Very mixed results from urban Air - could be great at times and downright terrible. And corporate…read more(unleashed brands) is an evil entity that should be avoided at all times with no semblance of customer service (see their BBB reviews). First, the staff are overall very nice, friendly, but depending on the day drastically overworked / unable to control kids. Front desk is usually efficient and gets people in (because... money). Then, depending on the day / how busy things are is where it goes downhill. Sunday mornings at 10AM is the best, no lines, staff are able to enforce rules (e.g. 1 person at a time on trampoline, height requirements). However, almost any other time the place is overcrowded with 10+ birthday parties at once. Its also full of older kids 10+ so imagine a 4 year old jumping on a trampoline then a teenager jumps doing a flip almost dropkicking the kids while staff is looking helpless. Thats the experience. Or the obstacle course where people are going from both entrance and exit, with 160 lb adults doing monkey bars over 4 year old in the ball pit. The go-carts are fun when they work, but too many times they dont use the full 6 dual rider carts and the line can be over an hour at times. Not sure if maintenance related but definitely not fun. Worst is corporate and how they do memberships. No number to call, most likely AI generated responses, will cancel your membership and then make you re-enroll paying another re-enrollment fee. Super unethical.

This Urban Air stands out from the rest! Not only is it a trampoline park, but there are go-karts,…read moreharness activities, playgrounds, obstacle courses, and more! My son thoroughly enjoyed his time spent here. The price to do everything is a bit steep, but you can definitely get your money's worth if you have time to spend. My son is ready to go back. All in all - neat place!

Held our birthday party here, service was spectacular! All the kids loved the facility and the…read moreemployees made everything so easy! Our designated helper Gabriel was top tier - always checked if we were good and made sure we had everything we needed the entire time. Special shout out to Alvin as well who stepped in throughout the night to check on us as well and took care of us. We look forward to spending future birthday parties here again!

Took my granddaughter who is 3 years old. She really loved the bigger structure that had more to…read moredo. The toddler section was much smaller. The place was clean and well kept! We had a great time & will return!

I bring my boys here and they always have a blast! The staff does an amazing job at keeping it…read moreclean. There are activities for all ages, imaginative wall, tiny town and a big play structure with a ball pit and basketball. We are looking forward to membership options as that will be perfect for our family.

Has potential like said before in other reviews. Does not seem like much cleaning is going into the…read moresoft play. Likely it just being wiped down but not with appropriate product and elbow grease. MANY broken pieces, (the jail house, the wall figures inside the larger play area, hanging soft play pieces that have come undone, just to name a few.). We can for free play around 11am and it opened soon before that. By 12 birthday parties started but neither of the 2 girls upfront walked around fixing up the place. Each house has items that belong in them and they just needed a refresh. Should be a requirement every 30 mins one of the 2 gets up to refresh each space. It took me 2-3 minutes to walk through each, hanging clothes back up in the firehouse, setting food and cans and plates up for play in the kitchen and grocery store, etc. nothing was in any of the other houses, (make up desk house or the dr office). Should have some music softly playing somewhere too.

I attended a friend's daughter's 5th birthday party on a Saturday late morning. Parking was…read morespacious and the building was easy to locate. Check in was quick if you complete a waiver beforehand. The front desk employee was very kind & welcoming. There are two timed rooms with various inflatable obstacle courses. I like how the whole room is private & the kids move from one room to the next altogether. The play area accommodates a good range of age groups including toddlers. After the two rooms, they led us into the party room and the birthday kid gets to sit in a huge inflatable chair. The staff immediately started serving the food. The pizza was pretty decent and I applaud the employee for keeping the drink pitchers well stocked especially how thirsty all the kids were from jumping. I think they had forgotten the chicken for the adults but it came out fairly quickly afterwards. There were venue themed party favor bags passed out at the end, which was full of fun goodies that all kids were super excited about. The bathroom had dim lighting & looked little older but seemed clean overall. The party was booked for 2 hrs, which was plenty of fun & eating time for the kids. Everything seemed like it went fairly smooth and the kids had a great time!

