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    Chuck's BBQ Store

    4.8 (14 reviews)
    InexpensiveGrilling Equipment
    Closed 10:00 am - 5:00 pm

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    4 months ago

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    3 years ago

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    2 years ago

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    Chuck R.

    Thank's for the great review!!!

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    2 years ago

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    Chuck R.

    Thank's Tanner for all the Stars!!!

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    3 years ago

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    6 years ago

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    7 years ago

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    7 years ago

    Has the best selection of BBQ stuff, down to earth and a pleasure doing business with. Will continue to shop at Chuck's.

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    12 years ago

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    11 years ago

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    9 years ago

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    12 years ago

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    11 years ago

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    Review Highlights - Chuck's BBQ Store

    Was down from Seattle for business, and mentioned to people I was meeting with that I wanted to get a Traeger.

    Mentioned in 9 reviews

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    Emerald Outdoor Living

    Emerald Outdoor Living

    2.7
    (31 reviews)
    1.6 mi
    $$$

    The workers here seem to be so departmentalized that they can't answer questions. They get…read morefrustrated at their customers and can't help come up with solutions. The employees will admit that they "don't have the best system" and can't seem to get to the screens they need to help answer questions. In other news, their repairs are only temporary and they try to upsell to new systems even though they putting the older system. We've used them for way too long but there just isn't anyone else in town to do the job. At the end of this transaction the worker was nice enough use his hand truck to take the chemicals out to the car.

    I sent photos in for a delivery weeks ago. The driver called me before my delivery to talk about…read moreit, despite trying to coordinate in advance. Delivery took over two weeks, which was disappointing. I was told it would be first thing in the morning and received a call the day of the delivery and they said they were on their way. It's only about 45-60 minutes away. Nearly two hours later, they arrived. I wouldn't purchase for here if not for their contract with Costco. Employees gave me conflicting information and the one who worked at the Costco event seemed to not even care about what he was selling and did share much info. I ended up driving from Costco to the Emerald store to get better and more thorough information.

    Photos
    We have all of your outdoor furniture, BBQ's, accessories & supplies to have a wonderful outdoor experience with your guests.
    We have all of your outdoor furniture, BBQ's, accessories & supplies to have a wonderful outdoor experience with your guests.
    Emerald Outdoor Living
    Salem & Oregon's fireplace, pool & hot tub super store. We are your fireplaces, pool supplies, hot tub chemicals, service and repair store

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    Salem & Oregon's fireplace, pool & hot tub super store. We are your fireplaces, pool supplies, hot tub chemicals, service and repair store
    Kelly's Appliances

    Kelly's Appliances

    2.6
    (92 reviews)
    5.2 mi
    $$

    Bought appliances from them and the dishwasher was installed while missing a leveling bolt. After…read moreseveral months the sprayer blade melted and broke, which we replaced. Then several months later the sprayer blade broke again, after it was out of warranty. We figured out that due to the dishwasher not being level that the sprayer blade was getting caught up in the pool of water caused by the unbalanced unit. We contacted Kelly's to see if they at least had a leveling bolt we could get / purchase and were told that the person who installed the unit would contact us, which never happened. Ultimately we got a leveling bolt for free from a local appliance repair store (thank you) and fixed the dishwasher ourselves, but we had to buy two sprayer blades and deal with a leaking /overflowing dishwasher due to their bad installation job.

