I spoke with Sam the pharmacist regarding a prescription that I needed to fill right away in time for a doctor's appointment. She said that normally it would take 7-10 business days to fill the prescription and have it delivered however she said that she would do what she could to meet the doctor's appointment. Today, 3-business days later the prescription is ready for pick up and the doctor's appointment is tomorrow. I am so impressed by her response and her diligence to make it happen in 3 days! Sam you are Amazing! Thank you! read more

A great value for atropine .05% eyedrops for my 6 year old son. Depending time of day, I was able to catch a person on the email. They also email as well. I was just a little confused when I first got a txt asking for payment, as it didn't show patient name or name of medication to initiate payment for ordering. However after I got that cleared up and paid, the order came promptly the following Tuesday by Fedex. It's exactly what I needed. Now if I have a question, I've been able to reach someone by phone or email. I'm glad that I was able to get this prescription through a vendor of Kaiser for such a great price. I get 3 month supply for the price of one if I went through my VSP eye doctor's pharmacy. read more

Over and over again, this place does not prioritize online orders. My ophthalmologist put an order in for me on 9/11 and I received an automated text and email to pay for the copay of my prescription. I was traveling so I quickly did this on 9/12 online to get this processed as their online portal notes it typically takes 2-5 business days to process before delivery. I was hoping when I return from my trip it would have arrived. It has been 10 business days now and no update or email communications of any sort of the status of my prescription.. so I called in to check on it. Of course, their go-to answer is that it will be processed next week due to the delay of the batch etc.. only because I called to push for them. This would not be the case and I could be waiting much longer if I didn't check up on them. This has become increasingly frustrating because this seems to be the only pharmacy that can create my very specific eye drops (which I need to use consistently/daily). read more

This is so frustrating i've been calling for almost 1 week now and nobody is literally answering the freaking phone. How do you operate a pharmacy/business like this. Kaiser even tries to call and same thing nobody is answering. For crying out loud answer the phone!!! read more

Most disappointed in the matter in which they abruptly closed their retail store and automatically transferred all their patron files ( which undoubtedly had private information such as Cc info.. list of referring physicians along with drug history phone numbers, addresses , etc) without first seeking permission from their patrons! This IMO is very wrong! read more

Love a great neighborhood pharmacy. Great service. Friendly staff. Reliable and they deliver. Support local businesses!

Unresponsive initially - apparent issues with phone system which caused significant delays. Pharmacist ultimately called and indicated that it would take 2 days to compound my prescription. Decided to re-route the prescription to a different compound pharmacy that was able to have it ready same day. read more

It looks like they just closed their doors and sold the prescriptions to Rite Aid?? Trying to call and keep getting a recording going in a loop. If you need something COMPOUNDED call Central Pharmacy in Santa Monica! 310-395-3294 read more

Waited over a month for my Dogs meds. They had no follow up to explain why this was the case. Then finally came back with a lame excuse -after I called for the fiftieth time to see wtf was going on - that their pharmacist had quit and they were trying to find another. Over a month of waiting on meds and this was your excuse??? Never going here again. Atrocious service. read more

Rancho Park Pharmacy is the best. They are very knowledgeable and friendly. Prescriptions are always filled quickly. Jelica, Michael & Jesse are so smart, helpful and friendly. They really care about you. Jelica is very knowledgeable about all RXs. They are fantastic dealing with Doctor's offices and insurance. It's like having a small town pharmacy, right here in LA. I highly recommend. I am very grateful to have this awesome pharmacy near me. If not near you, honestly, worth the drive. read more

I had a very negative experience with Harzad over the phone. Harzad repeatedly undermined the need for one of my medications while laughing with her coworkers about our conversation. This conversation made me feel disrespected. Would not recommend. read more

It's worth supporting this local business, which might be the only compounding pharmacy (with a sterile room) around. They don't sell a lot of stuff (batteries, dietary supplements, first aid, analgesics, tooth and skin care, greeting cards, hygiene, orthopedic braces and splints, etc. , but there's a handy in-house post office annex-- get two errands done in one trip! And there's free parking out back. Daniel (the owner) and his pharmacist wife Shery, since an unfortunate incident that resulted from an ex-employee's behavior, went above and beyond to remedy the situation. They were sincerely apologetic about my one negative experience, and they really care about serving the community. My health insurance lets me fill only one-off Rx's there, but I'll definitely return when I have another. read more

Nice customer service and quick on making the medecine for my son . I highly recommend them !