Pump it Up! I…read moreattended my little cousin's 5 yr birthday here yesterday. The location was very easy to find, the parking was a breeze and the facility was very clean and well maintained. There are, I believe 2 rooms with 2 bouncy houses in them where kids can run bounce and play and they have hand sanitizer everywhere. The bday party is super easy for parents, the employees do all the heavy lifting. They hype up the kids, guide them from room to room, lead singing happy birthday to the bday kid and serve the food to all the children. They leave the food out buffet style in the back of the room for the adults to serve themselves. They also take pics of all the kiddos while they're playing and then a montage of all the pics is shown on the screen in the pizza party room while they're eating. The kids loved seeing themselves in all the photos. It was so cute to watch them look at all the pics. More importantly, they absolutely loved the bouncy houses which seemed perfect for pre school to elementary aged children. Great job Pump It Up staff! Little Adam and his friends seemed to really enjoy themselves and I know the parents were happy to have the perfect outlet for burning off their kiddos' turbo energy the day before Thanksgiving!

I love Andretti's! It's at least an annual thing for me and despite the several years it's been…read moreopen, the facilities and equipment all seem to be in great condition and working order. In addition to the super fun go kart racing track, there are plenty of arcade games, some of which are VR, laser tag, and even great food! Think of it as a brighter and better maintained Dave and Busters. It can be a bit pricey but worth the cost in my opinion. Parking is ample so no issues there, and it's in the heart of Katy Asia Town so tons of good food options either walking distance or just a short drive away. The staff were pretty knowledgeable and nice too. Go check it out! It's actually a pretty good date option too. I've been on several there and the wife loves it every time.

The good: The karts were in great shape and was the track, the directions were clear and the no…read moretolerance for bumping is appreciated. Lots of arcade game options, almost everything in working order and clean. The kids enjoyed themselves which was the goal. The bad: The mini track was LAME, for a kid that's never driven before it would be adequate, but our 5 year old drives well (he has a kart of his own at home) he easily could have handled the beginner track and kart. The arcade was over priced for a weekday, and there were no attendants to be found for help with game malfunctions or to get prizes. If we ever make it back to Texas we might make a return visit.

This wasn't worth it. 60 coins, $50, nothing. Claws were weak, would pick up a plush slightly then…read moredrop it at any movement. Another family after us went in and the worker started opening the machines and moving the plushies to what seems to be more achievable. The next family got some and got ones we tried at. We picked them up and the claw just let go before it could even move to the exit. Honestly, was very excited at first, was let down. Don't waste your money. Go to Bellaire, worth it and claws aren't weak.

It's a really great claw machine arcade , the employees are sweetie pies , I don't feel like I lost…read moremoney , I had a great time and felt good to win 30 prizes and trade in for this big girl . Groupon has a great deal as well it saved me 40 dollars . I'll come back again I hope they get to expand.

First time here after checking out videos from this place. Staff greeted us when we entered. Easy…read moreway to sign waiver online, suggest to do it before you arrive and save yourself some time. Came in during the week and it was empty which was nice so the little one can play freely. The big no for me besides finding the cleaner in the 18 months and under area was the amount of flies inside, live ones and dead ones. The floors definitely need some love. This place has potential but definitely needs some care and deep cleaning. The price is fair for what you get. They definitely have a bit of everything for all ages. Hopefully they do some improvements in the cleaning, I did mentioned it to one of the staff members and she said she had already informed her manager about the flies.

