Took my family here the other night and had a great experience! Service was great and the food came out hot and fresh and very tasty. Mixing the salsa and jalapeño cream sauce is awesome and the chicken enchiladas were fantastic. Can't wait to come back and try a margarita. read more

Met a friend on Fri. And had their chili rellenos, So Good! Could never figure out why they were Discontinued. The service was exceptional! Will be going back more often!!! read more

It was my first time at this location. I really like it that the outdoor seating is huge. There is a lot of parking which is great. The service was fantastic. She was very attentive and friendly. She gave us an extra bag of chips to take home. The food was great. The salsa is spicier at other locations. Overall it was a wonderful location read more

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Chips, drinks, and food was plentiful during Sunday brunch! We checked in for the waitlist as soon as it was available and arrived 15 minutes later and were seated right away. But it gets busy, so plan ahead! The waitstaff is extremely efficient and works as a team. I heard one worker say jokingly, I am here to look cute, not to work, but I got the sense that everyone was working hard! I got the chicken tortilla soup which I thought had a lot of flavor. My son got the kids beans and cheese mini burrito which comes with a drink. We also got the queso dip which is a big hit with my son. Come early to avoid a wait and use the virtual waitlist before you head over! read more

This place continues to let me down. I have yet to have a good meal, although I know several people who love this place. First off, do not get their taco salad if you're used to getting taco salads from any other Mexican restaurant. This place literally gives you a dry bed of lettuce with some beef and cheese thrown on top. (No cheese dip, etc.) yes it's technically a salad, but not like a normal taco salad from a Mexican restaurant. It's way too expensive for the quality. I've had better Mexican food from just about every other place I have ever visited. They're also wayyyy cheaper. I'm giving a 1 star just for the nice service and how pretty the food looked. I will not be back. read more

Chuy's - Tex-Mex Near Me - Franklin, Tennessee

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Eaten there 3 times in last 2 weeks: First, the food is REALLY tasty, unique, cheesy, and comes out very quickly. This is NOT authentic Mexican, but really good tex-mex style. The salsa and creamy salsa they bring with the chips is AMAZING, and the main reason we came back. The chips are light and salty! The taste of all our meals was very good! (wanted to give 4-5 stars, but keep reading) The staff was quick, friendly, and the food came out quickly. We loved the chicka-chicka boom boom (yes, that's the name). The amount of chicken in all 3 visits was not consistent, though the price was the same lunch vs dinner. For dinner, it was loaded with chicken, for lunch they were much flatter, despite paying the same as the dinner menu. The restaurant is not as clean as one would hope. I've been 3 times in 2 weeks and the soap dispenser in the women's bathroom as said "out of order' for every visit. The floors in the bathroom need attention. The WORST thing we saw was that the waiters (twice) touched their faces, bills, credit cards, menus, then used their BARE HANDS to steady the chips as they poured them into the bowls. There is a big scoop, so no need to touch the chips with their hands, but sure enough, they do...and I saw 2 male waiters touching their face before touching the chips. GROSSSSSSSSSSS. I'm sure this is a quick fix by re-training the staff, but this is a big no-no. The other male also had just handled a check-out handling a customer's credit card, didn't wash his hands, then filled the chips also touching the tops to steady them into the basket. They are in a back corner and probably assume no one can see this. This is what brought me to a 3 star. Big NO-NO! The restaurant inside could use a really good deep clean, lower the heavy metal music near the bar if you're going to seat 50+ back there, and fix the big sanitation issue with the bare hands on the food. read more

Nothing amazing, but solid. The service is hit or miss and the food is just decent. I do enjoy the margaritas there!

First, it helps to know that I am allergic to onions and avocado. Because of their website set up, I wasn't able to place an order online since there wasn't a place to note these two didn't need to be in my order. When I placed the order, the guy who took my order seemed very inconvenienced about having to take an order over the phone. When I got my order, the Queso was missing, and my fajita salad was literally just lettuce, cheese, and steak. There was no salad shell. When I asked about the shell, I was told that they didn't include it because of Covid. I know that's not true, because I ordered the same thing in the last year, and the shell was included in my order. Also, I had to place a second order since they forgot the queso in my first order, and they charged me $10 for the small amount that I received. Very unhappy with this, probably the last time I'll order from Chuys read more

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Food is always solid and I've never had an issue with service! It can get very busy on the weekends but the longest I've had to wait is about 20 minutes! I love their seasonal margaritas, they never disappoint! read more

OMG you have to try the hatch green chili grilled burger special!! Hopefully they make it a permanent part of the menu...and those fries!!! Thank you to the best bartender EVER, Kerry, for the recommendation-truly delicious. read more