    I honestly don't even know where to begin with how terrible this entire process has been and how…read moreincompetent the sales staff is. I ordered a professional range 2 months ago, and today was the fourth delivery attempt--which I ultimately declined and requested a refund. Four separate delivery days where I planned my day around and cancelled plans because of delivery. It takes A LOT for me to write a bad review. I am absolutely baffled by the level of incompetence from the sales team at Kelly's. I would never recommend buying from them. If your appliance arrives in perfect condition, consider yourself lucky--you do not want to deal with this company if anything goes wrong. I still have not received a single unprompted phone call. Delivery Attempt #1: The stove arrived and when the protective tape was pulled off, it left residue everywhere and the stainless steel looked damaged. I declined delivery. Frustrating but understand it's no one's fault. However, one of the delivery people and our sales person implied that we should just give it a little elbow grease ourselves. We paid several thousand dollars for a new stove, I think that is unreasonable to tell a customer to do that. It was taken back to the store, where the sales staff supposedly "cleaned" it. No call from our salesperson to schedule new delivery. Delivery Attempt #2: The following week, they attempted delivery again. It still wasn't in acceptable condition, so I declined it again. Our sales person was not friendly and acted like we were being unreasonable. I ordered a brand new stove so I think it's pretty reasonable to want in perfect condition upon arrival. So they then ordered a completely new stove. Again, no one called me about a timeline or delivery. Delivery Attempt #3: My delivery window was 11:45-3:45, but they didn't show up until 6:30 PM. I received zero communication--I had to call repeatedly just to get updates on arrival time. I have a toddler and a stove I couldn't use because they kept saying they were arriving any minute. The new stove arrived with the exact same tape issue. Frustrated, I begrudgingly allowed them to bring the stove inside with the promise that a cleaning crew would come the next week-- still not convinced that they would be able to get it cleaned, but so frustrated that I had been sitting at home for hours waiting and wanted to just get it done. The installers pulled out my old stove, brought the new one in, and after working through dinnertime, bathtime, and bedtime for my toddler, they informed me at 8:30 PM that they couldn't install it because they didn't have the correct fittings. This was the first time anyone mentioned a professional installer. Again, communication has been nonexistent the entire time aside from automated delivery confirmations. Since I couldn't be without a stove with a toddler, they had to bring back my old stove and reinstall. They left our home at 9:00 PM--from a window that was supposed to end at 3:45 PM. After going back and forth with the manager, we finally arranged a professional delivery team for the following week. Delivery Attempt #4 (Today): Yet again, the stove arrived in unacceptable condition despite attempts to clean it. The installer tried to clean it and even he agreed the stainless steel looked permanently damaged. At this point, I requested a full refund. Throughout this entire ordeal, not once did anyone from Kelly's reach out to us--no updates, no apologies, no communication at all. They issued a refund but still no call. Every single time, we had to call them. I wasted four days sitting waiting for this range, clearing out a path for delivery and canceling plans. The only positive part of this experience was the delivery crews themselves. They were polite and did the best they could with the situation they were given. Jose, Chris L, Lander and Chris H were awesome and understanding of our frustrations. The professional installer that came today (I believe his name was Gary) was also very professional and friendly.

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    Kelly's Appliances
    Kelly's Appliances
    Kelly's Appliances

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    Classic Pool Spa & Hearth

    Classic Pool Spa & Hearth

    2.1
    (39 reviews)
    36.4 mi

    If you need pool service or repair in the Portland metro area, Classic Pool Spa & Hearth should be…read moreyour first call. After dealing with one of the large retail‑heavy pool companies, we switched to Classic -- and honestly wish we had started with them from day one. Their customer service is exceptional. When you call, the schedulers actually know pool systems well enough to walk through real troubleshooting steps before booking an appointment. That alone sets them apart. We had ongoing issues with our pool heater, and not only did their tech fix the equipment problem, he took the time to look at our entire setup. He discovered that our gas meter wasn't sized correctly for both the home and the pool. Because of his recommendation, NW Natural came out (for free) and replaced the meter (also free). Our pool has been running better ever since. They also appreciated that we handle our own water maintenance -- no judgment, no upselling, just genuine support and professionalism. Classic Pool Spa & Hearth is a company with integrity, expertise, and great people. Don't waste time with other companies. Get a second opinion from Classic; it will save you money and frustration.

