I have to say I am extremely dissatisfied. Yes are they practicing a few protocols absolutely, but are they hustling and providing customer service which is above and beyond for a business that wants to be open and or is extremely grateful to their constituents for keeping them open AH NO!!!!!! I would train my emEmployees or all of my staff including managers to be a bit more grateful and a bit more accommodating to anyone and everyone who is willing to support your business read more

Went today on a Monday for my sons birthday today! Going in the beginning of the week is the best time to go, hardly anyone there. My boys, grandma and I had a wonderful experience! The place was very clean, food looked cooked, the lady working the front was very attentive to our needs and we didn't wait long for boys to get their prizes. -1 star because 2 games were down and still took our points, eh it happens and my boys still got plenty of tickets. Thanks for the great experience Chuck E. Cheese!!! read more

We just had our daughter's 6th birthday here and had the best experience. Our assigned coordinator, Kendall(?), took the best care of our party and made my daughter feel extra special. He was so patient and kind, I can't say enough about what a great job he did with my small group. We will definitely be back! Thank you Kendall! PS I remember Chucky Cheese when I was young and I'm really surprised and pleased by how much they've changed, and for the better. It's very secure, the food is pretty good (I went back for seconds, and I'm a self-proclaimed foodie), and *ahem* there's a beer menu so the kids can go play while you take a couple much-needed minutes to yourself. Well done, Chucky! read more

I'm so disappointed from last experience here. Spent $83 on 2 pizzas, 2 salads and 4 drinks. The pizzas had hardly any cheese on them, like really no cheese. So they didnt really want to eat them and most of the drinks were out as well. The manager was pleasant and filled the salad bar when requested but just sad to see spending so much for nothing now. Half the games are even ot of order. Can't even get a pass for games with food anymore just a discount. I think I'll just start going to John's Incredible Pizza at least worth the money and cheaper. read more

Chuck E. Cheese - Pizza Near Me - Escondido, California

We were very disappointed the last few times we've gone. At least 1/4 of the machines are out of service, several took our play points and did not let us play, and several gave us incorrect amount of tickets. Me and my wife were very unsatisfied, and very disappointed. We'd prefer the vista location, but they closed that one. We will not be returning to this location any time soon. read more

Everyone was so friendly and professional. Excellent customer service! Place is clean and offered many different types of games. Great place to spend time with family. Lots of parking and easy access from freeway as well. read more

The most disgusting CEC I've ever been to. When we got here on a Sunday at 4:15, there are two clean tables. Most of the tables were empty, but none of the workers cleaned off tables so you could sit at a clean table. All you can eat salad bar? Empty...for 45 minutes. When it was filled, it was filled by the cashier. Same cashier had her hair out of a bun. Mind you, pretty hair, but I don't want it in my salad. Also, I prefer people to use gloves when handling money and then going to food. Ticket redemption...please wait. Again, 30 minutes or so of people just standing there waiting. Overall cleanliness is below standards. Now I get its a CEC,but come on. Do yourself a favor and drive a few more miles to avoid this place. read more

Chuck E. Cheese - So much for all you can eat... - Pizza Near Me - Escondido, California

This place is GREAT!!!!!. It is clean and the staff is patient and friendly. I go their during midday, that is when it is the quietest. Every time I go in, they are cleaning and maintaining the machines. If you want some A/C, safe environment, and a inexpensive way to spend time with your child, go their. read more

Chuck E. Cheese - Pizza Near Me - Escondido, California

Here for a party, they over books and it's takes 4 -60 Min to get any kind of food(which BTW) isn't even good!! read more

Chuck E. Cheese - Pizza Near Me - Escondido, California

I guess the don't want take my money , the employee's just seemed walk right by registers ,even manager walked by 3 times on 4th trip she took people who just walk up and didn't wait . Save so much by not take care customers read more

With so many negative reviews, I felt the need to give a review of my positive experience today. My family of 5 arrived shortly after 5:00 pm today. We were immediately greeted by a female employee who let us in after stamping everyone. We were then greeted by an equally friendly male cashier. The place was super clean & there were plenty of empty tables. We haven't been to this location in a while because it was always packed & there was usually trash on the tables so we didn't know if they were occupied or not. I couldn't give a 5 star rating because 2 of the machines took our money (the one that goes up in the air & the sketch picture machine) & the girl at the prize counter did not greet us at all even after I said "hi." read more