My first time at Chuy's and I had a great experience! We were a party of three, and we took our time to pick what to have, but our server was so kind and patient with us. It was my first time so she showed me all the sauce on a plate, answer questions I had and I am so thankful for her friendly service. I had a burrito with ground sirloin- food was pretty quick, and was delicious. It had lots of beans and meet inside and was so satisfying. I really like the way they offer many kinds of sauce so you can enjoy the same dish with different tastes. Again the server was so attentive and kind and I'm sure I'll go back to this location! read more

Service has been slipping and the cleanliness has become an issue. Thought it was staffing but they have a lot of people standing around. Food is still good but management needs to step up their game. Hate to see a favorite restaurant go this way. read more

Food was average Mexican food. Top shelf margarita was on point. Service was ok. Not the same level of Chiys found in Texas. read more

They lost my credit card!! Had dinner with a friend, we said to split the bill. We each handed her our cards. Wondering why it's taking a while to get our cards back so we can leave, the server finally comes over to tell me she was very sorry but she lost my card.... She still had my friend's and charged her half of the bill but she paid my measly $20 tab to make up for it?! Insufficient apology and completely unacceptable. She said she looked for it and just couldn't find it. A manager didn't even come apologize or anything. The next day I stopped by hoping someone found it. No luck, but was able to ask the manager about it and he seemed completely unphased. If anything, they all seemed more inconvenienced that I had them look for it again. Rude and that's not how you treat your patrons! Happy to share my story and never go back. Ick! read more

As usual this place rocks. My go to food choice is always their Classic TX-Mex. two cheese enchiladas with their delicious meaty red sauce. Along with refried beans and I order hatch green chili rice. This is a staple food choice for me when going to Chuy's. Wash it down with sweet tea or every once in a while a flavored margarita. This place rocks. read more

Do you visit a business because it's like it's competitors or because it offers something different? The pandemic saw businesses dive into survival mode by shrinking available products to a point of sameness. As Chuy's menu took that dive, customer expectations were left hoping the original menu would return. What we aren't seeing is any step in that return direction. It seems the owners are happy with the lower overhead of the reduced menu and are going to stay there. Coming to Chuy's these days is a bit like attending a wake where no one actually knew the deceased. It's the same festive paint on the walls, but the place is cheerless. Almost soulless. The spirit of Chuy seems long dead and gone. Not even the bartenders seem to want to elevate the mood. The Chuychanga and Chicka-Chicka Boom-Boom enchiladas are about all that's left of Chuy's originality. The things that kept me coming for years are no longer available. Seeing a large sign for "Under New Management" could make more sense to reset patron expectations to "Oh, yeh, well...we changed. Might work. Might not." Maybe that works for you. So, why would I visit again? Exactly. I'll support competitors (and there are many) who stayed true to themselves and their customers. Chuy's? The jury is still out, but a fitting epitaph might say it was that restaurant chain from Austin that got COVID, lost perspective, and died trying to be just another almost Mexican restaurant. Tsk. read more

Had the Elvis Presley combo. Was good and filling. service was good. Busy place but we got right in. Will go back.

I always try to patronize small businesses/restaurants. However, some times the chain restaurant just gets it right. After all, they probably started out as a small biz and then became popular and flourished. Is there anything wrong with that? I ordered online tonite and picked up. Food was good, prepared on time, and is exactly what I expected (I've been here numerous times). Salsa kicks a$$ at this place, IMO. Tacos, enchiladas, etc. are alway very good too. I'm not a fan of creamy stuff but my friends and co-workers love the cream-based stuff that come out with chips. Excellent. read more

They were busy for lunch but we didn't wait long for a table. The service was attentive, the second batch of chips were fresher than the first. The table salsa and jalapeño ranch served was fresh and flavorful. The special advertised as Pork Enchiladas and Green Chili with Boom Boom Sauce was somewhat disappointing. My wife had the chicken option that was similarly described and they both were bland for our tastes but others may enjoy more than we did. Don't expect a strong green Chili flavor or heat to come through. The price point was average for the presentation. read more

Chuy's - Pork green chili enchiladas with Boom boom sauce. - Tex-Mex Near Me - Franklin, Tennessee

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Stopped here after running around all day. The place was packed, don't know why because the food is just fair. We were wanting a combo platter, one with a taco and enchiladas, but didn't see it on the menu and were told they "streamlined" the menu and they didn't do that anymore. So one of us ordered the tacos and the other enchiladas and we split it. The tacos were decent and the enchiladas were fair. None of it seemed to matter though, since it was super crowded. Service was awesome, the server really had her "stuff " together, she was all over us and the other tables she had. read more