    There was no communication to tell us what part of the day the hot tub service crew was arriving,…read morewhich meant we could plan nothing else. The two-person crew were friendly and personable and our spa water was drained, re-filled and in good balance when they left. BUT the entire spa enclosure: walls, glass French door windows, sides of the spa and surrounding wooden deck was a mess of splattered white chemical spots EVERYWHERE. I was afraid it would not come off, so I had to scrub every surface on my hands and knees, etc, to get it back to normal. I called to complain and sent a photo, but have received no follow-up even though I was told the manager would be notified. Also, there was no promised follow-up regarding possible replacement of a spa neck pillow that was worn out. I'm left with the impression that this company does not care.

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    Classic Pool Spa & Hearth
    Classic Pool Spa & Hearth
    Classic Pool Spa & Hearth

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    Willamette Valley Appliance

    Willamette Valley Appliance

    2.9
    (58 reviews)
    22.8 mi
    $$

    I try to keep my money local & this family owned biz is the place to do it ! I was treated like…read morefamily in minutes. Looking forward to to finish my remodel with WVA . The girls made getting new used appliances so much fun and easy . Thanks again ! Claudia & Sherri

    I write this with regret as we always try to support a local business over the big box companies…read more After a week of interaction I would avoid this company. Lot of good talk but that's all. We scheduled their service guy well in advance but got no notice until the last minute when he was at the wrong address and upset. We stopped at their location in Newberg and gave them photo of the washer info 5 days prior. The service tech (Wendell) showed up with preconceived idea of what was wrong despite even the error code on the machine. Did little to no investigation except saying the machine was over 5 years old, we needed to "junk" it, and to go their shop and buy a new Speed Queen. Totally torched any other product including our Maytag (which they sell). He did no investigative work and walked out. My step son looked on the internet and found the exact problem...unplug and let it re-set. Its now been 2 days since and numerous loads (after a week without a washer) with it working fine. Wendy (the Owner) called my wife today and admitted that their service guy "lacks communication skills". We also have a email from their sales person saying the same thing. It appeared to us he only wanted a show up fee and to sell us a new machine. And they marked us as "out of the area" on the service call even though we are only 2 miles from their business. I hate putting down a local business but I'd avoid this company even if it means going to the big box companies.

    Photos
    New unit
    New unit
    Willamette Valley Appliance
    Old unit, stuff was starting to go bad. Great unit though, that's why we stuck with the same brand.

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    Old unit, stuff was starting to go bad. Great unit though, that's why we stuck with the same brand.
    Cascade Farm and Outdoor

    Cascade Farm and Outdoor

    3.2
    (5 reviews)
    1.2 mi

    I am a regular at the Keizer store. I buy all my cow feed horse feed chicken feed and dog food…read moreThere. on a regular basis and I've also purchased eight or Nine guns at this location. today I went in to buy some feed and a Kimber 9 mm they have on ad. Working with Jole at the gun counter I was told I could not hold the gun with out the trigger lock on it. The trigger lock had a cable connected to the counter. I get it. They don't want someone running out with it. However Jole had already asked for my ODL and had it behind the counter. I told him he could also hold my wallet and money if he like but I needed to hold the gun with out the lock on it to see if it fit my hand. nope. No can do. I told him I geld very disrespected ! he treated me like a thief. With the great feeling of disrespect, I just encountered I will be taking my business elsewhere to a completely different store for all of my needs.

    Brittany Hubbard who works as an ass. Manager in the Keizer location needs to get some further…read moretraining on how to behave towards regular customers. She yelled from across the store at us to wear mask or she was going to throw us out of store. CDC has clearly stated masks are not needed under new guidelines. She was incredibly immature and has no proper training on how to deal with public. She should stay in the back unloading trucks or something. I used to like going in store but doubt I'll be going in anytime soon if ever. Masks or no mask the reason the store is able to stay open is the customers!

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    Cascade Farm and Outdoor

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    Chuck's BBQ Store - grillingequipment - Updated August 2026

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