DO NOT GO HERE!!!!!!! My daughter is special needs and up until my most recent visit she has LOVED the Chuck E Cheese in Crystal Lake but I will not be returning after the "management team" I encountered on Friday. The general manager was extremely rude to us and after being told to "hold on, someone will be with you shortly" BY HER twice (!!!) she finally came to the register to help us. She was very unpleasant to me, rushed us through our whole order and instead of politely asking what we wanted she said things like "what else" and even asked "are you done" when I paused. Yes, I was done but still! Absolutely horrible service and she is the new manager of that entire store!!? Ridiculous. My daughter noticed her terrible attitude as well. She would not acknowledge anything she said to her. Instead would say things like "sweetie, I'm talking" or tell her to hold on with this gross, annoyed face!!! THAT IS NOT HOW YOU HANDLE A SPECIAL NEEDS CHILD. I spent 20 minutes trying to calm my daughter down after we walked away from the counter. She wasn't even interested in playing games at first because her feelings were hurt! I witnessed her talking down to her employees more than once up front, treating them like they are stupid and she had no sense of urgency and seemed to let her other male manager get away with doing nothing as well. He was very touchy with female employees and she did nothing!! I don't know what your policy is on managers and employee relationships but he was MOST DEFINITELY crossing a line by touching them and following them around whining until they did things for him. I did not get the names of the manager or the girls he was harassing because I was disgusted by his behavior and chose to take my daughter elsewhere since we were not having a good visit from the start. What happened to this store?? The managers that used to run this store a year ago were caring and went out of their way to make sure everyone was having fun. I have not seen those faces that I remember in quite some time. I remember two younger managers who were excellent with my daughter, a girl and guy. They knew our order, welcomed us happily when we came in (which used to be 2/3 times a week) and it always seemed like one of them if not both of them were there and keeping an eye on everything throughout the store. I do not know if bringing them back is an option, but in my opinion, you have really gone downhill as far as customer service goes. I will not return to the Crystal Lake store, instead we will drive further for better service. Thanks. read more