who acted more like a juvenile delinquent who actually looked like shaggy from the scooby-doo cartoons, who also perpetuated systemic racism towards people of color and microaggressions towards members of the LGBTQ community. read more

After 20 years with Walgreens. Town avenue And foothill. My husband and I could not handle the nasty and incompetent and lack of manners from staff We are with cvs now. They are not perfect. But they treat us like we should and try to help when there is a problem. We have included Good Rx Apply for it. They cover when regular insurance doesn't. Move to a better pharmacy read more

I really appreciate the pharmacists knowledge and the pharmacy overall. Everyone is very friendly and the wait is never very long. I highly recommend! read more

Troubled staff, unstaisfactory customer relations, shelf sales never matches stock on shelves. Rude, incompetent. I've been there 1/2 a dozen times and spent $. There are too many problems to get into . The WLA staff is friendly, helpful, polite and I never had a problem. This location should be closed or the entire staff should be changed and taught how to be customer service oriented. read more

we were forced to use Walgreens when Rite closed. The experience has been a nightmare from waiting in line 30 minutes to pick up a prescription or ordering a delivery that never ago up. Tge Walgreens app is also dysfunctional and never updates when prescriptions are ready. I would never recommend anyone use Walgreens unless you want to get aggravated read more

The wait and the pharmacy is always so long. I've currently been in line for over 10 minutes and there is one other person ahead of me. They are only using one register even though there are at least 5 people working. While waiting the line has already grown to at least 4 people behind me. This store, particularly the pharmacy, needs to get its act together! read more

Been standing in line at the pharmacy for about 20 minutes. There's no one else in line. they see me here. I can see them look up and looking at me. Yet not one person asked if I needed help. Wait for another five minutes and finally was able to pick up my medication. Oh and if you want them to transfer your script to a diffrent Pharmacy, just call your doctor and ask them to fax over your prescription to the new pharmacy. They're totally difficult to work with and they'll ask you to call the other pharmacy to do the transfer. But the other pharmacy also has a hard time working with them so it just goes around in circles. Don't waste your time here read more

I've been impressed by how personal employees are at this store - despite it's being part of a chain. They even called me last week because they thought I hadn't received instructions on how to take a medication. read more

I live right next to this store but would rather sit in traffic and drive further to somewhere else, anywhere else rather than coming here. Everything is locked away and you have to wait 10 minutes for a clerk to come open it up for you. If you need toothpaste, deodorant, nails, and mouthwash that means standing there waiting for them to get their shit together and open up the lock. Their pharmacy just forgot to refill my meds the first month my doctor sent them there. They just dropped the ball and left me without meds. Literally a shit store with shit employees. Never again. read more

I used to work there like a student worker but I liked the store when there was 2 crazy people they handled it so well

I attempted to get a prescription filled for a common medicine. They said they could only give me 5 pills and I would have to come back the next day for the rest. I had a coupon for a discount for the 30 pills but they wouldn't honor it because of the backorder. I had to pay regular price for the 5 pills then pay regular price again for the rest. They actually had 19 pills but would only let me have 5. All this back-and-forth took a good half hour. I ended up leaving without the medicine. Also, they had 5 people working on prescriptions and only 1 handing the window, although there were 2 windows. There was a line of 6 customers who are probably still waiting to pick up their meds. They weren't particularly friendly to anyone and horribly inefficient. I'm never doing business with them again. read more

This Pharmacy is by far the worst I've ever encountered. The staff from top to bottom, pharmacists and pharmacy clerks are so incompetent and the system has failed repeatedly. I was texted and by emails several times notifying me the Rx is ready for pick up, which I repeatedly replied I would pick up before the deadline. After waiting in line just for pick up for almost 30 min. (the staff were working like chickens with the heads cut off, either the customer's Rx was misplaced or not filled all together), shockingly I was told the Rx was not filled. Upon showing all the texts and emails to the Pharmacist, instead of apologizing, she became defensive and has the nerve to scroll to the very first text and opened the link that said my Rx was in process. That was preceding all the notifications that the Rx was ready for pick up. Prior to this incident, I had a pain medication called in, upon waiting and called, the pharmacist simply told me that he was just filling in for the day and I have to call back the next day. This kind of poor record keeping and irresponsibility are pathetic. Then I was told they were waiting for my doctor's treatment plan and have never followed up with it or notified me. It took numerous phone calls and over a week to get my pain medicine. So many poor reviews on here were not a coincidence. I switched to this Pharmacy only because Rite Aid was closed. This Pharmacy is a joke, I will never set foot on this shameful business ever in my life. read more

