Probably more like 3.5 stars but I'll round up since the kids always have a blast here...surprisingly not as terrible as I had it pictured in my head, the Hicksville outpost of the mouse themed child casino is about as clean as one could hope for, most games are working most of the time, staff are mostly attentive albeit often stretched way to thin to take care of everyone quickly but that's not their fault. Some tips: first, download the app and create an account - even if you don't get one of the monthly passes you'll still get coupons for discounted food, trampoline area etc. Second, if you're going to order food do it when you first get there as it can take a while, we've found if we place the order first thing the kids get a good amount of time to play and can then come take a break for food before doing it all again. Aside from the usual visits we also did my son's birthday party here a few months back. They have a systen where you can book online and the store will then call you for the particulars. This is one area where I do feel they could use some improvement. The package we picked came with pizza, drinks & dippin dots for the kids. The coordinator who called a few days prior insisted they we could only pick one drink type and one dippin dots flavor for everyone. Weird as we could've sworn we'd seen variety at other parties we'd been there for. Sure enough we confirmed with some other parents that they'd had no issue getting 2 or 3 drink options etc for their parties, not sure why this person wasn't accommodating but it is what it is. They also need to do a much better job having the right number of cards ready for the kids, we gave a count when the coordinator called and they were about a half dozen short leaving some kids waiting to get started on arrival. Same goes for having the correct number of plates, cups etc for them. The party turnover was abysmal, literally stood there waiting at our arrival time for the party before us to finish and clear their stuff out of our area before we could get to the tables, frustrating when you're given a timeframe and are expected to be out when it's done. They really need to give a 15 or so minute buffer between parties to accommodate the changeover. Those annoyances to one side the party wasn't as crazy expensive as I feared and my son had a blast which at the end of the day is all that matters. So bottomline if you're cool with your ears bleeding for a few hours while the kids get overstimulated by flashing lights and dancing mice it'll be a great time for all. Hopefully they sleep well for you afterwards. read more

This is our go-to place for letting our kids run around to release some steam. We love it here because it is a part of a shopping center yet has its own windows looking out on one side where people can sit and eat their lunch/dinner. The cell phone reception is great here, you can make calls, receive calls and search on the website if you have any questions. We love coming here because they have some game machines that we don't have by us in Flushing. Also, the ac is comfortable here. It feels more spacious in the Hicksville location. Chuck E. Cheese in Hicksville is the best one I have been to so far and definitely deserves two thumbs up from me! We love creating happy memories here! read more

This is a good spot for kids. We used a Groupon that included a pizza, four drinks, and two arcade cards--it was a great deal! The playground and bounce area are an additional $18 per child, but keep in mind there is a 56-inch height limit. The food was okay, though the drink covers were a bit thin and kept falling off while the kids were drinking. I also noticed the prize section had much less candy than usual; there were only two options this time. The front desk service was fine, but the lady cleaning on Friday night was the real star. She was moving all over the place to keep the venue clean, even though it was quite packed. Props to her! Este es un buen lugar para los niños. Usamos un Groupon que incluía una pizza, cuatro bebidas y dos tarjetas para los juegos; ¡fue una excelente oferta! El área de juegos y los inflables cuestan $18 adicionales por niño, pero tengan en cuenta que hay un límite de estatura de 56 pulgadas (142 cm). La comida estuvo bien, aunque las tapas de los vasos eran muy delgadas y se caían mientras los niños bebían. También noté que la sección de premios tenía mucha menos variedad de dulces que antes; esta vez solo había dos opciones. El servicio en la recepción fue aceptable, pero la señora que estaba limpiando el viernes por la noche fue la mejor. Se movía por todos lados para mantener el lugar limpio, a pesar de que estaba bastante lleno. ¡Un aplauso para ella! read more