Chuck E. Cheese is not there for the food. It is a place you take your kids sit and talk and know that they aren't going to disappear out the door. The party was fine. The kids had soda, pizza, cake, and ice cream. They got to play unlimited games for two hours. There was no mess for me to clean up so I was happy. The hostess was great and very attentive. The soda stayed filled and she kept the party moving. I was surprised this time because the pizza for the adults was actually pretty good. I do like the salad bar. It is pretty good size. I would do it again. There was one problem. One of the guest went up and bought food and it took them an hour and us talking to the manager twice for them to great their food. Then when it came it was cold. read more

Worst location I've been too! 10+ games did not work! Used our play points! Most of them had an error! No one could fix them! Waited an hour for the pizza after being told it was 15 min. The girls are useless just standing there like statues being bothered to have a job. Advice young ladies if you don't want to work then quit or get another job where customer service is not involved. I was inquiring about my order they acknowledged me but they continue to chit chat. No one stopped to asked if I needed something after standing there for 10min!! Place was extremely dirty! Paid over $115 for crap and bad customer service!! Not one single one of them had the decency to greet they were in such a bad mood! Sorry sweetie not my fault you can't get a better job. Very young and don't understand what customer service is. This location needs a staff replacement, and for them to repair all the machines because only 5 crappy ones worked. Will NEVER be back here !! Snotty attitude and useless machines. District manager needs to be stepped in to fix or replace these employees. read more

Chuck E Cheese's, every parents dream afternoon. Really tho this one in Escondido is clean, well maintained with fun games and helpful staff. I've been to chuckee cheese where the staff looked like they wanted to kill you for asking questions but this staff was friendly and kind. You can see into the kitchen from where I sat to eat and it looked spotless in there as well. I just want to say I interacted with about 5 employees one of whom I'm pretty sure was the manager and they were all friendly and helpful. Great customer service, clean place, pizza was good. Thanks everyone! read more

Chuck E. Cheese - Me and my midget with Chuckee - Pizza Near Me - Escondido, California

My children and I really enjoyed this location. It was clean and well maintained. Front desk was nice and friendly and the salad bar was fresh. read more

Found a screw in mine & my daughters drink like really that's not safe at all manager didn't care at all was hella rude ddidnt care when I was talking to her unprofessional for a manager to act like that I'm making sure something happens to this place ‼ read more

It is a shame how disgusting and ghetto this place looks now. Their carpet is super filthy, smells terrible, there's always a mess now. Their tables filthy, and sticky. This place general needs a makeover/remodeling solution! If they don't step up on their game this company will loose customers / businesses. Is time for a change!! read more

I came to Chuck E. Cheese for my friends daughters 3rd bday. So much fun! The kids loved it. This review is specifically for Caitlyn. She was awesome! That woman works her butt off, taking orders, taking tickets for prizes, makes sure everything is working as it should. Hey management, give that girl a raise!!! read more

Okay let me start by saying my kiddos love this place. I come here for them like a kid casino for reals. I like the pizza and the beer but now it's a small cup not worth spending. I don't like the fact that for a kid friendly zone it smells unsanitary in here. If thy hire me to clean i Will have it smelling amazing fresh and clean environment that's all. read more

Very clean and quick service. The lady at the counter was supper nice and gave my kids a frezzbee and ball when they where only allowed one. All the games where working. I have been to 4 of the chukie cheese locations in SD county and I was very impressed with this location! read more

Chuck E. Cheese - Pizza Near Me - Escondido, California

I went in today with some family including two kids, and was very disappointed. The service was absolutely terrible. We had to stand in line for about fifteen minutes just to order the pizza and get the game cards, simply because the group ahead of us had about a million questions and the staff didn't bother to open another register until we complained to the manager. There were numerous tables that needed cleaning, and I didn't see one get cleared off the whole time we were there (we cleaned our own in order to sit down.) The food took forever to get to our table (once again, had to complain to get it done). It wasn't even very crowded. I've been to many other locations that were far more impressive than this one, and I definitely will not be going back. read more