I don't understand how all of this has gotten so bad. Pharmacists are now gods in their own minds so getting a prescription filled is hell. I've read other reviews and yes, they will not talk to you while you're first in line standing there. There's no hello, I'll be right with you, or anything. There is ONE, this lovely pharmacist lady; she's tall, thin and blonde and she's always wonderful. She's a pharmacist that cares. Everyone else?... So unprofessional, so rude, also look a little confused or angry. If you have medication that you need to survive know this, you will die if your prescription is sent to this Walgreens. read more

Awful experience I waited for 30 min on the phone To ask a question to the pharmacist and got hung up on.

Rudest pharmacy I've ever dealt. They sent me an email there was an issue with my insurance and when I called to check on it I was hung up on. I called back and the pharmacist got snippy with me and said "there's no issue with your prescription. I don't know what you're talking about!" Um ok. I didn't make it up that I got an email from you. They also don't adhere to their own hours. They are supposed to be closed for lunch between 1:30-2pm. It's 2:25 and no one is here. There's a HUGE line of people waiting and nobody here to help. In terms of the store itself, every single item is marked up by at least $1 or $2 more than Target or Ralph's. Wanted to get some candy as a gift but I noticed they were selling a bag of Nerds Gummy Clusters for $6.99. I literally paid $3.99 at Ralph's on Sunday for the exact same thing. Don't shop here for anything if you can avoid it. read more

This store is not only dirty and often out of stock on ad items on the second day of the ad. This store needs a staff who is able to scan their outs on the shelves. Stop hanging out in different parts of the store gossiping about other staff members and do their job. Lack of leadership in this store. Staff needs to use their time at work actually working The female who stated her name is Kelly. Very unprofessional & rude. Poor customer service and lacks respect. Her attitude needs improvement. I just needed a simple & quick answer to a question she should of known the answer to but didn't. Online orders in this store is most likely out of stock on the SECOND day of the ad. Someone isn't doing their job. Don't pay with Apple Pay with your online pickup order especially if an item is out of stock. It takes a week to get your money back on the out of stock item. I'm not saying to stop shopping at Walgreens just don't shop at this one. read more

Very efficient and helpful pharmacy staff. I had some concerns over a new medication and they coached me through everything. They also offered some tips with other complimentary products. Thank you! read more

Terrible service from the pharmacy. You have to chase them down for prescriptions and they are quite rude on the phone when you call. They pretend like they are doing you a favor. Have to call multiple times to finally get anywhere with them. Not nearly this difficult anywhere else. read more

For the Hollywood area, this is my favorite location. Not a very large location but they always seem to have everything I need! The team encourages customer stories mobile app to save money and who doesn't like that! The team appears to be mostly women but they are knowledgeable! RX team works hard and I know this isn't an easy business but they know me by name and I always leave them receipt reviews to make sure they get recognized. read more

Walgreens - Friendliest Staff!! - Drugstores Near Me - Los Angeles, California

I had to return some cough syrup that was faulty and I was the cashier and manager provided me with the grace and kindness to do so. These things are usually not returnable. I appreciated the customer service I received. And the security guard was welcoming and kind too. The professionalism all around was great. read more

Life lesson; ALWAYS go to CVS first. I work every day during pharmacy hours and today was a miracle i got off early, so i rushed to this Walgreens location near my work at 5pm to walk in for a vaccination. The vaccinator said they close at 7p but stop vaccinating at 5:30, so for me to "hang out in the store til 5:30 and he'll see if there is an extra vaccine." I wait and at 5:30 he told that he wouldnt vaccinate me because "he doesnt want to waste an unopened vial since they contain 5 doses and its just me who needs one." WTF?? This is so morally unethical and im sure illegal (gonna report it and follow up with this) to refuse to vaccinate someone in the height of a pandemic. And of course this wasted time made me miss my opportunity to get vaccinated at CVS during my small free window of time. Ps attached is a photo from the store of their hours in case anyone else is having trouble getting vaccinated while working full time (i tried to walk in yesterday evening). They are also unavailable on the phone to confirm availability for walk ins or even vaccination hours. What a joke! read more

Walgreens - a closed sign for the pharmacy hours - Drugstores Near Me - Los Angeles, California