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This is my go-to Chuck E. Cheese location. It's clean and thoughtfully laid out, with plenty of space between the games and tables, which makes a big difference--especially with kids running around. The pizza is consistently fresh, which is always a plus. They've also recently added a trampoline area, though it does cost extra. The main downside is the staff. Service can be slow at times and not particularly friendly. Also, weekends are very crowded, which makes it harder to enjoy the games and the overall experience. All in all, it's a solid location and a great option if you visit during quieter times rather than peak weekend hours read more

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We just had a bday party for my nephew there and it was perfect for him. There were a lot of other parties there but the staff was patient and set our table cloths for us before we even arrived. We had pizza and drinks and played lots of games! The kids all loved it. read more

Old school animatronics! This location is one of only two in NYS with these life size animatronics. The staff is friendly and helpful. There is a climbing and trampoline zone for an additional fee. It was well kept and clean. read more

A safe place to bring your child. They are so on top of making sure no child leaves without the appropriate adult.

I went here with my family and my brother's family and had a great time. There were 12 of us in total. We got to the place around 6:00 and spent almost 3 hours eating and gaming. Here are some of the positives that we experienced. The summer pass is great for me and made the cost of the visit much less then it would be without the pass. I was able to share the games with everyone in my family and had extras to share. The food was half price with the pass so everyone was able to eat for a little less than $40. Full price would have made the experience expensive in my opinion. The manager is really good as is a lot of the staff. There is one individual who recognized me after only one visit. He has a great energy. The food was good but my expectations weren't all that high as we go to Chuck E. Cheese for the games and not the food. The sodas were very good. Here are some things that could be improved on. There were many games that were out of service. The 2 games that take your picture and give you a sketch of it are my favorites. I was very much looking forward to hopping in the booth with my nieces and nephew for some photos but they weren't working. There were a couple of other games that weren't working so that was a bummer, but it happens. Altogether, I had a great time and would recommend taking a trip to enjoy some games and pizza with your kiddos. read more

The worst Chuck E Cheese ever! I don't understand how can they have so many good reviews! The employees here are terrible! They are walking around doing nothing- only 1 person at the toys desk and 1 handling the food order, membership purchase. Had to stand on line 20 minutes to order food and then another 30 mins to purchase a toy that my son wanted. The are soooooo slow, especially the bald cashier ( sorry didn't get his name) but he seems to not care about his job, he was taking 10 minutes just entering what someone ordered, taking his sweet time with no care in the world that the line was big. Here is worse thing of all- they must be doing some kind of scam/fraud since the only credit card I used yesterday at this location, today I get a fraud charge on that same card trying to purchase a PlayStation membership for $99! I am soooo annoyed! They need to shut down this place! read more

If I could give it 0 stars I would. My daughter got hurt not even a minute after being in the play area. We rushed her to urgent care and she had a concussion, swelling, bruising etc. Who in their right mind puts hard plastic handing objects in a toddler supposedly padded play area? Was supposed to get an incident report, waited 2 days and nothing. Called the location who finally told me I had to call corporate. Called corporate and they gave me a number and refused to provide a copy of the report. The manager at the location didn't even talk to me or ask how it happened so how would they know what to put on the report? BEWARE OF THIS LOCATION. THE STAFF DOESN'T CARE AND CORPORATE WASN'T EVEN HELPFUL. read more

We had my grandson's 3rd birthday celebration today. We had a wonderful time with the family. The staff were excellent; the pizzas were fresh and the kids had a blast. Thank you to the staff. You were very courteous & helpful. We'll be coming back again. read more

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We visited today and due to some confusion by an employee on a previous visit, we did not realize that our Summer Pass had expired. We were told we had one more month. There is multiple sick calls today; Maurice is running around keeping the establishment running. And our 4 kids, ready to play, sad that they could not. So we decided to turn in our points and to our surprise Maurice, turns and hand me four 1.5 hour open play cards! I was shocked! The joy he provided my kids in their disappointment is priceless! As I sit here, writing this while they play, Maurice is the one man show here today! Running both counters; setting up for a birthday party, checking on broken games, following up with orders, with complete ease! And continuing to ensure the only employee by the door is okay! His exemplary customer service, leadership and drive is a true asset to Chuck E Cheese! So, I'll leave you with one name - Maurice! Talk about a leader! We will now only frequent at this Chuck E Cheese! Thank you Maurice!! read more

