Never did I think I would spend 7 hours at a Chuck E. Cheese... Our PTA hosted a fundraiser here last Friday and boy did the staff come through. Kaylyn, Sergio, Vanessa and the rest of the Chuck E Cheese team were amazing. Our families had the best time and we have already booked our next family night. Everything was clean, the food was way better than I remembered, and fun was had by everyone involved. My husband and I brought our youngest back tonight to have a little 1-1 time with him and again, everything was clean and the staff was more than accommodating. Thank you guys! read more

Empty buffet table, no food. Ordered wings I waited 30 mins for only to receive them cold. When I complained about my cold wings they had the nerve to only offer to reheat the same wings! Worst customer service ever. Do not come here. I will be calling corporate to complain as well. Not worth almost $70, this is a rip off. read more

Chuck E. Cheese - Pizza Near Me - Moreno Valley, California

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We had a small issue today but it was rectified quickly and handled well. My main question is where was cheese stuffed crust when I was a kid going here? Cards for points work well, especially with the wristband holding it to my sons arm. A little more expensive than before but still cheaper than the competition. read more

Good upfront service. The cashier Isaac was the best, very friendly and helpful. Definitely deserves a raise. Not only that but the manager Tina was very helpful. However, there was only one bad thing about my visit. The cook whos name is Angel was very rude when he handed me my pizza. The pizza looked like the cook did not want to work there and made in 2 minutes. If you dont want to work here then just quit. Costumer service is a key to satisfy costumers and keep them coming. Angel failed at his job.Other than that everything was just fine. read more

Meh... I really don't like CEC but I have found this one tolerable. Of all my visits this is the first time we came at night and the first time we ordered dinner (usially drinks and games). Pizza was overpriced & horrible, salad bar was overpriced & horrible, they have the tables set up for tomorrow (Saturday birthdays) but the chairs are piled up ON the table settings. Not sanitary at all. No floor staff. Asked for a large table to be wiped down for my large family. Most of the restaurant was pre-closed. We were told they are short staffed, find another table. My kids had fun and won bunches of tickets. They care less about food and sanitary conditions... Mom's nightmare. read more

Chuck E. Cheese - Pizza Near Me - Moreno Valley, California

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Nice place but not nice today. Suns still up and no free pizza. Tmobile customers were turned down, about five families after we left read more

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Been coming to this location for years. Seems like like it keeps going downhill. I was there with my daughter during the week and didn't expect it to take so long from getting stamped at the entrance to ordering anything or even choosing a prize. Very understaffed. The very few staff they had didn't really know how to do things at the register and took so long. While I was trying to order there was at least 3 people that came up asking where their food was and someone came to tell them food was cold and asked if the wings could be put in microwave but staff said they didn't have a microwave. Im glad we weren't hungry and were just there to play. Most of the machines including the picture one were not working either. There wasn't that many customers there but still was so understaffed. It took us at least 20 min just to choose a lollipop prize. Chuck E Cheese used to be such a better experience before. read more

The place itself is actually really clean, however their customer service sucks!!! Most of the employee's AND MANAGERS are so rude. No one looks happy to work there, and their staff is definitely not kid friendly!!! I asked several employees for assistance and all of them were so rude and didn't want to come help me. read more

My family went to this location for the first time and we were very pleased with how clean it was and how there were plenty of employees to help out with things. The manager was very nice and very helpful and all of the staff were as well. The manager was nice enough to let us use one of the party tables that was not reserved because we had a big family get together for someone's birthday. I would highly recommend going to this Chuck E. Cheese, we went on a Sunday and it was not very packed at all there was plenty of seating and it did not seem very crowded for being a weekend day. The manager is definitely doing a good job Making sure that this location is enjoyable and clean. read more