We had such an amazing experience at PlaySpace in Sugar Land! From the moment we walked in,…read moreeverything was welcoming, clean, and well-organized. I was a little nervous at first since there were quite a few kids and families, but everyone was so kind, respectful, and friendly it made the whole experience even better. A huge shoutout to the incredible staff! Taylan was absolutely phenomenal working so hard, staying attentive, and making sure everything ran smoothly. Deja at the front was super helpful and welcoming, which set the tone right away. Jollett was so kind, warm, and attentive, Caylae and Yasmine was amazing as well so sweet, helpful, and added to the overall positive experience! What really stood out is that the staff was everywhere doing everything cleaning, helping, organizing, assisting families, and making sure all the kids were safe and having a great time. Taylan, Yasmine, Joellette, and of course Deja! You don't see that level of effort and teamwork everywhere, and it did not go unnoticed. The separate play spaces for babies, toddlers and big kids are great. The color coded party rooms. Blue, Green and Orange. To name a few are really cool and make it easy to find your room. They do offer the 2.00 grip socks, you can purchase and add money to the card for the arcade games and carousel. I love the little shopping center and police station outside of the jungle gym. Lastly, get a picture of your kids going down the vortex slide! Our kids loved it! We even stopped by the snack bar and had a great interaction with Areli she was super sweet and professional. We purchased a few different items, and since they didn't have regular bags available, she kindly offered me a Ziploc bag, which was really thoughtful. Small gesture, but it meant a lot. We even left her a little tip because she was just that kind and helpful! However, corporate please get bags for families. To make our purchases more convenient. Carrying all that stuff is inconvenient That's one of the suggestion I would offer to upper management/corporate is to consider providing bags for staff to use when parents are purchasing multiple items it would be a great addition to an already amazing experience. Also, although I did see the staff tidying up. I do think you all need to bring an actual commercial cleaning company to offer a deep clean in the bathroom and a few other places. (Maybe you already but I would suggest really looking into making it more obvious with certain nooks and crannies that a professional cleaning company would get. To help ensure your guest feel comfortable) You can tell this team genuinely cares about the families and kids who come through. The environment was clean, safe, and full of positive energy. We had such a great time, and we will definitely be back!

One of the most versatile event spaces in Sugar Land, the indoor facilities at the semi-new Clover…read morePlayground & Cafe is nothing short of impressive. Whether one is a toddler looking to explore or a kid looking to burn off energy, or an adult just looking for some coffee and WiFi (#1), there really is options for everyone. A massive upgrade from what was previously another indoor playground (#2), the interior has an excellent layout that allows for folks to pick and choose their own adventure. The staff is extremely diligent about keeping the place spotless and the bathrooms are very clean (#3). For the babies and toddlers of the world, there is lots of room to run around, climb mini structures, and indulge in a ballpit. The soft matte floor space makes falls and spills seem like an afterthought. For slightly older ones, there is a ninja adventure space on the other side, which allows for obstacles galore while burning lots of energy. It's the liveliest area and is a good reminder that everyone should be wearing grip socks. (#4) For adults, they have an entire cafe area that has table seating, free WiFi, charging ports, and a full menu of hot food items and drinks. I sat with others over caffeinated drinks, snacks, and good conversation. The last thing I thought I'd be doing at an indoor playground was indulging on a peanut butter mocha latte, matcha, chicken tenders, pizza, and mac and cheese. Additional food options included salads, açaí bowls, smoothies, and bento boxes. For party planners, they have private rooms with tiered packages that are all much more involved than other similar spots. I was impressed with the balloon garland, customized panel backdrop, and full service with foods with setup and clean up. I'm most impressed with this since it really takes the guesswork out for busy families trying to plan special events. Some folks may not be fond of the prices ($24 for open play, $59-89 for monthly memberships, and $375-750 for party packages) and the weekend crowds, but it is a premium service that is not common with most indoor playgrounds. I never thought I'd say I'd be interested in attending a child's party, but this venue was impressive enough for me to want every party to be here (#5). I'll be armed with a laptop, thirsty for some drinks, and enjoying the energy around the room, and a robust staff that keeps things orderly and clean. They deserve all the kudos. ___________ (#1) That would be me. (#2) https://www.yelp.com/biz/majestkids-playland-sugar-land-5 (#3) Kudos to whomever came up with the bathroom slippers. (#4) Which can be provided or brought from home. (#5) Invite me, parents?

I am extremely disappointed and concerned about my experience at Clover Playground & Cafe…read more I drove over an hour from Katy to Sugar Land and made a reservation so my 3-year-old child and I could enjoy some time together. Instead, I felt singled out and racially profiled by both employees and others in the facility. My child is larger than average for their age, but that does not give anyone the right to question whether my 3-year-old "belongs" there. My child was also recently diagnosed with autism, so as a parent, I am already navigating a lot and learning how to advocate for my child. What was most upsetting was seeing how differently another parent was treated compared to me. Every family deserves to be treated with the same respect and dignity. I came here expecting a fun experience for my child, and instead we left feeling uncomfortable and excluded. I hope management takes this seriously and addresses how families are being approached and treated. This experience was unacceptable, and I hope no other family has to feel the way we did.