Came here for a birthday party for my son's classmate. He had the best time! 2 hours of unlimited play was so exciting for him. It's great that they have rides for toddlers as well as older kids. The double decker bus was a huge hit! The party itself was well run -- a full show by animatronic chuck e cheese and pals, pizza, cake. A great way to spend an afternoon! read more

I feel I should leave two separate reviews. If you want an enjoyable time-go on a week day when they first open. We have gone several times that way, and had a very enjoyable hour!! Very quiet, in and out in about 60-90 minutes and kids have a blast!! Went to a birthday party today here-and I would NEVER recommend it ever. Party was for 3-the place was so busy and behind with the previous parties, they didn't have a table set up for our party until 3:30! So we were basically just standing around waiting for the previous parties to leave. Several of the games were broken. The place was packed!! And heaven help you if you needed any help-the workers were SO overwhelmed, it was impossible to get help. The pizzas for the party were slow to come out and some of the food that came out for the adults wasn't correct. The kids had a blast-but for the amount of money I am sure it cost the parents, I would never do a party here. Maybe if you got the first slot of the day for parties it would be better? But I couldn't believe how unorganized this place was for this party. But if you can go Monday-Friday when they first open-do it! Much better and quieter! read more

This place is like Dave & Busters for toddlers. Had my daughters 5th bday party here . Our server was very attentative. Love the concept of getting your hand stamped; so they know before you leave the establishment you're leaving with your own kid. Parents can actually take their eyes off their kids for a few minutes or the entirety of the party. Huge plus. Got the ultimate fun package which included 2 hrs pf unlimited fun play for each of our little guests +100 additional tickets for each and 3000 tickets for the bday girl to cash in for their prizes. Goodie bags. Which i also brought my own. (Cause i didnt know and it was my 1st time here ) So the kids had double the goodies. LOL My daughter had so much fun in the ticket blaster booth. EXTRAAA TICKETS to redeem for prizes!!!! Adults also get food and unlimited refills of soft drinks as well. Chuckee even showed up to sing happy birthday and take photos. Overall it was a great experience. If you're thinking of throwing a kiddie bday party w.o the hassle of cooking/entertainment. And most importantly, cleaning up afterwards this is the place to be! read more

This Chuck E Cheese has been around for years, has changed set up over time. Currently it is a mini arcade place with a smaller section for young ones. you get a card and scan it at game for your turn, accruing credit tickets as you play. basic similar games. Seems the kids like it, Is a party place. 30 minute card starts from the time you first swipe. the same thin pizzas, cups for the soda machine, no coffee is served. original animaltronics Chucky and Gang on a stage. I'd have fenced off Chucky and gang to help prevent kids climbing on stage and damaging. There's a bubble where birthday child can stand in and get air flowing cards.1 young lady worker tried hard to do her job and Please all. No notations about just the birthday child in it, as other children were understandable angry as they had not been able to get a turn. Benches, tables chairs, room for guest. parking and handicap stalls outside of building. read more

He gave my son a free lollipop that guy was nice go here guys.is busy the place...a lot burthday party ans kids .that's so fun loh。...it's my chill time... read more

Chuck E. Cheese - a colorful toothbrush on a table - Pizza Near Me - Hicksville, New York

Pleasantly surprised by their operation as our son's birthday party went pretty smooth. As soon as we got there, they were ready to go and it was helpful that we had one person assigned to our party who helped us with all our questions and demands. The space is pretty clean and spacious and the 3-5pm window on a Saturday was pretty empty. Regarding the food - pizza's were decent, fries could have been crispier and the cheesy bread, from what I heard, was really good. The 2 hour unlimited games were nice as well, but altogether pretty pricey for a 5-year old birthday party. However, everyone left having a blast so I guess it was a success. The only complaints were that they had no wings, beers are $7.50 and our helper seemed a bit unexperienced handling parties. read more