It would have been better if the pharmacy had let the community know of its impending closure. To drive there and find it closed with directions to go to Rite Aid was too cold and abrupt. The community has a relationship with this local pharmacy and Shery E. underestimated that. read more

This pharmacy is awful and unethical. They have billed my insurance for medicines that I haven't picked up and after calling repeatedly to tell them I no longer what their services they say they will cancel the prescription, but they don't so I can't get refills at other pharmacies and can't get my needed medication. I have even left work early and gone in person and asked them to remove me from their system and they still renewed prescriptions after that. I put up with their terrible service and impossible hours as this pharmacy has degenerated over the years because I wanted to support local businesses but this business doesn't deserve it. read more

This place is very racist. And have a couple of white friends that goes to this pharmacy and pick up compound and they don't have to put a credit card on file for their compound however me being black they told me I have to put my credit on file. And because, I wouldn't give my card that they used before twice without my permission the pharmacist just hug up in my face refusing my prescription. If that's not rude and disrespectful I don't know what is and my friends and family and my community will no longer use this pharmacy ever and if there was a zero above I would give them 2 of them. Racism is not welcome in this country and no other country. I pray this place be closed down or they go out of business real soon. And those that go here anyway after this post is agreeing to there bad behavior! read more

I have been going to Rancho Park Pharmacy since early 1979 for all of my pharmaceutical needs. They automatically text me when they have filled my refills. Their automatic phone refill system works very well. A pharmacist is always available to talk with me. They are caring and compassionate. I wish all businesses I deal with were like them. Life would be so much simpler. Jon Brod read more

The worst compounding pharmacy I have ever been to. Me and several friend have been going to them for over a year.Most of the pharmacist here have an IQ of around room temperature. Ask one pharmacist a question about your medication and then come back and ask a different pharmacist here - guaranteed it will be a different answer. Many of them don't even know basic chemistry principles. Update: They also just decided to increase price by 150% because they said "we now have to make our medications in a clean room which costs more money." ... I'm sorry... does that mean you were making them in an unclean room?! read more

Our Rite Aid shut down so I took a chance with this pharmacy. I was pleasantly surprised cuz This pharmacy is great and the people working here are even better. Genuine, caring and helpful. I will never go anywhere else. Thank you Jelika and everyone there for being so awesome read more

Not thrilled with this place. For starters, the people behind the counter are S-L-O-W. I went to get a compounded prescription filled for my dog and initially got super happy that they could fill it within the hour. Before leaving I asked how much it was going to cost total. The girl went to the back and was gone for a W-H-I-L-E before coming back and showing me a post it note that said it was going to be around $58 and then with tax it would be closer to $65. I was somewhat annoyed that a 30 day prescription cost almost $2 per pill but ok sure I'll pay that. When I returned, the girl I was speaking with initially was now gone and they charged me almost $85. That's a big difference. I argued saying that I was quoted $65 an hour ago how did the charge go up? They said no it's $65 and since the girl is not here we can't prove your argument, you have to pay it. I had no options so I begrudgingly paid the damn fee. Their staff needs to get on the same page and get their info squared away. read more

