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    Rite Aid

    2.2 (211 reviews)
    Updated over 3 months ago

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    Ghost town

    What a horrible experience!!! After years of not going to Rite Aid I decided to give it a chance. I had an expensive inhaler that was prescribed by my doctor because of the severe asthma attacks. My pharmacy CVS had the inhaler but it's very pricey. So I thought to look around and see if I can find a coupon, sure enough I found a coupon from Rite Aid almost half off. CVS asked me to have Rite Aid call them to transfer the prescription. I start calling Rite Aid from 12:30PM over and over ... many times they picked up and they said "oh I can not hear you" and hung up on me. I'm very stubborn so I called back over 40 times. I have all my evidence. Finally some lady picked up, took my information and said they will call the CVS and I can get the inhaler. It got to 5pm and nothing from Rite Aid. Again I called and and called and called, no one picked up. I am breathing so heavily because of my asthma but I thought that I would drive there and see if I can figure it out. I go in front of the pharmacy window. Nobody on the phone and I actually tried and called to see if they would pick up. It rang, and no one bothered to pick up. Everyone seems having a great time, laughing and joking! (Please check the cameras if you think I'm not telling the truth, I'm with black tank top and black hat) I finally spoke to this lady and she said that she will call CVS. I asked if I can wait there because I cannot really breathe and she said no it will take at least two hours to get the inhaler ready. So I go home and wait! Someone called me from Rite Aid and said that CVS doesn't pick up the phone!!! I called CVS right away and they said they have already faxed the Prescription from the first phone call I made to Rite Aid And CVS have a receipt from the fax that Rite Aid has gotten the fax. They even explained that if Rite Aid doesn't accept the fax it will not go through and IT DID GO THROUGH because they have the receipt! Okay!!! So I drove back while I can barely breathe and the lady over there said we have not received anything and by this time CVS is closed and there's nothing that we can do until tomorrow. I asked for the manager, Ari And of course he is nowhere to be found. I asked why you guys are not answering your phone and she said the phone is not working properly! That's the excuse. I mean come on! I am back home with no inhaler and a horrible experience at Rite Aid. There is a reason that this store looks like a Ghost Town. No matter how you try to keep things beautiful, clean and add lighting to the store which I noticed but when you do NOT have a good customer service then none of the above matters. Please note that this is not an angry review, even though I am mad but when a shop has one of the best locations with a huge parking lot and inside is empty from customers then the management/corporate need to think hard and acknowledge the problem. Solve it instead of masking the problem with cute lighting, nice flooring and all that! I will stick to CVS, I much prefer to spend more money but get a better customer service. If you call CVS they have a protocol to call you within 15 minutes and if that doesn't happen, they are in a big trouble. Perhaps this is something you guys can do too. You're welcome! My name is Sasha Salehi in case someone would like to actually take action on this matter. I doubt it but one can be hopeful for a change! UPDATE: They just called me and said they have found the fax! And they don't have the inhaler in stock and be here 48 hours from now. Haha what a joke this is. NEVER EVER question why CVS is doing 10 times better than you guys.

    a pharmacy store with pharmacy supplies
    Kelly N.

    Been coming to this Rite Aid Pharmacy regularly since the early 90's. They're fine! Never got a wrong Rx, and they are "patient as Saints" considering all the Hollywood goofballs who come through here.

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    2 years ago

    slow service, no eye contact. Rep had to finish her convo with her employees laughing & chuckling while I wait to be helped smh.

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    Page 1 of 6

    Ask the Community - Rite Aid

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    Some of the employees here seem REALLY fed up with customers at this store. That's including the…read morecustomers that they & their store are DEPENDENT on for the revenue that ultimately pays their individual INCOME. I'm sure they have been through a lot at this location, which I definitely take into consideration, but I don't think that means that low quality customer treatment is now acceptable (across multiple visits). I waited for them to come take a cheap item I needed out of the locked cages (that every item is in now), and when they did, instead of handing me the 5 dollar item, they insisted that they would take it up to the front where it would be waiting for me. After waiting in a long line, my item was not at the front.. So I just checked out without it. As I was leaving, an employee came up to me with the item I needed and acted like I was being an inconvenience. I went back and purchased the item only to find out that I missed out on a discount that I would have gotten if I'd have purchased it with my other items. I couldn't care less about the discount - ha, but it's just the principle of the situation and how the employees I dealt with could obviously care less. And this has been a re-occurring vibe at this store. Not to mention that the store's inventory has not been very great either.. ALTHOUGH, it is true that you never-ever know what people might be dealing with in their lives... --which is why I gave a 2 star rating instead of 1 star.

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    Chapman Market - First time here.

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    A GEM! Put some respect on their name. Free Delivery,…read moreunheard of A very iykyk spot All negative feedback is from transplants new to LA MIND YOUR BUSINESS AND MOVE ALONG!

    I am not sure who this place is owned by but SOME of the security here is racist. The courtyard…read moreused to have several umbrellas but they are now down to one. ONE umbrella to FIVE tables. I come there to work from my iPad frequently and one day, I needed to take a ZOOM call. The ONE umbrella was taken so I pulled a chair over into a shaded area. The security guard came over to tell me that I was not allowed to pull a chair into the area and that I had to put it back. He did this as my ZOOM call was starting so I hurriedly got up to move and my iPad fell and cracked. I stopped coming as much for awhile because I have seen other people move their chairs to find more shade in the past. Well PLEASE explain why I am here right now and this Asian man is not only allowed to move one chair into that same area but they HELPED him move several chairs and a TABLE to sit in the area that I was asked to move from. I have seen him here on several occasions and maybe he has closer ties? Who knows? What I do know is that what is good for the goose should be good enough for the gander. So if this area is prohibited to sit in, that should be applied to EVERYONE. And then when I tried to address with the woman who works in the office, she snapped at me after I asked if I could ask her a question. Her exact words: "About WHAT??" Once she led with that energy, I asked was she an employee (I have already been told in the past that she is) and she replied, "No, I don't work here." SO i left her alone even after she tried to clean it up by asking if I wanted to speak with the other security guards. I walked away and sat down to write this. But I also asked the security guard (DAVID) who originally told me that I could not pull a chair into the area why it was okay for the person that is sitting there now and he told me that it is because they are employees. He told ME that that are could not be blocked by the ONE chair that I pulled over into a CORNER but they have a whole table and several chairs set up as I type this. The woman who swears she is not an employee (SHE IS) came over to me trying to ask what I needed and I told her I was good and that I was leaving. She said, "Well you're complaining so..." and I cut her right TF off and told her that I was not COMPLAINING; I was asking a VALID question. She then starts talking sh*t telling me that I come there all the time to sit in the courtyard while purchasing nothing. MIND YOU, the local businesses at this location know me by name and/or face (Escala, Silverlake Ramen, Cap't Loui, Starbucks, etc...). This is also a place where transient/unhoused individuals come all the time to sit and rest so imagine saying something so insensitive not knowing what the situation may be. It is a public area and nobody is OBLIGATED to purchase anything. But I DO on a WEEKLY basis so perhaps Miss Girl can get her facts straight. But it's okay. I will be contacting management asap.

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    Rite Aid - drugstores - Updated October 2026

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