The employee had been chatting at the table where others were eating. It's really dirty. She also has a terrible attitude toward Asian face discrimination. The quality is extremely low. I'm disappointed that this happened in the happiest place for a child. The rest of the staff are very nice. read more

Chuck E. Cheese - The employee had been chatting at the table where others were eating. It's really dirty. - Pizza Near Me - Hicksville, New York

I came here for a kid's birthday party. This location is pretty clean and well organized. The service was good seeing how the servers gave out slices of pizza to the kids. Chucke came out and took group pictures with the kids. I was still hungry so I ordered myself a personal pan pizza that said it was six slices. I figured I can share it with my friends who were probably still hungry. I was pretty disappointed when I got my pizza because it was smaller than a Little Caesar's pizza and I paid $13 for it. The pizza was delicious but size does not justify the price. read more

Chuck E. Cheese - Personal pan pizza - Pizza Near Me - Hicksville, New York

We recently went for a birthday party of about 30 kids and 40 adults and although this was my first-ever trip to Chuck E's place, I thought it was pretty good for the kids (which is why you're here) but not so great for the adults who brought the kids to the event. On the bright side, kids had an unlimited wrist band for 2 hours and you basically ran from game to game letting your little one have all the fun they could stand. Also pretty packed inside on a Saturday, there was never a very long wait and if I wished I had brought a set of ear plugs for all of the noise and bells and whistles, I let the idea go for the good of the party. If your child is young and can't be on their own, don't plan on talking to any other adult at the party- there is simply too much going on to let a toddler out of your sight. Pizza was ok by New York standards and then again, realize where you are and why you're there. It's all about the kids and they seemed to like it as much as kids like anything. As long as their bracelets worked to get them to the next ride/game/attraction, all is good in the world. read more

I love this place it's my childhood cec. Great pizza and games and they have a one stage in good condition

The place is clean and my nieces and nephew really enjoy going there. All the times we have gone it has never been very crowded and there are enough things for all the kids to play. There are two machines that are more adult driven and are usually kept busy by parents trying to earn enough points to supplement their child's rewards so they can get a few trinkets or candies. I usually wait for one to be cleared and yes I stay on that machine till the kids hour is up. Love that game! I have played just about all the machines and enjoyed myself. Food? All I have purchased is a coke or two. I go to let the kids play and enjoy themselves after which we go to their favorite pizzeria. The food looks good though and those who I have seen eating there seem to enjoy it. Again I have not eaten there. read more

It's great that they have a riddle section for age appropriate games. Only give 3 starts because our food order took long and it wasn't even a busy day. But this establishment was surprisingly clean. read more

I've been to a few Chuck E. Cheeses around and I prefer this location. It can get pretty crowded, especially when school is out on break. There is however plenty of space and room to roam. It's neat, clean and the staff is generally friendly. Most if the games are designed for the wee ones, so don't expect a teenager to overly enjoy it. The food passes for edible but I'd suggest grabbing something else in the area either before or after your visit. It's definitely where a kid can be a kid! read more

Never was a huge fan of Chuck E Cheese. I mean who wants to hang out with an overgrown rodent? So I'll start off by saying that this location is visually better than the Hempstead location. It's also not as crowded and just a better atmosphere for the kids. However, half of the games were out of service and the other half just ate up majority of my tokens. It was honestly just a mess.. I wouldn't have even come here if it wasn't for my friend's son's birthday party. I warned her not to even bother with this franchise because it really is a huge rip off. Every time I come here I feel like I literally took my money and flushed it down the toilet. The games that actually do work, barely give you any tickets. And the ratio of tickets to prize redemption is bananas. From playing at least 15 games, I redeemed 70 tickets. That got me stickers and a quarter sized frog -_- byeeee Next time take me to D&B! At least my kid & I will really enjoy ourselves and I won't feel like I got ripped off by Master Splinter! read more