My last Chuy's visit (different location) was relatively subpar, so the bar wasn't set high. However, I was pleasantly surprised with the food and service. The wait to be seated was a bit longer than we were told (we should have used Yelp to join the waitlist early). But with a party of eight, I can't be too upset over that. Once we were seated, though, the service was fast. Drinks were delivered promptly, and the chips and salsa were plentiful. I ordered the "big as yo face" beef burrito. They weren't lying about the size. It was really good -- covered in queso and with beef and beans. Overall, I enjoyed the food and service. read more

Chuy's - Beef burrito and rice - Tex-Mex Near Me - Franklin, Tennessee

Great food and service, came in around lunch time and it was busy but the server took our order within 3 minutes of sitting down after bringing our chips and dips. We got refills without having to ask and the food only took around 12-15 minutes. It came out hot and was very good. The portions are huge for the price and we all had food to take home. read more

We drove up today from Birmingham, Alabama and someone had recommended that we come and eat here. We ate outside which was nice. Everyone was social distanced. However; Denise, our waitress, was terribly unprofessional. We noticed that she seemed more conversational with the other customers but was very short with us. The rice was burned but she said that it was Cajun and that's just the way they cooked it. We told her that we eat at the same restaurant in Birmingham and she said, "Oh, we trained them." When I spoke to the manager about this waitress, her response was, "we've never heard this about her before , but we will talk to her." It's really hard to believe that they trained the Birmingham store because it's so much better than the Nashville store. We won't be back! read more

The best Chuy's location. We drive from Nashville to this location specifically because it is so good. Love the chicken burrito with Red chili sauce. Pro tip-ask for a side of Hatch Green Chili sauce with your chips and salsa, it's free! read more

Chuy's - Roasted chicken burrito - Tex-Mex Near Me - Franklin, Tennessee

We were there on a busy Wednesday evening. Arrived about 5:15 and had a 20 minute wait. We were seated about 5 minutes before being greeted by our sever. She walked by us multiple times without acknowledging us. Had to wait too long for drinks, food, refills, attention really everything. None of that was the worse part. The food was terrible. We ordered fajitas (cold, overcooked) , tacos (looked so bad they were not touched), enchiladas (tasted like they were made hours before serving). Our drinks were equally disappointing. Seriously, how hard is it to Google Corona Sunrise and make it properly? We ordered to go boxes which was a mistake. I threw my remains in the trash as soon as we left the restaurant. There are so many wonderful Mexican options in Nashville. Skip this one. read more

Terrible experience. We attempted to dine at 4:15 PM and Over five minutes after being seated nobody came to take a drink order. The table had dried food on it and the menus were filthy. Never again will I visit this establishment. read more

Last month, I spoke to a manager who was holding a space for a party of 10. Today, when I got there, I informed the girl at the front that I had a reservation, and before I could finish my statement, she barked at me that they didn't take reservations. She got the general manager, who also wasn't helpful. No one took my name or utilized any customer service skills to accommodate our party. We ended up being seated anyway, but the table was too small, and they were unwilling to add another table. According to the waiter, the table they would pull belonged to another waiter. The other table remained vacant throughout our meal. Bad service. I'll take my business elsewhere, especially because the restaurant sent me an automated text confirming my party was still attending. Why would I have received a text if they weren't holding a spot for me? read more

Good was decent but the restaurant could use a deep cleaning. There was so much dust hanging from the decorative fish I was afraid it would end up in my plate! read more

Horrible food , the cheese is shredded cheese just microwaved , burrito was cold in the middle and drenched with all the sides that came with it and the sides weren't stated on the menu and it also tasted like microwaveable meat , everything was overpriced and the service was not good I would definitely not recommend coming here Taco Bell is better read more

I got on the waitlist on a Sunday evening and ended up having to wait about 50 minutes. The service was below average and not friendly. The chips and dips were definitely the best part of the experience, I loved the Jalapeno ranch dip! For my meal I got the chicken fajita panchos which were flavorless despite tons of ingredients. Overall this was not a great Mexican restaurant but I would come again just for the dips. read more

Chuy's - Panchos* chicken fajita - Tex-Mex Near Me - Franklin, Tennessee

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The good: family friendly; free chips; great cocktails and good! The bad: it was a great visit all around! read more