We come here often and always have a good experience and still did today however, I was extremely disappointed today when we left that no one was around to check our stamps to make sure we are leaving with our kid. We waited a few minutes like we are supposed to and no one came. So we just left and even when leaving no one stopped us before leaving. So at least I am leaving with my own child. Saturday's are busy so they should be prepared to have someone standing there the whole time checking.... read more

Extremely Disappointed!!! Came here on Thursday, wasnt busy, my kids waited 3 hours for ChuckE., countdown started, kids were excited waiting patiently. After countdown we just saw an employee standing by soda machine waiting for song to finish... Employee came out after the song finished, threw some tickets and left. As well all except for 1 ticket mucher were not working. Now we are back here today, Sunday, giving it another chance, super crowded, so many games not working and just keeping your money, and employee promising to get someone to help and after waiting a long time we just gave up.. I dont know if well be back soon :( read more

Couldn't believe the excellent service Chuck E. Cheese literally came out and performed three times while we were here best Chuck E. Cheese experience I've ever had My two-year-old was so excited the pizza was amazing the salad bar was incredible almost all the games were functioning and fair very impressed definitely coming back more stars would be nice all star staff read more

I'm not sure if this location is under new management, but I will definitely be coming back. Zach greeted us upon coming in and helped us til the end of our visit and kept the same upbeat attitude and happy persona both times. Not only was he patient while my daughter's were picking out their prizes, but he was more than excited to help them choose with no pressure to speed things up. All the staff were so friendly and inviting, but Zach truly went above and beyond to ensure quality service and a very memorable experience. Thank you Zach! read more

Chuck E. Cheese, he is who he is. I always know what to expect when I visit this place with my son, but he loves it, so I go despite the risk of germ transfer and $25 pizza that's nearly as good as a frozen Red Baron. Go early, avoid the crowds and grab a piping hot pepperoni'sh pizza. Sometimes it cannot be avoided, you gotta see Chuck E. read more

Food is overpriced and taste like it was microwaved. This Chuck E Cheese is pretty small. Most of the games are boring or they're broken. My 6 year old gets bored here so fast, which I guess it's a good thing for me lol. Getting the good prizes is so hard to achieve, most kids will end up spending lots of money and end up winning the cheap plastic made in China toys. The only thing they have going here is their staff is very friendly. read more

Chuck E. Cheese - Inside - Pizza Near Me - Escondido, California

Over $800 dollars. 25 kids; 23 adults. Deluxe super birthday package for each kid this past Sunday. The party was horrible. I will never use this location again. They gave me attitude from the second I walked in. Zero customer service. Go take a class in customer service and save the lip service. Tried to talk to the manager and ended up calming her down because I did not want my kids day to go sour. But it did anyway....because these people are rude and inexperienced. 25 kids - they gave me one inexperienced overwhelmed person to manage 25 kids. The parents (guests) had to dish out all the food and pour all the drinks. $800 and 25 kids.... just imagine doing all that stuff in the chaos of chucky cheese all by yourself. SMH...... I ordered the cake from them with a Chucky Cheese edible screen. Literally 5 minutes before the birthday song the overwhelmed employee comes to tell me they do not have the screen and if I would like to just add sprinkles. $800 party and no management oversight .... Balloons. The birthday kid is supposed to get the balloons with this party. The ones he had were not secured properly and flew away into the air conditioning system. They gave me replacements - two of the replacement balloons were flat. $800 dollar party..... When you pay this much money to have this many people attend an event you are absolutely correct to expect the best service - 25 kids, 800 bucks and the party totally sucked. Service is horrible - if your kid really wants Chucky Cheese party go to another location. One that has good management - that can make the entire difference in everyone's experience. read more

For the longest time this was the best place to take the grandkids- not anymore:( truly a zero stars for service . Food over 45 min wait - ticket counting machines on a Saturday more than half not working :( read more