So we have had two of our daughters' birthday parties here, our oldest's 7th birthday (2016) and our younger daughter's 6th Birthday (today) and both times we were really pleased with the experience. The pizza is good, the sandwiches are tasty and the kids just run amuck and have a blast! The staff is so very friendly and the hosts are very engaging with the kids and really make them feel special on their birthday. It's so nice not to have to cook or clean or bake, and the hosts facilitate everything, so although it's a bit over stimulating, lol, they do a great job of making the party stress-free. My only complaint is that they do not have enough staff, at least on the weekends. If you don't have a reservation, lines are long and it can get pretty busy when you're trying to leave (if you do have a reservation they streamline your bill and you don't have to wait i. But the staff that are present, like I said, are in good spirits and are very sweet with the kids. So if you're on the fence about having your child's birthday party here, I would recommend you give it a try and I'll bet you would be pleasantly surprised. I'll also mention that they take great measures to keep families intact and safe with their invisible ink stamps which are given upon arrival and checked very carefully upon exit, which goes a long way for peace of mind when your child is running around playing. UPDATE 2020: Had another birthday party here and while our host was great and the kids had a wonderful time, the manager gave one of my guests a hard time when she brought a personal sized pizza in for her daughters who are gluten and dairy intolerant. The manager suggested she take her children outside to eat their pizza separately when it was time for my daughter's birthday party pizza at the table which is unacceptable. Management eventually allowed her to bring it while covering it with another plate, but for goodness sake, please do not do that again, especially if it's a family coming to a party where a customer has already paid for those children's pizza that won't even be eaten by them! Because of that I am downgrading my review. read more

Chucky was grouchy tonight Went on a Thursday night and place was not packed, perfect night to go. Service was good. Bathrooms were decent. However there were some issues with ol' Chucky tonight. He was definitely unenthusiastic. They really need someone who gets excited and into the show as you could clearly tell Chucky wasn't and seemed bothered to do the 5 minute song show. Other than that they kept up on the salad bar as far as refilling all the fresh veggies, dressings, ect. My sister ordered a beer for $5..kinda pricey but I guess that's how they make their $, getting the parents to drink and relax lol. Great family fun and I recommend this location as it was spacious and well maintained. Would have gave it 5 stars but Chucky lowered it to 4. He's the main star and plays a huge part! read more

Chuck E. Cheese - Don't let the pic fool you, Chucky wasn't too upbeat tonight - Pizza Near Me - Moreno Valley, California

This is the first time coming to this location and let me tell you the service sucks! The young cashier looked confused. I asked the manager for change so I can get more time for my kids to play he said no. I needed to buy something. Then once I was leaving I asked the manager if I could have a to go bag he said no. NEVER again. Worst service I've ever had in a Chuck-e-Cheese location. read more

This is probably way better than the location on Hospitality LN. Pizza was Meh, drinks were flat and even ask them serveral times to change them and they ignored us. We only went because it was my daughters birthday ,for what it is it's alright . My daughter was happy in the end read more

Chuck E. Cheese - Pizza Near Me - Moreno Valley, California

Ever heard of a little game called Flamin' Finger? I know, I know, it sounds dirty and weird, but it's not. It's the most awesome arcade game ever. http://www.bhmvending.com/Amusements/Namco/namco_flaming_finger_merchandiser.jpg It's a touch screen maze game. A race against time set to techno music. "Get your flame on", signals the start. "Flame over", means you've lost. I wish I could find another Flamin' Finger machine. If someone tells you there's one in the Metreon, don't believe 'em. That one's been gone for months. If you're ever unfortunate enough to find yourself in Moreno Valley stop by this Chuck E. Cheese and get your flame on. You deserve it! read more