Chuck E. Cheese - Hey Chuck E - Pizza Near Me - Hicksville, New York

I've been to other Chucky Cheese places and most are disgusting and dirty. This isnt so bad when you go during the week. They have limited staff. Sometimes you do wait a while to purchase anything or cash in your points for prizes. There is plenty of parkingm read more

Place is pretty clean but the service is really slow...my son and I were the 4th guests there and only ordered a personal pizza but it took literally 30 mins before it got to our table. The maintenance guy was working on at least two machines with extension chord laying around while the kids were running around. One major tripping hazard to include the glass cover that was just left laying around. Very dangerous for he kids. read more

Chuck E. Cheese - Pizza Near Me - Hicksville, New York

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Love this chuck e cheese in comparison to others I have been to. Unlike the Hempstead & Harlem locations, this one is huge and everything is perfectly placed to have a lot of walking and of coarse running space! They have a lot of variety of games. Many games I have seen in bigger arcades. Like fruit ninja!! Lol I like that they separated the baby games and rides. So no little kids will be trampled by the bigger overly hyper kids! I had a birthday party here. Though I was a little later then expected. The hostess was very kind and did whatever she could to make my sons party great. Highly recommended read more

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Took my daughter here on a Saturday. It wasn't too crowded, unlike the Chuck E. Cheese by me in flushing (that I will never go back too). My two year old daughter loves Chuck E. Cheese and it's perfect for a rainy day. Pizza isn't the best but it's decent. Don't expect outstanding customer service, there's a bunch of children working here. Free parking. I can't really complain. I'll give 4 stars it was relatively clean and their medium size pizza is $15 dollars not really worth it. read more

Gotta love Chuck E Cheese's!! I've been a fan since I was a kid and now I love bringing my son. This location has good parking and is always very clean inside. The food prices are what you'd expect from a place like this and while I wouldn't call the pizza good, it is perfect for kids. They actually have a pretty nice salad bar and it's kept clean and well stocked. I love that they have so many games that are great for a toddler. My son is 3 and there's a ton of games he can play. Chuck E Cheese shows up every hour or two and does a cute dance with the kids and then give out free tickets. We're big fans of this location!! read more

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DEBRA the manager is rude and SHOULD NOT be working with kids! We live in the area and with 3 kids. Between us and the grandparents the kids come here almost once a week. I happen to give my wife a break and come here with the kids alone on a Saturday. It was super busy and crowded and I got 3 cards and 3 drinks and spent about $70 for the hour I was here. It's a local kids arcade and I'm not one to complain about the crowdedness, smell or the broken and now limited ticket counter machines that we had to wait 20 min to be able to count tickets to redeem. Let me get to the horror of dealing with Debra. I have 3 kids (2 of them are toddlers) in tow and after the excruciating wait of try to get the tickets counted I end up at the prize counter. By the look and demeanor of the lady I could tell she wasn't the nicest person. Oh was I right! she grabs my tickets and starts adding them up. I had one ripped one and said the machine didn't dispense this right and the ticket ripped. She says too late you should've mentioned it when it happened by the machine. I said whatever I don't care, I'm just trying to redeem the prizes and get home. Kids, who are kids, are trying to see what they like and she's staring and really making me uncomfortable and rushed. I had 1800 tickets and I hurriedly pick some items and I give it to my little one, whose only 2, and she doesn't like it so she threw it back (it was a small whistle). This employee, DEBRA, THEN PROCEEDS TO CHASTISE THIS BABY AND SAY DONT THROW THINGS AT ME NEXT TIME YOU WONT GET ANYTHING. Seriously?! She's 2. Whatever. I let it go. I then pick a toy car for them and she says you don't have enough. It was 299 tickets. I had 272. I said come on it's 27 tickets. She says "I can't give the store for free" and "that's why this is the highest grossing chuckie cheese around" I'm glad your proud of your manager job at chuckie cheese but you don't need to rub it in my face that it's doing so well. Maybe cause it's also the only one within 10 miles of a highly populated area lol. Anyway I said it's fine Ill pay the .27 cents difference and give her a dollar. I'm pissed at this point and I do say "it's only 27 tickets and I hope this .27 doesn't hurt the store". SHE THEN TELLS ME "WHAT IF I GIVE YOU NOTHING" and gives me back my dollar and the receipt. I told her she is rude and left. I spoke to another employee and they told me they understand and they've heard and seen her attitude before. I don't write many and I've never wrote such a long review before but I had to put DEBRA on blast. How do you work at a kids place and you're rude to kids? Hey I understand you can't give away things but that's far from that. Like I've said I've been there plenty of times and there's many times you're short a few tickets and rarely is it even an issue. How do you yell at a 2 year old? Corporate, you need to retrain your managers and staff. And this Debra, superstar manager, who must be the reason your store is doing so well also allowed a smoke bomb go off in the place since as we were leaving the place smelled heavy of fireworks and employees said they're trying to make the smell go away. Since there are no chuckie cheese around I can't say I'll never come back but I'll definitely keep it minimal. I'll give my business to BOUNCE, DAVE AND BUSTERS, ROUND 1 and many of the similar establishments that have now opened up in the area. read more