THIS IS THE THIRD DAY IN A ROW THAT I HAVE CALLED WALGREENS at Santa Monica and Highland in Los Angeles to RETURN A CALL that I received on Thursday. I immediately got a menu ~ and none of the options pertained to my question. I was put on hold and told "someone would be with me shortly" and after waiting 7 minutes the hold was stopped and some dreadful music began to play and after 5 minutes of listening a recording came on saying "WE ARE EXPERIENCING SYSTEM PROBLEMS. CALL BACK AT A LATER TIME.' Walgreens could have told me UP FRONT that they were experiencing system problems which would have saved me 2 days of waiting on the phone for however long Walgreens felt it was ok for their employees not to do what they were hired to do which is TAKE CARE OF THEIR CUSTOMERS! THEY ARE DOING A LOUSY JOB!. read more

Dale's staff forgot to send my HiV mediation to Walgreens and after trying to get my medication through several calls, Josh in Dale's office simply said to calm down and "my bad". Fucking absurd. read more

Made an appt online for a Covid booster & flu shot. I asked to check in at the pharmacy & they said to scan a QR code to check in, which I did. I received a text confirming that I was checked in. I sat waiting for the nurse for 30 minutes right by the pharmacy where no one else was waiting for a shot...and no one came out to engage in any way about wait times. Finally at 30 min & put myself in the "consult" line for attention & asked what was going on? Pharmacy employee confirmed I had checked in but left my station to help someone else in a different line without saying she was coming back in a minute or someone else was coming to address the issue. Terrible. Awful customer service, I had no answers so I just left. read more

I wouldn't use this pharmacy is the worse I was waiting for 10 day for a medication and they never really give it to me! Go somewhere else safe your self a headache!! read more

The rudest pharmacy staff on the planet. I called about my prescription and the pharmacist talked over me the whole call. I tried being patient and ask simple questions when I was hung up on. I went to the pharmacy to ask the questions I needed to report to my doctor. After waiting at the window and not being acknowledge for over 10 min. The pharmacist said to me "you people" always have an attitude which was racist!!! At this point I was frustrated and felt very disrespected. We got into an argument after the staff repeatedly patronized me. read more

Terrible service from ever person who works there. They don't even look up when talking. Poor quality of items. Trash all around. read more

This guy named CARLOS at the pharmacy is a miserable little man who h8s his life and takes it out on everyone. He has screwed up a replacement pack for my medication. He used my refill for it. It is supposed to be separate from that. This is a free replacement. He has no clue what he's talking about. Talks over women as well- giving severe misogynist energy. I dealt a fighting this for a week. Oh he also refused to allow me to speak to an actual pharmacist on the telephone. Legit said no . You guys, call Walgreens customer service and report him. I see several other reviews here about this guy too. I also said "you gotta let me talk buddy." Instead of apologizing for doing so he freaked out and lost his mind over me saying buddy." Really weird. Start reporting him. He doesn't deserve this job if cannot properly engage with people. It's mind blowing . read more

The pharmacist is whack 100% there was an issue with my doctors prescription and they couldn't fill it for me. When I tried to ask her (mind you after having oral surgery) she speaks over me and down to me as if I'm a drug addict. People in pain have little to no patience to tolerate being treated as such and as a pharmacist she should be versed with that knowledge. When I let her know I had a legit question to ask about over the counter solutions she said she needs to finish a call she had on hold and walks away. How is she a pharmacist with zero compassion for people who are living with pain?! I did speak to the manager and she was very sweet but the pharmacist rude. read more

The absolute worst pharmacists I've dealt with in my entire life. Either they are incompetent or their computer system is in dire need of an overhaul. However, you can't fix stupid. I have attempted to pick up a prescription three times now. The lines were long the first two times, and while I was first in line the third time around, I was kept waiting 15 minutes, give or take, while my ride was parked outside the building. I'd told him I'd be in and out. The drama with another customer had yet to come to a conclusion, and I waited for the lady behind the counter to figure out what the issue was with his prescription. When she finally got to me, she said there was no prescription waiting to be picked up. The automated system notified me it was ready but apparently, it was not. I was livid and left because I could not keep my ride waiting any longer. Today I called to find out if my doctor transferred my prescription to another pharmacy and was told it has been ready to pick up since the 5th. If I had not called, I would have had to call it in once again for them to refill it. I'm done with this people and using another pharmacy. The best one is LeDoux which is not as close but at least my sanity will be kept intact. read more