You know what, I was surprised. Pretty decent Chuck E. Cheese. It's not the way I remember it as a kid with two stories & lots of places to hide. A lot of things have been changed since then for safety & cleanliness (like the ball pits mentioned by other reviewers. Those things were super dirty lol!) I am sure every parent will be thankful it's pretty easy to keep an eye on your kid in here. When I was there it was not very crowded and workers were maintaining and cleaning machines here and there. The salad bar looked decent and I was glad that it looked clean. The inside of the climber smelled like a kid had peed in there. I do like the check system at the door to be sure the person who came in with a kid leaves with a kid. This is helpful to know. The attendant at the door was friendly and helpful as was another worker who we talked to who was cleaning outside. The video playing actually surprised me by showing Chuck E and friends talking about developmentally appropriate things such as having compassion for others and treating them with kindness, how to be a good friend, something about not eating candy all the time, etc. I was impressed. To be honest I saw no candy inside the restaurant. They used to have a ton of lollipops and other junk food. Here it was just pizza & salad. I felt the games were child appropriate. As a parent this is a big deal to me. Whoever chose them was very intentional and thoughtful. No machine guns, zombies, gore, overwhelming stuff, etc. There are many games and little rides that are okay for preschool age young children. There are simplified dance games like a children's version of Dance Dance Revolution with kid-appropriate songs like Bingo. My daughter is too young for the games really but she enjoyed the merry go round and climbing into all the vehicles. Her favorite was a machine with rubber duckies that move along a track over and over. I never really imagined that I would think Chuck E. Cheese was a really healthy thing to take my kid to but I am glad to see the company is at least trying to keep kids safe and entertained.... in as healthy a manner as you can in a pizza parlor. The cons: aggressive and rowdy kids, and other parents! ROFL! I witnessed a mom letting her kids climb all up & over the basketball machine and not caring, three little boys running and trying to tackle & choke each other. I had to speak to them because a boy was rasping "Let go, let me go." I asked the boy if he could hear his friend telling him to stop and said please let go of him, and then said "let's try to play in a way that no one gets hurt, okay?" Took a couple minutes and the mom of the one doing the choking was just ignoring while grandma stood there right by the boy doing jack shit. Parents, grandparents, I know you are here to try and get a break but when your kids are breaking shit that doesn't belong to them, or endangering other kids, you have to step in and guide them. Unless you really WANT to deal with a hurt kid or a lawsuit? If your kid ever hurts mine you bet I will sue your ass. Sorry. read more

Went here with my lil one and friends I have to say we had a great time, big and spacious, lots of things to do there where only a few not working but where writing on them. Salad bar was fully stocked and fresh! Place came across clean as well. Friendly staff, pizza was hot... I will be back! read more

I really love this place. My son has a blast here every time. Now they are offering a all you can play for $9 for the first 30 minutes and $11.99 for 45 mins. It's not bad, the happiness in my son's face is worth every dollar. It's reasonable, the food quality it's so much better than other Chuck E. Cheese's we been to in the past. We been here since April because that's when we first moved to Moreno Valley from Los Angeles area. We are definitely regulars now. read more

Only went here for a free pizza promo and was really impressed! We got the stuff crust pizza and it was great, really cheesy. They also now load players cards by the minute so 3 kids ran around using the same players card. It kept the kids together and maybe saved some money?, (instead of buying 3 separate cards).The floor was kind of sticky and the girl in the chuck e suite was unenthusiastic, but I don't think the kids cared. Probably go once a month if they keep it up read more

I just visited this chick e cheese a few days ago with my family and kid and we had a amazing time we paid 200$ all together for 9 people and had two play cards unlimited for 2 hours (which felt like longer) staff was nice and friendly chucky could have had more energy with the kids but all n all I had a good time would return ! read more

Pricy even with coupons. Cost about $50.00 for 2 adults and one kid. 5yo grandchild loved it, so it was money well spent. read more

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The manager Reginald is the worst representative for a Chuck E. Cheese's ! So unprofessional and rude. I will not be throwing another party at this ghetto location because of him. I'm going to be contacting the corporate office regarding his service. They should just put him in the Chuck E. Cheese's costume so he doesn't have to speak to the public! read more

Service could be better. One person checking customers in, taking food orders, and taking the tickets for prizes. There are other people working but not willing to help when something is needed. read more

Went here for a going away party for a good friend who left our workplace. I still keep in touch with him. The person who wore the Chuckie uniform at the time was funny. He was sort of flirting with a female coworker and armwrestled my buddy. Pretty funny. read more