Great little pharmacy that was able to mix a similar prescription drug that went off the market. When I arrived at the counter, the pharmacist immediately smiled in acknowledgement. After about 20-30 seconds of the cashier ladies not asking me what I needed (they were busy wrapping up on something else and didn't seem to see me standing there), the pharmacist himself came up to the counter and found my filled prescription for me, subsequently explained dosage/usage and asked relevant questions about my health situation. I certainly appreciate this, because years ago, when I had a similar prescription filled at Costco, I had to ask those questions myself (instead of the other way around!) and at my usual pharmacy Rite-Aid, I would be lucky if they actually filled the prescription on time. This pharmacy was very helpful and kept me in the loop the entire time, even letting me know that they had called my doctor because they had a question about the formulation of the prescription. I found metered parking on the street and this location was very easy to get to. read more

Great friendly pharmacy. The wait can be a minute or two but its worth it. They are friendly, knowledgeable and well stocked. If they don't have it right then, they will by tomorrow. Very easy to work with and great gift items too. You can even mail packages and envelopes while you're there. read more

Rancho Park Pharmacy is a ten minute walk from my home, a home I have lived in for almost twenty two years. This place is the quintessential Cheers feel good type business. I have been getting my and my son's medications here forever it seems. Everybody definitely knows our names! The staff, including Pharmacist Jelica, Michael, Talia, Jesse, to name just a few, feel like family in the best sense of the word. They deeply care about my son and me and our well being. They go the extra mile and beyond every time to take care of us in the most supportive, caring way possible. I can't express in adequate words what that means to me, to my sense of safety in the world, especially at times of vulnerability due to a medical situation. I would highly recommend Rancho Park Pharmacy to anyone looking for incredibly professional service in an ultra caring environment. I guarantee that you will not be disappointed! read more

I understand that there have been a few employee turnovers at this pharmacy, which I've used for close to 15 years, but all is going well there now. Better than well! I'd had problems with my insurance accepting a certain medication and anther medication was unavailable, for months (at every pharmacy). Today, 12.17.18, I spoke with the new pharmacist, Jelica, who was kind, smart and fixed both of my situations within half an hour. Really amazing service!! If you are looking for a good pharmacy, with a wonder full pharmacist checkout Rancho Park Compounding Pharmacy and if you were a prior customer do come back. read more

I have used this Pharmacy for over 50 years. The best person is Michael. A pharmacy Tech. Ask for him. Marla recommends.

I used this pharmacy to get compounded chemo drugs for my cat. The first pharmacy my vet called did not fill it properly (wrong dose), did not respond to my concerns, and gave me no storage instructions. Rancho Park filled the scrip properly and told me it had to be refrigerated! And then gave me, every time, a cool pack to keep the med cold on the way home. Oh, and they gave me gloves each time too (the med can affect humans). Very nice staff. Cute store, too. They did cost more than the other pharmacy, but with the excellent service - and the fact that they were actually knowledgeable about the medicine! - it was worth it. Having a pet so sick it's on chemo is incredibly stressful. These folks made it easier. My cat has since passed away, but if I ever need anything for my other cat, I'm coming back to Rancho Park. read more

Customer service horrible. Always changing employees Long waits. Sometimes very rude. Staff too young act bossy. Not always know if your medication will shop up. They use to be great. Totally down the hill now very sorry to say. Post office stinks. Slow. Whole place does not seem organized. They need real adults to take over not these young kids read more

This is a nice little place. I switched to here from Ralph's. The staff is friendly and they remember me when I arrive. Pros: - Friendly, nice staff - Prompt filling of prescriptions - Good automated phone system for refills Cons: - Not open on Sunday - Non Rx stuff is expensive read more

Be wary of this place. I'd been using it for many years, and my late parents used it for at least 20 years that I know of. But key staff members have left, and everything has gone WAY downhill, to the extent that I'm concerned they're going to make an error that will cause physical harm to a customer. This is both the cheapest and closest pharmacy to my house; I wouldn't have made the effort to change pharmacies if not for very serious issues I encountered regarding screw-ups with my prescription (which is of the daily and lifesaving variety, so I don't take screw-ups lightly). Just be careful with this place; under current management and with the current staff, it's a disaster waiting to happen. It was inconvenient for me to find a new pharmacy, but that's the extent to which I lost confidence in Rancho Park. read more

