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    Rite Aid

    2.2 (213 reviews)
    Updated over 3 months ago

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    Ghost town

    What a horrible experience!!! After years of not going to Rite Aid I decided to give it a chance. I had an expensive inhaler that was prescribed by my doctor because of the severe asthma attacks. My pharmacy CVS had the inhaler but it's very pricey. So I thought to look around and see if I can find a coupon, sure enough I found a coupon from Rite Aid almost half off. CVS asked me to have Rite Aid call them to transfer the prescription. I start calling Rite Aid from 12:30PM over and over ... many times they picked up and they said "oh I can not hear you" and hung up on me. I'm very stubborn so I called back over 40 times. I have all my evidence. Finally some lady picked up, took my information and said they will call the CVS and I can get the inhaler. It got to 5pm and nothing from Rite Aid. Again I called and and called and called, no one picked up. I am breathing so heavily because of my asthma but I thought that I would drive there and see if I can figure it out. I go in front of the pharmacy window. Nobody on the phone and I actually tried and called to see if they would pick up. It rang, and no one bothered to pick up. Everyone seems having a great time, laughing and joking! (Please check the cameras if you think I'm not telling the truth, I'm with black tank top and black hat) I finally spoke to this lady and she said that she will call CVS. I asked if I can wait there because I cannot really breathe and she said no it will take at least two hours to get the inhaler ready. So I go home and wait! Someone called me from Rite Aid and said that CVS doesn't pick up the phone!!! I called CVS right away and they said they have already faxed the Prescription from the first phone call I made to Rite Aid And CVS have a receipt from the fax that Rite Aid has gotten the fax. They even explained that if Rite Aid doesn't accept the fax it will not go through and IT DID GO THROUGH because they have the receipt! Okay!!! So I drove back while I can barely breathe and the lady over there said we have not received anything and by this time CVS is closed and there's nothing that we can do until tomorrow. I asked for the manager, Ari And of course he is nowhere to be found. I asked why you guys are not answering your phone and she said the phone is not working properly! That's the excuse. I mean come on! I am back home with no inhaler and a horrible experience at Rite Aid. There is a reason that this store looks like a Ghost Town. No matter how you try to keep things beautiful, clean and add lighting to the store which I noticed but when you do NOT have a good customer service then none of the above matters. Please note that this is not an angry review, even though I am mad but when a shop has one of the best locations with a huge parking lot and inside is empty from customers then the management/corporate need to think hard and acknowledge the problem. Solve it instead of masking the problem with cute lighting, nice flooring and all that! I will stick to CVS, I much prefer to spend more money but get a better customer service. If you call CVS they have a protocol to call you within 15 minutes and if that doesn't happen, they are in a big trouble. Perhaps this is something you guys can do too. You're welcome! My name is Sasha Salehi in case someone would like to actually take action on this matter. I doubt it but one can be hopeful for a change! UPDATE: They just called me and said they have found the fax! And they don't have the inhaler in stock and be here 48 hours from now. Haha what a joke this is. NEVER EVER question why CVS is doing 10 times better than you guys.

    a pharmacy store with pharmacy supplies
    Kelly N.

    Been coming to this Rite Aid Pharmacy regularly since the early 90's. They're fine! Never got a wrong Rx, and they are "patient as Saints" considering all the Hollywood goofballs who come through here.

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    1 year ago

    slow service, no eye contact. Rep had to finish her convo with her employees laughing & chuckling while I wait to be helped smh.

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    Ask the Community - Rite Aid

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