Lots of parking around the store, although the spots on the side and especially back seemed sketchily isolated. The kid I went with had fun and I love skeeball too so that was a blast! We were all happy while we were here and we will be back. The place had a good ticket / credit deal going at the time and we had more credits than we needed. That was handy because about half of the time that we used the ticket / credit card on a game, it didn't work. Either the machine wouldn't register it and wouldn't begin the game, or the machine would take our credit but the game would turn out to be broken. If we'd been counting credits, this would have been very frustrating. Staff and other customers here were fine. I've heard this is the best Chuck E Cheese around. read more

What kid doesn't like Chuck E. Cheese. Place is pretty big and lots of fun. Big parking lot

Very upset and disgusted. Me and my autistic son have been going to this Chuck E Cheese for 8 years. We know everybody by name and they all know my son. The manager Bill is such a great person. But Deborah, the assistant manager really hates her job. We just usually ignore it. Last week we were here and wanted to order a second pizza because my son was still hungry. They told me the kitchen was closed at 8:27, meanwhile they don't close until 9. I let that go and thought ok maybe someone called out and it was just a fluke. But today, we arrived at 8:20 just for dinner and we were turned away. They said the kitchen was closed and they couldn't help me. It is completely unacceptable to tell someone 40 minutes before you closes that they can't help me! I am a member, I have had 4 parties for my son here. We come every week and this is the treatment we get??? My son is so upset and crying. read more

Warning Avoid at all cost on a saturday night.... with kids running wild everywhere and a skeleton working staff... the experience was pretty bad.... Yes it has all the games and activities to keep kids busy, but there needs to be some order in effect. The food service was slow and hardly any tables available because no one was cleaning up after the guests... At least put garbage cans out, so one can clean up after themselves.... read more

Daisy went above and beyond after my toddler lost his play pass card. Couldn't find it and gave me some tickets for him to cash out a prize. Will definitely be coming here again! read more

1st time at any Chuck-E-Cheese for our 4 year old's birthday party this past Saturday. Great experience - Erika, our host, was amazing and so was the food/gaming experience for the kids. Will definitely be back. read more

Second time coming here, little bit far from where I live. Nice place for kids. The only thing that I don't like it is the bathroom, dirty and stinky read more

Zero stars for the "Pizza". It makes Sbarros look like gourmet. But three stars over all, because on a rainy tuesday afternoon, this is actually a pretty good way to kill some time and let your little ones burn off some energy. Better than them sitting in front of the TV. And the place does try to provide a pretty good level of security, so can relax a bit. Not as bad as I was expecting. But avoid the "pizza" at all cost. read more