Thank you for the personal care you take with all your customers! I love your refill line so I don't have to come in to request refills and the option for delivery should I not be able to make it into the store. You're friendly employees always have me in and out fast when I do stop in. Thanks for keeping our little neighborhood amazing! read more

Best pharmacy and staff. Everyone that works here is lovely. Michael, Jelica and Talia are the absolute best and always take great care of me. Best neighborhood pharmacy. Everyone go here!!! Thanks rancho pArk pharm! read more

ok, this is a bit different...from a physician's point of view (we deal with all the pharmacies, the good, bad, and the ugly)--these guys are simply fabulous. They listen, they talk to the patients and explain how their meds work, and are careful to call if a prescription is unclear. Keep up the fine work, gents and ladies....s read more

Skip this place. Every time I try to use this store, always have issues. One time it was randomly closed - not a holiday or anything, guess people just didn't show up to work. Another time, computers weren't working. Customer service isn't that friendly. Just get it together. I wouldn't not recommend - not reliable. read more

I have an injectable medication that requires it be compounded. I heard about Rancho Park Compounding Pharmacy on line. They will compound your medication and will deliver overnight for an additional $10 fee. I was having problems with my insurance paying the claim and both Lily and Kristine kept calling and working with my insurance until everything was straightened out and the claim was paid. The staff that works there are super people and will do what ever it takes to get you what you need. I highly recommend them if you are looking for a compounding pharmacy. read more

I have had several positive experiences here at this pharmacy. Dr. Habooshe especially always knows what he is talking about, guides me regarding my medications, with a lot of helpful information. They are organized and care about their customers. I highly recommend them. read more

Extremely friendly, informative and called me the next day as soon as my prescription was ready. They also were very thorough on explaining to me how to take them & any possible side effects. Highly recommend! read more

I'm surprised by all the negative reviews of Rancho Park. My prescriptions aren't particularly complicated (and they're for me, not my pets) so maybe that's why I haven't had a problem so far. But there is a national shortage on one of my medications so I had to turn to a compounding pharmacy to get it at all. Turns out Rancho Park is faster and cheaper than CVS, so I eventually transferred all of my prescriptions over here. I'm always in and out in 5 minutes and the pharmacists are perky and helpful and fast, in stark contrast to CVS in Westwood, which is severely understaffed, resulting in long lines, long waits, and snarky overworked pharmacists. The only thing I don't like about this pharmacy is that they aren't open on Sundays, but I'm guessing most indie pharmacies aren't. However, you can have your prescriptions mailed to you. I haven't tried this service yet so I can't comment on how well it works but it seems like having your prescriptions mailed directly to your house would eliminate the limited weekend hours problem altogether. I've been a customer for about six months now and so far I'm a fan. It's worth noting that the pharmacy changed hands in Nov 2010, so if your bad experiences pre-date the switch-over, consider giving Rancho Park another shot! My experience with their customer service has been very positive so far. read more

I want to follow-up on my review yesterday (8.30.11) regarding my dissatisfaction with the handling of my compound prescriptions. I received a phone call early early this morning from Shery, the Owner profoundly expressing her regrets and offering her genuine, heart felt apologies. In this day and age, we have become accustomed to thinking merchants don't care whether we are a customer or not and and in this case, believe me, Shery meant every word and she truly does care about her customers. It meant so much and speaks directly to the compassion and detail which this local jewel has always been known for. I will absolutely continue my patronage and continue to refer others. Thank you Shery and all the wonderful team. Liz aka Sara read more

The staff at Rancho Park Pharmacy are great. Pharmacist Michelle is excellent and very accommodating. They are prompt and accurate. Rancho Park Pharmacy is the first place I go to fill special prescriptions or need information I can trust and they deliver which is very convenient. I highly recommend them. read more

Post office is PERMANENTLY CLOSED (as of Jan. 2019), but you can still buy sheets of stamps at the counter.