Had a great bday party. Guess the kids are never too old. They still loves getting tickets to turn in for 10cent items. read more

Chuck E. Cheese - Pizza Near Me - Escondido, California

Chuck E Cheese is good and bad. 3 stars seems about fair. I'll start with the good. I think it's great they stamp hands. Always have loved that! To ensure children are leaving with right adults. Safety is so important! Video games have def advanced since from when I was little and their pizza has majorly improved. I wouldn't say it's amazing or anything but it used to be just horrible. What I didn't like that a lot of people might disagree is the card scanning system instead of tokens. I noticed it was a bit difficult for kids to figure out or it wasn't working. The ticket eating machine is super cool and way better than back in the day counting them all but it seems to jam or break easy. Last night 1 or 4 was working. The prizes are really dumb toys that i am sure cost Chuck E Cheese pennies to purchase and costs you a ton of money in game credits. They should really have better prizes with all the money adults put in. But then maybe they wouldn't be as successful as they are now so I guess that's business. read more

Chill place to come on weekdays usually it's almost empty . Unlimited salad for about $5 is best deal. Do NOT get the boneless wings they taste exactly the same if not worse than Tyson brand microwaveable boneless wings. And I paid 8.99 for them. So other than that good place. read more

Chuck E. Cheese - Boneless wings :) - Pizza Near Me - Escondido, California

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Took my five-year-old in my fifteen-year-old here last week. It was my husband and myself as well and all of us still had a blast playing all the games together. Will always be coming back. read more

The Breadsticks were so greasy I tore one apart and the grease/butter shot out and hit both of my daughters clothes. Oh and it took 25 minutes (empty Thursday night) for just a couple appetizers. read more

Worst experience ever. Do not go if you are a fan of Chucky Cheese. I thought bringing my daughter for a nice lunch and some fun would be a great place to come apparently not. First when my 4 year old thought Chucky would come out after counting down and getting excited, instead the manager just grab a hand full of tickets and threw them on the floor, not Chucky. When I asked can Chucky come out apparently the manager did not like that and literally mad dog me for even suggesting such a thing. So please do yourself a favor and go to the Vista location. Sorry manager on duty for coming here and trying to have fun. read more

Great place to take your kids for a couple hours, food is delicious and service is excellent. Main reason for writing this review is to acknowledge an employee that made mine and my children's experience even better Destiny went above and beyond to resolve a problem I had that even the manager wasn't able to fix So for that reason I took the time to write a review which I never do. Places need more employees like her! read more

My toddler and I have been coming this location for almost a year (about once a week for a couple of hours). The place is clean enough so I don't worry too much about germs, although I make sure to wash and sanitize his hands frequently. Sometimes the staff members are scarce and we wait a while to get help, but always friendly. Sometimes the tickets dispenser is empty, there are games that are temporarily out of service, the buffett is ok, but my toddler always has fun, so we go to this location. We celebrated his 2nd birthday in March and the staff memebers who assisted was were amazing. A couple of months ago they got a handful of new games which was a nice surprise. read more

I bring my grandkids here every time I am in town which is about every 8-10 weeks. Today I am extremely disappointed. As usual, there are issues with some of the machines. Today, the machine attendant seems to have an attitude and it takes over 5 minutes for someone to call him to come and Fix a game. I am patiently waiting now for the 9th time...it has been 6 minutes and he's nowhere to be found. I am eating low carb so I thought I would have the salad bar while my grandkids eat pizza. Who knew that they won't be having a salad bar until 2pm today while they have their pizza buffet so I will most likely be passed out by then because I'm not going to load up the kids and then come back! read more

Horrible customer service from the ladies behind prize counter. Also all ticket counters were broken

Waited for over 1 hour and 15 minutes for our food yesterday and they got the order wrong. Manager told us it was because of the large party that came in after us (hello, you knew they were coming, that's part of your routine).. . She also said it was not unusual for food to take that long. She didn't seem to care that we were not happy about the long wait and offered nothing to compensate us. Finally got my money back. Other review comments about machines not working properly and Chuck E. not coming out are also true. I don't like to put out negative reviews but the management of this location needs a wake up call. read more