Keeping this brief... Left my car there all day for what…read moreshould have been 2 minor repairs. Instead I got a laundry list amounting to $2200 dollars of "recommended preventative maintenance", and excuses on why they couldn't make the repairs - both of which weren't complicated. Took my car to a small shop and both fixes were done without a phone call or text message saying "we can't figure this out." Primarily Japanese Auto should change their name to Primarily Can't Fix Anything. Total 100% rip off, unless you're fine getting your time and money wasted. Two stars because the service member seemed mildly apologetic.

We were very impressed with this place. Jacob was our go-to person and even called Enterprise to…read morelower our rate because repairs were taking so long. Bought the car in Cleveland and it had bad rust damage. I feel confident driving my car again after Primarily Japanese gave it a thorough check out. Owner, Joe, took it for final test drive and even to the car wash. Highly recommend these folks!!!

I have been a customer of Aaron's for years. He is scrupulously honest and knowledgeable. I take my…read morecar to no one else.

They fixed my car a couple years ago. They did a really well good job. They were honest would give…read moreyou a list of what else might need to be done, but they not pressure us. I recommend.

Had an issue with my car while visiting Tucson. They were professional, very thorough and great to…read morework with. Highly recommended

Love this place! Prompt service, knowledgeable…read moremechanics-competitive pricing My first choice when it comes to car repair.

The air conditioning in my 2005 Honda Element had been blowing cold on and off, unrelated to any…read morefactor I could discern. A certified Honda place could find nothing wrong. Found Buddy's online with good reviews, called, and they said they would look at it as soon as I wanted to stop in. Did so that day. AJ and John spent a good half hour checking it out with their diagnostic equipment. Took the refrigerant out and found there were 2 ounces too many in the place where it goes. They found no other issue. Turns out that too much can be as bad as too little. They thought that would fix the problem. One month later and and after long drives on two hot days from Tucson to Payson and back, it is clear they were right and it is working great. . They didn't even charge me. These guys know what they are doing and could not be more fair and honest. I am going to trust them with my future auto mechanic business. What a great experience with a business. Thank you. Remember to ask to meet Buddy when you go!

These guys did great work at a great price on super short notice when i had some overheating issues…read morewhile traveling cross country. 10/10 experience and very thankful to the guys

Outstanding customer service (Oscar), fast and compadent service, reasonable prices…read more I would totally recommend anyone in need of repairs to their car to go to this Auto Repair Shop Totally Satisfied Customer Christine Sommerfeld

I went in to get my thermostat replaced. As I drove away they call me asking why my car doesn't…read morestart. Turns out they broke my ignition switch. They replaced it but later down the road my car started running strange and the battery kept dieing. So I started wondering what I lt could be. Turns out they beat the bolts in in my steering collom to my ignition switch. The switch looked like it was busted and banged up also. And when I picked up my car there was sap all over my hood ruining my paint . Never go here unless you want to pay for your car to be worse than it already is.!!!

Excellent experience. Professional and friendly business…read more The "boss" (ultimate multitasker) Was patient and thorough in answering my many questions, my service was performed in the time quoted, thx. Looks like I have my AZ mechanic. Highly recommend.

Great service, very transparent about what's going on with your car. Affordable, nice, overall a…read moregreat place. If you need service, come here

Great customer service! Mike and Blue were very helpful explaining what needed to be done without…read moremaking you feel pressured to do/buy additional services that weren't necessary. All work details and timelines were clearly stated by Blue and he called with updates when needed. They were very flexible and kind when I needed to make changes to service requests and timing. They replaced all my rotors, front brakes, front tires, my radiator, and fixed my stuck back door. This was all very intensive work and they did it very quickly, professionally, and reasonably priced. My car is brand new and drives perfectly again! I would definitely recommend saying hi to the shop kitty as well!

Blue took excellent care of my daughter's car. I expected them to have her car for a couple of days…read moreand it was under 24 hours. They over delivered.

Cruz was amazing he was so he honest explain what we needed done walking us through everything I…read morerecommend to all family friends

Sooters was recommended as being a shop that didn't gauge. I'm from out of town and I think they…read moretook advantage because of that with their pricing. They charged $160 for a diagnostic which would be fine except I gave them the report from AutoZone who had run a diagnostic hours prior. And typically when you do the work, a garage will then credit that diagnostic fee to the work being done. They charged $604 total after I protested about the spark plug parts cost. Originally they wanted $200 for the spark plugs part. After protesting, they charged $176 for the Spark Plugs (parts) alone. $240 for the labor and $160 to diagnose something that was already diagnosed. When I told them the max fee for spark plus is $50, (I'm ok with companies marking-up costs but not at over 240%), they gave me $40 off. Still an astronomic cost for changing spark plugs, especially in Tucson. They did give me my car back in 1 day though, which I appreciated.

I ranted and raved about this place because I trusted the owner Doug he was so kind. Well,…read moreapparently my being in hospice and sick affected my judgement because he did nothing but charge me for a serpentine belt that he did not replace nor need to because it had already been replaced new, (He didn't even inform me he was doing that. I found out after I paid and saw it on the bill, so there was no authorization ask for or received) and then put two clamps on a power steering PRESSURE hose that was bad instead of replacing hose and doing it right. For all that I was charged $184.79 for two $1.80 clamps that were nothing more than a worthless bandaid that lasted a few months max. He looked at a sick old lady on hospice and saw "sucker". Makes me wonder about the time I took it to him for a new charger. car had brand new battery that tow company checked and said was fine, but Doug insisted it was fried. (if fried, how all the lights light up still) I dont know. maybe that time was legit but the first time was nothing but a bogus scam. Now that it has been fixed right, and I have the part I have proof he scammed me.

This is the first mechanic who has ever given me an estimate and came in under his quote to replace…read morea radiator, thermostat and water pump. I only take my car here for service.

Fabian did an amazing job getting me in and out during a stressful time, the repairs were…read moreunfortunate but he explained everything very thoroughly where I understood all of it and got a picture of the part that had went out. I would highly recommend!

From the owner: "Our purpose is to deliver honest, reliable, and professional automotive repair and maintenance…read moreservices that keep you safe and your vehicles running at its best."