I came to my buddie's 2 year olds birthday party. The party tables were reserved from 6-8. I came fashionably late at 6:30. Apparently I came early to Chuck e Cheese standards because they didn't have anything ready. The pizzas came out around 7pm but the sample platter never came out. The party mom was told the order was never put in so they put an order in. It's 7:50 and the platter is still not here so we asked to talk to the manager. There was some sort of miscommunication where the platter wasn't put it again. My buddy asked to get comped for their double mess up but the manager insisted he didn't take the order so it's not his responsibility. At the end he gave us a 1000 point voucher, a whopping $10 value to shut us up. Save the headaches, go to Johns Incredible pizza. read more

Been to a thousand chuck e cheeses before, & never liked the shouting, runny, snot nosed kids running throughout. BUT- this experience made it worth it! Their customer service went above and beyond, and for that, I would definitely come back. There was some confusion over the details for my sons party, but the manager was willing to accommodate us as best she could, and she ultimately did what was best for the birthday boy. I would recommend going online first for coupons because they've got some major deals online, but overall, my friends and family had a wonderful time. Very clean. Very "on top" of kids not leaving with the wrong adults/parents. Very pleasant! read more

Went here for my nephews birthday party and it's definitely not like it used to be. Most of the kiddie rides were out of order and there was very few games for 2 year olds. They didn't even have the jumping balls they used to have. The food was not so great came luke warm. Service was ok the girl was pretty attentive. The place is dingy and messy most places. The restroom was disgusting and hadn't been cleaned so a few of the stalls were out of toilet seat covers and toilet paper. I give it 2 stars because the service was pretty good. My kids are all older now but I definitely wouldn't plan a kids party here if I had little ones and definitely won't bring my grandkids here. Chucky has definitely gone down hill. read more

Chuck E Cheese pizza & salad is sooo good! :) The boneless wings are a must try cause they're delicious! The staff is so friendly when the machines don't work! My sister had lots of fun today! :) read more

Chuck E. Cheese - Pizzaaaaaaa!!!!!!!! :) - Pizza Near Me - Moreno Valley, California

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Literally waited for 2 hours for our pizza and didn't receive it until most 20 min before closing, to which it was cold. Not only us but every other person in the store had to wait for their order when I asked to speak to the manager, I was told that they were on break and would be back in an hour when the store closes and was given 200 tickets and told that should be good enough by the cashier AVA. Then I went to ask and was told it was being put in the oven and to come back in 10 min then when I went back I was told it was being put in the oven to come back in 10 min and kept getting told this 3 more times. When I went back the final time there was a group of 10 people all asking and waiting only to be told the same thing. AVA then started saying there was nothing they can do and to cut them some slack because she gave me 200 tickets then a Spanish speaking lady asked about her order and was told to just keep waiting and when the lady got upset AVA told the lady to start speaking spanish and explaining her problem AVA kept putting her hands in the ladies face and kept trying to shut her up. One lady was upset her pizza was cold and the other worker WILLIAM said I don't know what you want me to do and slid the pizza across the bench hard enough for it to fall on the floor and walked away. When I tried to explain why everyone was upset AVA rolled eyes and said well you're going to have to keep waiting. Meanwhile 4 or 5 employees kept walking in and out of the kitchen while eating. Literally the worst service I've had. I hope this place gets shut down. I tried giving AVA the benefit of doubt because she was the only cashier and was helpful at first but once she got an attitude it started getting worse especially because everyone was being patient until she had an attitude. Only 2 employees were understanding, the cook with the braids and the young lady with red braids. Would rate this with no stars if I could. read more

Most dirtiest chick E. Cheese I've ever been . Very disappointing. 20 min wait to get a table cleaned

If I can give a 0 I would! Every time I come I only see either a woman manager in charge or a new manager. The GM and other managers are never around... who knows where they go hide and when you need something fixed and they're called upon, they are rude! He is rude to his employees and staff as well. The GM should never be managing that store if he isn't gonna manage it right... btw your link doesn't work read more