They say patience is a virtue. Well, I'm all out of patience with this pharmacy. My insurance cruelly forced me away from Rite-Aid to Walgreens. Since this is closest to my home, I'm now in the chaotic clutches of this pathetic excuse of a pharmacy. Every month it's the same drill. I call to say I'm out of my Xanax and they need to *manually* fax my doctor for a refill. Every month I get pharmacist asst. Lindsay on the line who smugly informs me, "we don't manually fax prescription refill requests." "But you do," I tell her once a month. "I've been coming here for years." "Uh, no we don't," she sneers, once a month. "Go ask the pharmacist, she'll tell you that you do." I'm put on hold for 10 minutes, after which Miss Lindsay comes back on the line and huffs that they'll do it "this once" for me. Like it's some grandiose favor. Today I lost all virtuous patience with this chick. Insanity is repetition. After asking to speak to the pharmacist, I told her I just couldn't get on the hamster wheel with this BS anymore. Pharmacist has told me before she'd speak to her. Guess Lindsay just keeps skipping those 'we-DO-manual-faxes' classes. After spending 20 minutes on the phone with Lindsay every month, going through the same "uh, we don't DO manual faxes" routine, I need 5 freaking Xanaxes. Sweet Jesus, take the wheel. read more

staff is overall friendly here . I am a local . I am quite a regular clean in the inside . There is a lot of entitle rude people that come in the store . Yes customers you guys truly need to protect your staff better . My son and I come in here . Goes always above and beyond read more

Walgreens - a woman walking down a street - Drugstores Near Me - Los Angeles, California

Says they open at 8, but worker stood at the door and said he's not letting anyone in for another 20 minutes past 8am ?

Very bade and rude customer service... one lady named call Kelly.. she is very rude and no customer service... no smile shouting to customers.. I think she need a training for customer service.. pharmacy workers are very good.. they are very nice and helpful... read more

Walgreens - Please - Drugstores Near Me - Los Angeles, California

The pharmacists here are super rude and combative every time I have tried to use this location, the employees seem fine but of course have no control over the arrogant pharmacists. I had been avoiding this place because during my prior experience last year the younger male pharmacist refused to approach the counter for my consultation and instead insisted we shout back and forth about my private sensitive medications in front of a crowd of 10 people (every time I have been here there is a wait and a line, very poor staffing organization) and got pissy when I wanted him to approach for privacy which he didn't really do, so I hadn't been back here. I decided to give them a chance this week, as I needed to fill a steroid prescription for my dog with a brain tumor, meaning if she misses a dose she deteriorates a lot. I had been filling at Rite Aid but good rx had stopped working there for this med so they suggested I try transferring it to another chain. I tried walgreens specialty pharmacy first who told me it would take weeks to get the med there, so they suggested I try a regular walgreens, so i begrudgingly tried this location again yesterday as it is by far the closest walgreens to my house (but still requires a bus ride). I had an old prescription on file for one of my meds that was about to expire, so the nice young gentleman (European, his name started with a K, like Kylro, but I think I have it wrong) who initially helped me told me to come back in 30 minutes and in that time they would try to get the dog's med transferred. I came back and got my med, but the dogs want's ready as they said they called rite aid but hadn't received the prescription fax yet. I called rite aid (7 times, on hold multiple times each time) and they were helpful but insisted they had faxed it. I called back Walgreens, and spoke with 2 women, The assistant was nice, but the pharmacist Vanessa (middle aged white female with long hair working March 19th 2025 AM) was nasty and aggressive and claimed she had already done me a courtesy calling and she refused to call again and only then told me that prescription transfers took 24-48 hours (It's been over 24 and I haven't heard anything). She didn't seem to care about the urgent effect missing medication would have on the dog. I called rite aid back and asked if they could just send it to another local pharmacy, they were nice but said everything had been officially transferred to Walgreens. Rite aid put me on hold again and I hung up and simply called the vet and begged them to just send a fresh prescription to a nice local pharmacy where I usually get my personal meds (dogs meds are generally more expensive there but they even gave me a price break out of kindness). I never heard back from Walgreens and consider the refills of the transferred prescription lost. I will never walk into the Highland and Santa Monica Walgreens again, the pharmacist was that combative, arrogant and honestly cruel given the circumstance. If she is in charge no wonder the pharmacy wait times and lines are a total mess. Frankly, if she were my employee I would think she should be fired, but for anyone from Walgreens reading this at least please put her in a position where she can't interact with customers. read more