I'm not really sure why people seek this place out and overflow the parking lot EVERY DAY. Maybe they think it's fun to eat 2,000 calories in a dish or have never had real tacos (re: attached photo) or maybe they're getting blasted like it's TGI Friday's (Where are they now? Not in business in Franklin). Nothing here is something that you couldn't re-heat in the microwave in a frozen dinner. The meat is tenderized and seasoned with only sodium, guac is bland, tacos are... Not tacos. Honestly, Chipotle is probably a healthier choice even though the calorie count is still astronomical. If you have a discerning taste bud, just one, in your head or don't want to be 500lbs by 50, please go somewhere else. The current problem with the food choices in the area is that people go. It's all chain food... Not one real restaurant owned by a CHEF. AND it's all terrible for you. It's like a generic developer threw up all over Cool Springs and people continue to eat it up. For a barometer check, Winston-Salem, NC has better restaurants than Franklin/Cool Springs, TN. (It's a smaller town) read more

Chuy's - Shrimp tacos - Tex-Mex Near Me - Franklin, Tennessee

Chuy's food and service are always rock solid. My husband and I share the big steak burrito with the hatch green chili sauce on the side. It is plenty of food when you enjoy chips and creamy jalapeño ranch dip and salsa! read more

I love this Chuy's. It took me awhile to convert to a Tex-Mex fan, but after eating here more than 80x ...I'm there. The service is amazing 99.99% of the time. The wait staff is professional, fast, and on it. Regarding COVID, I'm so damn proud of this location. They've added little plastic barriers between the booths, the wait staff is masked, and customers are asked to wear masks until they are seated. Plus, you can wait in the car and they will text you when you're table is ready. Food... Anything with fajita chicken or steak. Their grilled meats are yum! Seasoned perfectly and cooked perfectly every single time . read more

Just tried their new burrito bowl. It's great, I do wish it would have been with white corn instead of yellow. Otherwise a nice dish.

I love Chuy's but this location is poorly ran. Bad service and my food is always stale. I live in Franklin and will travel to the Brentwood location cuz of how bad this one is. read more

Our second time trying Chuys. Our first time was in KY and now in TN. Our 1st time didn't leave a very good impression, so we decided to give them another chance but in a different state. Well. this second time was better but not excellent. time of arrival was after 1pm. Still pretty busy but we didn't have to wait too long- to be seated. I was fascinated when I saw a woman making tortillas on the spot.- that was very cool! So we know now , that is one item that will be fresh...I don't know if this is a feature on all the Chuy's restaurants.- but it was on this one! Our server was very friendly and brought our chips and salsa along the jalapenos ranch sauce fairly quickly. We did liked the jalapenos ranch sauce and salsa. thumbs up on these items. Now to the main plates. We ordered fish tacos and the chicken enchiladas and the tortilla soup. The fish tacos came with a very good size fish on each taco. The chicken enchiladas had a good presentation but the chicken was very dry chicken and needed a bit of some freshness of something, so I did pour some of the salsa and made it perfect. The rice and beans had good taste. I had the Charros bean with my enchiladas and the fish tacos came with the refried beans. We like the idea you could order two different kinds of beans and rice. The tortilla soup was "ok to borderline good" . Food came in fairly fast. One small observation: I would suggest to add to the grand menu some " GRILL " items (veggies, meat or chicken or both) for those who are in keto diet. (like us) Even though this was our cheat day-- we did managed some good items (soup and salsa). Our overall experience was 7.5/10 . This is NOT a keto friendly restaurant.-Just sayin' read more

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Looking for camaraderie and good food? Look elsewhere. We were looking for a place to gather on Labor Day weekend and chose the Chuy's at Cool Springs. When we requested to put a table together to accommodate our full group, we were met with a hard "no." The extremely kind waitress tried to help us by doing it herself, but management quickly came in and divided our group. What made us more upset was that a group next to us was able to push their tables together right as we were finishing our meal... We're confused and extremely disappointed that the management couldn't treat all patrons equally. I hope this doesn't happen to other groups of more than 5 people LOL. read more

No chance this is over 3.5 stars. Read many of the 2-3 star reviews, seems consistent with my visit. Not sure if it's from the pandemic but the burrito was awful, few dried chicken pieces total in the burrito, gross beans, tasteless overall. The cheese dip wasn't bad, but overall doesn't compare to the origins of this place (Houston TX Area). Service was good for the most part. Chips and salsa good. Dining food was not good on my trips, ignore anything over 3.5 stars if you know good food. read more

I would leave zero stars if it would let me. We ordered the quesadilla appetizer, it comes with 4. Two kids quesadillas, two in each order. And a chimichonga. We got it to go. I checked it in the car. Everything was cold. Between all 6 quesadillas there wasn't enough cheese to make one. What a joke of a place. Don't waste your time or money on this place. Try nachos down the road if you want good Mexican food. read more