Good pizza, a little pricey for the food though but if you use coupons it's reasonable. The timed play is really cool, cheaper than Round 1 and you still win tickets. Staff is pretty nice and the place is pretty clean. Best to go during the week and have the place quiet and to yourself. A fun place to go with the family or even a date when you're bored. You can also get a free individual pizza when you download their app. read more

Chuck E. Cheese - Pepperoni and jalapeños - Pizza Near Me - Moreno Valley, California

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Celebrated my daughter's 4th birthday and I must say a lot has changed and I love it. Service was awesome and prompt. I did not have to lift a finger or ask for anything my party host was one step ahead making sure we had everything we needed. My adult guest enjoyed themselves and the kids had so much fun, this will be a birthday party my daughters remembers for many years to come. Don't knock it just because it's in Moval. read more

Chuck E. Cheese - Pizza Near Me - Moreno Valley, California

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Don't bother booking a party here. At least not on a Saturday. It was a stressful night. Our table wasn't even fully setup until about 35 mins after our party was supposed to begin, kids play passes took even longer than that to receive, passes were supposed to be unlimited but they only worked for 1 hour. Supposed to be for 2 hours. Didn't receive the coiled wristbands for the play passes, communication was not the best. Place was a disgusting hot mess the entire night. Bathroom didn't have any paper towels the majority of the night. I even let staff know about it and no one bothered to refill it. Manager must have been stressed if he didn't realize his pants weren't zipped up the entire night. I miss the Hispanic woman that was the manager. She had that place organized and clean. Waste of $300+ if the weather didn't force us to book a party I would've had it at my house. I won't book another party here. Our hostess was nice and the greeter was nice. They both apologized for all the mess ups. The manager didn't apologize one time. read more

I absolutely do not like to complain about a crazy kid place like this. Come on , who really wants to work at Chuck E Cheese's ???!! But come on, if you are going to be a manager , step it up! Here with my 4 year old grandson. Waited the requisite 7 minutes for the rat ( Chuck E. Cheese) to appear. No rat. Had to ask staff what was up. They restarted the rat program. Had to wait another 7 minutes. I spoke to manager about kids expectations. His response. "Sorry". read more

Hate his place. My family and I were trying to win tickets for my son for his birthday. I was able to get the jackpot on this game and well it didn't read the damn ball. So I went to get help another employee saw and told me he was going to get help. So I waited. Nothing. I went to the man in charge and he said I was lying and he couldn't do nothing. He sent an employee to help again and of course one I walk away someone else came and played again and the jackpot registered for them. They got my tickets. Another employee saw this and went to talk to the manager again but he still help for crap. Thanks for begin no help and making my sons birthday so memorable in the worst way. As you can see in the pictures the ball is obviously is there and the other people got my jackpot. What got me more upset was the fact that the manager said to me and my family that we were lying. Insulting and humiliating. They can check cameras everything. Will be calling corporate. read more

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Horrible Horrible Service. We have been waiting a hour & a half for a party sampler. People who were in line behind us & still got there food before us. We will never return to THIS ChuchECheese again. read more

Chuck E. Cheese - Still waiting for a cake still..... - Pizza Near Me - Moreno Valley, California

Seriously can't get enough of this place. They always busy but clean and friendly.....they are so good with customers compared to the one in Murrieta that location sucks avoid if you can. Gabriel was so nice w the ppl ahead of me and w me. Thank you read more

Horrible experience here today! We come here about 20 times a year for birthday parties and such. I mean it's always a chaotic experience, but today was by far, the WORST! The cashier was rude and did not follow health guidelines! She was handling cash and then would handout food and utensils without washing hands. When we asked her for new forks that she didn't touch directly where we would be eating from, she said "omg it's not that big of a deal!" When I asked to speak to a manager, he was even WORSE! He was condescending, did not care at all about the complain and even said they are not required to get food handler permits or any kind. We have frequented this location for year and will never come back! read more

Great service! Excellent salad and pizza! Well done, especially in the midst of all the restrictions with the pandemic.

Poor customer service!!! The "arcade" Most machines were broken.. What is the point to go there?? read more