Ok.. So, some of my Facebook friends were raving about this authentic TexMex restaurant which would soon be opening in Fairfax. I had never heard of Chuy's but based on the positive FB chatter I decided to go with my wife,although I knew there would likely be a crowd, seeing as at it was only the second day it had been open.
We were underwhelmed.
The positives: The staff was friendly, and the place is clean with nice decor. The free chip bar with various sauces is a nice touch. The chips were good, the sauces probably slightly above average.
It became clear that the staff and probably the kitchen was learning on the fly, and was probably overwhelmed by the continous crowd. The signature margarita I ordered was full of ice and I finished it literally in three sips. My wife's had much less ice, and was better. The margaritas are served in these clunky, super heavy/thick glass glasses, which make it appear you are getting much more than you actually are. I don't know what's wrong with a more traditional margarita glass, they are certainly easier to handle, and I think have more content. I did get a new drink comped after I complained.
I really wanted to like this place. And I will say, I will try again, but it certainly wont be a special trip. For those who are looking for a quiet dining experience, this is not the place. This may be louder than Sweetwater Tavern at Gallows & 50. They pipe in fairly loud music into the bar and the dining area. The open layout causes everyone to talk above music, and when it's crowded as it was tonight, if you don't talk at an elevated level you wont be heard. This causes the snowball effect of people trying to be heard and talking ever louder. It's a very loud atmosphere in both the bar, which is to be expected, but also throughout the restaurant.
To the food and the menu. The choices looked good, but our waiter was quite unfamiliar with the choices, and literally had to check with a higher-up on each question we asked. Example: So, why are some menu choices printed in Green & some in Brown ? ...Err...I don't know. It turns out the menu items in Green are the most popular selections. We both chose one of the popluar selections.
My wife chose the Fish Tacos. When they arrived the were overfried, looking like two barren fish logs inside their soft taco shells. Underneath the fish pieces was some cabbage and cilantro, but one couldn't see the extras as they were beneath the monolithic pieces of fish. So, unwrapping the soft taco, what we saw were two well fried hotdog size pieces of fish, and Nothing else. By all objective standards, a weird presentation. We flagged down the waiter, showed him..and he trotted off to ask a higher-up. It turned out the main sauce had been omitted from both tacos, and I would guess the cabbage and cilantro was supposed to be on top. We were expecting fish pieces not a fried fish log, but perhaps we should have asked. The manager came over, apologized, brought some of the missing sauce in a dish, looked at the tacos, agreed it was poor and said of his own accord the cilantro portion was skimpy. But nothing else. We didn't get that entree comped.
I had something from their Combination section..Comida something another, a variety of various selections of tex mex food. It was quite good. The food was hot, tasty, no complaints on that dish. Portions are generous. Prices are average.
So, if you want anything approaching quiet dining, this isn't the place. Maybe they are working out the bugs with a new staff etc. which would explain the two exact same drinks, one being over jammed with ice and the other having almost too little. The incomplete and unappealing entree, was worthy of a Gordon Ramsey hairdryer treatment for someone in the kitchen. You know you are going to be busy and should be prepared. To miss a main component of an entree is pretty poor at any level, and in my view, that's an automatic comp.
First impressions are important in my view, especially considering the hype. I remember 20 years ago, when people thought the Austin Grill was great. I would try again, once it calms down, but no reason to go out of my way. The original in Texas is or probably was great, but...it's a chain now. Two stars based on this experience. read more